MADE OPEN COMMUNICATIONS LTD

Made Open Community Platform

Build healthier, happier communities with a single digital hub to access support, discover opportunities and share resources. Our award-winning community platform and service design expertise helps you build resilience, reduce frontline demand, and mobilise partnerships to measure and evidence community social value.

Features

• Configurable modules: directories, volunteering, events, and asset mapping.
• AI-powered hybrid search to find community support and resources
• Neighbourhood-led approach to find support at a hyper-local level.
• Reciprocal timebanking and skill-sharing modules to facilitate community contribution
• Interactive map view to discover local resources and activities.
• Collaborative spaces: member-led challenges, discussions, polls and team networking.
• Private and public group spaces for focused network collaboration.
• Integrated safeguarding tools, automated moderation and member verification processes.
• Real-time reporting dashboard to measure engagement and social value.
• Professional service design and strategic setup to ensure success.

Benefits

• Strengthen community resilience by connecting residents to hyper-local support.
• Relieve pressure on statutory services through enhanced community self-care.
• Enable preventative intervention by connecting users to local resources.
• Measure and evidence social value with real-time impact reporting.
• Reduce social isolation by facilitating meaningful local and peer connections.
• Unlock hidden community skills and assets through reciprocal timebanking.
• Increase citizen engagement through collaborative challenges and democratic polling tools.
• Ensure community safety with robust administrative moderation and safeguarding tools.
• Accelerate platform success using our expert community design and support.
• Improve service accessibility with a mobile-responsive, inclusive digital community hub.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert@madeopen.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

734195386540011

Contact

Robert Woolf
07813604209
robert@madeopen.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Support levels, feature access, and member caps (Innovator: 3k; Enterprise: 12k; Enterprise+: 18k) are tiered by plan. Regular security patches applied within 14 days of release, major feature updates are released as part of a 6-week release cycle. Service Level Agreements (SLAs) are in place for all platforms.; ; Bespoke developments are subject to technical review, additional costs, and final product roadmap approval. Support outside allocated plan hours is chargeable. Multi-tenancy ensures platform stability, meaning direct database access is restricted to maintain high-grade security and safeguarding standards.
• System requirements:
  • Modern web browser: latest Chrome, Edge, Safari, or Firefox versions
  • Active email account for admin registration and platform notifications.
  • No local software installation or specialist hardware is required.

User support

• Email or online ticketing support: Yes
• Support response times: Support requests and enquiries are managed via our online ticketing system. We aim to acknowledge all enquiries within four working hours and provide a full response within one working day. Our team typically responds within two hours during core office hours (9:00 am – 5:00 pm GMT, Monday to Friday, excluding UK bank holidays).; ; Higher-tier plans include named account managers for direct email support. Response times for critical technical issues are governed by our platform SLA, ensuring prioritized resolution based on severity.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Our support structure ensures consistent service delivery as defined in our Supplier Terms. Issues and queries are reported via our service portal, email or phone. Named account managers are also available to provide guidance and initial triage for higher-tier plans. For complex requirements, technical leads and engineers provide specialised expertise on a case-by-case basis.; ; Support Categories and Costs; ; Maintenance: Technical bug and platform defect support is included in the service fee and is not restricted by plan tier.; ; Enhancements: Requests for new features or platform modifications are subject to plan tier or additional development costs.; ; Additional Time: Support requested beyond plan-specific allocations is chargeable.; ; Priority Response Targets; ; Critical (Priority 1): Business-critical problems; 4-hour maximum response.; ; High (Priority 2): Severe functional problems; 1-day maximum response.; ; Medium (Priority 3): Moderate functional problems; 3-day maximum response.; ; Low (Priority 4): Minor functional or formatting issues; 7-day maximum response.; ; Requests submitted outside of 09:00–17:00 GMT are deemed received at 09:00 GMT the next business day.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: To help users start using our service, we act as an expert partner, using a service-design-led methodology to ensure the platform aligns with your unique community goals. Our structured onboarding process is divided into several key phases:; ; Discovery and goal setting: We begin with workshops, surveys, and meetings to understand your specific challenges. We then define clear objectives and success measures, creating a "Source of Truth" document to guide the first 12 months of growth.; ; Configuration: We tailor the platform’s branding and activate relevant modules, planning a phased roll-out for a smooth launch.; ; Onboarding and training: We provide comprehensive training for your core team and partners via live video sessions. Users also receive full access to our support channels, peer networks, and extensive guides.; ; Launch and engagement: To drive adoption from day one, we offer expert marketing advice, proven templates, and strategic engagement plans. We also assist in mobilising local partners to build a sustainable ecosystem.; ; Post-launch, you benefit from dedicated account management, regular check-ins, and annual strategic reviews to ensure continued success.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can access comprehensive self-serve data exports at any time during the contract period via the management interface.; ; Upon termination of the contract, and subject to the payment of all outstanding Fees, the Supplier will provide the Customer with a full electronic copy of all Customer Data and Content. All data exports are provided in a structured CSV format.; ; In accordance with our standard terms, we provide reasonable assistance to the Customer in transferring the hosting and content to a new provider at no additional cost. Any bespoke requirements extending beyond this standard assistance can be supported and will be scoped and charged in line with our pricing document.; ; Once the data has been successfully extracted and returned, the Supplier will delete all remaining copies of Customer Personal Data unless required by law to store it
• End-of-contract process: At the end of the contract, the client can renew or terminate the service. If terminating, Made Open follows a structured exit process. We promptly return all Customer Data and provide a full electronic copy of platform content in a structured CSV format. We provide reasonable assistance in transferring the hosting and content to a new provider at no additional cost. Ownership of any domains or digital assets managed on your behalf will be transferred to you. Once data is returned, we delete all remaining copies of personal data unless legally required to store it.; ; The following are included in the contract price: standard data extraction in CSV format, the supplier's time spent managing domain transfers, and reasonable administrative assistance for the transition.; ; Additional costs apply for third-party fees associated with domain name transfers, which are passed through at cost. Additional fees also apply for bespoke requirements such as custom data mapping, API engineering for direct system-to-system migration, or short-term service extensions to cover handover periods. These extra services are charged based on the daily rates published in our G-Cloud 15 pricing document.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our platform is fully responsive, ensuring that the user interface automatically adapts to the screen size and orientation of any device.; ; There are no functional differences between the desktop and mobile versions; all features, including interactive mapping, timebanking, and moderation, remain fully accessible via a browser on smartphones, tablets or desktops.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Our platform has two distinct views. The public website and standard member 'view' where residents and members interact with directories, maps and community dashboards. There is also a Management interface (CMS), a secure, permission-based area for authorised staff to manage content, members, moderation and data in real-time. Both are accessed through a standard web browser with no local software installation required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our platform’s interface has been shaped by direct user testing with assistive technology. In collaboration with WECIL (a leading charity supporting people with disabilities), our lead designer conducted intensive sessions with user groups to review the platform’s real-world accessibility.; ; Following the Government Digital Service (GDS) approach, we utilised defined accessibility personas and testing tools to evaluate how the platform performs with screen readers, keyboard-only navigation, and screen magnifiers. This user-led testing provided vital insights into navigation and layout, which remain core to our front-end development standards today.; ; To ensure these standards are maintained, we supplement this user research with ongoing automated and manual testing. This includes using tools like Lighthouse, WAVE, and AXE to audit our responsive code against WCAG 2.2 AA guidelines, ensuring the platform remains inclusive for all community members on an ongoing basis.
• API: Yes
• What users can and can't do using the API: We have developed several APIs to support specific client needs. Whilst these can be configured for other clients, we do not currently offer a "self-service" API. Instead, we work directly with buyers to support their integration requirements, subject to a review of technical standards, security and costs.; ; What we can do:; ; Connect to third-party tools: We build connections to send data from your platform to other systems. For example, we currently send local activity data to a healthcare app (Joy).; ; National Standards: We use the UK Open Referral standard.; ; Custom Integration: We can set up data feeds for specific needs, such as syncing community interactions or app notifications.; ; Limitations:; ; Managed Setup: Our technical team must configure any connections for you to ensure security.; ; Costs: Custom work is subject to configuration fees based on complexity.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our platform is a modular solution designed to be tailored to each client's specific needs through different levels of configuration.; ; 1. Managed configuration (Collaborative setup): ; Our expert team works in collaboration with you to tailor the platform's configuration. This includes:; ; Identity & design: Setting logos, color schemes, fonts, and homepage templates to match your branding.; ; Feature activation: Selecting and configuring core modules such as Timebanking, Volunteering, Directories, and Events.; ; Structural controls: Setting up admin roles and restrictions based on geographic areas or specific themes.; ; Advanced logic: Configuring member verification processes and association rules.; ; 2. Administrator customisation (Self-Service): Once live, your authorised administrators have the autonomy to manage the platform in real-time. Admins can customise:; ; Navigation: Managing menus and dashboard links.; ; Content: Updating page text, images, and resources.; ; Communications: Editing email notification templates and member messaging.; ; Operations: Adjusting registration flows and safeguarding settings.; ; 3. End-User customisation: Individual members can personalise their own experience to suit their preferences. Users can manage:; ; Profile & Privacy: Controlling contact visibility and personal data.; ; Preferences: Setting notification frequency, language, and timezones.

Scaling

• Independence of resources: Made Open is a multi-tenant SaaS solution hosted on dedicated cloud infrastructure. To ensure service stability, we utilize 24/7 proactive monitoring of resource utilization, allowing for responsive capacity scaling to meet demand. We protect shared resources by offloading intensive tasks, such as search indexing and digest filtering checks, to specialized third-party services. We use Cloudflare for DNS, SSL/TLS proxying with a secure connection, and benefit from its global network's always-on, automated DDoS mitigation and baseline WAF protection against widespread vulnerabilities. Our architecture is supported by resilient networks to maintain service continuity for all tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: Our platform features a reporting dashboard providing real-time data and community insights. We provide metrics covering user demographics, registrations, and user-generated content. Specific impact metrics include hours volunteered, earned time credits, and reciprocal timebanking exchanges. We track engagement via user interactions, badge achievements, project team activity, and member search data. Behavioural analytics are integrated through Google Analytics. Safeguarding metrics include reports on flagged activities or users. These insights are available via the management interface (CMS). Higher-tier plans also gain access to monthly KPI reports and external dashboards for in-depth analysis to evidence social value.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: While the platform does not currently encrypt data at rest, we provide comprehensive compensating controls via our UK-based data centre. The facility is ISO 27001, ISO 9001, and ISO 50001 accredited, ensuring rigorous information security, quality management, and energy efficiency. Physical protection includes 24/7 manned security, laser perimeter tripwires, and volumetric mantrap portals, while data integrity is maintained through 2N power redundancy and gaseous fire suppression.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can perform comprehensive self-serve data exports at any time via the management interface (CMS). All exports are provided in a structured CSV format. For requirements beyond standard self-service tools, bespoke exports can be requested through a dedicated account manager. While standard bespoke requests are typically provided at no additional cost depending on your plan, more complex exports (those requiring the combination of unique datasets) may incur a charge based on the technical effort and our published pricing document.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our target service availability is 99.9% during core UK business hours, excluding scheduled maintenance. Maintenance is performed outside of core hours (9 am - 5 pm weekdays) with at least 48 hours’ notice. Target recovery times are 4 hours for critical issues and up to 5 days for minor issues, depending on severity. We do not offer financial service credits for downtime; instead, we prioritise rapid restoration of service and transparent communication to ensure minimal impact on our community partners and their users.
• Approach to resilience: Made Open ensures service resilience through a combination of robust infrastructure and proactive management. Our UK-based data centre is ISO 27001 accredited, featuring 2N power redundancy with uninterruptible power supplies and on-site diesel generators. The facility utilises VESDA fire detection and gaseous suppression systems. To maintain service continuity, we utilise resilient networking and Cloudflare’s global network for DDoS mitigation. We perform daily off-site backups with a 24-hour Recovery Point Objective (RPO). Detailed business continuity and disaster recovery plans, including specific technical architectures and testing schedules, are available to qualified buyers upon request.
• Outage reporting: Made Open prioritises direct communication for service disruptions. We do not provide a public dashboard or API for outage reporting. Instead, we issue proactive email alerts to designated platform administrators for both unplanned outages and scheduled maintenance. For unplanned incidents, emails include the issue nature, impact, and estimated restoration time. For scheduled maintenance, we provide at least 48 hours’ notice via email to allow administrators to inform their users. Once resolved, follow-up emails confirm restoration. Detailed post-incident reviews are available upon request for significant disruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Made Open restricts management access using a strict Role-Based Access Control (RBAC) model, ensuring the principle of least privilege. Client administrators access the platform via a secure CMS, while internal technical management is restricted to the Scout interface and infrastructure-level SSH, available only to authorized engineers. App-based MFA is supported, with mandatory enforcement planned for all privileged accounts. Support channels are restricted to verified client administrators, with all management activity logged to maintain a clear audit trail. This ensures only authenticated, authorized users can modify system configurations.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Made Open holds Cyber Essentials certification. Our infrastructure partner is ISO 27001 certified, ensuring high-level physical and network security governance. We align internal development with the Software Security Code of Practice and OWASP standards, actively working towards full documented compliance with the Code of Practice.
• Information security policies and processes: Made Open maintains a comprehensive suite of security policies, including Vulnerability Management, Incident Management, and Device Disposal. Our CEO holds ultimate accountability for security governance, supported by our Head of Operations, while our Lead Developer manages technical implementation.; ; We ensure policy compliance through a rigorous, scheduled maintenance cycle. This includes regular reviews of server operating systems and security package updates. High and critical vulnerabilities are prioritized and patched within 14 days of discovery. We conduct frequent audits of application dependencies using industry-standard tools to mitigate supply-chain risks.; ; Internal compliance is verified through a structured review process, including peer code reviews and quarterly audits of our security plans. We maintain audit trails for authorised software, hardware disposal, and user access. Additionally, we verify the ISO 27001 status of our infrastructure partners annually.; ; All staff undergo mandatory annual security and data protection training to mitigate human-risk factors. Our Incident Management policy includes a commitment to notify affected clients of any high-risk security incidents within 24 hours. These measures ensure a culture of security awareness and transparency across our entire team.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Made Open tracks service components through a comprehensive third-party supplier register and bi-weekly dependency audits. All changes are logged in Jira to maintain a full audit trail. We assess security impact via peer code reviews and risk-based evaluations of third-party updates. High-risk patches are prioritised for remediation within 14 days. Changes are verified in a staging environment that mirrors production before live deployment. This structured lifecycle ensures that all modifications are tested for functional integrity and security impact prior to implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Made Open identifies threats by monitoring the PHP and Laravel ecosystems and subscribing to real-time alerts from OpenCVE. We assess technical severity using CVSS v3 scores alongside potential impact on confidentiality and service availability. We conduct bi-weekly manual audits of application dependencies using industry-standard package managers. High and critical vulnerabilities are prioritised and patched within 14 days of discovery. Our approach integrates vulnerability management with a formal incident response plan to ensure rapid containment and remediation of any actively exploited threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Made Open identifies compromises using 24/7 server-level monitoring and a web application firewall providing real-time protection against SQLi, XSS, and malware. We collect and analyze server and application access logs to detect anomalies. Upon identifying a threat, we initiate a formal incident response: isolating affected systems, performing expert technical triage, and documenting root causes to prevent recurrence. We investigate critical incidents within approximately 10 minutes of an alert, with a target recovery time for critical issues of 4 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Made Open follows a structured incident process: Detect and Escalate; Assess and Delegate; Communicate; Recover/Restore; and Evaluate/Learn. Users report incidents via our client portal, integrated help/error page forms, central support email, or telephone. Each event is managed by a designated Incident Manager who logs all activities in Jira to maintain a clear audit trail. While internal incident logs are not shared by default, we provide detailed post-incident review reports to clients upon request, ensuring full transparency regarding root causes and corrective actions.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a dedicated demo sandpit site for prospective clients to explore core platform functionality at no cost. For deeper evaluation, we can provide short-term chargeable pilot contracts. These pilots include full technical setup and administrative training, ensuring buyers can thoroughly test the service within their specific local context

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 12%
• Between £500,001 and £1,000,000: 14%
• Between £1,000,001 and £2,500,000: 16%
• Between £2,500,001 and £5,000,000: 18%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ce2fbe7f-9e43-4d50-aab3-9022a59fa41b
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert@madeopen.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.