APPRILIS LTD

Nutrient: Document and Workflow Cloud Software

Nutrient Document and Workflow Cloud is a secure, cloud-hosted SaaS platform for public sector organisations to manage, automate, and optimise document-centric processes within SharePoint and other document management systems. It provides audit-ready workflows, document automation, and integration with enterprise systems, enabling faster decision-making, improved compliance, and enhanced citizen services.

Features

• Secure document storage and management with granular access controls
• Drag-and-drop workflow designer for approvals, forms, and case management
• OCR, PDF/A conversion, redaction, and e-signature
• Pre-built integrations: Microsoft 365, SharePoint, ServiceNow, Salesforce
• Role-based access control and audit logs for all actions
• Multi-format import/export (Word, PDF, Excel, CSV)
• Real-time collaboration: Multiuser editing/annotations, presence indicators with Doc Engine
• Digital signatures/e-signing: Certificate-based, electronic signatures, long-term validation support
• Low-code environment for citizen developers and business users
• Compliant deployment: SOC2, GDPR/HIPAA-ready, encryption, roles, cloud, managed/self-hosted options

Benefits

• Automates manual processes, reducing turnaround times and errors
• Streamlined document creation: Browser WYSIWYG editor with DOCX/PDF fidelity
• Real-time collaboration: Multiple users edit/annotate PDFs simultaneously with conflict-free sync
• End-to-end capabilities: Viewing/editing, forms, signatures, redaction, OCR, extraction in one
• Faster developer velocity: JSON/REST/TypeScript APIs/turnkey deployment accelerate production cycles
• Flexible deployment options: Client-side, self-hosted/cloud APIs to match infrastructure needs
• Enterprise-grade security: Encryption, access control, on-prem options for regulated environments
• Strengthens audit and compliance reporting capabilities
• Reduced total cost: Unified platform replaces multiple tools, lowering maintenance/operations
• Easy/seamless integration: Documentation, responsive support reduces implementation effort

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@apprilis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

732678745100374

Contact

David Newbigging
07707 038420
commercial@apprilis.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • EDiscovery and forensics

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications
  • Content Marketing Applications
  • Video Platforms
  • Digital Adoption Platform

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Nutrient provides low-code and native integrations bringing document and workflow capabilities directly into tools like Salesforce, SharePoint, and other M365 apps, so users can work inside the systems they already use.; ; Additionally, Nutrient Workflow exposes open APIs and web services so it can integrate with CRMs/ERPs/databases, and other enterprise applications
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Nutrient SDKs and Document Engine use annual subscription licensing tied to specific identifiers (domains for web, bundle IDs for iOS/MAUI, app IDs for Android/Flutter), with limited contract modifications in Vienna and Austria. ; Features are modular but interdependent: Core Viewer is required, Annotations is required by Replies, Redaction, Comparison, and Forms is required for Digital Signatures. Full-component licenses apply even if partially used. Web SDK limits usage to licensed domains; Document Engine standalone supports headless processing only. DWS Processor API enforces 100 requests/min per key. Deployment may require server connectivity, Windows Server/IIS, AD Sync, or internal IT. Workflow licensing is user-based.
• System requirements: Please see our website for full requirements: https://www.nutrient.io/software-requirements

User support

• Email or online ticketing support: Yes
• Support response times: SDK and API products (DWS Viewer and DWS Processor), we aim to respond to support requests within one business day, with the note that it can occasionally take longer. ; ; Document Converter/Power Automate support, the standard response time is one business day (24 hours on weekdays, excluding public holidays), and responses are often faster (frequently within minutes), though that’s not guaranteed.; ; Workflow Automation, regular support hours are Monday to Friday, 7AM–7PM, with 24/7 coverage for urgent production issues; the official response target for non‑urgent requests is also one business day, though in most cases within an hour, even outside regular hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard product support (included with subscriptions):; For SDKs and most products, subscribed customers get standard technical support; limited support is also available during evaluations.; ; For DWS Viewer, support is described by plan:; 1. Community support (all plans); -Documentation and guides; -API explorer; -Code examples; ; 2.Paid plans; -Email support; -Priority response times; -Technical assistance; ; 3.Custom plans; -Dedicated support; -Custom SLAs; -Enterprise features; -Direct access to engineering team; ; For Document Converter / Power Automate, support is available via email, forums, and online request forms, with clear hours and escalation rules.; ; Advanced Technical Support (ATS) for Nutrient Workflow:; A separate, billable “advanced” tier for Workflow Automation that goes beyond standard tickets:; -Installation/configuration of SAML (SSO); -Database schema consultation; -Advanced troubleshooting of non‑bug issues; -User import assistance; -Configuration changes beyond defaults; -Technical consultations via phone/desktop sharing; -Plus install/update/migration help for on‑prem deployments; ; Standard trouble tickets remain non‑billable; ATS is only for extra technical work.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: 1.Online training and webinars; Workflow Automation training program with structured modules:; Fundamentals — Navigation, administration menu, and top navigation bar.; Advanced — Basic form building and basic process building.; On‑demand customer webinars covering forms, task automation, dashboards, reporting, database tasks etc.; Regular live demo webinars for the PDF SDK that walk through common use cases, features, setup, and testing, with Q&A time.; 2. Onsite or virtual expert sessions; Admin coaching — Dedicated time with a Apprilis/Nutrient Workflow experts to build/update workflows, reports, dashboards, and provide extra admin training/troubleshooting.; Process workshops — Collaborative sessions (onsite/virtual) to discover, plan, document, and deploy workflow processes.; ; 3. Documentation, guides, and API references; Comprehensive product guides and code samples for all SDKs.; Workflow Automation guides and workflow templates (e.g., on‑the‑job training process) that can be downloaded and imported.; 4. AI-assisted documentation navigation; Our public guides include an AI assistant that understands natural-language questions, surfaces relevant pages, and generates concise summaries to help developers and admins find the right docs quickly. ; 5. Support and coaching add‑ons; Additional service and training options page summarising supplemental programs (admin coaching, process workshops) tailored to organisational needs. ; Standard technical support with documentation-backed responses and escalation to engineers when needed.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Online web guides and API references
  • Code samples and example projects (source format)
• End-of-contract data extraction: Document Converter (SharePoint Online / Power Automate); Document Converter is stateless and doesn’t retain your documents after processing:; Files are only stored temporarily in Azure Blob Storage and on VMs for the duration of the operation, then deleted. Because of this, there’s no persistent document data for Nutrient to export when your contract ends. You always keep the originals and outputs in your own systems (SharePoint, file storage, etc.).; Nutrient does keep audit logs with minimal metadata (user ID, source path, operation type, sizes, etc.), which can be shared only on request by the tenant’s Primary user or via subpoena.; ; Document Engine (self‑hosted / managed); For self‑hosted Document Engine, all documents and data live in your own infrastructure; Nutrient has no access, so there’s nothing for them to “extract” for you.; ; For Managed Document Engine, the tenant isolation and anonymised usage metrics, don’t have a specific offboarding/export procedure for stored documents.; ; Other products; For other SDKs and services, your data is already stored entirely in your own systems and therefore no end‑of‑contract data export procedure is required.
• End-of-contract process: The standard model is an annual subscription that you renew as long as you use Nutrient in your product.; Mobile and MAUI SDKs (iOS, Android, Flutter, MAUI); You pay the yearly license fee as long as you or your customers use Nutrient or a product that includes Nutrient. ; The license can be canceled on a yearly basis according to the termination terms in your signed agreement.; After cancellation:; All copies of the framework must be deleted, and your applications must be updated to remove Nutrient and its components.; Subscription licenses: At the end of the term, you either renew or cancel. ; If you cancel:; You must fully remove all SDK files from your development environment and stop issuing new sublicenses.; Canceling doesn’t affect sublicenses already granted while the subscription was active.; If, after 30 days, Nutrient detects the SDK is still in your app, they may take steps to have the app removed.; Older perpetual licenses (where they exist) can continue to be used after the update/support period ends, but:; You no longer receive updates or support.; Any later update requires renegotiating pricing. ; Web SDK, Document Engine, AI Assistant
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Web SDK UI is responsive and automatically adapts to screen size so the same features are available on desktop, tablet, and mobile.; On mobile, the viewer supports touch gestures like pinch‑to‑zoom and swipe navigation; on desktop, interaction is typically via mouse/trackpad with higher pointer precision.; For certain workflows (e.g., manual alignment in document comparison), the UX is explicitly different: desktop uses a mouse pointer and optional magnifier for precise selection, while mobile uses a static selector in the center of the screen and the user moves/zooms the page under it to compensate for finger imprecision.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Nutrient provides the following interfaces:; Web UI (browser-based); Nutrient Web SDK viewer: A full document viewer/editor UI you embed in web apps — toolbars, sidebars, themes, annotations, forms, etc., all customisable via API.; The viewer is responsive and adapts to desktop, tablet, and mobile screens, with touch gestures on mobile.; ; Workflow Automation web UI; A browser-based workflow dashboard and admin UI for building processes, monitoring tasks, and managing approvals.; ; Mobile app UI; Nutrient Workflow Automation mobile app for iOS and Android, with its own UI for authentication, dashboard, task lists, request details, discussion threads, and feedback.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Screen reader testing on Web SDK; Keyboard navigation and focus testing (Android & Web); Vision and contrast evaluation tools; External conformance review (Web Viewer)
• API: Yes
• What users can and can't do using the API: With DWS Processor API, you can perform backend, “document in, document out” processing via HTTP:; Convert and generate documents; Edit and manage PDFs; Fill PDF forms and create interactive forms. ; OCR, extraction, and AI; Optimisation and archiving; Combine multiple operations in one call; ; You can programmatically interact with Nutrient Workflow:; Manage processes, requests, tasks, reports, and users via REST endpoints.; Create requests with form data and upload attachments.; Use connectors (Zapier, Power Automate, Make, etc.) that call these APIs under the hood.; ; Limits:; No built‑in long‑term storage in DWS Processor API; Processor API is limited to 100 requests per minute per API key; The self‑serve DWS Processor API has limits on file sizes and complexity of operations; One file per request for some AI APIs; DWS Viewer API is for viewing/streaming and has its own pricing and storage behavior; it’s not the same as Processor API and doesn’t expose all processing tools.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise Nutrient SDK–based services extensively, especially the viewer UI and behavior. Customisation options depend on the platform.; ; Web SDK (JavaScript):; Theme & appearance; Toolbars; Sidebar & overlays; Localisation; Slot-based UI customisation API; ; Mobile and Desktop SDKs:; Android – Custom themes; iOS – Customise appearance; Flutter – Hide/add toolbar buttons, customise annotation toolbar etc.; MAUI – Remove/reorder/create toolbar tools, customise existing tools, themes.; ; Workflow / On‑prem solutions:; Workflows and forms via a drag‑and‑drop builder with JavaScript and CSS for advanced behavior and styling.

Scaling

• Independence of resources: Nutrient uses several mechanisms to isolate users from each other’s demand:; 1. Back-pressure and overload protection (Document Engine); 2. Rate limiting (cloud APIs like DWS Processor); 3. Scalable, distributed architectures; 4. Isolation in sovereign/government clouds

Analytics

• Service usage metrics: Yes
• Metrics types: For new Document Engine and Managed Document Engine licenses (after 18 March 2025), Nutrient collects anonymized usage metrics. Document Engine can also expose internal performance metrics (Prometheus /metrics endpoint, ServiceMonitor, Grafana dashboard) for monitoring and troubleshooting.; ; Nutrient’s cloud APIs collect usage statistics, including:; Platform-level metrics; Number and size of uploaded/downloaded files; Number and kind of API calls; Number and type of errors; ; DCS and SharePoint Document Converter include built‑in instrumentation and a Diagnostics Tool
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Nutrient

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Workflow Automation – Forms (Grid questions); Users can export grid question data from forms to CSV; Workflow Automation – General grid import/export; Grid questions also support importing/exporting tabular data via CSV; ; Document Editor (SharePoint) – Annotations and comments; For Document Editor, users can export annotations and comments to CSV.; ; Document Engine – Annotations; If you’re using Document Engine, you can export annotation data via its HTTP API: Instant JSON or XFDF.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XFDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF / PDF/A / XFDF
  • HTML
  • Plain text and rich text
  • Images (standardised formats)
  • CAD

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Nutrient positions its cloud services as highly available and scalable, but do not publish a single, fixed uptime figure (for example, “99.9%”). Some enterprise and custom plans can include negotiated, custom SLAs that define specific availability and support commitments on a per‑contract basis, and these SLAs are backed by Nutrient’s SOC 2 Type 2–audited controls and the underlying reliability of cloud providers such as AWS and Azure.
• Approach to resilience: 1. Document Engine; Kubernetes-based reference architecture — Runs as containers in a Kubernetes cluster with an Ingress controller, allowing horizontal scaling and self-healing of pods.; Back-pressure and overload protection — Uses request pooling and queueing; when the queue is full, it returns 500 overload so clients can throttle and retry instead of overloading the system. ; Externalised dependencies — Uses managed PostgreSQL, object storage (S3/Azure Blob), and Redis cache.; Backup and recovery guidance — Automated backups of PostgreSQL and asset storage, with coordinated scheduling to avoid drift, supporting disaster recovery.; ; 2. Document Automation Server (DAS); High availability job design — A dedicated “High Availability” step lets you run paired jobs on two separate hosts (controller + replica). The replica monitors the controller (ping, service status, job status) and automatically takes over if the controller fails.; Shared storage for jobs; ; 3. Workflow Automation; AWS private cloud architecture; Redundant, managed databases; Optional Redis offload (ElastiCache); Load-balanced on-prem deployments ; Disaster recovery practices; ; 4. Document Converter / Automation tooling; Scalability and distributed processing; Multicore support — DAS supports multicore processing to maintain performance under high load.; ; 5. AI and cloud security architectures; Private connectivity and isolation; Layered controls and no-training guarantees
• Outage reporting: For Workflow Automation, Nutrient emphasises real-time notifications that alert administrators to certain failures (for example, task failures and license changes) as part of its security and monitoring enhancements, ; ; For GDPR-related incidents on the Workflow Automation platform, Nutrient commits to incident notifications to authorities and customers within 24 hours, which would apply to security/breach incidents rather than general availability outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Nutrient restricts access to management interfaces and support channels primarily through role-based access control and tenant scoping. Workflow Automation uses roles and permissions to limit which admins can configure environments, processes, and security settings; only authorised individuals can access administrative functions and sensitive data. Access to logs and audit data (for example, Document Converter usage logs) is restricted to the Primary user of the tenant or via legal process, preventing unauthorised support or admin access to customer information.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type 2; SOC 3 (via AWS) ; HIPAA-ready / BAAs ; GDPR; FDA 21 CFR Part 11 (support); NIST AI Risk Management Framework (governance)
• Information security policies and processes: Nutrient is SOC 2 Type 2 audited, meaning its controls for security, availability, processing integrity, confidentiality, and privacy are independently assessed on an ongoing basis.; For AI services, Nutrient aligns its program with the NIST AI Risk Management Framework, using it to structure governance, risk mapping, testing, and monitoring of AI-specific risks.; ; Cloud security and shared responsibility; Nutrient follows the AWS shared responsibility model for Workflow Automation: AWS secures the physical infrastructure and foundational services; Nutrient and customers are responsible for secure configuration and application-level controls.; Nutrient explicitly adopts Microsoft’s shared responsibility model: Microsoft secures data centers, networks, and PaaS; Nutrient is responsible for data governance, role-based IAM, application security, and network configuration (private endpoints, VNets).; ; Access control and authentication; Role-based access control, audit logging, and SSO/MFA (SAML 2.0, ADFS, Active Directory) for Workflow Automation.; Strong password policies with bcrypt hashing for built‑in authentication.; ; Network security; Use of AWS VPCs, Security Groups, network ACLs, and Elastic Load Balancers as firewalls; AWS Shield Standard for DDoS protection.; In sovereign deployments, use of ExpressRoute/Private Link (Azure) or PrivateLink + VPC endpoints (AWS).; ; Workflow Automation supports automated retention and disposal policies to enforce regulatory requirements (e.g., HIPAA, GDPR) over document lifecycles.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Nutrient’s configuration and change management operate within a SOC 2 Type 2–audited control environment, which requires documented, repeatable processes for how systems are configured, changed, and reviewed. As part of this, Nutrient has centralised company policies and procedures, standardised access review practices, expanded its internal SDLC handbook to document engineering processes, and formalised incident response documentation. These measures ensure configuration and change activities are controlled, auditable, and consistently applied across teams and environments.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Nutrient’s vulnerability management is driven by continuous monitoring, rapid patching, and SOC 2–aligned controls. The team tracks upstream security advisories (e.g., Chromium/PDFium, third‑party packages) and promptly integrates relevant fixes, validating them with automated regression tests. Workflow Automation and related products regularly ship security patches for third‑party libraries (e.g., Babel, Mongoose, cookie handling, Angular, TinyMCE), addressing issues like RCE, ReDoS, prototype pollution, XSS, and session hijacking.[12/16/2024 release; 1/16/2025 patches] These practices operate within Nutrient’s SOC 2 Type 2–audited security program.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Nutrient’s protective monitoring combines cloud-native tooling, continuous auditing, and SOC 2–aligned controls. Workflow Automation uses AWS monitoring tools to track performance, logs, and system health, with proactive alerts to support when issues arise.For AI and cloud services, Nutrient enforces least‑privilege IAM and strict network policies, and uses Azure Policy and AWS CloudTrail to continuously audit configurations and produce immutable activity logs for every environment action.These measures support rapid detection, investigation, and evidence of security‑relevant events.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Nutrient’s incident management focuses on rapid reporting, workflow-driven response, and auditability. Nutrient Workflow Automation can be configured as an incident management system to capture incident reports, route them for assessment, trigger remediation tasks, and track approvals and sign‑offs.Incidents are logged centrally, prioritised (for example, critical vs minor), and automatically escalated if no action is taken within defined timeframes. For GDPR‑relevant events, Nutrient commits to notifying authorities and customers within 24 hours
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Nutrient Web SDK (browser SDK) – free trial for evaluation and integration.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 24 November 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 24 November 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C18087df-fbe7-441c-8137-34847d8d86c5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C5eb6ef6-96c7-4b48-975e-45a25945bcc7
• Other security certifications: Yes
• Any other security certifications: ICO - Data Protection Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@apprilis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.