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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Netwrix Password Reset
INTEGRITY360 LIMITED

Netwrix Password Reset

Netwrix Password Reset enables users to securely reset or change their passwords and unlock their accounts from any browser, desktop or mobile device. This dramatically reduces costly password reset requests to the IT service desk, avoids user frustration, and increases IT and user productivity

Features

  • Self-service user password changes and account unlocks
  • Anywhere, anytime access
  • Password change notifications
  • MFA, lockouts and timeouts
  • Comprehensive auditing
  • Password policy enforcement

Benefits

  • Reduces Helpdesk Call volume
  • Empower end users to manage their own passwords
  • Minimize the risk of credential theft

Pricing

£4.34 a licence

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 3 0 7 7 8 6 6 6 9 3 7 5 8 8

Contact

INTEGRITY360 LIMITED Davide Poli
Telephone: 02083721000
Email: bidreviewboard@integrity360.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Active Directory
e-mail and SMS
Cloud deployment model
Private cloud
Service constraints
Minimum licence count is 150 users
System requirements
  • Windows 2008, 2008 R2, 2012, 2012 R2, 2016, or 2019
  • IIS 7 or later
  • Microsoft SQL Server Compact included
  • Windows Installer 3.1 and above

User support

Email or online ticketing support
Email or online ticketing
Support response times
Between 2 & 18 Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Severity 1 - SLA 2 hours,
Severity 2 -SLA 6 hours,
Severity 3 - SLA 12 Hours,
Severity 4-SLA 18 Hours
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Clients may enagage partner or Netwrix service delivery teams to deploy, configure and validate service functionality. Alternatively, clients may utilize their own onboarded full time employees to execute delivery.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Word
End-of-contract data extraction
Clients may export HTML reports (where applicable), extract middle teir data from Postgre, SQL or other appplicable middleware components.
End-of-contract process
Once the agreed upon term of contract has elapsed, keys will expire and the service will end with the agreed upon termination date.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Yes. Web reporting is fully functional based on device capabilities. Administrative functionalities are designed for desktop services.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Applications are designed with administrative desktop interfaces and highly portable web / HTML / dashboard reporting to accomidate key stakeholders within the service delivery scope.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Quality Assurance with each cumlative update and major GA release ensures that service functionality is maintained for supported web browsers and operating systems.
API
Yes
What users can and can't do using the API
N/A
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Clients and partners may customize policies, reporting options and platform functionality via administrative user interfaces and through scripting languages such as TSQL, PowerShell, C# and .Net

Scaling

Independence of resources
Standard deployment methodologies include a traditional on premise deployment with in the client provided infrastructure or in a client provided IaaS cloud service.

Analytics

Service usage metrics
Yes
Metrics types
Services deliver state in time comparison for KPI reporting and live activity trending for forensic / incident response
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Netwrix

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Clients may export HTML reports (where applicable), extract middle teir data from Postgre, SQL or other appplicable middleware components.
Data export formats
  • CSV
  • Other
Other data export formats
  • HTML
  • XLS
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • XLS
  • HTML
  • TXT

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Buyers deployment methodolgies in client provided on premise or IaaS provide VLAN segmentation without any data exfiltration to the service provider.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Native file level encryption and database encryptions to AES 256.

Availability and resilience

Guaranteed availability
Availability is subject to System requirements
Approach to resilience
Designed and built to meet current requirements
Outage reporting
In Built Error messaging and logging

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
All Netwrix solutions are authorized and authenticated via client provided Active Directory constructs and governance.
Access restrictions in management interfaces and support channels
All Netwrix solutions are authorized and authenticated via client provided Active Directory constructs and governance. Applications employ strict role bases access controls and seperation of duties are emforced by client provided constructs. No supplier resourcing will have 'onboarded' or direct access to the service.
Access restriction testing frequency
At least once a year
Management access authentication
Other
Description of management access authentication
All Netwrix solutions are authorized and authenticated via client provided Active Directory constructs and governance.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
N/A
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Static Application Security Testing (SAST) – All products will have SAST built into their development process. Software Composition Analysis (SCA) – Similarly we are standardizing all products on a SCA scan process to identify vulnerabilities in OSS libraries, licensing issues, flag unwanted use of OSS, etc. Penetration Testing – We have enlisted a highly reputable third party to perform our penetration tests which are currently underway. This is all in an effort to build a standardized AppSec program based on the practices in the Microsoft SDL and NIST SSDF.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Netwrix IT and CIO teams collaborate to manage Netwrix internal network, server, and desktop environments to ensure that Netwrix resources are available and sustainable for service delivery.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Netwrix utilizes its cutting edge security technologies in conjuction with Microsoft end point management to ensure that all layers of the Netwrix internal IT ecosystem is continously monitored.
Incident management type
Supplier-defined controls
Incident management approach
Netwrix is developing new internal incident response plans that address the full scope of its current group of companies. In the interim, any suspected incidents are brought to the attention of the Chief Security Officer, Director of IT, and Director of Legal for investigation. Collectively, the Security, IT, and Legal teams review all suspected incidents and respond accordingly. In the event of a confirmed incident, the executive leadership team would be briefed and any effected entity or individual would be notified as soon as practicable or as required by law, as applicable.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

https://www.netwrix.com/download/documents/Modern_Slavery_Policy.pdf

Pricing

Price
£4.34 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Netwrix provide free 'Proof of Concept' trials of our combined suite of softwares.
Please contact Caretower to arrange

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.