CDW LIMITED

CDW HPE GreenLake Flex Solutions

The Service provides an on-premises, cloud-like pay-per-use model. The service integrates HPE servers, storage, networking, and software at customer sites. It includes enhanced incident management, capacity planning, and metering tools to monitor consumption, ensuring a fully installed and ready-to-consume IT environment.

Features

• Startup phases include transition, physical implementation, and configuration of onboarding.
• Ongoing usage monitoring, capacity planning, and platform-based inventory reporting.
• Base product support
• Integrated processes for addressing hardware/software incidents with expert support.
• Multiple service experience levels, including assigned HPE resources.

Benefits

• Reduces deployment times
• Eliminates procurement delays
• Minimizes operational burdens
• Accelerates incident resolution
• Optimizes financial forecasting
• Simplifies inventory management
• Reduces business risk
• Streamlines change management

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

732602785312495

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Storage infrastructure and device management

  • Storage Resource Management and Heterogeneous SAN Management Software
  • Storage Device Management Software
  • Host-Based File Systems and Volume Management Software
  • Storage Access and Path Management Software
  • Automated Storage Tiering Software
  • Storage Acceleration Software
  • Other Storage Management and Infrastructure Software

  Software defined storage controller

  • Block-Based Software-Defined Storage Controller Software
  • File-Based Software-Defined Storage Controller Software
  • Object-Based Software-Defined Storage Controller Software
  • Hyperconverged Software–Defined Storage Controller Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: •English delivery only: Remote service delivery is provided exclusively in English.; •Geographic restrictions: Services are limited to one IT organization per country.; •On-site limitations: Delivery excludes on-site support for specific service management activities.; •Excluded devices: Services apply only to products listed in the agreement.; •Standard hours: Relationship management occurs during standard local business hours.; •Third-party software: Support is limited to the included software products specified.; •Internal system maintenance: Excludes software updates and maintenance within the Customer's environment.; •Environment restoration: Excludes restoration of the environment or data from backups.; •Site preparation: Excludes data centre preparation, power, and cooling infrastructure requirements.
• System requirements:
  • Metering VM
  • Network Connectivity
  • Standard Infrastructure
  • Physical Space
  • Power/Cooling
  • Safety Compliance
  • Software/Licensing
  • Unencumbered Access
  • Data Backup

User support

• Email or online ticketing support: Yes
• Support response times: Tiered support response system based on incident severity. Users have access to support 24 hours a day, 7 days a week.; • Severity 1 & 2 (Critical and High Impact respectively): connection to a product specialist or provide a callback within 15 minutes (Critical: critical business impact, eg, production environment being down or data loss; High: limited business impact where the production environment is available but some functions are restricted or degraded).; • Severity 3 (Low): typically 1 hour for general software and technical support )Low: no immediate business impact, eg, questions, requests for information, or issues with non-production
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Available through the HPE Support Center portal.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Technical Account Manager only available under Complete Care service. Cloud Support engineer not available under Complete Care service offer
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Startup consists of three phases:; 1.1 Transition upon execution of the Agreement, delivery of Services commences with this activity which assigns the account team responsible for delivery of the Service. A kick-off meeting with the assigned account team is conducted and handover from sales to delivery commences. The account team co-ordinates pre-delivery activities, including scheduling the delivery of infrastructure necessary to deliver the Services.; 1.2 Implementation will provide the physical implementation of Services at a data center(s) owned or managed by the Customer, or at an HPE GreenLake contracted colocation facility. Implementation will provide a fully installed and ready to consume environment.; 1.3 Onboarding as part of this, the metering tools are configured to regularly monitor the consumption of Services and provide this data into the HPE platform portal. The periodic services measurements are used as the basis for creating the monthly charge for the Customer’s consumption. If portions of the Service are not metered, a billing process will be documented outlining the agreed-upon billing process. An orientation session will be provided on HPE platform so the Customer can use the capacity measurement tools to electronically view their usage and understand the processes to contact support.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: HPE do not deal with customer data other than data held to provision the service.
• End-of-contract process: At the end of the contract, options are available for you to continue with the solution as a service extension, including migrating to a new technology as a Service or we can include options which allows you to buy the equipment on your site thus avoiding data migration, or HPE would offer to work with you to develop a migration plan.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: On request

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: HPE's GreenLake solution use HPE's Flexible Capacity consumption service which provides an element of on-site buffer capacity which varies according to your organisation's requirements, which is only chargeable if you use it and for the period of time it is used, enabling you to scale up and down as the business demand requires. This is automatic and immediately available to you, so you are able to scale up in minutes, not months.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Activity Review (ticket volumes) reporting provided via the Complete Care Service
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: HPE

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: HPE GreenLake solutions are designed to provide extremely high up-time with supporting architecture to allow for planned maintenance without the need to take systems offline.
• Approach to resilience: The HPE GreenLake solutions are on-premises solutions designed to reside in your own data centre(s) and are therefore dependent upon the resilience provided by you. HPE can deliver solutions that include a range of industry-leading proactive deliverables which can enable you to avoid unplanned downtime, and we deploy capacity ahead of demand which again avoids unplanned downtime due to capacity increase.
• Outage reporting: "The HPE GreenLake solutions include proactive support and monitoring where tickets are created for service issues and passed to the relevant support team for investigation and subsequent resolution.; ; We also provide regular on-site meetings that include outage reports and reviews, that include fault resolutions and call trends. We also deliver proactive advice on how these issues can be avoided."

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The HPE GreenLake solutions include monitoring and operations and solution support including reactive and proactive services which are delivered by staff with suitable security clearance as you require.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and are therefore subject to your own internal security policies.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and therefore a mutually acceptable change management process is essential. The design of the solution enables the majority of work to be undertaken without the need for downtime.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s) and are therefore dependent upon whatever your own vulnerability management processes are. With regard to patching HPE supplied equipment, HPE GreenLake solutions include proactive deliverables to avoid unplanned downtime, for example, firmware and patch management and implementation on HPE supported equipment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s).
• Incident management type: Undisclosed
• Incident management approach: The HPE GreenLake solution include monitoring and operations and solution support including reactive and proactive services. HPE's incident management processes are based on ITIL industry best practice. As well as automated alerts being generated through monitoring, users can create incident tickets via phone, email or a web portal.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 15 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 14 July 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 589cb06d-71a8-43f6-81a1-eda062104f56
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.