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Magia CX UK Ltd

Oracle Intelligent Advisor Cloud Support Services

Set-up, delivery, implementation, and ongoing support: Oracle CX (Service Cloud)(RightNow); Oracle Intelligent Advisor (OIA) (Oracle Policy Automation (OPA)); Oracle Digital Assistant (ODA); Customer CRM 360, Customer Self Service, Public Sector Citizen and Employees self-service; Social Enterprise Technology, HR & IT Helpdesk.
Integration: Oracle CX; Oracle OCI; Oracle HCM; AWS; Microsoft.

Features

  • Provide technical services to integrate Intelligent Advisor with any application
  • Transparent system logic, controlled by natural language rule documents
  • Design and support of Cloud-based and technology agnostic solutions
  • Centralisation of business rules for consistent decision making organisation-wide
  • Manual or automated translations to Welsh or any written language
  • Web-form replacement, personalised online forms and intelligent interactive services
  • Implementation of fast batch processing of business/eligibility rules and calculations
  • Support for organisations to implement business logic without programming experience
  • Production support services, tailored to meet client requirements and SLAs
  • Experts in training and capability development for Oracle Intelligent Advisor

Benefits

  • Removes critical policy rules from hard code
  • Business users build components using Low Code /familiar MS Word/Excel
  • Removes reliance on technical staff
  • Cloud based/ transparent system logic easier maintenance than traditional code
  • Full training for clients to develop independent Intelligent Advisor capability
  • World class expertise in integrating Intelligent Advisor
  • Respond to frequent policy changes quickly and cost effectively
  • Fast creation of dynamic smart forms within hours / days
  • Deploy across multiple platforms: web, interfaces, mobile, chatbots, internal
  • Seamless integration of forms within existing customer environment

Pricing

£250 to £1,485 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@magiaconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 3 3 2 4 3 9 4 6 0 1 5 2 0 4

Contact

Magia CX UK Ltd Business Development Team
Telephone: +442070393539
Email: info@magiaconsulting.com

Planning

Planning service
Yes
How the planning service works
Provide expertise in analysing requirements and provide recommendations for moving to Cloud based Business Rules Management and Customer Relationship Management. Proven implementation capability will enable client staff to fully appreciate and participate avoiding common pitfalls. Expert help in transitioning fully to the Cloud, from business analysis, user experience, and design, through to architecture, development, testing, production support and training.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Oracle Intelligent Advisor
  • Oracle B2C Service
  • Microsoft Azure
  • Amazon Web Services
  • Oracle Cloud (PAAS, SAAS, Database As A Service etc)
  • Oracle E-Business Suite

Training

Training service provided
Yes
How the training service works
We provide training in all aspects of Oracle Intelligent Advisor.
Our services include:
- Intelligent Advisor rule author foundation training (1 or 2 weeks) - this is classroom-based basic training to new starters without any previous experience of the software.
- Intelligent Advisor rule author intermediate and advanced training - modules include advanced entities, inferred entities, BI publisher, and testing.
- Intelligent Advisor Centre of Excellence establishment and support.
- Tailored training services to create specific production-ready deliverables by the end of the course.
- Oracle B2C Service training, particularly in relation to integrating with Intelligent Advisor.
- Training for all versions of Oracle Intelligent Advisor.
- Training for policy model upgrades and cloud transition, including the use of the Intelligent Advisor hub.
We can also create bespoke training courses for Intelligent Advisor (functional and technical) to meet the specific requirements of our clients.
Training is tied to specific services
Yes
Services the training service works with
  • Oracle Intelligent Advisor
  • Oracle B2C Service

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can take your current environment and help move this either to a fully managed third party cloud environment such as Azure, AWS or Oracle Cloud. We are experienced in moving legacy applications into private on premises cloud solutions.

We have the benefit of having done this for several Government projects and the proven track record of successful cloud migrations & implementations.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Oracle Intelligent Advisor (also known as Oracle Policy Automation)
  • Oracle B2C Service (also known as Oracle Service Cloud/RightNow)
  • Oracle CX - Fusion Service
  • Oracle CX - Fusion Sales, Subscription Management, and CPQ
  • Oracle CX - Fusion Marketing, Eloqua, Responsys, and CrowdTwist
  • Oracle Digital Assistant
  • Oracle Commerce Cloud
  • Oracle Cloud (PAAS, SAAS, Database As A Service etc)
  • Microsoft Azure
  • Amazon Web Services

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We carry out best practice and architectural reviews as a standard part of our services, and provide support for clients to set up their own personalised best practices through to their own Centre of Excellence.

We apply industry standard techniques for quality assurance and use technologies such as Loadrunner to fully performance test the built cloud environment.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide services related to Oracle Intelligent Advisor and Oracle B2C Service, which are SAAS. We support Microsoft, AWS and Oracle platforms.

Service scope

Service constraints
We endeavour to travel to client's sites based in any location in the country, but there may be some constraints based on location, particularly in relation to out of hours support.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
SLAs to be negotiated but we are flexible and endeavour to meet customer needs with regards to this
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We will implement the system of the customer's choice should this requirement arise.
Web chat accessibility testing
We will implement the system of the customer's choice should this requirement arise and commission necessary testing.
Support levels
We provide production support for clients systems, which is negotiable on a case by case basis, based on the systems in place.

We also provide general Oracle Intelligent Advisor support, for which bespoke packages can be created based on client needs, ranging from 24/7 support to capped times and availability.

We are able to provide both technical Account Managers and Cloud Support Engineers, as well as full Project Management services.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Oracle

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

We are a small business supporting our CEO, Diversity Officer, and employees as volunteers for the not-for-profit organisation UK Oracle User Group, which is a community organisation for supporting and empowering individuals in the Oracle Ecosystem. The UK Oracle User Group runs initiatives including mentoring, coaching, and support for the next generation of Oracle professionals. Our CEO, Leona, is the volunteer CEO of UK Oracle User Group and Founder of SHINE, a mentoring programme in the Oracle community, with the first cohort supporting 50 women in tech. Our Diversity Officer, Nicole, is the SHINE mentoring programme coordinator and plays a significant role in the programme. We also support a number of other DEI initiatives, such as Tech She Can, LMF Network, Women in Tech: Global Movement and Tech Talent Charter, by being signatories, completing our required actions or volunteering mentoring time. We have also signed up for Disability Confident, an initiative run by DWP, with a status of Committed. We are members of Neurodiversity in Business, and our CEO volunteers as a mentor at the University of Westminister. Our organisation fully supports our CEO's participation as a delegate at UN Women's recent gender equality conference, the Commission on the Status of Women (CSW68). CSW is the principal global intergovernmental body exclusively dedicated to shaping global standards on gender equality and the empowerment of women.

Pricing

Price
£250 to £1,485 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@magiaconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.