Ernst & Young LLP (EY)

PMO and TMO development and TMO as a service

EY's service includes both Transformation Management Office (TMO) and intelligent Programme Management Office (iPMO), to guide organisations through complex business transformations with innovative solutions, integrating advanced analytics, AI technology, and customised methodologies.
Providing strategic governance, agility, and insights, enhancing decision-making, streamline project delivery, ensuring transformations are aligned with business objectives

Features

• Strategic alignment with enterprise objectives
• Delivery of work-packages using agile, waterfall or hybrid methodologies
• Metric tracking with Analytical insight to proactive improve risk management
• Multiple visual tools for managing workflow and risk monitoring (Kanban)
• Data-driven proactive RAID management
• Comprehensive benefits tracking and realisation management
• Centralised change control and programme governance
• Integrated planning, scheduling, and dependency management
• Establishing governance and bolstering decision-making processes
• Outcome-centric programme control

Benefits

• Ensures alignment between transformation initiatives and strategic business objectives
• Enhanced project, programme and portfolio management efficiency
• Improved communication, facilitating better stakeholder engagement and knowledge sharing
• Improved programme delivery estimation and forecasting
• Facilitates better stakeholder engagement and knowledge sharing
• Creates robust governance structures
• Improving processes, tools and techniques, embed best practice
• Centralised processes and data as single source of data
• Strategic coordination of projects and programs
• Effective risk identification, tracking and mitigation

£240 to £2,600 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EYTenders@uk.ey.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

735770875410655

Contact

EY Tenders
+44 (0) 20 7951 2000
EYTenders@uk.ey.com

Planning

• Planning service: Yes
• How the planning service works: Our teams are experts in planning and delivery of new cloud hosting solutions and software services. Our teams know what is needed to ensure delivery is successful, as a result we can support you to effectively prepare and plan for and to ultimately deliver cloud hosting and software solutions to support your transformation journey. By putting Humans@Centre of all our work we take a collaborative approach bringing together our proven methodology and knowledge and your organisational knowledge. This ensures that we develop plans with you that align with your wider programmes of work within the portfolio to support your transformation and deliver value. We work with all parties to ensure people are put at the centre of the transformation, managing your programmes in this manner enables us to innovate at scale and delivery technology into your business at pace. We will work to develop a clear detailed plan, accounting for relevant dependencies and highlighting key risks and mitigations that you can use, with our help, to inform all stakeholders and ensure your teams are aligned and area ready for the Go Live of new cloud hosting or software solutions.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Effective training is a core activity for a successful business adoption of the transformation. We will work with you to co-develop a training strategy to identify the training requirements, confirm the recommended training delivery approach and plan the training deployment activities. We will complete the following key stages: •Analyse – focuses on identifying the training needs for each user group based on the level of change to ensure the training approach is tailored to their needs. We will complete Training Needs Analysis to confirm the training requirements and training recommendations based on key findings. These recommendations will inform the Training Approach for developing and deploying the training, outlining format (e.g., eLearning, User guides) and key curriculum components and considerations. We will also develop a Training Plan. •Design & Develop – comprises the activities related with content design of the course catalogue and training components and the training development. The plan will be updated to include items like the training schedule and training logistics. •Deploy – includes the training delivery, activities related to tracking and monitoring attendance and feedback surveys. •Evaluate – focuses on training feedback analysis, identification of improvement opportunities, and training handover to enable ongoing maintenance of the content
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Yes, our service is designed to assist buyers with both migrating to the cloud and transitioning between cloud services. Our team comprises highly skilled and experienced professionals who bring scale and expertise to every project. With a deep understanding of cloud technologies and best practices, our people are equipped to handle the complexities of cloud migration, ensuring a smooth and efficient transition. ; EY employs a proven methodology that spans the entire end-to-end lifecycle of cloud migration. This methodology is adaptable and can be scaled or flexed to meet the unique requirements of each client, providing control and assurance at every stage. Our approach is built to instil confidence, ensuring that every aspect of the migration is meticulously planned and executed. ; Working collaboratively with our clients, we strive to understand their specific needs and focus on delivering outcomes that provide real value. Our commitment to partnership means we work hand-in-hand with clients to navigate the challenges of cloud migration, leveraging our collective expertise to achieve their strategic objectives and drive successful digital transformation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Yes, EY (Ernst & Young) provides quality assurance and performance testing services using a robust methodology built on industry best practices and frameworks such as TMMi (Test Maturity Model integration) and ISTQB (International Software Testing Qualifications Board) standards. This approach enables comprehensive test coverage, risk mitigation, and optimisation of system performance to ensure your software applications meet the highest quality standards. The methodology remains flexible and can be scaled to the size of the migration in scope, allowing EY to tailor our testing services to specific needs and complexities of each cproject, whether it's a small-scale deployment or a large-scale digital transformation. ; Transform ation assurance operates throughout the change lifecycle, working alongside business change and technical delivery teams, providing independent assurance to the sponsor group, enhancing quality and pace of delivery through advisory services, embedding proactive risk management practices and builds trust in Transformations.; Within EY’s Transformation Confidence framework, each confidence area contains detailed hierarchy of working instructions and steps that are benchmarked against industry standards. Each subsection is weighted by complexity of activity, criticality of service and business impact, allowing us to perform rapid assessments in a comprehensive yet focused manner and provide advice and guidance where necessary.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: EY is a regulated provider of audit services. In the event of conflict with regulatory provisions, EY may not be able to provide services. We will work with you during the proposal stage to identify any such constraints.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our teams will work to support you wherever possible. You will have dedicated will have support from our teams Monday to Friday from 8am to 6pm. Where required there is also potential for us to work outside of these hours enhancing support. For instance this may be beneficial during a go-live

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, SAP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28-03-2023
• What the ISO/IEC 27001 doesn’t cover: Covers ISMS that covers systems, assets and processes related to all client data that is stored, processed and transferred to EY
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  EY is committed to fighting climate change. Our ethos is to go beyond ‘just working sustainably’ – we continuously work with governments and businesses towards a more sustainable future. We are part of the United Nations Global Compact (UNGC) and our environmental strategy is aligned with the UNGC environmental principles. We will implement the following for G-Cloud 14: • Carbon neutral projects: We pledge to deliver each G-Cloud 14 project as carbon neutral. To do this, we will use our engagement carbon calculator tool. This enables us to monitor and reduce different impacts, e.g. travel emissions. The data from the tool also supports employee training and awareness raising on sustainable behaviours. • Reducing our carbon footprint: In January 2020, EY announced a global commitment to become carbon neutral. We achieved this in December 2020. We became carbon negative in 2021 and we are forecast to reach net zero in FY25. We are reducing emissions and offsetting or removing more than the remaining amount annually. We are forecast to reduce emissions by 40% by FY25, against a FY19 baseline, consistent with our 1.5°C Science Based Target. • Purchasing renewable energy: We confirm all work delivered for G-Cloud 14 from an EY office will be powered by 100% renewable energy. We have purchased zero-carbon electricity since 2009 and reduced global consumption by 5.5%. In December 2020, we signed a 10-year power purchase agreement with Lightsource to provide us with solar energy. • Sustainability volunteering: In proportion to the length and size of each framework contract, we will allocate staff volunteering days to support local environmental projects. These could include litter picking and general upkeep of nature reserves and Sites of Special Scientific Interest and free advisory sessions for small community organisations caring for the environment.

  Covid-19 recovery

  EY is committed to helping our people and communities to recover from the impact of COVID-19. In response to the pandemic, we moved to a remote working model for over 17,000 UK-based staff, increased special leave and provided meaningful mental health support. People in the 18-24 age group were disproportionately affected by COVID-19 and EY has worked with an independent charity, the EY Foundation (EYF), to improve opportunities for this group. In response to travel restrictions all EYF activities were converted to a virtual platform. In 2023, EYFsupported over 2,500 young people. Examples of existing EYF programmes to support COVID-19 recovery are shown below. We will extend these programmes for contracts awarded to us via G-Cloud 14 in proportion to the scale and scope of each contract. • Smart Futures: A 10-month programme for young people eligible for free school meals or a college bursary. The programme develops employability skills and offers a paid, two week work experience placement. Students achieve a Chartered Management Institute (CMI) Level 2 Qualification and receive 10 months of mentoring support. • Our Future: A six month programme for young people, qualifying for free school meals, who face barriers entering the labour market. Students develop transferable skills, receive paid work experience, gain a CMI Level 2 adult qualification and six months mentoring support. The students also take part in an ‘Entrepreneurship Day’, for example, they have designed mobile apps looking at solving social issues such as ‘tackling isolation and loneliness in the community’. • Support via the Neuro-Diverse Centre of Excellence (NCoE). Through EY’s UK NCoE and our external ecosystem of organisations, we are supporting a team of neurodivergent staff with additional adjustments, above and beyond our existing support, to promote psychological safety in the office and whilst working at home.

  Tackling economic inequality

  Through our work with EYF, we have developed an in-depth understanding of the challenges experienced by those who face barriers to employment and training and/or who are in deprived areas. We are already providing new learning and employment opportunities to these populations via EYF programmes; we will extend these to G-Cloud 14 contracts in proportion with the scale and scope of each contract. Examples of these are: • EY Ripples is our global Corporate Responsibility programme that helps our people use their skills, knowledge and experience to positively impact the lives of 1 billion people by 2030. The focus areas of Ripples are to 'accelerate environmental sustainability', 'support the next generation workforce' and 'work with impact entrepreneurs’. Our staff currently get two days a year each to provide skilled volunteering on EY Ripples activities. • EY Ripples also provides support to small businesses. For example, our Digital Boost programme matches a small business with an IT mentor who guides them to adopt new technology. • EY Accelerate helps social enterprises to grow and thrive, increasing their impact on local economies and creating social change. It provides in-depth business support and mentoring, with access to skills and training from business coaches, workshops, networking opportunities and 35 hours of pro-bono support. • Employability Workshops provide Year 10/11 students the opportunity to build knowledge of careers and develop soft skills within a business environment. Each workshop introduces 25-35 young people to a range of careers, employability skills training, and employer connections. G-Cloud 14_Lots 1,2&3 Page 3 of 4 • Driving recruitment and employment via the NCoE. The Neurodivergent community can be underrepresented in the workforce, with only 29% of autistic adults in employment according to the ONS. We are advising clients on new strategies to retain neurodiverse talent.

  Equal opportunity

  EY is committed to creating a diverse and inclusive working environment in which all people have equal and equitable opportunities to succeed. We continually collect, analyse and review diversity monitoring data (diversity characteristics, not limited to the protected ones in the Equality Act) across the employee lifecycle, to create initiatives and understand which ones are working. As a firm, in support of equal opportunities, we: • Voluntarily exceed statutory reporting obligations. Our annual UK&I Pay Gap Report has reported on gender, ethnicity, sexual orientation and disability pay gaps since 2017. • Use skills-based recruitment for graduates to eliminate minimum degree/A-Level requirements thus remove barriers to entry. • Run award-winning sponsorship programmes to build our leadership pipeline, helping our women and ethnic minority population progress. • Offer Inclusion & Belonging learning/training to develop staff skills to establish inclusive, open, and safe environments. For contracts awarded under G-Cloud 14 we will: • Provide equal access to project opportunities, using technology to ‘blindly’ match individuals to roles based solely on skills, experience, and availability. • Use the National Equality Standards (NES), which EY helped to create, a set of standards by which businesses can measure their equality and diversity policies and performance. The NES provides a list of standards and competencies which organisations can follow and embed to promote diversity and act as standard bearers for a more inclusive working world. • Use our NCoE to ramp up recruitment of people who identify with cognitive differences and who may have had challenges gaining employment. The NCoE environment provides additional adjustments for those with cognitive differences such as autism, ADHD, Dyslexia, and others and fuels technology innovation through creative diverse thinking.

  Wellbeing

  EY is committed to enabling our staff to be healthy. We have a long-established programme called HealthEY, looking to understand and provide practical support for employees’ mental, physical, financial and social wellbeing. Our offering is comprehensive and aspects such as our domestic abuse support, health knowledge programme and financial wellness offerings are considered market leading. We support wellbeing for our people, clients, and communities in the following ways, and we will extend these initiatives to any G-Cloud 14 contracts that we are awarded as appropriate: • Health knowledge and prevention: Enhancing understanding so staff can be at their best, for example: a monthly webinar programme, eLibrary, newsletters and WellPoint kiosks (to regularly help staff self-assess their own health metrics). Staff also get an annual wellbeing allowance, as part of their reward package, which can be spent on health and wellbeing interventions, e.g. gym memberships. • Health sessions: We run regular exercise and yoga sessions for staff, along with regular webinars on subjects like mental health, work/life balance and childcare. • Mental health support: Our approach called ‘Thinking Differently’ aims to educate and build awareness of mental health and wellness, including stories/videos, a specific psychological G-Cloud 14_Lots 1,2&3 Page 4 of 4 care pathway (plus psychiatric fast track treatment through Aviva), mental health first aid, employee counselling, and Mental Health Network. • Supporting neuro-diverse requirements: Though the NCoE, we are creating psychologically safe working environments for existing employees, new recruits, clients, and where possible, our local communities. For example, we have introduced an adapted four step recruitment process culminating in a four day ‘superweek’ work simulation which provides the opportunity to experience a working day and EY culture. This allows us to understand candidates’ needs and inform on adjustments that we may need to make to help them thrive at EY.

Pricing

• Price: £240 to £2,600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EYTenders@uk.ey.com. Tell them what format you need. It will help if you say what assistive technology you use.