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STAIRCASE13 LIMITED

openEHR Configuration, Customisation and Integration Support

openEHR is a patient-centric, open standards, clinical data repository designed to maximise the re-use of a patients data across multiple applications. We help NHS trusts and other customers with all aspects of OpenEHR delivery including configuration, customisation and integrations with existing systems.

Features

  • Open standards clinical data repository
  • Provides structure for the sharing of clinical data between systems
  • Offers a full and comprehensive API and query language
  • Easy to integrate with other clinical systems
  • Intuitive user interface for desktop, tablet and mobile
  • Different views on patient data for carers with different roles
  • Highly configurable to a clients needs

Benefits

  • Removes the need for duplicated clinical data
  • No more paper or spreadsheets
  • Get the data you need when you need it
  • Dashboards give an instant overview of patient
  • Easily export data to data analytics tools

Pricing

£5,000 to £200,000 an instance a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@staircase13.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 3 2 8 7 2 7 9 2 4 1 6 5 4 2

Contact

STAIRCASE13 LIMITED Steve Wilkinson
Telephone: 01612830961
Email: gcloud@staircase13.com

Planning

Planning service
Yes
How the planning service works
We can assist customers in managing all aspects of planning for migration to openEHR including project planning, requirements analysis and creating proof of concepts.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can assist customers in all aspects of OpenEHR set-up including hosting, configuration, security, onboarding, system integrations, customisation and data analytics.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We offer a variety of testing services including unit testing, automated testing, system testing, compatibility testing, integration testing, security testing and system performance testing.

We can also assist in setting up continuous integration environments.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Security testing
  • Security incident management
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
For openEHR, we provide 2nd and 3rd line support 9am-5pm weekdays exc. bank holidays primarily via an online ticketing service. We offer telephone support at additional cost. Support costs vary depending on scale and level of service required. We follow ITIL Service Management processes and our service manager reports monthly to clients on support metrics.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times will depend on the support contract and also on ticket priority as set by our customer. 1 hour response time is available.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide 2nd and 3rd line support 9am-5pm weekdays exc. bank holidays primarily via an online ticketing service. We offer telephone support at additional cost. Support costs vary depending on scale and level of service required. We follow ITIL Service Management processes and our service manager reports monthly to clients on support metrics.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

openEHR is an enabler technology, a clinical data repository that makes electronic health records easily shareable between multiple software applications. This improves care for patients in a number of ways. For example, it makes it easier for data sharing between different NHS organisations so that awareness of patient allergies and medications is raised.

Pricing

Price
£5,000 to £200,000 an instance a year
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@staircase13.com. Tell them what format you need. It will help if you say what assistive technology you use.