GENERATION DIGITAL LIMITED

OpenAI ChatGPT API Codex LLM

OpenAI is a leading AI research and deployment organisation dedicated to developing safe, scalable artificial intelligence. Through advanced large-language models, generative AI tools and cloud-accessible APIs, it enables public- and private-sector clients to accelerate innovation, enhance decision-making, automate tasks and extract value from data across processes, services and operations.

Features

• Advanced large-language models for conversational and generative tasks
• Multimodal capabilities across text, images, audio and documents
• API access for integration into existing systems and workflows.
• AI-powered assistants for task automation and reasoning
• Retrieval-augmented generation for secure knowledge integration.
• Fine-tuning and customisation of model behaviour.
• Enterprise-grade security, monitoring and access controls.
• Real-time content generation and summarisation tools.
• Multi-cloud infrastructure for scalability and resilience.
• High-performance embeddings for search, classification and analysis.

Benefits

• Automates repetitive tasks to increase organisational productivity.
• Enhances decision-making with AI-generated insights and summaries.
• Improves user experience through responsive conversational interfaces.
• Reduces workload by handling routine information requests.
• Accelerates digital transformation with adaptable AI capabilities.
• Strengthens knowledge access through retrieval-augmented responses.
• Enables secure integration with existing systems and workflows.
• Supports innovation with customisable AI behaviours.
• Reduces operational cost by automating manual processes.
• Scales easily across teams and high-demand environments.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

735253333233600

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: OpenAI integrates with and extends a wide range of software services, including collaboration and productivity platforms (Microsoft 365, Teams, Google Workspace), customer service tools (Zendesk, Intercom), workflow and work management platforms (Asana, ServiceNow), CRM systems (Salesforce, HubSpot), cloud storage providers (AWS, Azure, Google Cloud), and custom enterprise applications via API.
• Cloud deployment model: Public cloud
• Service constraints: Service availability may be affected during scheduled or emergency maintenance by underlying cloud providers.Requires internet access and modern web browsers or API-capable environments.; ; Performance and throughput depend on third-party public cloud infrastructure.; ; Rate limits and API quotas may apply based on subscription tier.; ; Some model features or capabilities may only be available in certain regions.
• System requirements:
  • Modern web browser with stable internet connection.
  • API use requires HTTPS-capable runtime environment
  • Optional SDKs need supported Python or JavaScript versions.
  • No additional licences or antivirus software required.

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a wide range of onboarding services for clients including:; ; - Online training; - Onsite training; - Comprehensive user guides; ; Etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can download or export their data at any time before contract end by retrieving it through the web interface or via the API. This includes conversation history, files, assistant configurations, threads, and any stored metadata. Data can be exported in standard formats such as JSON or text for reuse in other systems. After extraction, users can delete remaining data through account settings or API calls.
• End-of-contract process: At the end of the contract licences can be renewed or terminated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service offers full core functionality on both mobile and desktop browsers. Mobile users may experience simplified layouts, reduced screen-space for long outputs, and limited multitasking compared with desktop. All AI features, responses, and API interactions remain consistent across devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access the service through a secure web-based interface that allows them to enter prompts, review outputs, configure settings, and manage workspaces. Developers can also interact through a RESTful API with SDK support. The interface provides real-time responses, model options, usage monitoring, and account controls.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessible through any modern web browser and supports keyboard navigation, screen-reader compatibility, scalable text and responsive layouts across devices. Users can enter prompts, review outputs and manage settings without needing additional software.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users can set up the service by generating an API key and configuring requests from any HTTPS-capable environment. Through the API, users can send prompts, manage assistants, run workflows, retrieve outputs, create embeddings, and integrate models into their own applications.; ; Users can adjust model parameters, control response formats, store metadata, and manage resources such as threads, runs, files, and assistant configurations. They can also automate tasks, connect to external data sources for retrieval, and monitor usage programmatically.; ; Users cannot make changes to the underlying model architecture, training data, system-wide configuration, or service infrastructure. The API cannot modify account-level settings such as billing, security controls, rate limits or regional deployment. Certain features may also be limited based on subscription tier, data residency, or model availability.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can customise the service through:; ; prompts,; ; system instructions,; ; fine-tuning; ; RAG configuration,; ; workflows,; ; assistant configurations,; ; API parameters.

Scaling

• Independence of resources: The service is delivered using a highly scalable, multi-tenant cloud architecture. Capacity is automatically managed by underlying cloud providers, ensuring workloads are balanced and isolated. Rate limits and throttling protect performance by preventing any single user from impacting others. Model execution is independently handled, so user workloads remain segregated and resilient even during periods of high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage metrics through the account dashboard and API, including total requests, tokens used, model-level consumption, rate-limit status, file storage usage, and per-key activity. Buyers can monitor usage in real time, export metrics, and track consumption by project, user, or integration.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Open AI

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data encrypted at rest using underlying cloud-provider security controls.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data through the web interface or via API calls. Conversation history, files, assistant resources and metadata can be downloaded in common formats such as JSON or text. Exports can be performed at any time and do not require supplier involvement.
• Data export formats: Other
• Other data export formats:
  • JSON
  • Plain text formats
• Data import formats: Other
• Other data import formats:
  • JSON
  • Text

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Encrypted internal service communications and secure cloud networking controls

Availability and resilience

• Guaranteed availability: The service is delivered using highly resilient public-cloud infrastructure designed for high availability. While OpenAI does not publish a formal guaranteed uptime SLA, the service typically operates at enterprise-grade availability through globally distributed systems and automatic failover.; ; If service disruption occurs, buyers are not automatically refunded but may be eligible for service credits depending on subscription agreements. Availability and performance are monitored continuously, and incidents are communicated through the service status page.
• Approach to resilience: The service is delivered using highly resilient, geographically distributed public-cloud infrastructure. Multiple availability zones and automated failover mechanisms ensure continuity if a component or location becomes unavailable. Data is stored redundantly across cloud regions, and underlying providers maintain robust power, networking and environmental safeguards.; ; The platform is designed to scale dynamically with demand, with load balancing and traffic management preventing single points of failure. Continuous monitoring and automated recovery processes minimise disruption. Additional technical detail on datacentre resilience is available on request.
• Outage reporting: The service provides a public online status dashboard where incidents and outages are reported in real time. Users can subscribe to email notifications for service-status updates and incident resolution notices. Outage information is also accessible programmatically through status-page feeds.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: API key authentication for programmatic access
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted through authenticated accounts, role-based permissions and enforced MFA. Administrative functions are only available to authorised users, with all access logged and monitored. API keys are scoped and managed individually to prevent unauthorised use. Support channels require authenticated user accounts, and only verified users can discuss or request changes related to their organisation’s service configuration. Sensitive actions or data requests are validated before being processed.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Role-restricted internal access with strong authentication and audit logging.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The service follows a structured security governance model aligned with industry best practice. OpenAI maintains dedicated security teams responsible for risk management, policy enforcement, vulnerability assessment and incident response. Controls are based on recognised frameworks and are supported by secure development practices, access management policies and continuous monitoring.; ; The service is hosted on hyperscale cloud providers that hold independently audited security certifications such as ISO/IEC 27001, SOC 1/2/3 and CSA CCM. Governance includes regular third-party testing, strict change-management processes and documented procedures for handling security issues throughout the service lifecycle.
• Information security policies and processes: We follow a defined information security management framework supported by formal policies covering access control, data protection, secure development, vulnerability management, logging, monitoring and incident response. Security responsibilities are overseen by dedicated senior security leaders, with specialist teams managing operational security, governance and compliance.; ; Policies are reviewed regularly, communicated to relevant staff and enforced through mandatory training, automated controls, and continuous monitoring. Change-management processes ensure updates are controlled and tested. Independent third-party assessments and penetration testing support ongoing assurance.; ; The service is hosted on cloud infrastructure operated by providers holding ISO/IEC 27001, SOC 1/2/3 and CSA CCM certifications, which underpin physical and environmental security controls.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We use structured configuration and change-management processes to track all service components throughout their lifecycle. Configuration items are version-controlled, documented and continuously monitored. Changes undergo formal assessment to evaluate functionality, operational impact and security risk before approval. Automated testing, peer review and authorised release pipelines ensure updates are deployed safely and consistently, with full audit logging.; ; Underlying cloud infrastructure is maintained by accredited third-party providers, who apply strict patching, configuration control and vulnerability-management processes to ensure resilience and security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We maintain a structured vulnerability-management process that continuously monitors for potential threats using automated scanning, security tooling, industry feeds and threat-intelligence sources. Potential issues are assessed for severity, exploitability and impact on service confidentiality, integrity and availability. High-risk vulnerabilities are prioritised and patched as quickly as possible through controlled deployment pipelines, with emergency fixes applied immediately when required.; ; We draw threat information from internal monitoring, responsible disclosure reports, security research communities and advisories published by our cloud-infrastructure providers, who also apply their own patching and remediation processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use continuous monitoring tools, automated alerts and logging systems to detect unusual activity and indicators of compromise across the service. Potential security events are analysed by internal security teams, who assess severity, scope and potential impact. When a compromise is suspected, the incident response process is activated immediately, including containment, investigation and remediation steps.; ; High-priority incidents are addressed as quickly as possible, with critical issues escalated and acted on immediately. Threat intelligence from cloud providers and industry sources helps identify emerging risks and informs ongoing monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a defined incident-management process covering detection, triage, containment and remediation. Common event types have documented workflows, with security and operational teams following predefined response procedures. Users can report incidents through the service support channels or account portal.; ; When an incident affecting users occurs, we provide timely updates through the public status dashboard and, where relevant, direct notifications. Incident summaries or detailed reports can be shared with affected customers upon request, outlining impact, root cause and remediation actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.