Patients Know Best
The PKB platform is used by healthcare providers across the system to securely share data and interact with patients/carers to better support/manage patient's health and wellbeing.
Patients Know Best is a Personal Health Record (PHR), Patient Portal, Patient Engagement Platform, Digital Health Record and Patient Passport solution.
Features
- Patients/carers accessing data from multiple providers in one record
- NHS login and NHS App integration for secure consistent access
- Secure multi-party messaging with attachments of up to 10GB
- Tools supporting Patient Initiated Follow Ups and wider outpatient transformation
- Integration with organisation’s systems (including FHIR/HL7) and apps/devices
- Extensive library of questionnaires and customisable local questionnaire builder
- Real-time graphed/tabular test result sharing with optional delay filter
- Collaborative shared care plans and resource library for personalised care
- Waitlist validation and resources for patients to help prepare/wait well
- Access to digital letters and appointments (including appointment management workflows)
Benefits
- Financial and environmental savings on postage by sending letters digitally
- Reduction in Did Not attend (DNA) rates
- Waiting List Validation removing patients who no longer require care
- Support for patients waiting/preparing for appointments for better outcomes
- Optimising perioperative pathways including reducing unnecessary appointments and follow ups
- Implementing Patient Initiated Follow Ups (PIFU) avoiding unnecessary outpatient appointments
- Long term condition management decreasing hospital attendances and readmission rates
- Better coordination of care for complex patients across organisational boundaries
- Saving time for services, reducing phone calls and administrative processes
- Enhanced patient empowerment/engagement via access to information resources
Pricing
£35,459 a licence a year
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
7 3 1 8 8 3 9 3 9 2 5 6 4 6 4
Contact
Patients Know Best
Tom Gausden
Telephone: +44 1223 790708
Email: nhsbids@patientsknowbest.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Modern Internet browser equivalent to Internet Explorer 11 or later. PKB can detect when an outdated operating system or browser is being used to access the website and will present the user with a warning to inform them of this. This ensures that users are aware if their browser may not be fully supported and can take steps to update or switch to a supported browser for optimal use of the PKB platform.
- System requirements
-
- Internet browsers such as Chrome, Safari, Firefox, Internet Explorer 11+
- Internet connectivity
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Service level agreement (SLA) targets are set within the support desk portal which anyone can have access to. 8am to 8pm Monday to Saturday (based on UK time zone).
1-URGENT Response time: 15 minutes Resolution objective: 4 hours during support hours
2-HIGH Response time: 30 minutes Resolution objective: 12 hours during support hours
3-MEDIUM Response time: 1 hour Resolution objective: 3 days from and excluding the day on which the Customer submits the Incident to PKB
4-LOW Response time: 1 hour Resolution objective: 7 days from and excluding the day on which the Customer submits the Incident to PKB. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- All support is included within PKB’s fixed Software-as-a-Service licence fee. Support has a defined Service Level Agreement as described at https://wiki.patientsknowbest.com/space/DEPLOY/3561783656/Standard+Service+Level+Agreement. Support includes project management, technical assistance, integration and end user support. PKB uses a service desk solution that has ticketing of all service queries with a single point of access. Each ticket is assigned one of four levels of priority (as explained in the above link), depending on the nature of the query. For each level there are target response and resolution times. Each organisation will have an assigned technical account manager, where necessary and overseen by the PKB Solutions Architect.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
A dedicated project manager (Success Team member) will be assigned to the Customer immediately and they will act as the single point of contact throughout the contract. At the beginning of the project the Success Team will create and share a Project Initiation Document (PID) that covers the technical, configuration, integration, and on-boarding tasks to complete, including Information Governance and technical due diligence - many of these tasks are completed prior to contract signature to ensure the customer gets the most value and time out of their licences.
The Success Team member will assign milestones to every task and these can be tracked via PKB’s project management software. The customer can interact and add to the project from within this platform. Training is ongoing and includes face-to-face workshops, e-learning platform, video resources and online help manual, as well as full technical assistance during initiation and ongoing BAU queries via our support desk. Each account also has a dedicated Account Manager to oversee the strategic objectives and alignment of the project teams to ensure customer satisfaction. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data extraction can be undertaken at any point via PKB’s open APIs. At the end of the PKB service provision contract Controllers ordinarily instruct PKB to retain data for a minimum 8 year period. On the instructions of the Controller, PKB shall ensure that the Personal Data that are Processed under the Agreement by Patients Know Best in its capacity as a Processor are returned to the Controller, within 30 days in a manner mutually agreed between the data controller and data processor, transferred to a third party or destroyed in accordance with the Controller’s reasonable instructions.
- End-of-contract process
- PKB is committed to providing a long-term complete record, a record that customers and patients can rely on. PKB will maintain the record for the patient for at least 8 years from last known access. PKB will produce a detailed Termination Plan for the cessation of services at the start of any new contract. All data is available throughout the life of the contract via available APIs. At the point of cessation the integration with the organisation will be switched off and no further data from the clinical systems will come into the PKB patient record. The professional login will be ‘deactivated’, meaning they will no longer be able to access specific patient records. However, to maintain the full medico-legal record of interactions, professionals will still be able to log as before and will still be able to access their own ‘discussions’. This is the medico legal record of their interactions with the patients and will not be deleted. Professionals will also retain access to any survey and care plan exports that may have been requested to this point. Patients will still be able to log in, access data and continue to record any data that is useful to them.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- PKB works on any mobile optimised device. The user interfaces are identical as the website is designed to scale dynamically across all size screens (mobile, tablet, laptop, computer), and accessible with both mouse and touch screen devices. More information can be found here - https://manual.patientsknowbest.com/patient/using-pkb-on-a-mobile-device. Patients are also able to access jump off points (messages, questionnaires, digital correspondence, appointments, care plans, library of resources, symptom tracker, medicines, images, measurements, journal, test results, sharing) into their PKB record via the NHS App which has been app optimised.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- PKB is accessed via a web application, on any device connected to the internet with a web browser, or directly from within the NHS App based on PKB’s extensive integration. PKB has been built with the patient in mind, using a ‘tile’ design that allows quick access to core features. Due to the clean design, a patient is able to access any part of their PKB record within 2 clicks. Professionals can access the platform via any web-enabled device, or directly from within their usual system/EPR via contextualised single sign on.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- PKB confirm we meet the Equality Act 2010 Compliance - Accessibility. PKB meets level AA of the Web Content Accessibility Guidelines (WCAG 2.1), PKB works on the most commonly used assistive technologies - including screen magnifiers (up to 300%), screen readers and speech recognition tools and includes people with disabilities in user research. Due to the clean design, a patient can access any part of their PKB record within 2 clicks and has been tested for those with ambulatory, visual and auditory impairments, and is available in 22 languages. The usability of the PKB software means that patients require no training and interact with professionals quickly and efficiently. This has been independently verified by Orcha who gave the PKB platform a 93% rating (one of the highest they’ve ever given).The record can be accessed on any device connected to the internet with a web browser and can also be accessed via the NHS App where usability & GDS testing has also taken place with findings acted upon - https://manual.patientsknowbest.com/user-research/pkb-in-the-nhs-app-usability-testing-with-patients.
- API
- Yes
- What users can and can't do using the API
-
PKB publishes details on all available Open API at https://wiki.patientsknowbest.com/space/api/3686498499/Developer+documentation.
These include REST, FHIR compliant REST and HL7 APIs. These APIs allow for 2-way push and pull of data from the PKB repository, enabling integration to organisation’s existing systems as well as third party apps and solutions. Users can make calls against the REST API via GET, PUT and POST operations.
PKB also publishes a Single Sign On API allowing for direct log in to the PKB environment from third party solutions.
There is a sandbox environment that is accessible to all customers. A full summary of data available to pull, push or update can be viewed via swagger: (https://sandbox.patientsknowbest.com/api/index.html)
PKB is also committed to external interoperability by making all our data available via FHIR compliant REST APIs - https://wiki.patientsknowbest.com/space/api/3363602489/FHIR%C2%AE+APIs with a number of resources already available and a roadmap to continue provision of additional resources throughout the year. - API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
PKB can be customised to the organisation's requirements which is included in PKB’s SaaS price. PKB is white labelled to support branding requirements of organisations where the solution is deployed, enabling organisations to apply their own look and feel whilst inspiring user confidence. Organisations can customise the platform with your chosen header, footer and colour scheme. Organisations will also be able to customise email footers for notifications which patients will receive when there is an update in their record.
In addition to customising the look and feel, many aspects within the platform are configurable based on the organisations requirements, including:
* Welcome message which will feature on the patients homepage
* Care planning templates which can include videos and images - with the build, configuration and updating of these templates included within PKB’s annual SaaS price
* Symptom tracking
* Questionnaire templates - with the build, configuration and updating of these templates included within PKB’s annual SaaS price
* Configuration around messaging functionality/team-based messaging
* Information available in the Library of Resources
Scaling
- Independence of resources
- PKB is hosted primarily on Google Cloud Platform (GCP). Most internal services are horizontally scalable (clusterable), in case of contention more instances are added on demand. The system is fully containerized, with services running on Kubernetes (that also has the benefit of being provider-agnostic). As of April 2024, circa 4 million patients have registered to use the platform, expanding by circa 100,000 new registrations per month.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Team aggregated usage data including login activity (all user types), file and data activity (messages sent, HL7 sent, files uploaded, etc), and users created (created, registered, ID verified, email set). This data is also aggregated to organisation level, so that the data can be viewed and understood at multiple different levels. Data is curated into a selection of graphs to present the data in a downloadable intuitive and easy-to-digest format. These graphs are delivered via an interactive online dashboard service, updated weekly. Guides on the metrics and dashboards are available publicly at https://wiki.patientsknowbest.com/space/DEPLOY/3538485831/Statistics
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data points in PKB are available via real-time 2-way open APIs with OAuth 2.0. Data is extractable from PKB via open APIs for data warehousing and reporting. PKB is committed to external interoperability by making all our data available via FHIR compliant APIs (some of which are already available) which is part of our development roadmap.
- Data export formats
-
- CSV
- Other
- Other data export formats
- FHIR API when adhering to FHIR standards
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- HL7 API
- REST API
- FHIR API
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- PKB commits to 99.9% uptime, which can be monitored at www.pkbstatus.com. Customers can see uptime and response levels and subscribe to receive automatic notifications of upgrades and disruptions. Service credits for failure to meet agreed SLA are associated with response and resolution times. Service credits are cumulative over each month and offset against any future payments, typically the next years charges. Service levels can be tracked on a continuous basis at www.pkbstatus.com. Full SLA information can be found at: https://wiki.patientsknowbest.com/space/DEPLOY/3561783656/Standard+Service+Level+Agreement
- Approach to resilience
- PKB commits to 99.9% uptime including scheduled downtime, recovery time objective is 60 minutes, recovery point objective is 10 minutes. Infrastructure resilience is provided by GCP – standards compliance information can be found at https://cloud.google.com/security/compliance/. All of our services are containerized run on redundant, resilient clusters. Data and backups are stored across multiple data centres. Infrastructure software and hardware upgrades are done automatically and gradually without service interruption. PKB uses the infrastructure-as-code approach that ensures we can re-provision automatically in disaster scenarios. PKB carries out disaster recovery rehearsals every 6 months.
- Outage reporting
- PKB commits to 99.9% uptime, and can be monitored at www.pkbstatus.com. Users can automatically be informed of any changes to service levels by subscribing to www.pkbstatus.com. This provides details of outages, uptime, response rate of solution (transaction times), known incidents, maintenance schedules and overview of upgrades/changes. Additionally, reports to organisations can be provided on a frequency requested basis, but typically PKB provides a weekly report detailing the service and any disruption to the service levels. PKB can also provide more detailed reports specific to the organisation and can customise a weekly SLA fulfilment report as needed.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Privileged access to PKB’s production environment is highly restricted where only designated and suitably experienced Senior Production Support Engineer have direct access to PKB’s production environment. Circumvention of security measures is minimised through the use of 2-Factor Authentication and certificate based VPN access. Support Engineers with access to the database, decrypting of clinical data is only possible with the requisite per-user keys. Administrative system passwords have a minimum of 10 characters with 4 complexity classes (special, uppercase, lowercase, number). Passwords are cycled every 30 days (force change) for all administrators. Administrative passwords are blocked after 3 failed attempts.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- EY CertifyPoint
- ISO/IEC 27001 accreditation date
- 25/01/2024
- What the ISO/IEC 27001 doesn’t cover
- PKB's hosting partner, Google Cloud Platform is ISO27001 certified. All aspects of the hosting service and all locations (Google Cloud Platform data centres) are in scope.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- NHS Digital DSPT
- DTAC
- Our hosting partner has GCP - ISO 27017 certification
- Our hosting partner has GCP - ISO 27018 certification
- Our hosting partner has GCP - ISO 27701 certification
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Information security policies and processes are drawn primarily from those defined within ISO27001:2013, Cyber Essentials Plus and from NHS Digital DSPT, as such we have implemented an Information Security Management System. To support this initiative comprehensive Information security policies serve as overarching guidelines for the use, management, and implementation of information security throughout the PKB eco-system. Internal controls provide a system of checks and balances intended to identify irregularities, prevent waste, fraud and abuse from occurring, and assist in resolving discrepancies that are accidentally introduced in the operations of the business. PKB’s Information Security Management Plan and Policies reflects commitment to stewardship of sensitive personal information, clinical information and critical business information, in acknowledgement of the many threats to information security and the importance of protecting the privacy of PKB constituents, safeguarding vital business information, and fulfilling legal obligations. The plan is reviewed and updated at least twice a year or when the environment changes.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All changes to our database, application, architecture and environment are authorised, reviewed and fully logged. We use a combination of JIRA and internal development Wiki to document bug fixes, releases, upgrades, maintenance and other elements that might impact our production environment. Additionally, database schema management is via Liquibase.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Server security patching is conducted monthly or as required when a patch is released by a manufacturer. Information about threats is gathered from various sources including: developer bulletins, security mailing lists and other internet sources. PKB maintains a InfoSec/OpSec team that monitors new threats. Scanning is both externally commissioned/conducted and internally conducted - for internal vulnerability scanning we use Lacework. Additionally, internal information security and information asset audits are regularly conducted, threats are evaluated, registered, graded and assigned for mitigation.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- PKB maintain a InfoSec/OpSec team that monitor new threats. Scanning is both externally commissioned/conducted and internally conducted - for internal vulnerability scanning we use Lacework. Additionally, internal information security and information asset audits are regularly conducted, threats are evaluated, registered, graded and assigned for mitigation - the speed of mitigation/resolution or patching depends on the likelihood and severity of the threat/compromise. Actual compromises are prioritised for immediate resolution. Identification may take places via a number of pathways; malware scanning, internal security audit, internal vulnerability scanning, external vulnerability scanning or reporting.
- Incident management type
- Supplier-defined controls
- Incident management approach
- PKB’s IG Incident Response Plan (IRP) establishes full incident management alignment to the guidelines established and published by NHS Digital, specifically: ’Checklist Guidance for Reporting, Managing and Investigating Information Governance and Cyber Security Serious Incidents Requiring Investigation. PKB’s IG Lead will assess the severity of all incidents based on the sensitivity and the scale of the incident. The IG Lead will use NHS Digital’s IG Scoring Matrix to establish an accurate grade of the incident. The full plan can be found at https://wiki.patientsknowbest.com/space/IG/3510075705/Incident+Management
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- NHS Network (N3)
- Health and Social Care Network (HSCN)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
PKB is fully aligned with the objective of fighting climate change. As a Net-Zero supplier to NHS organisations, PKB actively works towards achieving net-zero greenhouse gas emissions. This commitment is reflected in a comprehensive approach, which includes analysing our carbon footprint, implementing reduction measures, and offsetting remaining emissions through carbon removal initiatives like Biochar and Enhanced Weathering.
Additionally, PKB influences various stakeholders, including staff, suppliers, customers, and communities, by integrating environmental considerations into their contract delivery. Through our transparent and board-approved carbon reduction plan, PKB demonstrates our dedication to influencing positive environmental outcomes. This plan ensures that PKB takes responsibility for the carbon associated with the use of our platform, relieving NHS organisations of this burden within their own environmental footprint.
Furthermore, PKB actively supports environmental protection and improvement through our platform's functionalities. PKB helps organisations reduce face to face appointments, emergency department attendances, hospital admissions and unplanned surgical procedures (therefore reducing the travel and emissions associated with this). PKB also enables organisations to send correspondence digitally which can also include information on how the patient can attend their appointment in an environmentally friendly way (e.g via public transport). These efforts contribute to tangible environmental benefits, as evidenced by collaborations with partners such as the Sustainable Healthcare Coalition and AHSN networks.
In conclusion, PKB's approach to delivering additional environmental benefits in contract performance is in line with the requirements specified. Through our commitment to achieving net-zero greenhouse gas emissions and influencing stakeholders, PKB demonstrates the capability to support environmental protection and improvement effectively. PKB’s sustainability site can be shared upon request.Covid-19 recovery
PKB plays a vital role in supporting individuals and communities to manage and recover from the impacts of COVID-19, particularly those who are worst affected or shielding. Through our platform, individuals can seamlessly manage their care from home, access crucial information such as collaborative care plans and test results, and communicate with healthcare professionals online. This empowers individuals to self-isolate when symptoms are present, access their COVID-19 care plans, and help the patient understand when they should seek further help or advice as needed. By providing a comprehensive digitised personal health record that can be shared with healthcare professionals, PKB ensures continuity of care and facilitates remote monitoring, reducing the demand on health and care services.
Moreover, PKB supports organisations and businesses in adapting to new ways of working necessitated by the pandemic. PKB enables the implementation of remote virtual care as access to virtual consultation solutions can be shared with patients in PKB Web and via the NHS App. Our platform offers pre-consultation resources, secure messaging functionalities, and remote support tools to facilitate seamless care pathways and post-consultation follow-ups. This comprehensive approach ensures that individuals receive the necessary support and guidance throughout their healthcare journey, empowering them to self-manage their condition where appropriate and reducing reliance on traditional healthcare settings.
In essence, PKB's commitment to supporting physical and mental health, alongside our innovative digital solutions, plays a crucial role in the COVID-19 recovery effort. By empowering individuals and organisations to adapt to new challenges and embrace remote care delivery, PKB contributes to reducing the strain on healthcare services and promoting resilience in the face of the pandemic's impacts.Tackling economic inequality
As an entirely remote organisation, PKB prides itself on offering employment opportunities to individuals who may face barriers to traditional forms of employment. By embracing remote work, we can tap into talent from diverse backgrounds across geographical locations, providing opportunities for economic empowerment to those who may otherwise be marginalised.
However, our commitment to tackling economic inequality extends beyond creating employment opportunities to empowering our customers to foster a diverse supply chain through our unique data sharing model, enabling NHS organisations to coordinate care across systems, including VCFSE sector organisations. By facilitating collaboration and information sharing, we empower our customers to engage with a diverse range of suppliers, including new businesses, entrepreneurs, start-ups, SMEs and VCSEs.
Additionally, PKB prioritises cyber security risk management to safeguard the sensitive information entrusted to us. Through adherence to industry best practices and compliance with standards, we ensure that our information security management systems are robust and capable of mitigating cyber security risks effectively. This commitment extends to our customers, as we support them in maintaining the security and integrity of sharing data with patients through our platform.
In summary, PKB's initiatives not only create employment opportunities and promote economic empowerment but also empower our customers to foster a diverse supply chain and manage cyber security risks effectively. By working collaboratively with our customers, we strive to build a fair and inclusive business environment that drives positive social and economic impact.Equal opportunity
PKB's comprehensive equality and diversity policy demonstrates our commitment to addressing workforce inequality and supporting disabled individuals in the contract workforce. Our policy outlines specific actions aimed at increasing representation and supporting skill development among disabled individuals.
PKB's recruitment and promotion processes prioritise fairness and openness, ensuring that opportunities are accessible to individuals with disabilities. We actively monitor applicant data to identify underrepresented groups and take proactive steps to remove barriers to entry. Additionally, our commitment to training and development includes provisions for raising awareness of equal opportunities in the workplace and ensuring that all employees, including those with disabilities, have access to the resources needed to realise their full potential.
Furthermore, PKB's policy emphasises the importance of creating a supportive and inclusive work environment free from discrimination and harassment. By promoting a culture of fairness and respect and providing robust mechanisms for addressing complaints, we strive to ensure that all employees, regardless of disability status, feel valued and empowered to contribute to our organisation's success.
In terms of supplier and community influence, PKB's commitment to equality and diversity extends beyond our own workforce to encompass our interactions with suppliers, customers, and communities. Through our advocacy for diversity and inclusion in service delivery, we aim to influence broader attitudes and practices surrounding disability inclusion.Wellbeing
PKB is a B-Corp and is the largest personal health record solution used across primary, secondary, social, mental health, community and voluntary care organisations, supporting individuals to become empowered to better monitor and manage their health and wellbeing, including physical and mental health. PKB enables patients to access their health and care information in a single aggregated PKB record, supporting communities to become strongly integrated across geographical boundaries.
PKB actively engages with its diverse and innovative user base to foster integration and collaboration across communities. Through initiatives like the PKB User Group events, we provide opportunities for users to connect, learn, and grow together. These events serve as platforms for collaboration, knowledge sharing, and experience exchange, enabling users to contribute to the co-design and delivery of our platform. One notable collaboration has been with the UK Kidney Association (UKKA) patients, who are deeply invested in accessing and understanding their health data. Through user research and feedback sessions, we have worked closely with UKKA patients to enhance the display of health information within PKB. Their invaluable insights have been understood and acted upon, ensuring that we meet the diverse needs of our user community effectively.
PKB’s focus is understanding how the organisation would like to use the platform and the associated benefits they would like to achieve. As part of this process, PKB engages in both professional and patient user groups prior to contracting, ensuring that collaboration during the codesign and pathway redevelopment stage is provided.
We recognise the importance of user and community involvement in shaping the solutions we provide, and we remain committed to fostering collaboration and partnership in all aspects of our operations.
Pricing
- Price
- £35,459 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- No