LEXISNEXIS RISK SOLUTIONS UK LIMITED

LexisNexis® RiskNarrative

RiskNarrative is a cloud-native financial crime compliance platform that helps regulated organisations manage customer risk across onboarding, screening, monitoring, investigations and reporting through a single, orchestrated workflow. Its open API and Appstore combine data and tools from multiple vendors, unifying risk signals to improve decisions and adapt to regulatory change.

Features

• Configurable AML screening for watchlists, PEPs, and adverse media compliance
• Rules based transaction monitoring to identify, review, manage suspicious activity.
• Document and biometric identity verification supporting assurance and fraud prevention.
• Configurable risk assessment, rating for consistent evaluation of individuals, entities.
• End-to-end case management for alerts, reviews, investigations, outcomes.
• Configurable workflows and rules aligned to business processes and models.
• Single API integration into Appstore model connecting approved services, systems.
• Reporting, MI and audit capabilities supporting oversight, assurance, regulatory needs.

Benefits

• Clear, auditable risk view across lifecycle supporting consistent, defensible decisions.
• Orchestrates data and tools in one workflow for operational efficiency.
• Transparent, traceable decisions supporting compliance with policy, regulation and audit.
• Vendor agnostic flexibility integrating data providers and systems without lockin.
• Adapts to evolving regulations, threat typologies and public sector priorities.
• Consolidates processes, reduces complexity and cost by minimising manual work.
• Supports team collaboration through shared case management and workflows.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukigcloudenquiry@lexisnexisrisk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

732869090239277

Contact

UK Enquiries
02920678555
ukigcloudenquiry@lexisnexisrisk.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Compatible browser
  • Valid licensed credentials

User support

• Email or online ticketing support: Yes
• Support response times: 24/7 support is provided.; Tickets are prioritised according to severity and impact to service.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: 24/7 support is offered as standard.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Our Professional Services consultants will work in partnership with your team to ensure a successful implementation including project management, configuration, testing, training and support. RiskNarrative is available as a SaaS whereby all environment and hardware maintenance is provided by LNRS.; ; To support the integration to our API suite, our technical consultants are available to provide help and documentation. They will offer expertise to ensure you are able to access the web service definitions, understand how to call them and the results expected, and support the testing process.; ; With the solution we offer comprehensive training packages to help users have a sufficient level of knowledge and understanding to confidently use the platform. Training sessions can be delivered remotely, or face to face, and we are able to support different configurations of sessions to accommodate different scenarios.; ; The platform knowledge base includes a list of many articles that include written descriptions of the platform's features and capabilities, and where applicable, video demos on how to do various things in the platform (e.g., how to modify workflows, rules etc.).; ; Our customer engagement team delivers ongoing strategy guidance and operational assistance to manage the platform.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the term of the agreement, when notice has been served or the term has expired, the customer's platform data extraction is prepared and sent to the customer via secure file transfer.
• End-of-contract process: At the end of the term of the agreement, when notice has been served or the term has expired, the customer's platform data extraction is prepared and sent to the customer via secure file transfer.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Add details

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web Browser management portal: Provides full management of the service including; Strategy and policy management, case management, alerts queue management, Audit Trail, User and team management. In addition management information and ad hoc checks can be accessed and run from the browser interface.; ; In addition to the above a batch file interface via secure FTP is an option.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Add details
• API: Yes
• What users can and can't do using the API: The Restful API is used for making requests to check an applicant or account transaction. Risk Levels and rule outcomes are returned with a score. The API can also be used for retrieving previous results.; Users cannot use the API for the management functions available in the web browser management portal.; The API is backwards compatible. https://api.trunarrative.com/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The orchestration configurability of the RiskNarrative platform promotes high levels of automation throughout the customer risk management lifecycle with the ability to seamlessly move from automatic to manual and back; to automatic again results in an environment where high levels of repeatable decisions can be made without subjective or incorrect human intervention.; RiskNarrative is one central solution with pre-built connections to 50+ 3rd party global data services, built on a user configurable platform. Giving the flexibility to consume a selection of global data products and services, and configure and amend their own strategies as the business scales. The following can be configured; Rules and Ruleset, data enrichment, Risk Levels, downstream actions, task lists, approval task, questionnaires, teams and membership, webhook endpoints, scorecards, decision processes, account strategies and decision policies, look and feel of web browser interface, email templates, roles and permissions. Configuration is available to permitted users in a natural language without the need for technical expertise.

Scaling

• Independence of resources: The solution is provided as a scalable shared service. The RiskNarrative system is designed to scale as required, using AWS scaling tools amongst other methods. Performance is continually monitored and additional resources are made available as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Service KPIs can be provided on request.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Individual Audit records can be downloaded via the browser interface. Bulk data export is subject to customer requirements and setup on a per customer basis and contract.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Restful API JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our service has availability service level of 99%.; ; LNRS will assign a severity classification in accordance with the severity levels to determine the level of priority of each Incident and associated maximum response time objective.
• Approach to resilience: Critical LexisNexis products utilize a multiple Availability Zone (AZ) approach to ensure high availability.
• Outage reporting: Email alerts would report any outage that would materially affect services.; Public dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: A Least Privilege principle is in place where an individual is only granted access to those objects, resources, and data that are necessary for the user to do their job. The manager and system / application / data owner are responsible for determining if a user’s access is appropriate, based on the user’s job function.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: An information security management system/framework has been built based on the requirements of ISO27001/2, as well as aligning with general best industry practice. A full suite of information security policies, processes, and procedures are in place covering all applicable areas of physical and logical security and are regularly reviewed internally and externally.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: LexisNexis maintains strict policies and procedures for change control and management of computer hardware and software. Prudent configuration management and change control processes must be followed for all software and systems development and maintenance activities performed on Company computer systems and networks. Proper configuration management and change control are essential to ensure that high levels of reliability, availability and serviceability are maintained within Company computer systems and networks and that security controls cannot be circumvented.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: To help mitigate the risk associated with vulnerabilities on external and internal computer systems, LexisNexis Information Security will perform a range of vulnerability assessment services. Vulnerability scans for networked systems occur frequently. Information Security will oversee the assessment and reporting process.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security event log monitors alert our systems staff of suspicious events. Logs are directed to a Security information and Event manager (SIEM) and used for reporting, correlation, and analysis. Time is synchronized across computer and network systems so that events may be correlated. LexisNexis has a dedicated Security Operations Centre (SOC) who are available 24/7 to respond to real-time events and investigate or escalate as appropriate.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: There are documented corporate information security incident response procedures in place to guide response activities in the event of a security incident and breach response. Policies and procedures are in place to ensure timely and appropriate consumer and customer notifications.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Friday 19 September 2025
• What the ISO/IEC 27001 doesn’t cover: LexisNexis® ThreatMetrix®, LexisNexis® Emailage® - which are covered by SOC 2 Type II - Security, Confidentiality, Availability, Processing Integrity, Privacy.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Avertium, LLC
• PCI DSS accreditation date: Friday 17 October 2025
• What the PCI DSS doesn’t cover: LexisNexis® Bankers Almanac® Validate, LexisNexis® Bridger Insight® XG,LexisNexis Risk Management Solutions®, LexisNexis® RiskNarrative™ Platform, LexisNexis® TraceIQ®, LexisNexis® IDU®, LexisNexis® IDVerse®, LexisNexis® Emailage®, LexisNexis® Smartcleanse®
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ee44ffd3-720a-498f-b911-1db4c1e66d58
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3021ad1e-abd7-4da9-ac04-f237570a18c0
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukigcloudenquiry@lexisnexisrisk.com. Tell them what format you need. It will help if you say what assistive technology you use.