NTT DATA Business Solutions (UK) Limited

NTT DATA Business Solutions - HxGN Enterprise Asset Management (EAM) Facilities Management SaaS

HxGN EAM FM is an industry-leading asset management solution with extended functionality designed to extend asset lifecycles and improve productivity, specialised in the Facilities Management space. Its wide range of risk, condition, and reliability-based maintenance instruments can deliver accurate, trusted data and strategic insights, driving better decision-making while ensuring compliance.

Features

• Core Asset Management, including cost management and event analysis.
• Event & Work Order Management, for planned, preventative and reactive.
• Procure to Pay, including integration to/from 3rd party systems.
• Job Planning/Scheduling, including inventory and labour management.
• Call Centre & Service Management, including defect logging.
• Mobility, for work execution, inventory actions and approvals (online/offline).
• Health & Safety, with permits, LOTO, method statements.
• Integration to SCADA, IoT, Historians, Finance and ERP systems.
• Extensibility via the native, standard tools (SaaS).
• Asset Strategies, for RCM, investment planning, risk & compliance.

Benefits

• Reduction in maintenance overtime labour & contractor costs
• Increased labour productivity
• Reduction in new equipment costs
• Reduction in MRO material costs
• Reduction in MRO inventory levels
• Increased warranty cost recovery
• Reduction in production downtime
• Reduced energy consumption
• Extending asset life
• Improve regulatory compliance and audit (ISO 55001)

£33.26 to £95,357.51 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

734932174395143

Contact

Philip Newman
07554555951
philip.newman@nttdata.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Half yearly updates, with published scheduled downtime for updates. ; ; Customers are always on the latest version as the bi-annual upgrade is mandatory.
• System requirements:
  • Modern HTML5 compatible web browser
  • Internet Connection
  • Access to the cloud service URL via any corporate firewalls

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times based on priority of the incident raised. Initial response times based on priorities outlined below (times are in working hours). ; ; P1 – IRT: within 2 hours of case submission ; ; P2 – IRT: within 4 hours of case submission ; ; P3 – IRT: within 8 hours of case submission ; ; P4 – IRT: within 24 hours of case submission ; ; P1 tickets are accepted during weekends
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: No testing undertaken with assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: Hexagon Software Support is included in the subscription fees outlined for this cloud service. ; ; Additional support levels can be provided at additional cost. ; ; NDBS can provide a fully tailored application and technical management support service having been providing support services to the EAM community since 2008, unique in the market. A global Hexagon certified partner, we offer the benefit of global capabilities with local presence. ; ; NDBS are ISO9001 and ISO27001 certified providing assurance of quality for our flexible support models that are flexible to demands from the customer. ; ; See separate Lot 3 Listing ‘NTT DATA – HxGN EAM Cloud Support Services’ for pricing details. ; ; Governance of the service is provided by an assigned NDBS UK Service Delivery Manager, providing governance across all areas of the service including service management, incident and change management, continual service improvement and customer satisfaction.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For new customers to HxGN EAM, onboarding to the service is generally undertaken as an activity during an implementation project, where the HxGN EAM application is personalised to the customer. ; ; Skills transfer is provided through a combination of:; ; - in-project coaching.; ; - structured self-learning through the HxGN EAM portal.; ; - on-line help within the application. ; ; - bespoke training material (in line with project requirements). ; ; - Other application specific learning tools. ; ; Full documentation for the service is available on-line to customers once subscribed. ; ; Additional training can be provided through the implementation process, such as classroom training, at additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats:
  • On-line help within the application
  • SAP Best Practice set-up and test scripts
  • Documentation within the Hexagon portal
• End-of-contract data extraction: At the end of the contract, we provide the full data backup in Oracle format. Upon request you can have dump of your data in Oracle format. ; ; ; ; A ticket is logged with Hexagon who will supply a database extract of the entire solution’s data. ; ; ; ; Users have the ability to also extract data using in-system list view or reports to allow for only selected areas of data to be extracted.
• End-of-contract process: The supply of the solutions dataset at the end of the contract is included in the price of the contract. Any additional effort would be at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Hexagon provide specific mobile apps via the respective iOS or Android App Stores. Namely: ; ; HxGN EAM Mobile Offline (for work execution in areas of no connectivity).; ; HxGN EAM Digital Work (online mobility, replicating desktop functionality).; ; HxGN EAM Rapid Request (to raise defects and service requests in a simple manner).
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: HxGN EAM utilises a Web Based interface for end-user interactions with the software. ; ; The HxGN EAM web-UI provides rich content to the user, enabling them to complete their activities effectively and efficiently, and providing an engaging blend of transactional and analytical content. ; ; HxGN EAM’s Start Centre and Overview screens promote real-time, data-driven decision making, clear KPIs relevant to the individual, embedded decision support and deep insight across all functional areas.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The interface is role based, adaptive, simple and coherent. In addition to providing access to the application, the HxGN User Interface provides: ; ; - Screen favourites or bookmarking ; ; - Notifications ; ; - Scheduled reporting ; ; - On-line application help ; ; Access is role and permission based, enabling all users to utilise the same user interface whilst only seeing information that is contextually relevant to them. ; ; The System Interface is accessible from any modern web browser on laptops, desktops and mobile devices. Device OS specific apps are also available from the appropriate App Stores for iOS and Android. ; ; Hexagon EAM provides accessible themes as part of their Accessibility Standards adherence, and undertake extensive user group collaboration and testing of accessibility features such as high contrast. ; ; In HxGN EAM any user can be enabled to work in accessibility mode. In accessibility mode, the application is entirely keyboard-navigable and screen reader friendly. ; ; In addition to the Web based user interface, HxGN EAM provides comprehensive API support to enable integrations and interaction with the application from other systems, such as other applications in the Enterprise Architecture or 3rd Party User Experience tools and automation applications.
• API: Yes
• What users can and can't do using the API: HxGN EAM offers a comprehensive set of standard APIs to support both inbound and outbound integrations with both Hexagon and non-Hexagon applications. ; ; APIs generally support Create, Read, Update, and Delete (where appropriate). ; ; Full API documentation is available on-line for customers. ; ; Separate non-production tenants support the testing of configuration, enhancement and integration, including the use of the APIs.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The product supports the concept of configuration, and extensions – both of which are sympathetic to the upgrade cycles of the cloud solution, and do not prevent upgradability of the service. ; ; Configuration supports the definition of values for dropdowns, and setting of flags to control how processes will operate within the service. Extensions support the addition of fields, or business logic to add extra capability to the service. ; ; Typically configuration and extensions are carried out by an expert business user or business process owner. Configuration is undertaken in the web based configuration tool and extensions are defined via the relevant applications via the web browser.

Scaling

• Independence of resources: HxGN EAM is designed and developed from the outset to be highly scalable. Data centre and server infrastructure is based on proven Hexagon reference architectures which provides both scalability and consistency of performance. ; ; HxGN EAM systems are continuously monitor and adapt resources to meet load requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: In application metrics can be accessed in a self-service manner to show screen access, navigation and timings. ; ; Infrastructure related metrics can be provided by Hexagon upon request.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Hexagon

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Extra layer of encryption for passwords inside the database. ; ; HxGN EAM encrypts the data in transit with TLS 1.2 and data at rest with AES 256. HxGN EAM supports digital certificates to encrypt data at a 256 Bit Encryption level; including the standard HTTPS protocol implementation for all user interfaces and Web Services. Export\Import transactions (e.g. HR integration) are also encrypted using a variety of available encryption libraries (e.g. Cryptix,DES,PGP,etc.). This includes TLS/SSL, PGP and secure FTP Encryption. Hexagon’s solution includes a secure FTP server that can be used to securely transfer files into and out of the Hexagon Cloud.​
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported or extracted in a number of different ways. For day-to-day analysis and understanding of business data, data can be exported from most functions in the service via an Excel / CSV / XML type download capability. ; ; For extended export – APIs can be used to read data from the cloud service. This can be a combination of standard REST / SOAP APIs.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: High availability: Hexagon ALI’s goal is providing access to the Subscription Services at Hexagon ALI’s Internet gateway 24 hours per day, 7 days per week, except during scheduled maintenance. Hexagon ALI’s minimum service level for multi-tenant production environment availability is 99.7%, typically measured monthly as a percentage of Scheduled Available Minutes. ; ; Historical availability attainment is well in excess of 99.9%. ; ; Service Availability credit requests must be submitted by the customer within 30 calendar days from the end of the month in which the applicable Service Availability level was not met. For example, if Service Availability was not achieved in the month of June, a credit request must be submitted by the end of July. Upon request by Hexagon ALI, the customer must provide details of the business impact claim. To request a Service Availability credit, please email your assigned CSM. Hexagon ALI’s business continuity plan aims to provide the ability for both Hexagon ALI and subscription customer operations to continue with minimal impact in the event of a disaster. Our multi-tenant cloud architecture is designed with business continuity in mind and provides high availability designed to help reduce, or even eliminate, customer downtime should a disaster event be declared.
• Approach to resilience: HxGN EAM application and database servers are installed across multiple Availability Zones (AZ) to provide the highest availability possible. If a data center or AZ partially or completely fails, the workload is automatically redistributed across the other AZ’s within the region by the AWS Elastic Load Balancers (ELB) and Auto Scaling services. Relational database servers employ synchronous or near-synchronous replication to duplicate data in multiple AZ’s to minimize or eliminate any transaction loss due to a system, datacenter, or AZ failure. In the event of a catastrophic datacenter failure (which would trigger a Disaster Recovery activity in a traditional application deployment), all application load automatically and seamlessly transfers to one of the other datacenters in the region. At worst, users will be required to reauthenticate themselves, and will then continue working where they left off. As an additional measure, HxGN EAM SaaS environment employs a backup system utilizing weekly full, 8 hrs differential, and fifteen (15) minute transaction log backup. A snapshot is taken of all backup data to harden persistence and disperse the backup securely across a geographically disperse region. RPO is 1 hour and the RTO is 12 hours.
• Outage reporting: We have a public url that gives an overview of our system historical availability. And also Technical Bulletin on our Smart Community (only accessible to customer) for planned outages. Email alerts are used. ; ; Unplanned outages are communicated to customers via our support teams' designated contacts / distribution lists. We employ a robust monitoring system that enables us to check availability on a 24x7 basis. Automated notifications are sent out for system performance degradation and outages.​ ; ; Email alerts for planned and unplanned system availability impacting events are also issued to subscribers of the affected applications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: HxGN EAM standardizes on ADFS. HxGN EAM supports enterprise single-sign-on through SAML-based federation with the customer's Identity Provider (IdP). The customer’s IdP should be SAML 2.0 compliant.
• Access restrictions in management interfaces and support channels: Very few persons can access to the Cloud Infrastructure, these people can access only if authorised and the user has a single use password each time.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: MSECB
• ISO/IEC 27001 accreditation date: 19/04/2023
• What the ISO/IEC 27001 doesn’t cover: Statements of Applicability are available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 31/05/2021
• CSA STAR certification level: Level 4: CSA C-STAR Assessment
• What the CSA STAR doesn’t cover: Our Multitenant SaaS offering is hosted in AWS. AWS has several certifications to assure data security, privacy and several other compliances in one of their Cloud centers ranging from SSAE16/18, HIPAA, PCIDSS Lvl 1 and FISMA/DIACAP, ISO/IEC 27001:2022, 27017:2015, 27018:2019, 27701:2019, 22301:2019, 20000-1:2018, 9001:2015, and CSA STAR CCM v4.0, and others Further details are available via ; ; http://aws.amazon.com/whitepapers/ ; http://aws.amazon.com/security/ ; https://aws.amazon.com/compliance/programs/ ; https://aws.amazon.com/compliance/iso-certified/ ; https://aws.amazon.com/compliance/services-in-scope/
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • https://aws.amazon.com/compliance/programs

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Hexagon leverages a shared security model, where the security of the application is distributed. The customer maintains responsibility for the first line, which is user security and the role that a user has, allowing them access through a role-based model to the field level. ; ; Hexagon maintains network and operations security to ensure that the data in transit and at rest is secure, that software developed in support of both full version and patch/ enhancement is secure and does not introduce vulnerabilities and that appropriate tools are used to harden the environment against threat. We operate to CIS security benchmarks to ensure we operate to industry best practices and recommendations. ; ; AWS as the infrastructure provider covers the physical security of the hardware at the data centers with restricted access, 24/7 guards, Closed Circuit monitoring and biometrics entry controls to ensure there is no unauthorized access to facilities. ; ; The following additional security policies are also followed: ; ; Cloud security - Defense-in-depth ; ; Application security ; ; Security through separation ; ; Layered defense architecture ; ; Physical security ; ; Infrastructure security ; ; These additional policies can be discussed upon request

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes adhere to Hexagon's change management process, following ITIL v3 ITSM guidelines. Application updates undergo controlled release cycles and regression testing. New versions are deployed to a staging cloud environment for further testing. Change requests affecting the SaaS MT cloud environment must undergo standard change control procedures. Weekly reviews by Cloud team leads, including Security Operations, occur. Approval from Cloud team leads overseeing affected Configuration Items (CI) and the Change Advisory Board (CAB) is necessary before implementation/migration to production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Cloud Operations performs continuous external and internal automated systems vulnerability scanning as well as manual penetration testing to detect, identify and remediate vulnerabilities. The security testing process involves evaluating the layers of risks within the solution to test and identify security vulnerabilities using various techniques and tools. With this approach, it is possible to reasonably guard against exposures that may result in data theft, unauthorized access, or other security compromises, as well as detect possible applications developed that may be prone to additional security risks.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Hexagon employs host-based malware and IDS/IPS protection, detecting and preventing network-level threats. Security scans include OWASP checks like source-code scanning, vulnerability assessment, penetration testing, and system hardening. Identified issues are addressed through the Development process for applications or by the Cloud Operations team for infrastructure. All applications prioritize security with active and passive threat detection. Periodic security tests adhere to Hexagon's standards and international ones like ISO and SOC.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The Hexagon Support Portal, will be used as the ticketing system where customer requests will be submitted, processed and tracked. ; ; Pre-defined processes are in place for common events such as: ; ; Security incident recognition.; ; Security incident notification.; ; Security incident customer notification. ; ; (ii) investigate the security incident and conduct a reasonable analysis of the cause(s) of the security incident; ; ; (iii) develop and implement an appropriate plan to remediate the cause of the security incident to the extent such cause is within Hexagon ALI’s control; ; ; (iv) cooperate with affected customers’ reasonable investigation and remediation efforts.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NTT DATA established the Climate Action Committee (now the Green Action Committee) to lead our climate change initiatives. In October 2021, we created the Green Innovation Office with a focus on advancing green innovation. We are an active steering member of the Green Software Foundation, which is committed to continuous emissions reduction within the ICT industry. ; NTT DATA aims to achieve net zero for direct and indirect emissions from its own operations for data centres by 2030, the entire company including offices and other facilities by 2035, and its entire supply chain by 2040, with an immediate aim to reduce GHG across the organisation by 50,000 tons by 2025.; One of these initiatives is our “Work Where It Works” scheme, which gives employees more freedom over their work location. This has reduced the proportion of time our staff spend in office locations which, in turn, has reduced the carbon emissions associated with business travel and employee commuting which are our two biggest contributors to our carbon footprint.; A second initiative we offer is a subsidised electric car scheme and preferential deals on electric vehicles to encourage employees to switch from away from diesel and petrol vehicles to an all-electric vehicle.; We operate our “One Day, One Tree” campaign, where we provide a tree planting donation every quarter, with a seedling planted for each recorded day in UK consulting. Over the last 2 years, we have we donated 101,833 trees to 7 different international projects, ultimately absorbing approx. 2,036 tons of CO2 every year. ; We analyse our carbon footprint annually and report our results publicly via the SECR (Streamlined Energy ad Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme). We action any recommendations from the consultancies involved in the audits.

  Covid-19 recovery

  Prior to the pandemic, NTT DATA were already ahead of their competitors in terms of flexible working. Post pandemic, this commitment has been recognised by NTT DATA, and remote/flexible working has become our new norm through our “Work Where It Works” initiative, which ultimately allows all employees more freedom over remote and hybrid working. ; During the pandemic, strict Health and Safety protocols were implemented and maintained in all NTT DATA office locations, including regular sanitisation, social distancing measures and access to testing and vaccination information. Whilst these have eased post pandemic, there is still a firm focus on making every NTT DATA office a safe and welcoming place to work. ; Our people are at the heart of everything we do, and it was vital, both during and post the pandemic, to find ways to keep employees engaged and connected, even if they are working remotely. NTT DATA host regular formal and informal get-togethers across business units, with each team having their own informal weekly team meeting, and monthly check-ins between employees and line managers to ensure wellbeing. ; Furthermore, the pandemic had a significant impact on mental health, which NTT DATA have responded to by providing mental health support, such as mental health first aiders and counselling services to help employees cope with stress and anxiety. ; NTT DATA continuously monitor the World Health Organisation for updates and new guidance, and subsequently follow a defined process for implementing and communicating any changes throughout the organisation. The leadership team also take the WHO status into consideration whilst reviewing and adapting business operations based on the current situation and forecasts, and in preparing comprehensive contingency plans that outline steps to be taken in case of future/similar disruptions.

  Tackling economic inequality

  NTT DATA have implemented various practices to promote fair treatment and opportunities for all, helping to tackle economic inequality. ; ; NTT DATA ensure all employees receive not only a competitive salary, but comprehensive benefits which support financial stability, including healthcare, pension schemes and paid leave. ; We recognise and value talent and offer clear career development pathways which are accessible to all employees, regardless of their level within the company. To help maximise employee’s potential and improve employability, NTT DATA provide a range of training and further education, including enrolment in one of the top business schools and mandatory CPD hours. We also encourage employees to volunteer their time and skills with organisations tackling economic inequality issues. This fosters social responsibility and connects the company to the needs of the community.; Additionally, in line with our DEI policies, NTT DATA are committed to diversity and inclusion in hiring by reaching out to underrepresented groups, using unbiased recruitment tools (and delivering unconscious bias training), and creating an inclusive workplace culture that values different perspectives.; NTT DATA strive to maintain sustainable business practices and ultimately reduce environmental degradation, which disproportionately affects low-income populations. ; This extends to ensuring we operate responsible supply chains, working only with ethical suppliers and partners who adhere to fair labour practices, pay fair wages and provide safe working conditions

  Equal opportunity

  NTT DATA is an equal opportunity employer and is fully committed to a policy of treating all employees and job applicants equally.; ; We have a zero-tolerance approach to any form of behaviour which leaves an employee feeling discriminated against, bullied or harassed and we will treat any complaints of this nature seriously. Discrimination, bullying or harassment based on protected characteristics is not tolerated at NTT DATA under any circumstances.; ; Gender equality and diversity are issues of major importance to NTT DATA, and we believe that DEI is indispensable for the development of our company, and it is clearly stated in the NTT DATA Group Code of Conduct.; Staff diversity is promoted at all levels of the organisation by several measure and activities, including a variety of networks within NTT DATA that were created to promote a safe space for minorities to connect with their peers across the organisation, including:; • Women in Business ; • Fathers Network ; • LGBTQ+ ; • Family & Co ; • Dis-/Ability ; The Women in Business initiative, as an example, if part of a wider strategy geared at NTT DATA increasing the percentage of positions held by women within the organisation. Currently, this sits at 31.05%, with a view to increase this to 33.33% by 2028. In addition, NTT DATA strive to have women make up no less than 20% of the Global Leadership team within the same period. ; In order to achieve this, NTT DATA offer a number of programs to support young women in the workplace, along with flexible working and enhanced family-friendly policies, along with the unwavering commitment to recognise, nurture and promote talent, regardless of age, gender, race, disability and/or sexual orientation.

  Wellbeing

  In 2024, NTT DATA was one of the only 17 organisations to be recognised as a Global Top Employer, for our outstanding People policies and practices worldwide, by Top Employers Institute. ; Achieving this award is a testament to the priority NTT DATA put on the wellbeing of our people. ; ; NTT DATA recognise the importance of work/life balance, and in giving employees flexibility, which is reflected in our “Work Where It Works” policy previously referenced, and our “Free Friday” initiative, which sees every employee in NTT DATA eligible for 12 days leave in addition to the standard annual leave entitlement, in the form of one Friday off every month. ; NTT DATA also partner with Help@Hand to offer total health and wellbeing support for employees and eligible family members, via their app, which includes:; · 24/7 Helpline & Remote GP ; · Mental Health Support ; · Physiotherapy ; · Financial & Legal Support ; · 360 Wellbeing Scoring & Guidance ; · 1-2-1 Lifestyle Coaching ; · Special offers to support everyday finances; ; We also have a dedicated fit-solutions team, who are tasked with coordinating virtual and in-person events for all NTT DATA entities, with annual events such as:; · World Health Day; · NDBS Soccer Cup ; · International Yoga Day ; · World Mental Health Day ; ; NTT DATA recognises that for some, wellbeing is found through charity work, and therefore we foster an environment that supports employees involved in charitable causes, with paid days off for charity work, options to be involved in global/company outreach programs, and of course, support of our own employees fundraising activities.

Pricing

• Price: £33.26 to £95,357.51 a user a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.