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VideoCentric Ltd

Zoom Rooms

Zoom Rooms licences permit meeting room videoconferencing systems to connect to the Zoom Cloud Service, connecting PCs, Tablets, Macs & Phones with across board rooms, conference rooms, and huddle spaces across the world. Provided by Zoom-certified reseller, VideoCentric.

Features

  • Native Zoom calling experience for Room systems
  • Connect personal systems with shared meeting room ones
  • Zoom Room Biz, Pro & Enterprise compatible
  • HD video & content sharing
  • One licence per room system
  • Secure call & media encryption
  • Connectivity with Zoom Desktop
  • One Touch Dial - single "click to join" meeting

Benefits

  • Operated & supported on your behalf
  • Familiar outlook scheduling workflow
  • Operated within secure & resilient Zoom Cloud
  • Protect existing video investments
  • Enables smooth migration to cloud without service disruption
  • Get everyone into the same meeting, whatever device they use

Pricing

£396 to £399 a licence

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.shimell@videocentric.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 3 3 4 0 6 3 0 2 9 6 1 2 0 4

Contact

VideoCentric Ltd David Shimell
Telephone: 01182142300
Email: david.shimell@videocentric.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Concurrency limitations within port plans
System requirements
  • Zoom Biz account
  • Zoom Pro account
  • Zoom Ent account
  • Zoom CRC licence
  • Zoom One account
  • Zoom Telephony
  • Zoom Contact Centre

User support

Email or online ticketing support
Email or online ticketing
Support response times
1hour Monday - Friday 9am -5pm
4 hours outside these times
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Bronze, Gold and Platinum
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Remote training.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We inform the service provider.
End-of-contract process
Zoom Room licences are removed and non accessible at the end of the contract.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Domain customisation, GUI customisation.

Scaling

Independence of resources
If a port based plan is subscribed to then total concurrent capacity needs to be adhered to.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Zoom, Poly, HP, Logitech, DTEN, Neat, Yealink, Aver, Microsoft, Pexip

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
Refer to Google polices
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
They are unable to
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
This service is on Zoom Cloud and enabled by Zoom Inc.
Data protection within supplier network
Other
Other protection within supplier network
It doesn't touch our network

Availability and resilience

Guaranteed availability
24x7 for the Zoom Cloud Services. Our support SLA is Mon-Fri 9-5
Approach to resilience
Refer to Zoom Inc. policies
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
Zoom Rooms licence is applied to Zoom Biz (minimum) Account.
Access restrictions in management interfaces and support channels
Password control
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Zoom Accredition body
ISO/IEC 27001 accreditation date
Not defined
What the ISO/IEC 27001 doesn’t cover
VideoCentric
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Cyber Essentials

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Inhouse database
Vulnerability management type
Undisclosed
Vulnerability management approach
A variety of alerts
Protective monitoring type
Undisclosed
Protective monitoring approach
Inhouse management of support system
Incident management type
Undisclosed
Incident management approach
Red alert when ticket is raised. Open issues visible to support team and account manager thereafter until closure.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

by promoting video conferencing over face to face meetings to reduce travel.

Covid-19 recovery

by promoting video conferencing over face to face meetings to reduce the spread of germs.

Tackling economic inequality

Video conferencing is not bound by geography, economics or financial restraints.

Equal opportunity

Video conferencing is not bound by sex, race or religious beliefs

Wellbeing

Their work life balance is improved by video conferencing, hybrid working environments help to reduce stress.

Pricing

Price
£396 to £399 a licence
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Everything will be available but for a limited time period which is normally 30days

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.shimell@videocentric.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.