INFOSYS LIMITED

Infosys Live Enterprise Poly Cloud Platform

Polycloud platform provides enterprises an ability to provision, configure, manage, monitor and orchestrate multiple cloud services across public/private clouds. It helps to reduce time to adopt standard public/private cloud services. It also helps to reduce time to resolve any post production operations with least intervention, low touch approach to operations.

Features

Provision, configure, manage, monitor, orchestrate IaaS, PaaS, CaaS.
Workflow composer enables efficient orchestration of processes.
Container orchestration across private and public cloud environments.
Unified metering and billing for all cloud services.
Telemetry hub with observability and unified logging capabilities.
Deploy applications seamlessly using Helm charts.
AI Ops reduces noise for better operational efficiency.
Unified cloud, catalog, and patch management in one platform.
Autonomous operations with auto-scaling and auto-healing features.
Detect anomalies, analyze trends, and extract intent intelligently.

Benefits

Reduces time to adopt various public cloud/private cloud services
Automates environment creation and management
Pre-defined, pre-certified and ready to deploy cloud blueprints
Increases accuracy of design through infrastructure as code blueprints
Reduces time-to-resolve during operations (Day2 Ops)
Auto-healing and auto-scaling features to address low touch
Minimise vendor/cloud lock-in
Unified cloud management (single pane of glass)
Open stack, standards based
Easier workload migration across clouds

Service documents

Request an accessible format

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Framework

G-Cloud 15

Service ID

Contact

INFOSYS LIMITED Peter Gill
Telephone: +44 7391393866
Email: ukps@infosys.com

About your service

Service categories

PaaS

Integration and Orchestration

Event stream processing

Service scope

Service constraints: Since Polycloud will be hosted within client's environment, we do not foresee any constraints from our side. In the event that the number of alerts grows significantly for event management, we can scale by adding additional servers within the client’s environment to handle the increased load. This ensures performance and reliability without impacting service quality.
System requirements: System requirements vary for each solution

Dependent on the different products selected for the platform.
Cloud deployment model: Hybrid cloud

User support

Email or online ticketing support: Yes, at extra cost
Support response times: We do the analysis of the ticket and based on the complexity of the system, we work on the SLAs along with the client .
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: L1 L2 and L3 Support
At high level, L1, L2 & L3 can be mapped to
L1 Support -> Application operations and monitoring, Categorization and logging of tickets, Fixing known/commonly occurring issues, Escalating issues to next level within SLA timelines in absence of a known resolution.
L2 Support -> Application production support, Problem Management, configuration Management, Escalated Incident Management for tickets escalated from L1 team
L3 Support - > change and release management, SLA management, Escalated Incident Management for tickets escalated from L2 team, Minor Enhancements < 40 hours (typically), Bug fixes . Pricing is factored considering the volume and complexity size of the tickets
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Training and enablement services are provided along with documentation
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Data can be extracted in database, csv files, PDFs , big data, cloud environments, reports and dashboards as needed . Typically data extraction is not needed as part of offboarding.
End-of-contract process: The pricing model is based on a term-based license. The license covers usage of the platform for the agreed term. If the client wishes to continue using the platform beyond this term, the license will need to be renewed.
Additionally, Annual Maintenance Contract (AMC) services can be continued at an additional cost to ensure ongoing support and updates.
If the client chooses not to renew the license, all automation scripts and metadata developed during the engagement will be handed over to the client for their use.
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: Yes
Using the web interface: Users can access all features through web interface
Web interface accessibility standard: WCAG 2.2 AA
Web interface accessibility testing: As part of our security and quality assurance processes, we perform regular penetration testing to ensure the platform is secure, resilient, and meets compliance standards.
API: Yes
What users can and can't do using the API: Our platform allows automation capabilities to be exposed as APIs, which can then be consumed by external systems or applications. Through these APIs, users can trigger automation workflows, integrate with other tools, and orchestrate processes programmatically.
API automation tools: Ansible

Chef

SaltStack

Terraform

Puppet
API documentation: Yes
API documentation formats: PDF
Command line interface: No

Scaling

Independence of resources: We ensure that users are not impacted by the demand other users place on the service by providing a dedicated instance for each client. This approach guarantees isolation of resources, consistent performance, and eliminates any risk of resource contention across different users.
Usage notifications: Yes
Usage reporting: Email

Other
Other usage reporting: We use auto scaling features of cloud.
Optimising consumption: No
Automatic scaling: Yes

Analytics

Infrastructure or application metrics: Yes
Metrics types: CPU

Disk

HTTP request and response status

Memory

Network
Reporting types: Real-time dashboards

Regular reports
Resource tagging: Yes
FOCUS resource tagging: No

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least once a year
Penetration testing approach: In-house
Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
Data sanitisation process: Yes
Equipment disposal approach: In-house destruction process
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Backup and recovery

Backup and recovery: No

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: Other
Other protection within supplier network: The platform is deployed within the client’s firewall and operates in a fully isolated environment, ensuring that it is not connected to any external network. This architecture eliminates exposure to external threats and guarantees that all data remains secure within the client’s infrastructure.

Availability and resilience

Guaranteed availability: N/A
Approach to resilience: N/A
Outage reporting: Email alerts

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)
Access restrictions in management interfaces and support channels: User authentication is managed through Role-Based Access Control (RBAC), ensuring that access is granted based on predefined roles and permissions. Additionally, we support Multi-Factor Authentication (MFA) for enhanced security, and the platform can integrate with your existing identity management tools (such as LDAP, Active Directory, or SSO solutions) to provide seamless and secure access.
Access restriction testing frequency: At least once a year
Management access authentication: Multi-Factor Authentication (MFA)
Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information: Users receive audit information on a regular basis
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users receive audit information on a regular basis
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Security governance

Named board-level person responsible for service security: No
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: While implementing Polycloud platform, all release follow controlled SDLC with security reviews. Penetration testing is performed after each release and identified vulnerabilities are remediated prior to deployment. Role based access controls are enforced with the principle of least privilege access, provisioning and deprovisioning follow documented approval and review processes.

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: Provides systematic approach to control life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Change Management offers ITIL-aligned processes for normal, standard, and emergency change types.
Normal change: Follows complete change lifecycle including peer or technical approval, management, Change Advisory Board (CAB) authorisation before being implemented, reviewed, closed.
Standard change: Frequently implemented, repeatable implementation steps, low risk, proven history of success.
Emergency change: Covers fix on fail or retroactive situations where impact to service has been experienced or fail situations where the impact to service is imminent if action is not taken.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: We follow structured vulnerability and threat management processes to proactively identify, assess and remediate potential risks to our platform. Potential threats are identified through bimonthly internal security audits, security reviews and operational monitoring. Threat identification is primarily driven by findings from internal audits, security assessment and platform operational review. Once our vulnerability is identified and assessed, remediation actions are planned and executed promptly. Security patches or corrective changes are deployed within one week based on risk severity and impact analysis.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: The platform is a web-based solution deployed as a dedicated instance within the client environment, operating behind the client's mirror as a result. Infrastructure level and network monitoring is governed by the clients existing monitoring and security controls. In the event of any operational and service related issues, a dedicated support and engineering team is available to promptly investigate and resolve the issue in coordination with the client.
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: We adhere to the client's established incident management processes. The platform can be integrated with the client's ITSM tool to enable incident logging, tracking, escalation and resolution in alignment with the client's operational and governance standards.
Post-quantum cryptography secure: No

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

Energy-efficient datacentres: No

Pricing

Discount for educational organisations: No
Free trial available: No

Discount

Provide your minimum discount applicable to your baseline prices: 1.5%

Formula for calculating price of your services

Which of the core deployment models you intend to offer

Public Cloud
Private Cloud

Public Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing: Baseline pricing can be found in the pricing document attached with each offering
Baseline Pricing - Web link: https://www.infosys.com
-
Minimum Discounting: 1.5%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: Any customised implementation service is needed
-
Additional sources of cost reduction: None

Private Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing: Baseline pricing can be found in the pricing document attached with each offering
-
Minimum Discounting: 1.5%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: Any customised implementation service is needed
-
Additional sources of cost reduction: None

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Reseller

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Oracle Corporation

Website address/upload for organisation

Website address

https://www.oracle.com/uk/partner/infosys/

ISO 9001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

Are you reliant on the Cloud Service Provider for some accreditations

Yes

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?: No
Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies, by the date of framework award.

Non-mandatory Standards and certifications

ISO 28000:2022 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Other security certifications: Yes
Any other security certifications: SSAE 18/ISAE 3402 SOC 1 Type II

CMMI 2.0

ISO 22301:2019

ISO 42001:2023

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format

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Infosys Live Enterprise Poly Cloud Platform

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

About your service

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Backup and recovery

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Security governance

Operational security

Secure development

Separation between users

Energy efficiency

Pricing

Discount

Formula for calculating price of your services

Mandatory certifications

Cyber Essentials

Non-mandatory Standards and certifications

Social value

Service documents