e18 Consulting Ltd

Professional Services & Support for Intelligent Automation / RPA Software specialising in the NHS

e18 Innovation provides market-leading Intelligent Automation solutions and associated services in the UK. e18 is unique in that we specialise for the healthcare sector, employing NHS experienced staff who focus on deploying RPA solutions to enhance patient experiences and outcomes - including through cancer pathways.

Features

• Automation Strategy
• NHS specialist automation team support
• Infrastructure review and design
• Process review
• Pipeline Creation
• Implementation Support
• Deployment Services
• Design Build and Test Services
• Benefits Realisation
• Robotic Operating Model review and support

Benefits

• Enhances operational efficiency
• Enhances decision-making speed.
• Reduces administrative costs
• Minimizes human error
• Accelerates processing times
• Improves patient experiences and outcomes
• Supports data compliance
• Frees staff resources
• Makes patient pathways more efficient for the NHS

£850 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Louise.wall@e18-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

733272981090812

Contact

Louise Wall
07979597396
Louise.wall@e18-consulting.com

Planning

• Planning service: Yes
• How the planning service works: In our approach to implementing cloud hosting or software services, we prioritise a comprehensive, strategic planning process that aligns closely with the specific needs and goals of the public sector. Initially, we engage with stakeholders to thoroughly understand their objectives, challenges, and the desired outcomes of the automation. This ensures that the solution we design is perfectly tailored to meet the unique requirements of each public sector entity.; ; Our planning phase includes a detailed assessment of the existing IT infrastructure to determine readiness for cloud integration and identify any potential gaps. We also conduct a risk analysis to ensure data security and compliance with relevant regulations.; ; We then develop a phased implementation roadmap that outlines key milestones, resource allocation, and timelines. This roadmap is designed to minimise disruption to ongoing operations, allowing for a seamless transition to the cloud environment.; ; Training and support are integral components of our implementation plan. We provide comprehensive training to ensure that all users are proficient in using the new systems. We offer ongoing support to address any challenges.; ; Through this meticulous planning and tailored approach, we help public sector buyers effectively navigate their transition to cloud services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Automation
  • AI

Training

• Training service provided: Yes
• How the training service works: Our training programs are designed to empower public sector staff with the knowledge and skills necessary to effectively use and manage their new systems. We tailor our training to meet the specific needs of each organisation, ensuring that all users, from IT professionals to end-users, are proficient in the functionalities relevant to their roles.; ; Training Components:; ; Interactive Workshops: We conduct interactive workshops that cover basic to advanced functionalities. These sessions are hands-on, allowing participants to engage directly with the software.; ; Customised Modules: Depending on the specific requirements and roles of the staff, we develop customised training modules that focus on the most relevant aspects of the cloud services and software.; ; Documentation and Resources: Comprehensive manuals, quick-reference guides, and online resources are provided to support ongoing learning and troubleshooting.; ; Follow-Up Sessions: After the initial training, follow-up sessions are scheduled to address any questions, refine skills, and ensure users are comfortable with the system.; ; Helpdesk Support: We offer continuous support to assist with any operational or technical challenges, ensuring users have expert assistance when needed.; ; This structured training approach ensures that public sector agencies are equipped to maximise the benefits of their cloud solutions, enhancing their operational efficiency and service delivery.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Automation
  • AI

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our approach to quality assurance and performance testing is rigorous and tailored to ensure that our cloud hosting and software services meet the high standards expected by the public sector. ; ; Test Planning: We begin by establishing clear testing objectives aligned with the client’s requirements and regulatory standards. This phase includes defining the scope, methods, and success criteria for the tests.; Automated Testing: We utilise advanced automated testing tools to efficiently assess the functionality, load capacity, and stress limits of systems. This allows for rapid identification and rectification of any issues.; Manual Testing: Critical processes and functions undergo manual testing by our experienced QA team to ensure they meet user expectations and operational demands in real-world scenarios.; Performance Testing: We simulate various operating conditions to evaluate how the systems perform under normal and peak loads. This helps in identifying potential bottlenecks and scalability issues.; Security Audits: We conduct thorough security audits and vulnerability assessments to ensure data integrity and protection.; User Acceptance Testing (UAT): Before final deployment, we involve end-users in testing to validate the functionality/usability of the system in a controlled environment.; Ongoing Monitoring and Feedback: Regular feedback from users helps to continuously improve system performance/user satisfaction.

Security testing

• Security services: Yes
• Security services type: Security strategy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide comprehensive support for cloud hosting and software services, ensuring public sector organsations receive the necessary assistance to operate efficiently and securely. Our support services are designed to handle issues ranging from routine queries to complex operational challenges.; ; Support Services Include:; ; Helpdesk: Our dedicated helpdesk is available to assist with any technical issues or questions, ensuring continuous operation.; ; Maintenance and Updates: We manage all aspects of maintenance and updates, ensuring that the cloud systems are always running the latest, most secure software versions.; ; Security Monitoring: Continuous security monitoring protects against potential threats and vulnerabilities, maintaining the integrity and confidentiality of data.; ; Performance Optimisation: Regular performance assessments help optimise the efficiency of cloud services, enhancing overall system functionality.; ; Disaster Recovery: Comprehensive disaster recovery plans are in place to quickly restore services in the event of a failure, minimising downtime.; ; Training and Consultation: Ongoing training and consultation are provided to help organisations maximise their cloud capabilities.; ; Supported Cloud Hosting and Software Services:; ; These support services ensure that public sector clients can rely on their cloud infrastructure to be robust, secure, and responsive to their evolving needs.

Service scope

• Service constraints: Scheduled Maintenance: To ensure optimal performance, scheduled maintenance windows are necessary, during which services may be temporarily unavailable.; ; System Requirements: Certain services may have specific system or compatibility requirements that need to be met by the client’s existing IT infrastructure.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response times to email support queries vary depending on the support level chosen by the client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is designed with accessibility in mind to ensure that all users, including those with disabilities, can easily access and use the service.
• Web chat accessibility testing: We have conducted extensive testing of our web chat with assistive technology users to ensure its accessibility and usability for individuals with disabilities.
• Support levels: We offer several tiers of support to cater to different needs and budgets within the public sector. Each level is designed to provide an appropriate balance of resources and responsiveness, ensuring that all clients receive the support necessary for their operations. Cost available on request depending on requirements

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Mix of in-house and external resources tailored to clients' needs

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Wellbeing

  Fighting climate change

  In the public sector, automation serves as a cornerstone in the fight against climate change, aligning with the UK government's commitment to sustainability. By leveraging automation technologies from e18, government agencies can implement strategies to minimise environmental impact and maximise resource efficiency. Automation streamlines processes, reducing the consumption of raw materials and energy costs across various operations. By removing paper-based activities and enabling digital workflows, agencies can eliminate unnecessary paper usage, leading to significant reductions in deforestation and carbon emissions associated with paper production and transportation. Furthermore, automation facilitates remote work and virtual collaboration, reducing the need for physical presence and minimising travel-related emissions. By embracing digital communication tools and virtual meeting platforms, public sector organisations can significantly reduce their carbon footprint while maintaining productivity and efficiency. Additionally, automation enables better traceability of assets and components, reducing overconsumption and promoting sustainable resource management practices. By reacting swiftly to market changes, agencies can avoid wastage and optimise production schedules to make better use of resources, thereby reducing overall carbon emissions and environmental footprint.

  Covid-19 recovery

  Intelligent Automation stands as a pivotal tool in aiding the COVID-19 recovery efforts within the public sector, offering multifaceted solutions to address the challenges faced by government agencies. By leveraging advanced technologies such as artificial intelligence, machine learning, and robotic process automation, Intelligent Automation can streamline processes, enhance efficiency, and enable more agile responses to emerging needs. Firstly, Intelligent Automation can play a crucial role in facilitating the efficient distribution of resources needed for the COVID-19 recovery. Automated systems can streamline the procurement and distribution of medical supplies, vaccines, and essential goods, ensuring equitable access and timely delivery to communities in need. By optimising supply chain management processes, Intelligent Automation helps to alleviate bottlenecks and shortages, ensuring a smooth and efficient recovery process. Moreover, Intelligent Automation enables government agencies to enhance their capacity for data-driven decision-making and predictive analytics. By analysing vast amounts of data in real-time, automated systems can identify emerging trends, hotspot areas, and areas of high risk, enabling proactive interventions and targeted resource allocation. This proactive approach helps to mitigate the spread of COVID-19, protect vulnerable populations, and minimise the impact of future outbreaks. Additionally, Intelligent Automation can streamline administrative processes and reduce bureaucratic burdens within the public sector, freeing up resources and manpower to focus on critical recovery efforts. Automated systems can handle routine tasks such as data entry, form processing, and document management, allowing government agencies to operate more efficiently and effectively in the face of increased demand and complexity. Furthermore, Intelligent Automation enables the delivery of digital services and remote assistance, ensuring continuity of operations and access to essential services during times of crisis. By implementing chatbots, virtual assistants, and automated customer service systems, government agencies can provide timely information, support, and assistance to citizens, businesses, and stakeholders, regardless of physical limitations or restrictions.

  Wellbeing

  Intelligent automation holds immense potential to bolster wellbeing within the public sector, fostering a supportive and efficient environment for both employees and citizens alike. By harnessing cutting-edge technologies such as artificial intelligence and robotic process automation, intelligent automation offers a range of benefits that contribute to overall wellbeing. Firstly, intelligent automation streamlines administrative processes, reducing the burden of repetitive tasks on employees. By automating routine activities such as data entry, document processing, and scheduling, employees can focus their time and energy on more meaningful and fulfilling tasks that contribute to their sense of job satisfaction and fulfilment. This not only enhances productivity but also reduces stress and burnout, ultimately improving employee wellbeing. Moreover, intelligent automation enhances the delivery of public services, ensuring timely and efficient support for citizens. Automated systems can handle inquiries, applications, and requests with speed and accuracy, providing citizens with the assistance they need in a seamless and hassle-free manner. This improved access to services enhances citizen satisfaction and confidence in the government, promoting a sense of wellbeing and trust in public institutions. By analysing data and predicting trends, automated systems can anticipate citizen needs and provide proactive interventions, such as targeted health and social care services or personalised recommendations for support programmes. This personalised approach not only improves outcomes but also enhances the overall experience of citizens, promoting their wellbeing and satisfaction. Additionally, intelligent automation supports collaboration and communication within the public sector, fostering a culture of transparency, accountability, and teamwork. By facilitating seamless information sharing and collaboration across departments and agencies, automated systems promote a sense of cohesion and unity among employees, strengthening relationships and promoting a positive work environment. This collaborative approach enhances employee wellbeing by fostering a sense of belonging and purpose within the organisation.

Pricing

• Price: £850 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Louise.wall@e18-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.