REDCENTRIC SOLUTIONS LIMITED

Redcentric Sovereign Cloud

Redcentric Sovereign Cloud is a community cloud solution for consumption by UK Public Sector organisations, delivering virtualised server, storage and network infrastructure through discreet public sector networks using an Opex based consumption model. Platforms are managed by Redcentric - covering performance, capacity, patching, installation, upgrades – for data marked "official-sensitive"

Features

• Fully managed cloud platform providing granular selection of resources.
• Connected to multiple Public Services Networks including PSN and LECN
• Managed by SC and Non-Police Personnel Vetted Redcentric personnel
• Patching carried out by Redcentric personnel aligned to PSN standards.
• Single site availability via N+1 protection and hypervisor automation
• Performance tiering, via multiple Virtual Machine configurations and storage tiers
• Unified storage (Block/File/Object) to support diverse application requirements
• Snapshots to provide instantaneous backups and restores
• High Availability delivered via local redundancy and remote disaster recovery
• Cloud Service Management to optimise usage and achieve cost benefits

Benefits

• Reduced TCO through improved utilisation when compared to on-premise deployments
• Reduced CAPEX through move to Opex based cloud infrastructure.
• Pre-certified connectivity to PSN, reducing compliance certification scope to application.
• Reduced support costs through offloading infrastructure administration activities to Redcentric
• Reduced cyberthreat exposure through adoption of NCSC Cloud Security Principles
• Reduced cost and timescales for design, build, and migration activities.
• Provides customer access to advanced technical capability and vendor expertise.
• Reduced investment in commodity technology, enabling investment for innovation
• Futureproof platform that will evolve to reflect changing customer requirements
• Provides confidence through consuming a VMware approved Sovereign Cloud platform

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@redcentricplc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

735246037490794

Contact

Steph Heseltine
+441423850000
tenders@redcentricplc.com

About your service

• Service categories:

  PaaS

  Application Development

  • Development languages, environments, and tools
  • Software construction components
  • Business rules management
  • Modelling and architecture

Service scope

• Service constraints: The Cloud platform is a fully managed estate with all hardware supplied and supported by Redcentric.; ; Customers are required to meet licensing requirements set by the software providers and must supply evidence of usage rights for all software licences not supplied by Redcentric.
• System requirements:
  • Buyers are required to provide proof of software license entitlement
  • For all licensed software not provided by Redcentric
• Cloud deployment model:
  • Private cloud
  • Community cloud

User support

• Email or online ticketing support: Yes
• Support response times: Response times vary according to the priority of the support request, with a minimum response time of 15 minute for a critical system incident up to 8 hours for low priority requests. There is no difference between weekdays and weekends. Further details can be found in the Serviced Definition Document.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Redcentric provide inclusive incident and regular maintenance support for managed elements of the service at no additional charge. This includes Level 1, Level 2, and Level 3 support with access to OEM support when required.; ; Incident response times are aligned to the severity and impact of the incident with Priority 1 (System down) services benefitting from a 15 minute response time with updates at least every hour.; ; Additional support options such as a TAM, Architect can be subscribed to and are defined in our SFIA rate card. A Sovereign Cloud Service Manager is an additional option, this role provides extra collaborative support and bespoke reporting as customer requirements demand.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Redcentric will work with customer representatives to gather and document the requirements to be delivered. Once agreed, Redcentric will deploy per those requirements and handover to the customer including credentials.; ; Customer on-boarding includes a set of documentation on how to access the services, with assistance from Redcentric Service Management personnel where required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers can supply a suitable storage device for data to be copied too and then relocated to the destination. Customers are responsible for transportation including any specific custody requirements.; ; Customers are also permitted to extract data over the network at no charge within the constraints of the network bandwidth subscribed to and network provider capacity.; ; Where extraction requires complex deliverables, Redcentric will work with the customer to scope the project and produce a proposal to complete the deliverables with the agreed scope. Project costs will be derived from our SFIA rate card.; ; Data is encrypted at rest; secure wipe is unnecessary but customers are permitted to do so.
• End-of-contract process: Customers can supply a suitable storage device for data to be copied too and then relocated to the destination. Customers are responsible for transportation including any specific custody requirements.; ; Customers are also permitted to extract data over the network at no charge within the constraints of the network bandwidth subscribed to and network provider capacity.; ; Where extraction requires complex deliverables, Redcentric will work with the customer to scope the project and produce a proposal to complete the deliverables with the agreed scope. Project costs will be derived from our SFIA rate card.; ; Data is encrypted at rest; secure wipe is unnecessary but customers are permitted to do so.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Using the web interface: Users are able to raise service requests and incident tickets via Redcentric’s ticketing system.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Web testing is carried out by the original supplier of the ITSM system. Redcentric do not amend any web constructs beyond those provided by the supplier.
• Web interface accessibility testing: Web testing is carried out by the original supplier of the ITSM system. Redcentric do not amend any web constructs beyond those provided by the supplier.
• API: No
• Command line interface: No

Scaling

• Independence of resources: Redcentric manage performance and capacity through a number of technical and operational processes; the Cloud technology can non-disruptively move workloads between different physical machines with the cloud estate to optimise performance, if a “noisy-neighbour” scenario appears on a particular host the Dynamic Resource Scheduler (DRS) feature will move either the “noisy-neighbour” or other virtual machines to other physical machines. Redcentric continually monitor capacity and performance to ensure capacity exists to facilitate the DRS benefits. Quality of Service is applied at the storage layer.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Service Review Meetings
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics: Performance & capacity metrics
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Redcentric does not capture, inspect, analyse, store or share the Customer’s traffic/data. Redcentric’s sub-processor, Gemalto (see section 5.4) below) holds certain traffic/data. Redcentric does not have access to any raw data which is stored by customers. In all cases, Redcentric recommend that data at rest be encrypted using full disk encryption configured using a minimum of AES256. In the event that Redcentric personal have either direct to indirect access to data, only SC cleared members are staff utilised.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up:
  • Virtual Machines
  • Databases
  • Files
• Backup controls: Redcentric will agree and manage a schedule with the Buyer to meet the Buyer's requirements.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: All virtual machines operate with high availability built in at a single site to provide 99.95% availability for production virtual machines and 99.5% for development and testing virtual machines.; ; For High Availability all data is replicated to the second site with automated failover to support a 99.99% SLA.; ; Service credits are issued per Virtual Machine. The principle is that credits are provided relative to performance against the SLA, so elongated unavailability will result in a larger credit. Further details are available in the Service Definition.
• Approach to resilience: Service is provided from 2 datacentres distanced over 100 miles apart with N+1 redundancy throughout. Datacentres are backed up by UPS and are on priority list for emergency fuel delivery in the event of extended power outages.; ; Further information is confidential and available on request
• Outage reporting: Email alerts are issued as standard. Incident tickets are raised in response. In the event of a major incident Redcentric’s incident response plan escalates to service management personnel who will contact nominated person

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Redcentric utilises a centralised RBAC (Role Based Access Control) access control system based on the concepts of Least Privilege and Segregation of Duty to manage Redcentric system administrator and Data Centre Operations access to customer data and solutions. This access control system is subject to regular audit under our ISO 27001 accreditation and ISMS. All Redcentric logical access to the customer hosted data must traverse our management environment, which provides segregation and logging controls. Management activity logs are retained in a secure (read only) manner for at least one year and are sufficient to provide individual accountability.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Processes As a managed service provider that the delivers services into different vertical sectors (central government, NHS, legal, finance, manufacturing and so on), we take several measures to secure these assets. This requires work to implement, manage and be audited against a number of recognised security standards and frameworks. This benefits all our customers and also provides a recognised and repeatable methodology for delivering services to a higher security level, where required, for specific customer environments. Redcentric’s policy is to deploy individual customers using physical and logical segmentation appropriate to the client’s operational requirements. Segmentation techniques and technologies including MPLS IP-VPN security, firewalls and VLAN technology are used to ensure a high level of security. Testing is typically done at a service provider level so as to not impact specific customer deployments. It is the responsibility of Redcentric to provide an assured managed service infrastructure to deploy client services over. Whilst some aspects of security can be abdicated to the client’s service provider Redcentric recommend that customers perform their own assurance testing within the context of their business setting and context. Redcentric will always co-operate with customers around any testing activities and subsequent outcomes.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Redcentric maintains an ISO 27001 audited configuration and change management process for customer hosting infrastructure. Initial customer hosting deployments are initially configured by a combination of automated provisioning tools and expert system administrators. Newly deployed infrastructure is subject to a peer review prior to being put live. Customer change management is performed according to Redcentric internal ticketing processes and workflows, providing customers with the ability to request and plan changes by Redcentric system administrators, authorisation mechanisms and visibility of work performed on their hosting environment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Redcentric proactively manages vulnerabilities within the corporate infrastructure and all infrastructure connected to or participating within 3rd party external networks such as the healthcare network, the public internet and other corporate or partner networks or customer hosting domains. Redcentric conducts quarterly or as required automated in-depth vulnerability scans of critical internal infrastructure including administrative and orchestration systems, underlying customer host servers, backup infrastructure, edge and intermediate firewalls and load balancers using Nessus. These scans are automatically parsed by our internal configuration and change management system and items requiring investigation escalated directly to DevOps.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Redcentric can provides a range of protective monitoring services including vulnerability management and auditing and assessment services (such as SIEM). Redcentric will work with the customer to put in place an approach to Proactive Monitoring which meets the requirements of the customer.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Redcentric maintains a formal incident management process for internal and customer-impacting incidents that includes triage, containment and remediation and root cause analysis. Roles are defined to provide responsibility for overall command, communications and technical authority. Workflows and related information are managed by our centralised internal ticketing system. Redcentric will inform customers of any security incident that directly impacts on their hosting solution in a timely manner once detected. Redcentric defines a customer impacting security incident as a security-related problem which may have actively impacted on the confidentiality, integrity or availability of more than one customer.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: Customers are allocated one or more VDCs to run their application. VMware datastores are dedicated to a single VDC and provided from discreet Storage Virtual Machines per VDC.; ; Inter-VDC traffic is only configured where explicitly required. Intra VDC traffic is limited by VLAN routing.; ; Redcentric Management access is on separate VLANs. Access to other VDCs is included within the scope of Annual IT Healthchecks by CREST registered 3rd parties.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: We have implemented many of the guidelines referenced in the Sustainability section of our Annual Report; Redcentric-Report-and-Accounts_FY23.pdf (redcentricplc.com), which is aligned to the best practices in the EU Code of Conduct on Data Centre Energy Efficiency (DCEE).; ; New company acquisitions of Sungard and 4D increased our total DC count to nine, which has now reduced with the closure of Harrogate and migration to the newer, more energy efficient facility at Elland. A further DC will close later this year.; ; We are ISO14001 environmental management certified, and have an active Carbon Reduction Plan, supporting the Government net zero target by 2050. As an empowered operator and MSP we have commissioned several energy efficiency projects, including PUE device energy management and reporting, which assists the tracking of CRP objectives. A PV solar panel solution has been deployed in one DC as alternative ‘green’ power generation. We provide the most energy efficient new infrastructure devices where options allow. Cold aisle containment has been introduced into a number of facilities, increasing efficient use of existing cooling. A decommission project has identified, powered down and removed redundant or surplus equipment from all premises.; ; We will continue to support the EU Code of Conduct DCEE

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 21%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Private Cloud

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  A Buyer will find all baseline pricing in our published G-Cloud Price Cards. These hold the G-Cloud Service Lines and detailed prices.

  -

  Minimum Discounting

  21%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional Buyer management overheads that may influence the Buyer costs could include:; ; 1) Any customer on-site energy/power and other environment costs; 2) Any third-party software licenses not supplied by Redcentric.; 3) In the case of a dedicated environment being deployed for the Buyer, incremental hardware to accommodate increasing capacity demands.

  -

  Additional sources of cost reduction

  All services supplied by Redcentric are usage based so a reduction in consumption will mean a reduction in cost.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: A Buyer will find all baseline pricing in our published G-Cloud Price Cards. These hold the G-Cloud Service Lines and detailed prices.
• Minimum Discounting: 21%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional Buyer management overheads that may influence the Buyer costs could include:; ; 1) Any customer on-site energy/power and other environment costs; 2) Any third-party software licenses not supplied by Redcentric.; 3) In the case of a dedicated environment being deployed for the Buyer, incremental hardware to accommodate increasing capacity demands.
• Additional sources of cost reduction: All services supplied by Redcentric are usage based so a reduction in consumption will mean a reduction in cost.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Sole Control of the Infrastructure

  ISO 9001 certification

  Provided

  ISO 14001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  ISO 27017 certification

  Provided

  Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

  No

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: Eacf9619-51c6-4294-bf31-e87af09dd4b6

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Limited
• PCI DSS accreditation date: Thursday 6 November 2025
• What the PCI DSS doesn’t cover: Redcentric PCI DSS v4.0.1 certification applies only to the services defined within the assessment scope of the Attestation of Compliance. Specifically, certification is limited to Infrastructure as a Service, PCI Comply Voice Service, and Managed Firewall services. It does not extend to other managed/bespoke services delivered by Redcentric.; Services excluded from scope include “other managed services” ,tailored to individual customer requirements. These may include applications, systems security services, IT support, physical security, terminal management systems, or other hosting and managed offerings that are not directly related to the assessed PCI services. Where such services are provided, they are assessed as part of the customer’s own PCI DSS compliance obligations rather than under Redcentric service provider certification.; The certification also does not cover the storage, processing, or transmission of cardholder data, as Redcentric does not perform these activities. Responsibility for cardholder data, including customer system components, applications, and hosted data, remains with Redcentric clients. Redcentric does not have logical access to customers’ hosted systems, which further limits the certification scope.; Additionally, requirements relating to software development, merchant activities, handling of cardholder media, direct access to cardholder data are excluded. These are not applicable to Redcentric’s role as a managed service provider.
• Other security certifications: Yes
• Any other security certifications:
  • HSCN Connectivity Services
  • PSN Connectivity Service Compliance certification
  • CHECK registered security tester

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@redcentricplc.com. Tell them what format you need. It will help if you say what assistive technology you use.