Through Technology Limited

Machine Learning & AI Service

Our Service provides assessment and business case creation, as well as the full life cycle of building, training and deploying machine learning, Robotic Process Automation & AI models appropriate to your data.

Features

• Assessment and Business Case Creation
• Discovery and Innovation Workshops
• Data Strategy and Roadmap
• Data Analysis
• Robotic Process Automation
• Applied Machine Learning and AI models
• Data and architecture review
• Proof of Concept and Minimum Viable Product
• Benefit realisation research
• Support your

Benefits

• Secure funding through a comprehensive business case & benefits approach
• Maximise the learning potential through proper assessment of the data
• Targeted use: using real world benefits realisation as the measure
• Our model-v-data matching approach ensures relevance to your business process
• Augment your existing data team or outsource the outcome entirely
• Rapid Robotic Process Automation development lifecycles
• Utilise our existing models for:
• Natural Language Processing: Form analysis, speech to text, language translation
• Vision Object Recognition:Form to text and picture description/labelling
• Intelligent & Context based automation across disparate systems

£300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

735848572491724

Contact

Peter Hanney
+44 (0)7913334794
enquiries@throughtechnology.uk

Planning

• Planning service: Yes
• How the planning service works: Always understand the business context, processes, and success criteria first. Demonstrate early value through Minimum Viable Product and PoC demonstrations. Support the creation of a sound business case and communication strategy to provide the foundation for RPA/ML/AI Transformation. ; We believe the iterative nature of development for Robotic Process Automation, Machine Learning and AI naturally lends itself to an agile project methodology. However, we are happy where necessary to align ourselves to the client’s process and tools.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Robotic Process Automation - RPA
  • Machine Learning - ML
  • Artificial Intelligence - AI

Training

• Training service provided: Yes
• How the training service works: We will plan and provide a structured handover and knowledge transfer activity in the final three weeks of this engagement.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Robotic Process Automation - RPA
  • Machine Learning - ML
  • Artificial Intelligence - AI

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Expert Architects from our Applied Innovation practice will work with you to understand your business and its processes. We will assess the suitability of one of our own off the shelf models which are built to be extensible and can provide a quicker route to MVP. If that is not possible, we will develop new machine learning models or Robotic Process Automations that can be applied to your data and business processes.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Robotic Process Automation - RPA
  • Machine Learning - ML
  • Artificial Intelligence - AI

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All services are provided following Through Technology's defined quality assurance processes. Performance testing or our service is an integral part of its development and therefore included in this service.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Ongoing support can be provided through this service based upon our SFIA rate card. Specifics of the service will vary based upon the nature of the work and client requirements and it is therefore best to discuss these requirements at the proposal phase.; We are flexible and technology-agnostic in our support services and happy to utilise client ticketing/ITSM tooling or our own.

Service scope

• Service constraints: Any constraints will be associated with the individual customer requirements and therefore identified and managed at the proposal stage

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support arrangements are tailored to the needs of our customers and the nature of the use case. Please discuss this with us. We are technology agnostic and happy to work with your own ticketing and ITSM systems or our own
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We typically utilise Microsoft Teams, Hangouts or Slack, all of which have been through accessibility testing and conform to the standards above. Our preference is to utilise the same chat solutions as your users, thereby negating any need to accessibility test, certify or learn a new solution
• Support levels: Throughout any engagement we will provide support and consultancy on a T&M or fixed price basis with all queries responded to within one business day. You will have an assigned Service and Architect to carry out the work and provide any after-care required.; As the project moves through into live service, we are happy to provide support for end users, but will typically agree SLAs and service hours in response to individual client requirements and the nature of the AI/ML/RPA solution. We therefore recommend discussing this option at the proposal stage.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI) - BSI Certificate Number IS 743920
• ISO/IEC 27001 accreditation date: 13/10/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing, it covers the full scope of our business and services on the G-Cloud Framework.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Through Technology is a Carbon Negative Business and formally assessed and certified as such with the PAS2060 Carbon Neutral Plus standard. This means that our services are operated to remove more carbon dioxide from the atmosphere than our business has created or will create in future, already significantly exceeding HM Government's Net Zero targets. Our business was designed with a very carbon-efficient business model. Building on this foundation, we have a process of continual improvement. We annually calculate our carbon footprint using the reputable carbonfootprint.com service, identify further reductions in our environmental impact, then offset -double- the residual carbon footprint of our business through the same reputable UK tree-planting scheme used to offset HM Government ministerial travel. Measuring our footprint every year, optimising it and offsetting double, scales with our business and automatically applies to every service we provide (through G-Cloud or elsewhere). Furthermore, because trees last for many years, our positive impact on carbon capture and storage will continue to grow greater and greater across the lifetime of our business. As a business, we are also focussed upon helping our customers achieve your outcomes. We consider environmental impact in the work we undertake as part of our services many of which involve carbon reduction through modernisation of systems and migration to the cloud. Fighting Climate Change is something we are passionate about. We are proud of the contribution we make as UK Small Business. It also shows our commitment to not only meet, but exceed government targets for fighting climate change and goals of Procurement Policy Notes PPN 06/20 (Social Value) and PPN 06/21 (Taking account of Carbon Reduction in major contracts). Further detail, including "Beyond Net Zero - The Through Technology Environmental Impact Plan" available upon request.
• Covid-19 recovery:

  Covid-19 recovery

  In Through Technology, we have a very strong focus on achieving value for the tax-payers money and on supporting the UK economy. We are a UK Small Business, paying all our taxes in the UK and operating in full compliance with UK Tax regulations. We are members of the TechUK industry body, volunteering time via our seat on their Justice and Emergency Services Committee to help to define and deliver best practice in work between the Digital & Technology industry and government. We are signatories to the UK Government Small Business Commissioner’s Prompt Payment Code. Meaning we commit to paying our supply chain within 30 days and have never yet failed to do so, even when we ourselves have faced delays in our payments. Our company principles include sharing knowledge and building capability with our customers’ internal teams. This can be seen in our “Insource Transition Support” service published on G-Cloud. Helping our customers insource and develop their internal teams will drive upskilling and job creation within our public sector customers. We have a defined standard business process to actively seek out opportunities for savings and cost avoidance for our customers in everything we do. This process has resulted in savings and cost avoidance of over £10M in the last 3 years, saving our customers more than we have cost them while we have also delivered all of our contracted scope. We have also created new jobs in our business during the Covid 19 pandemic and continue to collaborate effectively with our customers remotely through their choice of tooling and onsite following all current Covid guidance.
• Tackling economic inequality:

  Tackling economic inequality

  Through Technology are committed to fighting economic inequality. As a modern business without strong geographic ties, our hiring policy is to prioritise recruitment from areas of high social deprivation as identified in the Department for Levelling Up, Housing and Communities' English Indices of Deprivation). At present, 40% of our staff are from these areas and as our business grows, so will this percentage, ensuring that most of the tax-payer money spent on our services ends up in the local UK communities that need it the most. We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society.
• Equal opportunity:

  Equal opportunity

  We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society. This is built into our policies, procedures and contracts, and lived day to day. We have worked to remove any bias from our organisational processes, including subconscious bias where it may exist. An example is that the first stage of our recruitment process is anonymised, minimising the impact of any potential bias in CV and Application evaluation. We are signatories to the Armed Forces Covenant and seek proactively to recruit ex-forces personnel, overcoming some of their challenges in returning to civilian life. Our recruitment process for opportunities is intentionally designed to be accessible and open to all. Our teams working through G-Cloud are diverse and include people from different parts of the UK, age groups, ethnic origin, gender, disability and faith.
• Wellbeing:

  Wellbeing

  Through Technology’s defining characteristic is the quality of our people, so we take well-being very seriously and have a number of measures in place to support the well-being of our staff and people they work with. Despite our relative small size, we have a board member responsible for staff wellbeing and a number of policies and processes which we live every week to maintain it. Examples include: Providing private health cover for all employees, offering time out for voluntary work in our local communities (including current staff acting as school governors, volunteering careers guidance in schools, acting as community representatives and teaching practical philosophy/life skills), funding a qualified Mental Health First Aider within the business, fostering a culture that welcomes private or public discussion of mental health and well-being (including open discussion of our CEO’s personal experiences). We also care about the well-being of those we work with in our supply chain, our customers, and their third-party suppliers. If we identify any well-being or stress-related issues with colleagues outside our organisation, then we handle these sensitively through the appropriate process or channel.

Pricing

• Price: £300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.