Network Utilities (Systems) Ltd

Heimdal Security - Unified Threat Platform

One Platform, One Agent, Complete Protection

From ransomware and insider threat, to business compromise and anything in between, Heimdal™ protects your operational integrity by stopping even the most sophisticated cyberattacks from day one.

Bundle includes:
Threat Prevention,
Patch & Asset Management
Next-Gen Antivirus & MDM

Features

• Filter DNS, HTTP and HTTPs traffic
• Supports fully customisable white/black listing
• Using machine learning to establish compromise patterns
• Identifies indicators of compromise and attack
• Next-Gen Endpoint Antivirus
• Multiple layers of detection
• Enhanced Brute-Force Protection
• Deploy, Patch and Manage your Software Inventory
• Advanced patch scheduling
• Easy vulnerability remediation

Benefits

• A solid basis for your cybersecurity on which to build
• Malware is blocked at a traffic level preventing communication out
• Anticipates threats offering real time protection
• Single client for multiple solutions
• Detection of sophisticated threats
• See any software assets in inventory against installed version
• Update or downgrade the software or operating system
• Un-install a supported software you want to target
• Lightweight client
• Fully managed service (optional)

£2.98 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

732479649867869

Contact

David Bundock
02087833800
frameworks@netutils.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Unified Threat Platform is a collection of products to provide a comprehensive level of defence against cyber threats, the platform includes:; Threat Prevention, ; Patch & Asset Management; Next-Gen Antivirus & MDM.; ; All of these products are able to work within the wider Heimdal Security ecosystem.
• Cloud deployment model: Public cloud
• Service constraints: None at this time
• System requirements: Windows or Mac based client needs to be installed

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online ticketing is responded to within 4 hours Monday-Friday, no response over the weekend. Urgent matters over the weekend should be raised via the phone number provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide 24/7/365 support on all products and services we provide. Account Managers are aligned to all accounts acting as a single liaison point. At any point throughout the support process we are able to liaise directly with the vendor to escalate resolution of the issue. All support costs are included in the monthly or annual price service fee.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation and onboarding is all included as part of our fully managed service. This will include training of administrators in the use of the service. Additional end user training can be purchased but is generally unnecessary.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Upon the contract coming to an end the client will be uninstalled from the end point. Any reporting data can be provided in an exported PDF, but with no user data held within the platform out side of the log data nothing further is available to be provided.
• End-of-contract process: We would work with the customer to ensure a smooth migration away from the Heimdal product, including any assistance required with advice on removal of the clients from the endpoints.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Next-Gen Antivirus comes with powerful Mobile Device Management (MDM) features that empower you to supervise your mobile device fleet from anywhere in the world and from any Windows-compatible machine. Remote-wipe or lock all stolen devices and accurately pinpoint the location of your misplaced smartphones. No more misplaced assets.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A web portal is used for the configuration and management of the platform. The portal can be used to set configuration and policy, assign licences, deploy clients, run reports and review update activity. The portal is used across all of the Heimdal products, providing a single pane of glass across the entire Heimdal estate. This allows the customer to unlock the full potential of the entire Heimdal security solution if required.
• Accessibility standards: None or don’t know
• Description of accessibility: From an end-user perspective a client is installed on the endpoint, with minimal interaction with the user. It provides high levels of protection with minimal impact.; ; Administrators of the platform administer the solution via a web based portal accessible via username, password and MFA. This can be accessed via any Internet enabled device.
• Accessibility testing: Unknown
• API: Yes
• What users can and can't do using the API: API setup is only available to the administrators of the platform.; ; The API is available to provide integration with existing reporting systems. This is a one time setup undertaken by the customer administrator(s), with no additional access required by end users. The API provides rich data on policies, users, elevated rights or log sessions.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can customise the service within the parameters of the rules and policies defined within the platform. Templated update policies can be adapted to provide a bespoke experience to the customer while still maintaining the robust security and best practice position the solution is in place to deliver.

Scaling

• Independence of resources: We operate a series of robust SLAs, guaranteeing quick response times to identified issues (30 minutes), along with access to a 24/7/365 support desk.

Analytics

• Service usage metrics: Yes
• Metrics types: Heimdal’s PAM features advanced data analytics that will help you investigate incidents and perform regular security check ups. Quickly fetch graphic-rich reports on hostname details, average escalation duration, users or files escalated, files or processes ran during escalation, and more.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Heimdal Security

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All data is stored in public cloud with robust security and protection measures in place.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not applicable
• Data export formats: Other
• Other data export formats: Not applicable
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.99% availability of the end user client. This operates independently of the cloud infrastructure so is immune of any service impacting outages or issues. This is predicated on the client being deployed on the endpoint with all required services running.; ; Access to the administration portal is via any web enabled device. The client portal is delivered with a 95% availability guarantee. This is achieved via a distributed design utilising the public cloud infrastructure.
• Approach to resilience: Access to the administration portal is via any web enabled device. The client portal is delivered with a 95% availability guarantee. This is achieved via a distributed design utilising the public cloud infrastructure. Further information around the architecture of the solution is available on request.
• Outage reporting: Any outages are reported either via an API or email alert. Email alerts will be sent to nominated administrators within the customer.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The user will authenticate by Email address - It is highly recommend that MFA is enabled on the account. This is supported and mandated through the management interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 08/04/2013
• What the ISO/IEC 27001 doesn’t cover: All areas of information security are covered in the ISO27001, the Information Security Manual can be provided for review if necessary.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All policies are in line with ISO27001; Access control policy; Network access control policy; Anti-piracy policy; Backup policy; Data protection policy; Data security - storage; Data security - disposal; Data security - use of personal data; Data security - it security; Data breach notification policy; E-mail & internet acceptable usage policy; Laptop policy – security; Network systems monitoring policy; Password policy; Remote access and mobile computing policy; Usb memory sticks usage policy; Virus protection policy; ; Policies are formally reviewed at least twice a year with monthly information security management meetings held to review their ongoing suitability and staff adherence to. We record any non-conformances centrally in a register and address directly with staff.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The organisation defines and maintains configuration and change management of the customers estate. Changes to systems are communicated to all stakeholders with any impactful changes requiring authority from the customer administrator. All changes are undertaken to ITIL standards with both the directly impacted resource and the wider estate tracked both during and post implementation. The change management process accommodates urgent changes, standard changes, and routinely occurring preapproved changes. The specific change process is made available via the service agreement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. The service identifies unpatched and vulnerable services not identified by the 7 day patch and update cycle undertaken within the routine maintenance policy. We also operate a patch and asset management solution that automate patch identification and delivery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in our systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. When an escalated incident requires remediation, our SOC experts are available to provide remediation assistance and advice identifying the threat and removing the risk. Our internal SLA is a maximum 30 minute response time for critical alerts.
• Incident management type: Supplier-defined controls
• Incident management approach: All company systems and client services are monitored for availability (and degradation e.g. high CPU or disk space usage). There is also a remote SOC/ SIEM service used for internal monitoring. These are in operation 24/7/365 underpinned by the 24 hour support desk, manned by experienced, accredited technical staff with access to vendor escalation if necessary. Any incidents are logged in our call management system and become part of our incident management process. Based on our priority/ response time/ escalation matrix and ensures that the correct resource is allocated to speedy technical resolution and timely, regular communication with all stakeholders.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Heimdal Security's products primarily focus on cybersecurity, offering solutions to protect organisations and individuals from cyber threats. While their main goal is not to tackle climate change directly, their products can contribute indirectly to addressing climate change in the following ways:; ; Cloud-Based Solutions; Heimdal Security offers cloud-based solutions that help reduce the need for physical data storage and on-premises infrastructure. This shift to the cloud can lead to lower energy consumption and reduced carbon emissions.; ; Remote Work Enablement; Heimdal Security's products support secure remote work and online collaboration, enabling employees to work from home. This can result in a decrease in commuting and a subsequent reduction in transportation-related carbon emissions.; ; Optimising Network Traffic; The company's network security solutions can optimise network traffic, reducing unnecessary data transfers and improving efficiency. This can lead to lower energy usage and emissions.; ; Streamlining Operations; Effective cybersecurity reduces the risk of cyber incidents that can cause disruptions to an organisation's operations. This helps maintain continuity and efficiency, potentially resulting in less resource wastage.; ; Enhanced Data Management; Heimdal Security's products support efficient data management, ensuring that data is stored and accessed securely and effectively. This can lead to reduced energy consumption and resources required for data storage and processing.; ; Overall, while Heimdal Security's products are not explicitly designed to tackle climate change, they can indirectly support climate initiatives through reduced physical infrastructure, remote work enablement, optimised network traffic, streamlined operations, and efficient data management.

Pricing

• Price: £2.98 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial is available on request. These are typically provided over a 14 day period and allow the administrator to deploy the client to a small number of devices while having access to the reporting and configuration portal.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.