TOURISM EXCHANGE GREAT BRITAIN LIMITED
TXGB Cloud Platform Support Services
TXGB provides a broad range of supporting services to tourism authorities that wish to accelerate and enhance the use of the TXGB.
These are outside of the services offered in the standard TXGB Terms and Conditions and associated Framework Agreement with Crown Commercial Services.
Features
- Strategic support for tourism authorities and DMOs utilising TXGB
- In depth review of digital, transformation and commercial strategy
- Expert service design and visitor economy transformation support
- Enhanced onboarding support services to accelerate local provider sign-up
- Enhanced communications support to promote TXGB locally
- Research and analysis of local tourism businesses for DMO
- Research and analysis of local booking systems and distribution channels
- Support to develop rich insights from destination data
- Augmentation of TXGB data with 3rd party data-sets
- Fully dispersed remote working service team can scale in destination
Benefits
- Efficient, effective and sustainable strategy for DMOs and tourism authorities
- Improved adoption of cloud technologies for destination marketing organisations
- Improved digital literacy and product distribution for local visitor economy
- Smart destination management using data to inform policies
- Data-driven onboarding strategy with personalised approach to industry engagement
- Benefits realisation achieved sooner with increased volume of suppliers onboarded
- Closer monitoring and reporting on local business onboarding performance
- Help LVEPs deliver outcomes highlighted in the De Bois Review
Pricing
£500.00 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dan.simmons@txgb.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 3 1 5 4 4 3 3 7 9 0 3 5 4 4
Contact
TOURISM EXCHANGE GREAT BRITAIN LIMITED
Dan Simmons
Telephone: 0330 223 5050
Email: dan.simmons@txgb.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- The TXGB team support you through throughout your use of the Tourism Exchange platform, from initial scoping, user needs analysis and market assessments, we will ensure that the value of the TXGB digital booking platform is maximised within your destination, and that adoption is as high as possible. We will co-create a strategic rollout plan that focuses on those requirements that most important to you, whether that is readiness for a chosen campaign or digital adoption within the long tail of the market supporting new experiences and other SMEs. TXGB will help you form a strategy that truly unlocks the potential of your local visitor economy.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- TXGB Destination Cloud Platform
Training
- Training service provided
- Yes
- How the training service works
- The TXGB team have a flexible approach to training services for use of the Digital Tourism Exchange platform (TXGB). We will work with you to co-create a training programme based on your objectives, your needs, and the demographic of your local stakeholder groups. Some training services are offered as standard for users of the Tourism Exchange platform, but enhanced offerings can be planned to help accelerate onboarding and uptake, or to support education of your local tourism businesses that need more dedicated training support. This can take the form of on site training workshops, online training, group webinars or creation of specific learning materials. TXGB will work with you to deliver something that truly unlocks the potential of your local tourism economy and drives growth for you and your local tourism businesses
- Training is tied to specific services
- Yes
- Services the training service works with
- TXGB Destination Cloud Platform
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
The TXGB team provide onboarding support services as standard for users of the Tourism Exchange platform, but additional services are available to accelerate supplier acquisition and sign up, or otherwise provide more dedicated onboarding support.
Our fully remote customer success team is resourced to onboard businesses to the TXGB platform based on demand, but where there is a specific need for onboard quickly for a specific campaign or initial launch.
We also offer dedicated account management services for regular service review meetings and reporting services.
TXGB will work with you to deliver something that truly unlocks the potential of your local tourism economy and drives growth for you and your local tourism businesses
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
All requests sent by emails will be automatically be immediately acknowledged via our online ticketing system.
All tickets will be responded to within a target of responding within 4 hours where possible, but no later than 24 hours. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat is available via the TXGB website. Users can speak directly with a member of the team during core business hours. Tickets can be raised directly within the web chat function.
- Web chat accessibility testing
- Our current web chat provider is working towards WCAG 2.0 AA compliance and the web chat service has features that align to web content accessibility guidelines. The service is accessible to visually impaired users and differently-abled users. Some high-level accessibility features are: Screen Reader compatibility, keyboard navigation, visual focus indictors and sufficient colour contract in compliance with WCAG 2.0 level AA which requires a contrast ratio of at least 4.5:1 for normal text and 3:1 for large text
- Support levels
- At TXGB our Service model can vary depending on the needs of our partner. Options As standard, our expert customer success team are at hand to support tourism businesses onboard with the platform and react to any queries, but our Customer Success team will also act in an account management capacity for individual tourism businesses, continue to review platform use and communicating opportunities proactively to optimise the value those businesses can achieve. Our Customer Success team is supplemented by second line application and infrastructure support teams as required, as well as proactive monitoring and alerting services to manage uptime Standard service levels for tourism businesses using the platform are based on a Priority 1 to Priority 4 Service agreement, with associated target response and resolution times.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Covid-19 recovery
- Tackling economic inequality
Covid-19 recovery
The visitor / leisure economy was one of the most badly affected sectors by the COVID 19 pandemic. TXGB is a platform designed to help grow the value, volume and dispersal of tourism in the UK, as a key tool for Destination Management Organisations (DMOs).
DMOs have an important role to play in providing support to local businesses as they recover and build back better.
TXGB was highlighted in the Independent Review of Destination Management Organisations across England, commissioned by DCMS (‘The de Bois Review’) as a key tool that destinations and tourism businesses can adopt to enable opportunities, support growth and drive bookability, online sales and distribution. TXGB’s role in COVID-19 recovery and supporting levelling up was also acknowledged in the Government's response to the independent review and in The Tourism Recovery Plan.
TXGB is a business to business platform enabling digitalisation and collaboration, making it easier for businesses to access more pathways to consumers, informing decision making through better data, and as such is a key tool in driving COVID recovery.Tackling economic inequality
Historically the inbound tourism economy has had a significant bias towards London and the South East. As such, dispersal of tourism is a key opportunity in tackling economic inequality across the UK.
TXGB is a key tool in tackling tourism dispersal, with several references to this in various policy papers and reviews - such as The Sector Deal for Tourism, Tourism Recovery Plan and the Independent review of Destination Management Organisations across England, commissioned by DCMS.
TXGB is a business to business platform enabling trade, collaboration and innovation - making it easier for regional businesses to connect their products and services to online channels and reach the global consumer.
Pricing
- Price
- £500.00 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dan.simmons@txgb.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.