Public Digital
Low or high fidelity prototype for cloud-hosted digital service
Public Digital is a digital transformation consultancy. We use low and high fidelity prototyping to help organisations improve, design, implement and manage cloud-hosted digital services. We ensure success through effective testing and assurance, considering service design, policy and operations, and embedding user-centred design practices and cross-organisational multidisciplinary working.
Features
- Identify user needs and requirements for prototype(s)
- Define detailed success measurement and decision-making criteria
- Iterative, user-centred design of low/high fidelity prototype cloud-based service(s)
- Programme of frequent and ongoing user testing against defined criteria
- Agile, iterative, collaborative, multidisciplinary design development
- Report quantitative and qualitative testing results, including user feedback
- Assured knowledge transfer, building lasting cloud-based service management capability.
- Agreeing and articulating research, design, delivery and technology objectives
- Analysing existing service landscape to ensure an integrated user experience
- Providing actionable recommendations around service provision and its enabling conditions
Benefits
- Collective, defined understanding of needs and objectives
- Alignment on the transformation required to deliver desired outcomes
- Enhanced understanding of user needs and functional/operational system requirements
- Low/high fidelity prototype digital service, enabling real-world testing
- Supports identification of solutions offering best value and performance
- Assured, recorded, auditable decision-making, including quantified cost-benefit analysis
- Improved effectiveness and efficiency of subsequent solution design
- Clear roadmap for solution design/implementation, with prioritised activities
- Cohesive approach underpinned by shared lessons learned
- Improved organisational capacity to apply user-centred design methodologies
Pricing
£0 to £300,000 a unit a month
Service documents
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Framework
G-Cloud 14
Service ID
7 3 1 0 2 5 4 7 0 2 7 7 2 2 2
Contact
Public Digital
Public Digital
Telephone: 07908775575
Email: procurement@public.digital
Planning
- Planning service
- Yes
- How the planning service works
-
Our user-centred design and technology specialists collaborate with teams and key stakeholders to design, build and test prototypes that enable services to be delivered and set up for success. Whether transforming existing services or designing new ones, our prototypes enable a robust transition to more sustainable cloud-based technologies, and more efficient internet-era ways of working.
Our structured methodology enables detailed assessment of user and organisation needs and objectives, and applies decades of Public Digital’s experience of delivering solutions to major government programmes, considering the specific political, technical, and institutional constraints that impact cloud-hosted products.
The methodology supports the development of digital service prototypes that enable informed, effective decision-making and the delivery of good cloud-based services. This includes:
Technical: evaluating technology architecture, design, and interoperability of cloud-based system prototypes, including commercial product selection and suitability
Strategic: ensuring prototypes for cloud-hosted solutions align with business needs and objectives, both in the long and short term
Operational: informing delivery methodology development, risk identification and management, business continuity planning, compliance and security
Cultural: applying agile, user-centred and open ways of working, establishing robust governance, building team & organisational capacity, and instilling a widespread understanding of the service domain among stakeholders and subject matter experts. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Public Digital works closely with senior leaders and digital/operational teams, both on a one-to-one and group basis, offering coaching, training and advice. This includes guidance on how to effectively use cloud-hosted systems, manage change, and create an integrated, digital environment.
Our flexible training offer helps public sector organisations to introduce digital ways of working, through co-developed, bespoke training plans. Training delivery formats include training module programmes, immersive digital ‘masterclasses’, and one-to-one coaching/mentoring for digital leaders.
We build engagement through a range of educational activities that apply the extensive, real-world experience of our consultants, prioritising activities that support digital sustainability, e.g. delivering train-the-trainer sessions; providing training toolkits and resources; and building communities of practice to encourage in-house knowledge exchange.
As part of our approach, we support organisations to break down silos and encourage multidisciplinary working, adopting a more unified and integrated approach to digital delivery. This encourages teams to share resources, ideas, and best practices, allowing for more efficient and collaborative solutions, while facilitating agile, user-led and open working practices. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
- Cyber security consultancy
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- N/a
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We respond to client queries on email within 24 hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- N/a
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Both internally and on engagements, we commit to working in a way that actively reduces our carbon footprint, conserves resources and promotes sustainability.
We maintain an organisational commitment to reduce greenhouse gas emissions to net zero as quickly as possible before 2050. We do this through a combination of emission limitation, reduction and elimination and have been calculating, monitoring and publishing our emissions data since 2022.
We actively follow and encourage good practice, including:
-Using our annual emissions data to develop science-based targets
-Using office space that is powered by renewable energy, including securing certification of the energy’s origin, and increasing the energy efficiency of hardware and software used in our delivery work
-Limiting air travel to long haul, using only public transport and electric vehicles for transit, selecting accommodation that can evidence sustainability practices, and exploring sustainable travel booking options
-Identifying a reduction target for carbon emissions per employee as an intensity unit
-Compiling advice and activities to support employees in making ethical and sustainable choices in the course of their work and personal lives, including:
-switching to renewable energy providers and opting in to salary-sacrifice schemes
-Challenging our suppliers to provide actionable carbon data and reduce their carbon footprints
-Off-setting at least 150% of our emissions and exploring carbon syncing whereby emissions are absorbed at approximately the same rate as they are emitted by the company.
On projects, we promote conscientious design and development practices that are inherently mindful of social and ecological impact, without sacrificing standards and user experience.
We take measures to ensure that activities take place remotely where possible and support clients to make technology decisions that reduce the planetary impacts of their operations.Tackling economic inequality
Much of our work centres around helping partners deliver public-purpose services that are user-focused and consider inclusivity as a key driver.
This includes adherence to and promotion of recognised standards, such as the UNDP’s Sustainable Development Goals.
To achieve equitable outcomes through our work, we regularly engage end-user citizens, prioritising those most at risk of exclusion and addressing their most critical needs.
With clients, we regularly work to benefit the broader community, responding to opportunities to engage and add value beyond the immediate project scope.
Public Digital is committed to being a diverse and inclusive community with a broad spectrum of job families, skills and roles, and employees from a variety of backgrounds and nationalities.
Some of the measures we take to tackle economic inequality include:
-Maintaining a Code of Conduct to ensure that all of our work adheres to best practice and standards in fighting global issues such as child labour, forced labour, modern slavery and human trafficking.
-Partnering with educational institutions to offer paid internships each year; since 2021 we have offered eight internships, offering interns a first hand view of digital transformation and research projects and involvement in live client projects.
-Offering flexible working arrangements to accommodate staff, including remote working, flexitime and part-time hours.
-Promoting and paying for training, courses and other programmes to encourage personal and professional development.
-Putting in place governance structures, such as a Social Impact Committee who meet quarterly to discuss our engagement internally and externally on key themes.
These include environment, equality & diversity and supply chain.
We also have a Wellbeing, Diversity and Inclusion Working Group for staff.
Committing to investing time and money to good causes for both local and international charities.Equal opportunity
Public Digital is proud to be an equal opportunities employer and benefits from the diversity of background, experience and opinion of its employees.
We take proactive measures to remove barriers to employment for underrepresented and marginalised groups, following good practice and eliminating unconscious biases.
We do this through fair recruitment and selection practices, inclusive internal processes, and providing transparent individual development plans.
We have applied the following behaviours and practices to discourage bias:
-Using blind-sifting of all applications
-Performing routine bias checks on job descriptions and advertising channels to ensure we are not discouraging potentially disadvantaged candidates
-Ensuring we use diverse selection panels to mitigate bias
-Advertising roles in low and middle-income countries so that our workforce is reflective of our global client base
-Discussing employee’s individual needs as part of onboarding and ensuring that anyone with additional needs receive support, including workplace adjustments and supporting remote team members to feel connected and included in all aspects of the business.
-Providing employees with a career mentor and a pastoral buddy alongside their line manager.
-Ensuring a coaching approach is embedded in our working practices, with all managers receiving coaching training.
To date we have:
-Reduced the gender gap, with 70% female employees and a third of women in leadership positions, including a majority of both the Leadership Team and Board.
-Increased representation of non-white ethnic groups from 13% to 20% since 2022.
-We have also worked with clients to support more inclusive recruitment practices:
We consider diversity when creating teams for new projects, bringing together different skills, perspectives and backgrounds, and ensuring our project teams are representative of society at large.
We also provide training to clients on understanding unconscious bias and equality for hiring managers, to ensure we consider inclusivity throughout.Wellbeing
The health, safety and wellbeing of our staff is our primary concern. We view both mental and physical health as equally important, recognising that anyone can be affected and that issues can arise from many different situations.
We maintain a positive, supportive and transparent environment, openly discussing wellbeing risks and the signs to watch out for in ourselves and others. We believe that accessing help should be normalised, straightforward and judgement-free, encouraging wellbeing through various mechanisms and approaches:
-Regular buddy and manager check in meetings, these are set at monthly intervals, but are often more frequent.
-Open communication groups which cover topics on mental health and wellbeing, women’s health, career coaching
-Regular team and whole business gatherings which encourage interaction and provides staff with more avenues for support.
-Trained Mental Health First Aiders who can offer confidential support and guidance.
-Regular engagement surveys for staff which are reported at Management Board meetings.
This helps us to understand how we can improve the way we work but also to respond to feedback from our staff and network members.
A Social Value Committee who meets quarterly to discuss our engagement internally and externally on four key themes, Environment, Equality & Diversity, Supply Chain and Wellbeing.
Policies for Dignity at Work (including anti bullying and harassment), Diversity, Equality and Inclusion and a comprehensive internal grievance policy.
All new starters are given access to our policies when onboarding.
When working on projects, we always do so in teams of at least two, whilst ensuring that a senior Partner has oversight of work and regularly checks in with engaged colleagues to understand progress and concerns.
Pricing
- Price
- £0 to £300,000 a unit a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at procurement@public.digital.
Tell them what format you need. It will help if you say what assistive technology you use.