ORTOM8 LIMITED

Ortom8 Workload Automation Tools and Dashboards

Selection of Dashboards that provide Management overviews of IT Workload status, Licence Monitoring & Overrun Management and Workload Trends and Analysis to help identify job failures. Innovative tools to simplify Job Definition Creation and utilisation of AI Process Mining technology to optimise batch schedules.

Features

• Summarised real time view of Failed Jobs, Licences, Job Trends
• Data that can deliver Automation API using the reporting interface.
• Suite of 3 tools: Licence Dashboard; Licence Protector; Over-run prevention
• Management information on License usage; growth trends; Prevents Performance impact;
• Licence Protector: Proactively improves job definition quality
• Over-run prevention: Reactively / proactively halts batch schedules
• Provides trending information on repeated job failures
• Prevention of repeat Failures
• A portal that enables the easy creation of Job Definitions
• Uses AI Process Mining technology to fully optimise schedule

Benefits

• Management, support, alerting and reporting of your entire Workload Automation
• Ongoing maintenance of software and system upgrades
• The ability to check and validate job success and failure
• Real-time data allows quick & informed decisions
• Optimise processes and resources for cost savings and productivity.
• Cost avoidance through prevention of license overrun
• Reduction in support effort and MTTR
• Enables quick import of Job Definitions
• Makes it simple for developers to create jobs
• Improves batch performance

£0.00 a transaction a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mike@ortom8.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

730791856959182

Contact

Mike Braithwaite
07985652954
Mike@ortom8.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: The Ortom8 Dashboards and Management Service can be applied to any standard instance of BMC Control M including both on Premise and Control M Helix.
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: The Service can be run on the majority of popular Database types including SQL, Oracle and Postgres. BMC Control M Version 9.20.1 or above.
• System requirements:
  • BMC Control M Version 9.20.1 minimum
  • Oracle, SQL or Postgres Database
  • SaaS or On Premise Installation
  • Application Server (Linux or Windows)
  • Database Server (500Gb)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Incident & Request- Schedule: 24 hours a day, 7 days a week (including published holidays) for Sev 1 & Sev 2 severity levels Sev 1 - 80% within 30 minutes, 80% in 4 Business Hours Sev 2 - 80% within 2 business hours, 80% 8 Business Hours Resolution Schedule: 9:00 AM to 6:00 PM GMT, Monday to Friday (excluding published holidays) Sev 3 - 80% within 8 business hours, 80% 3 Business Days Resolution Sev 4 - 80% within 12 business hours, 80% 5 Business Days Resolution Core Operating Hours: 08:00 to 18:00 OOH: 18:00 – 08:00
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can log requests and chat with support engineers on the progress of tickets. This is an extra service and not available as standard.
• Web chat accessibility testing: Web chat for assistive technology users would be based on customer requirements
• Onsite support: Yes, at extra cost
• Support levels: We provide onsite support as part of the migration to the subscription service. This is costed separately to the subscription service. A account manager is assigned to support the customer through the migration and for the life of the subscription. This service is generally carried out remotely, but onsite interactions are available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Comprehensive documentation supported by onsite training is provided to enable user onboarding and use of the services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Historic data can be extracted in .CSV format.
• End-of-contract process: All of the data within the application is stored within the customers database. In the event that the contract is ended, then the customer will need to delete both the application and database server. ; Ortom8 will need assurance that the application has been decommissioned and Licence Keys removed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is accessed via a browser and is available to Admins based on secure access
• Accessibility standards: None or don’t know
• Description of accessibility: Users can: * Manage workflows * Design, configure and access existing dashboard views, * Promote, pause, resume and troubleshoot workflows, including status of current workflow * System Admins can provide access to various features of the system
• Accessibility testing: User testing has been performed based on browser standards for the browser the assistive user is accessing.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Segregation of Client instance; Correct Sizing of Capacity and Performance requirements; and ongoing monitoring of performance.

Analytics

• Service usage metrics: Yes
• Metrics types: The dashboards provide live and historical metrics from the source control M systems including:; Job Volumes, Failure volumes, trends, licence usage, growth trends, service view of batch operation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This is provided by a reporting facility using the API
• Data export formats:
  • CSV
  • Other
• Other data export formats: .PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Ncident & Request- Schedule: 24 hours a day, 7 days a week (including published holidays) for Sev 1 & Sev 2 severity levels Sev 1 - 80% within 30 minutes, 80% in 4 Business Hours Sev 2 - 80% within 2 business hours, 80% 8 Business Hours Resolution Schedule: 9:00 AM to 6:00 PM GMT, Monday to Friday (excluding published holidays) Sev 3 - 80% within 8 business hours, 80% 3 Business Days Resolution Sev 4 - 80% within 12 business hours, 80% 5 Business Days Resolution Core Operating Hours: 08:00 to 18:00 OOH: 18:00 – 08:00 Specific SLAs that support the customers business needs will be negotiated as part of contracting - typical examples include Report production times Change control: 2 week’s notice for customer breaking change Maintenance: Monthly minor maintenance slot and quarterly major maintenance slot
• Approach to resilience: As standard, our fully managed service is provided across three separate Production, Development and Test SaaS containers. Our SaaS solution is built on Amazon Web Services (Amazon AWS) and takes advantage of its secure, reliable and fully scalable platform. Ortom8 Workload Automation Platform Service will provide a resilience and available Production Service. This Service provides an RPO of volatile data (Jobs & schedules) less than 10 minutes and RPO of non-volatile data (configuration information) less than 24 hours and an RTO of less than 5 minutes. This includes the pre-provisioning of the Service and the application pre-configured to emulate the production environment. The Product Environment is fully replicated at the Alternate Site. An annual test is also undertaken as part of the service. Details of the annual test results can be provided on request.
• Outage reporting: Ortom8 Dashboard and Tools service can provide alerts and outages notifications in the following ways: * Via the customers accessed Ortom8 dashboard *Via an API to the customers own IT Service Management solution, including BMC Helix remedy, ServiceNow, Cherwell and others * Emails alerts to named individuals as well as distribution lists that the users can manage * text alerts sent out to mobile devices

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Users are assigned a specific login dependent on the customer and level of access assigned via RBAC. This prevents users being able to authorise areas of the system that they don not have authorisation to do.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Ltd
• ISO/IEC 27001 accreditation date: 12/09/2022
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The reporting structure is as follows:- Support team>Support Lead>Customer Success Manager>Director of Technology Services> MD We at Ortom8 at all times comply with the Customer’s policies for Information Security Standards for Service Providers. In addition, our information security objectives are followed, which include: security objectives are that: * Our information risks are identified, managed and treated according to an agreed risk tolerance; * Our authorised users can securely access and share information in order to perform their roles; * Our physical, procedural and technical controls balance user experience and security; * Our contractual and legal obligations relating to information security are met; * Our support activity considers information security as part of their core function; * Individuals accessing our information are aware of their information security responsibilities via employee policies and working practices; * Incidents affecting our information assets are resolved, and learnt from to improve our controls.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Ob Schedule Changes - Creation and support of job definitions. • Based on 3 nested changes per month (Note: Each change can include up to 5 related amendments) • In hours - 09:00 – 18:00 GMT Monday – Friday Procedure: • Other than in circumstances where the Customer is purchasing additional Tasks, a CR will be generated when either party proposes a change that impacts Services. • Where a written request for an amendment is received from the Customer, Ortom8 will submit a Change Control Note signed to the Customer within 10 Business Days of the date of the request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Ortom8 Dashboard and Tools Services are supported by our assessment processes for identifying, evaluating, treating, and reporting on security vulnerabilities in the systems and the software. The process covers, monthly vulnerability scans. Every 6 months, a penetration test checks on current and future state potential threats. Our active patch management, means software is constantly monitored for underlying issues and any patches are assessed for potential threats to customers. Based on assessment, patchs can be deployed in the maintenance schedule (every month), or more quickly. Threat sources include Amazon (AWS), BMC source platform, Mitra Support and TMC3 Security consultancy services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Ortom8 Dashboards and Tools services delivers provides real time security of information systems through monitoring workloads, job flows, user access (success, failure), detects violations in security policies, suspicious activity, and reports such issues to the customer as part of the service provision. Any potential violations are treated as a Sev 1 incident and follow the Incident Management process, along with the Security Management Policy and Process.
• Incident management type: Supplier-defined controls
• Incident management approach: From a service perspective, Ortom8 have a team of support specialists, plus technical experts ready to support your needs. From an incident management perspective, all incidents are logged via a self-service portal, monitored and managed 24*7, with full alert triggers and escalation management in place, to give you peace of mind. For urgent, Sev 1, incidents, a phone support channel is available. With SLA driven resolution times, We offer the full tier of incident support: Level 1 Incident Management, level 2 Incident Support, Level 3 Technical Expertise Support, through to Level 4 Lab Developer Support. Incident reports are provided monthly.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Our range of tools and dashboards enable companies to simplify workload automation and offer centralised management, advanced security features, improved scalability, and sophisticated analytical tools. This helps reduce downtime and operational disruptions, ensuring business run smoothly and making them much more agile. During and since the COVID-19 pandemic the need for businesses to run smoothly has been invaluable, in allowing for the recovery and growth of businesses that have been affected. Our products also provide the ability for people to work from home as it is cloud-based, ensuring effective social distancing and compliance to any restrictions. Additionally, we have built up a support team in the UK and Sri Lanka, providing employment and training to individuals in countries particularly affected by the COVID-19.

  Tackling economic inequality

  Our solutions enable businesses to gain stability in IT operations, make cost savings and provide opportunity for growth in areas that are often challenged by economic inequality. ; ; By providing products that can be utilised in any size of organisation in any sector we help small and large companies grow, supporting their development and enabling more employment opportunities for those facing barriers to employment and skills gaps. ; ; Ortom8 supports various Government Employment projects including the Kickstart and Gateway programmes and employ and provide training to graduates and the unemployed. ; ; We provide our employees opportunities to pursue additional IT system support training and implementation. These qualifications and apprenticeships are company funded and range from highly technical IT qualifications to CIM Marketing qualifications, this provides help, support and economic advancement that supports individuals, employment and communities. ; ; Working closely with our supply chain and partners we’ve developed products that are scalable and provide innovative new Workload Automation solutions that modernise the delivery of IT services and increase productivity through optimisation. ; ; We have ensured there is no single point of failure by offering solution support and services 24/7. We tackle economic inequality by ensuring our supply chain has significant capacity and is resilient. For example, our Cyber specialists ensure security resilience through identification and management of any risks and challenges. ; ; In addition, we employ a remote working policy offering many benefits for employees enhancing their resilience. By fostering a healthy balanced work/home life environment, this flexibility offers employees more control, allowing for caring responsibilities and family life. ; ; This in turn reduces mental and physical stress for employees.; ; Remote working also benefit communities beyond the UK: Delivery of our contracts encompasses a Sri-Lankan team of suppliers, this has provided training and employment – assisting socio-economic growth in those communities.

  Equal opportunity

  Ortom8 tackles equal opportunities by prioritising diversity and inclusion across its hiring practices, fostering a workplace culture that embraces differences and provides equal opportunities for all employees. ; ; Ortom8 implements policies that support, attract, retain, and promote individuals from underrepresented groups, ensuring that talent is recognised and rewarded regardless of gender, race, ethnicity, sexual orientation, or background. ; ; In addition, Ortom8 offers training and development programs to support the professional growth and advancement of all employees, providing resources and mentorship opportunities. Thus, helping individuals from diverse backgrounds excel in their careers. ; Ortom8 supports various Government Employment projects including the Kickstart and Gateway programmes and employ and provide training to graduates and the unemployed. ; ; We provide our employees opportunities to pursue additional IT system support training and implementation. These qualifications and apprenticeships are company funded and range from highly technical IT qualifications to CIM Marketing qualifications, this provides help, support and economic advancement that supports individuals, employment and communities. ; ; This covers many areas from highly technical IT qualifications to CIM Marketing qualifications. All providing help and support to support employment and communities. In addition, Ortom8’s remote working policy offers many benefits by providing greater flexibility for individuals who may face geographical or mobility constraints, thus expanding the talent pool and fostering diversity in the workforce. ; ; In addition. this policy engenders a healthy balanced work/home life environment. This flexibility offers employees more control, allowing for caring responsibilities and family life. This in turn reduces mental and physical stress for employees. ; ; Remote working also benefit communities beyond the UK: Delivery of our contracts encompasses a Sri-Lankan team of suppliers, this has provided training and employment – assisting socio-economic growth in those communities.

  Wellbeing

  Ortom8 prioritises physical and mental health and wellbeing within its workforce, we initiate several actions and activities to ensure our employee welfare. ; ; Ortom8’s remote working policy offers many benefits for employees. By fostering a healthy balanced work/home life environment, this flexibility offers employees more control, allowing for caring responsibilities and family life. This in turn reduces mental and physical stress for employees. ; ; Remote working also benefit communities beyond the UK: Delivery of contracts encompasses a Sri-Lankan team of suppliers, this has provided training and employment – assisting socio-economic growth in those communities.; ; Ortom8’s open-door policy allows employees’ voices to be heard and prompt issue solving. This has promoted positive engagement, and better morale. Open communication channels allow for discussion of workload, deadlines, and personal circumstances with management. These more flexible arrangements support a better work-life balance meaning Ortom8’s contracts are delivered with mental and physical wellbeing in mind. ; ; Further to the delivery of contracts and products, Ortom8 is mindful of benefits to staff, suppliers, customers. Taking steps to avoid overloading employees with excessive work, supporting their mental health and avoiding possible burnout. This is fulfilled through discursive and democratic communication; individuals assess their own competencies and workload. Ortom8 supports training for individuals to develop skills in other areas, this increases engagement and boosts self-esteem and results in customers receiving optimal WLA products.; ; Regarding outcomes for customers in relation to adopting WLA there are positive impacts on well-being, reducing stress automating repetitive and mundane tasks, allowing for focus on more fulfilling activities, leading to increased job satisfaction and reduced burnout and alleviate work-related stressors. Additionally, WLA enables remote work opportunities, allowing flexibility and equalises employment opportunities throughout the UK.; ; Ortom8 encourages clear communication with, customers, and suppliers. Contracts have a strategy of in-built check-ins, avoiding unnecessary stress caused by miscommunication.

Pricing

• Price: £0.00 a transaction a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mike@ortom8.com. Tell them what format you need. It will help if you say what assistive technology you use.