KnowledgeKube Low-Code Rapid Application Development Platform
KnowledgeKube, a low-code RAD Platform that makes it faster to develop highly connected enterprise applications for the Web, Windows, iOS and Android.
Create small productivity apps to large scale enterprise solutions that can be deployed across the enterprise and that easily connect with enterprise data, cloud services and devices.
Features
- Create highly configurable applications, handle process, decision making and compliance.
- Build professional forms with all the controls you’ll ever need.
- Customise user journeys with unlimited user states and roles.
- Build and develop complex expressions with the simplicity of Excel.
- Connect and exchange data with current and legacy systems.
- Develop apps once; Deploy HTML and native mobile, without modifications.
- Index and search data independently from its original data source.
- Dynamically shape, filter and derive new data.
- Microsoft Word compatible document templates for report and document generation.
- Rapid Proof of Concepts, Quickly Build up and Tear down.
Benefits
- Cross-platform apps without hassle of HTML, Custom API’s, Cross Compilations.
- Connect to over 60 products, services, formats, technologies, without programming.
- Scale the Apps You Build, Deploy with Elastic Scale Support.
- Provide better digital experiences, without the time/cost of traditional development.
- Create standard compliant HTML/HTML5, CSS, JavaScript UI’s embracing today’s web.
- Orchestrate, mine data from disparate enterprise systems into organised processes.
- Advanced statistical analysis functions and machine learning algorithms.
- Create feature rich user interfaces to improve user adoption.
- Utilise decision trees; create predictive apps based on input variables.
- ISO 27001 and CESG Security Accredited, for peace of mind.
Pricing
£225 to £3,000 a unit a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
7 3 2 1 2 2 8 2 6 3 0 3 7 0 1
Contact
Mercato Solutions
Jack Robbins
Telephone: 0121 605 2050
Email: jack.robbins@mercatosolutions.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
- Internet Connectivity
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
4 hours response during standard business hours is included
Out of business hours is chargeable and level of response is dependant on the business requirements and prioritisation. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- Support levels and service levels are included in total service costs and dependent on severity and assigned priority levels. Full details can be found in the Service Definition Document.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
KnowledgeKube features an extensive online learning academy, providing basic training through to advanced case study scenario-based requirements.
Published on-line and accessible from any internet connected device, this is also supported by an active online community forum.
Users can progress through the training courses at their own pace and in their own time
Classroom training is available on request. - Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- Video
- End-of-contract data extraction
- Data extracts can be provided in all main database formats as well as CSV and Excel
- End-of-contract process
- When an organisation chooses to terminate the contract for KnowledgeKube, any data extract requirements, Mercato will endeavour to deliver these, where possible. There will be a cost for this service.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
The KnowledgeKube platform is delivered as a Winforms Application published via Microsoft Remote Desktop client.
Microsoft Remote Desktop client is available for Windows Desktop, IOS, Android, Windows Mobile, Windows RT and Windows Phone and Mac - Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- Yes
- What users can and can't do using the API
- KnowledgeKube provides a fully configurable extensibility layer via it's Application Gateway technology. Users can configure new API's, connect to external API's, copy and edit existing API's from within the KnowledgeKube tool
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- KnowledgeKube is hosted in a Hybrid environment taking advantage of the Microsoft Elastic Cloud technology. As such almost infinite scale is provided for and delivered automatically by the use of devops monitoring and automatic scaling of customer resource in a predictive, demand-led hosting environment.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Number of users using the service. Error reporting. Abandoned applications. Successful applications
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Users can export data into many formats; MySQL, Amazon DBs, Google Big Query, Excel, Google Spreadsheets and many more.
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Sage
- Salesforce
- Dynamics
- Sharepoint
- Amazon DB
- Google Spreadsheets
- Force.com
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
Monthly Uptime Percentage <99.95% Service Credit 10%
Monthly Uptime Percentage <99% Service Credit 20% - Approach to resilience
- Information available on request
- Outage reporting
- User defined error message displayed if service unavailable.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Restricted to authorised users only with complex Password policy in place, Passwords changed at regular defined periods in line with current policies and procedures, Formal starters and Leavers Process ensures correct level of access at start and removal at termination of employment. internal Audits ensure compliance
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users receive audit information on a regular basis
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 12/02/2013 Last Revision Dated : 28/10/2016
- What the ISO/IEC 27001 doesn’t cover
- All areas of the Business are In scope, no exclusions are present on the S.O.A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- WORLDPAY
- PCI DSS accreditation date
- 18/10/16
- What the PCI DSS doesn’t cover
- On-site Payment Card readers
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
We have in operation an ISMS which is maintained by the Information Security Officer.
We are accredited to ISO/IEC 27001:2013 and are audited by a UKAS accredited body on an annual basis
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Change management is incorporated as part of our ISO/IEC 27001:2013 Accreditation.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- There is a strict patch management process in place, critical Patches are deployed within 24 hours of availability, a number of sources are used to determine potential threats, Enterprise level Antivirus controls are in place and maintained
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
We use a number of monitoring software applications to supply real-time information that is displayed to the operations and Infrastructure & Security Teams.
The response and timescale of the response is based on the severity of the information being provided - Incident management type
- Supplier-defined controls
- Incident management approach
-
There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation
Incidents are reported on the corporate Intranet
The Information security Officer responds to any incidents reported in line with established control procedures
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Fighting climate change - Effective stewardship of the environment
At Mercato, we continually review our practices and policies to ensure we are supporting environmental protection and improvement.
Our sister company offers IT disposal services through trusted third-party suppliers that operate in line with all current legislation, including the Data Protection Act, GDPR, the WEEE directive and more. Customers that wish to use this service are issued with a full Certificate of Environmental Disposal and a Certificate of Data Eradication if requested.
Across the business, in our office we have a programme to reuse or to re-cycle packaging. This process is a fundamental part of our business. Where re-use is not possible due to damage or other issues all package material is re-cycled.
We are very active in the Environmental performance arena. We measure our usage of power and have an active program in place to reduce power through a power control environment. This involves powering off PC and lights if the staff member is in meetings or lunch breaks etc.
We also have initiatives to recycle; battery recovery and re-cycle, waste paper and plastic re-cycling plus a very active program to minimise the use of paper in the office.
We pledge to use teleconference and video conference facilities where possible to reduce travel, and thus the carbon footprint, to a minimum for both our employees and also our customer base.
We are currently launching an Electric Car scheme for all employees, to encourage the use of electric vehicles and having drastically reduced our Company Car Fleet to a minimum, we a have also amended our Car Allowance Policy to apply only to low emission vehicles. - Tackling economic inequality
-
Tackling economic inequality
Create new businesses, new jobs and new skills
We will continue to support and engage with contacts at local colleges, universities, Job Centres and recruitment agencies to retain and boost the number of applications from the local workforce. We also support hybrid working and so can be accessible for individuals throughout the country, with multiple current employees based around the UK. Our Birmingham based office is readily accessible in a central city location with multiple transport links nearby and is fully accessible for disabled individuals.
Our career paths for employees show clear progression routes and we fully support this with access to Government Apprenticeship, internal training and mentoring, as well as relevant certifications and qualifications. With regular appraisals and reviews, any skills gaps or training needs are identified early and plans implemented to provide support and training. We currently use Teachable to support employees with their training needs and have recently launched the Docebo Learning Platform for employees to access training courses as and when needed.
Mercato Solutions is an accredited Real Wage Employer. - Equal opportunity
-
Equal opportunity
Equal Opportunity – Reduce the Disability Employment Gap
Mercato Solutions is proud to be an equal Opportunities Employer. This is clear on our job adverts and careers page. We have invested in Equality, Diversity and Inclusion training across the business for both Management and employees to ensure we have a supporting and welcoming culture and environment for all.
Our Birmingham based office is readily accessible in a central city location with multiple transport links nearby and is fully accessible for disabled individuals.
Equal Opportunity – Tackle Workforce Inequality
Regular performance reviews and appraisals are held with employees to provide the opportunity to discuss training requirements if needed or additional support that may be required. Training and progression is available to all employees irrespective of background, race, age, sex, disability etc.
Pay and benefits are reviewed twice a year and pay is actively monitored and reported on to ensure there are no pay gaps or inequalities. - Wellbeing
-
Wellbeing
Improving Health and Wellbeing
Mercato Solutions understand, especially in the past few years with the additional pressures caused by home-working as a result of the pandemic, that supporting health and wellbeing is key within our workforce. We give access to our Wellness Centre, hosted through our intranet, that gives advice and resources on:
• Finances and budgeting to ease stress that can be caused by financial worry
• Advice on eating in a healthy manner to support physical and mental wellness
• Resources on mindfulness, meditation and improving sleep to support mental wellbeing
• Discounts on local gyms
• Staff have access to the Gym facilities in our Office building, and classes such as Yoga
• Physical exercises that can be done to improve fitness and ensure our primarily desk-based workforce are following appropriate DSE guidance
We ensure our workforce have access to trained physical and mental health first aiders - for any employees that may not be comfortable discussing issues with a colleague, we give all our employees access to the Bupa Healthy Minds scheme where confidential support can always be provided on a 24/7 basis.
Mercato Solutions have a specific Menopause Policy and look to educate our entire workforce of how this impacts individuals and those around them to remove any stigma around this issue and support individuals in living well through this period of their lives.
We support local charities each year and hold fundraising events for employees and their families throughout the year. We have also recently launched a new Volunteering Scheme which enables employees to take 2 days paid off each year to support a charity of their choice by volunteering to do charitable work in the community – popular activities include working at food banks and collecting clothes for the homeless in Birmingham.
Pricing
- Price
- £225 to £3,000 a unit a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- For training, non-commercial users, digital transformation specialists and citizen developers. Ideal for prototyping and other solution development scenarios.
- Link to free trial
- http://bit.ly/2nWLkTX