Intelogy Limited

Microsoft 365 On-demand Expertise Managed IT Support Service (Retainer Agreement)

Our on-demand Expertise Services as a Retainer provides escalation, change management, training or workshops, consultancy for those businesses where timings are less of a concern. Non-SLA backed incident support is also included. Use our team as an extension of yours, for flexible additional Microsoft 365 resourcing needs.

Features

• Support and enhancement services
• Strategic advice from our consultants
• Small scale development and enhancement of your systems
• Carefully managed digital transformation by Microsoft 365 experts
• Escalation support
• Monthly usage reports and analysis for a more cost-effective strategy
• Expert Microsoft 365 Support consultants on call when you need
• Full wrap-around care for Microsoft 365

Benefits

• Progress Microsoft 365 journey in incremental steps
• Maximise value from your Microsoft 365 investment
• Prepaid technical services from Microsoft 365 experts
• Opportunity to proof of concept wider transformation
• Flexible annual allowance
• Reduce business costs associated with strategy
• Microsoft 365 support will streamline and fine tune your services
• Microsoft 365 support from Microsoft 365 specialists and certified developers
• Design ideas and architecture auditing with support from our experts
• Microsoft 365 support will save time and maximise efficiency

£8,820 to £16,440 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tomlins@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

733504491214056

Contact

Andrew Tomlins
02037473506
andrew.tomlins@intelogy.co.uk

Planning

• Planning service: Yes
• How the planning service works: Digital Transformation is about more than just technology – it’s about enabling your staff and leveraging the value from your information assets. Intelogy work closely with you to identify the steps that are needed to bring about lasting change. These include: establishing the digital strategy; agreeing a short, medium and long-term roadmap; identifying blockers, opportunities and solutions, planning for change, user adoption, training and communication; implementing governance to guide the success of your new environment; establishing a culture of continual improvement.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Microsoft Office 365

Training

• Training service provided: Yes
• How the training service works: Intelogy provide training in the form of workshops to end-users and champion users of Microsoft 365. More typically however we provide "Train the Trainer" training.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft Office 365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will help you assess the current systems being used (if any) and advise on the most cost effective and pragmatic route to the Cloud. Intelogy has a range of migration services from devising migration plans to migration engineering. We also have proprietary software for establishing the rate of migration and issue highlighting.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Microsoft Office 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance is at the heart of all our services. Activities to ensure quality include: ; ; • Clearly defining and agreeing project acceptance criteria up-front before embarking on any project ; • Assigning a dedicated quality manager role to supervise and take responsibility for the overall quality of the project ; • Putting in place a quality escalation plan running right through the project team to enable reporting and management of any risk to the project quality ; • Defining specific responsibilities for every member of the project team and specifying personal responsibilities to maintain high standards ; • Maintaining conformance to coding standards ; • Use of peer reviews at every project stage to ensure high levels of quality ; • The iterative review of project deliverables against the defined success criteria, the statement of requirements and specifications. ; • Planning and execution of tests for each project deliverable, measured using suitable quality metrics. Unit, Functional, Integration, UAT, Regression, Performance, and Security testing (OWASP, CWE SANS) ; • Continuing quality reporting via the quality manager throughout the project. ; • Final quality reviews of the project to ensure acceptance criteria are met.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Intelogy run a UK based Service Desk from our specialist Managed Services practice. Manned by permanent team and complemented by our architects and consultants ensures continuity of service for your end users at a 1st, 2nd and 3rd line level. Our experts in all things Microsoft 365 offer professional, friendly and straightforward IT support to businesses. We are able to support and monitor all aspects of a Microsoft 365 environment and provide prompt and efficient fixes to issues. We provide a complete audit trail through our industry-leading IT Helpdesk software, and are committed to a “no jargon” approach to ensure our support is as straightforward and accessible as possible.

Service scope

• Service constraints: Support is only available remotely by default, but can be arranged for an additional charge.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Yes, we have a UK based Office hours only Service Desk, operating Monday-Friday 9am until 5pm. Response times vary based on assigned priority - maximum 10hrs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We can provide remote 1st, 2nd, and/or 3rd level support for Office 365 users post-deployment. All services are managed by our Service Delivery Manager, supported by a full time team of cloud support engineers. This is complemented by Practice Specialists from the Technical Delivery team. The UK based IT helpdesk provides support to customers 9:00-17:00, Monday to Friday via phone, email, and our website. The majority of queries and issues we receive can be resolved remotely by our Service Desk, ensuring a fast, efficient response.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Intelogy is committed to achieving Net Zero emissions by 2030, 20 years ahead of the government target. We are enrolled in the SME Climate Hub’s Climate Commitment. The following environmental management measures and projects have been completed or implemented since the 2021 baseline. • Decommissioned our entire physical server infrastructure, migrating all resources to the cloud, on to more efficient hosting platforms with significantly reduced carbon impact. • Introduction of an Environment Policy that outlines our objectives to minimising the negative effects of our business on the environment. This includes: - Maximise use of public transport for travelling to work and for conducting our activities outside the office -Minimise use of natural resources and energy -Purchase recycled materials where it is appropriate to do so - Not trade with suppliers behaving in an environmentally irresponsible fashion • Encouraged the efficient use of company office space to minimise power usage and heating cost, by consolidating staff in the same offices • Introduced hybrid working for all staff to reduce business travel and the consequent carbon impact. • Introduced hybrid approach to all meetings within the company and with clients. • Introduction of a Bike to Work scheme.

  Equal opportunity

  Intelogy is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. The organisation - in providing goods and/or services - is also committed against unlawful discrimination of customers or the public. Our aims are to: Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. Support the Equality Act 2010 protected characteristics, Oppose and avoid all forms of unlawful discrimination.

Pricing

• Price: £8,820 to £16,440 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tomlins@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.