BeingOnline

Umbraco website development

Website development for Umbraco CMS, including adoption and upgrading of existing solutions. Utilising Umbraco, we tailor solutions to our client’s needs - optimising how content is structured and edited, including external integrations, focusing on usability, optimisation, resilience and best practise.

Features

• Umbraco is easy to use
• Umbraco is quick to deploy
• Umbraco has powerful search functions
• Umbraco has multilingual capabilities
• Umbraco has version control
• Umbraco has a defined upgrade cadence

Benefits

• Umbraco CMS certified partner agency since 2019
• Umbraco CMS gold partner agency since 2022
• UK based Umbraco CMS developers and agency
• Bespoke Umbraco hosting solutions in Azure
• Self hosting
• Development / Staging and Live environment configuration
• Fully customisable content management solutions
• Work within client’s security standards

£70 to £95 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.mcwhinney@beingonline.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

734129448768927

Contact

James McWhinney
07788404241
james.mcwhinney@beingonline.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: For any onboarding of existing Umbraco CMS websites not built by our team, a review of source code will be undertaken to confirm we can support and extend.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Being Communications Ltd is committed to responding to all support requests as quickly as is reasonably possible and supports the following target response times once a request has been recorded by the Client. UK business hours 9.00 a.m. to 5.00 p.m.; ; Critical - All critical issues must be raised via telephone and will be formally initiated once contact has been made by the client.; ; Medium - Within 2 hours during BeingOnline Business hours or next business day; ; Low - Within 4 hours during BeingOnline Business hours or next business day; ; Outside business hour support packages are available.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via Microsoft Teams
• Web chat accessibility testing: None
• Onsite support: No
• Support levels: Support is available 24/7 or within UK Business hours, depending on the support package purchased. Usually, clients have dedicated support time per month as part of their SLA with us.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Umbraco CMS has excellent training documentation. New users are introduced to Umbraco on screen share training sessions over teams. These sessions are devised based on the user's permissions level . The user training is a combination of a walk through of the documentation with user scenarios demonstrated on the staging version of the website.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Notices can be communicated through our support channels, with timeframes for End-of-contract determined by customer contracts.
• End-of-contract process: On End-of-contract, Application code, support files and documentation will be packaged, removing personally identifiable information, and sent securely to the customer. Once receipt of packaged files has been accepted, all files and data will be removed from our systems.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our Umbraco CMS websites are built to work for mobile, tablet and desktop devices. Umbraco CMS has the ability to view pages in different screen ratios for different devices so the CMS user can see how their content will look like on different devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Umbraco CMS service administration screens are browser based and can be customised to the client’s needs.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: No
• Customisation available: No

Scaling

• Independence of resources: We use Azure hosting to provide scaling, load distribution and redundancy.

Analytics

• Service usage metrics: Yes
• Metrics types: Custom Google Analytics dashboards, ; Semrush reports, ; DYNO Mapper audits, ; Custom reports, Security Audits
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Depending on what data is required, backups of databases can be provided or XML files of content structures can be generated. Additionally, custom data exports can be developed based on the customers requirements
• Data export formats:
  • CSV
  • ODF
  • Other
• Data import formats:
  • CSV
  • ODF
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.95% uptime for sites hosted in Azure
• Approach to resilience: Available on request
• Outage reporting: Email alerts sent to support team and customer if requested

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Most admin systems are restricted to Azure Entra ID based logged in users, with mult- factor authentication enabled. Umbraco login details are also required to access CMS admin functionality. If Azure Entra authentication is not used, IP access restrictions are used in combination with Username and Password authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have developed a set of policies and standard operating procedures covering various aspects of Information security. We also work within our customers security requirements, whether ISO 27001 or PCI DSS v4.0
• Information security policies and processes: • Data access Policy • Hosting procedures & checks • Business Continuity • Solution Monitoring and Support • Risk Assessment • Project / Customer Risk Registers • Project Delivery process

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our change management process is customer specific.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We subscribe to security announcements for the Umbraco platform and are alerted to code package updates through our coding platform, which highlights packages that can be updated, are depreciated or have known vulnerabilities. All critical security vulnerabilities are assessed immediately and updates deployed if applicable.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use uptime monitoring, firewalls with intrusion protection services as well as alerts for excessive CPU & Memory. Any issues are investigated to ensure our systems are available and secure.
• Incident management type: Supplier-defined controls
• Incident management approach: We use a standard approach throughout the three stages of Issue Resolution - • Issue Alerting • Issue Identification • Issue Resolution. Communication will be maintained with the customer throughout. ; For Critical Issues a formal Incident Report will be communicated, usually post incident.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Equal opportunity is a legal requirement through Fair Employment regulations within Northern Ireland. We are audited by the government each year.

Pricing

• Price: £70 to £95 a unit an hour
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.mcwhinney@beingonline.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.