Skip to main content
Digital Marketplace

Beta Help us improve the Digital Marketplace - send your feedback

Wavenet

Hybrid Cloud Management

At Wavenet we ensure you have the best-fit solution to deliver your data, applications and services to support your business outcomes. Everything can be delivered by Wavenet and wrapped in Hybrid Cloud Management Services that you can trust with Essentials, Enterprise and Enterprise Plus options to fit your requirements.

Features

  • Single unified management service across clouds
  • Remote advice – access to highly accredited engineers
  • Monitoring – from our 24/7 UK-based technical operational centre
  • Proactive management – Wavenet provides patch, anti-virus and backup management
  • Proactive Azure optimisation
  • Access to Microsoft premier support

Benefits

  • Extensive experience managing and maintaining customer infrastructure
  • Ability to protect customers from vendor lock-in
  • Highest level of vendor accreditations and relationships

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

7 3 1 0 7 8 1 5 3 9 5 8 1 2 9

Contact

Wavenet Joe Ewins
Telephone: 0333 234 0011
Email: publicsector@wavenet.co.uk

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Hybrid Cloud

  • Managed Hybrid IaaS

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes
Support response times
Wavenet provides a 24x7 Service Desk function for the purpose of handling incidents, events, problems, changes and service requests.
Wavenet will provide the customer with a primary Service Desk contact point for customer service requests
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Wavenet's entry level Hybrid Cloud Management offering is our Remote Technical Advice service. Remote Technical Advice is a ‘third-line’ technical support service, providing incident management and technical advice for specific technologies.
Wavenet’s second tier level of Hybrid Cloud Management offering builds on our Remote Technical Advice service and combines this with our 24x7 monitoring capability. The service is intended for Customers who want to retain day-to-day management responsibility for their infrastructure but also take advantage of our Enterprise class monitoring system and our event management service delivered 24x7 by our team of analysts in our UK based Technical Operations Centre.
The Hybrid Cloud Management Enterprise Plus offering is a managed service from Wavenet, it provides monitoring and support as in Enterprise however full control of the day-to-day operation is passed to Wavenet and as such the level of support is not limited by a number of specified hours. Wavenet will undertake regular pro-active management of the infrastructure to improve security and stability. Wavenet's Managed Services also include access to our service management operational processes, all aligned to ITIL best practice.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,100.00
Senior enterprise architect £1,300.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £975.00
Network architect £1,100.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,200.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £975.00
Solution architect £1,100.00
Senior solution architect £1,350.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £1,050.00
Technical architect £1,250.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,350.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,100.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £975.00
Lead cyber security monitoring £1,300.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £1,100.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £1,100.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £1,100.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £1,100.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £1,100.00

IT operations roles

End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £450.00
End user computing engineer £650.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £975.00
Infrastructure engineer £1,200.00

Product and delivery roles

Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £650.00
Delivery manager £1,050.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,300.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
United Registrar of Systems
ISO/IEC 27001 accreditation date
Thursday 18 July 2024
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
United Registrar of Systems
ISO 9001 accreditation date
Monday 12 August 2024
What the ISO 9001 doesn’t cover
N/A
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
39aabf05-4ab8-4ee7-adcd-3318af1f9d2f
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.