ARC-IT BUSINESS SOLUTIONS LTD
Managed User Total Security
Arc Managed User Total Security provides user‑focused protection across Microsoft 365 combining anti‑phishing, user security training, dark web monitoring, SaaS threat detection and SaaS backup into a single service. Automated response actions are available but only enabled with explicit customer approval during onboarding.
Features
- Email Threat Protection
- User awareness and Training
- Dark web monitoring
- Cloud Detection and Response
- SaaS Backup
- Graymail protection
- DMARC monitoring
- GenAI intent analysis
- Service Implementation
- Service Management
Benefits
- Unified Microsoft 365 security service reducing vendor complexity
- AI‑powered email threat protection blocks phishing and impersonation attacks
- Dark web monitoring alerts you to leaked credentials early
- 24×7 SaaS threat monitoring detects suspicious activity continuously.
- Optional automated threat response accelerates containment actions safely.
- Regular, automated Microsoft 365 backups ensure recoverability
- Clear SLAs provide fast, predictable incident response times
- Graymail filtering improves inbox quality and user productivity
- Security reporting gives visibility into user risk and compliance
- User training and simulations reduce human‑driven security risks.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at customerservices@aibs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 3 5 9 1 4 7 3 3 1 8 7 8 4 9
Contact
ARC-IT BUSINESS SOLUTIONS LTD
Alex Pomorski
Telephone: 01444817506
Email: customerservices@aibs.co.uk
About your service
- Service categories
-
Cloud Support Services
Security Services
- Other
Service scope
- Service constraints
-
The service does not include remediation, containment or recovery activities. You retain change control; we provide expert advice so you can act safely and quickly.
Endpoint security which is covered by Arc Managed Endpoint Total Security.
Configuration changes. We advise, and you are responsible for the implementation.
Vulnerability scanning, penetration testing, red teaming.
On‑site services, the service is delivered remotely.
User support
- Email or online ticketing support
- Yes
- Support response times
- 8 hour response, available 9 to 5 (UK time), Monday to Friday
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Arc Managed User Total Security provides clearly defined operational service levels to ensure customers receive timely and effective responses to security events. Incidents are categorised by severity with corresponding response targets: Severity 1 (Critical) events receive a 2‑hour response, covering active compromise or major breach indicators. Severity 2 (Major) incidents receive a 4‑hour response for high‑confidence indicators such as account takeover or impossible travel events. Severity 3 (Minor) events receive a 1‑business‑day response, and Severity 4 (Informational) alerts are handled as scheduled.
Arc commits to achieving 95% of all incident responses within their defined targets, measured quarterly for performance assurance. Backup performance targets include an 8‑hour Recovery Point Objective (RPO) and 4‑hour Recovery Time Objective (RTO), ensuring robust data resilience and recoverability. The service also delivers 99.9% availability for all SaaS components, supporting continuous protection and monitoring.
Customers receive regular reporting covering SLA performance and security scoring to maintain visibility of their risk posture.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Datto / Kaseya
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security monitoring | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security incident response | £950.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £550.00 | |
| Senior service desk analyst | £650.00 | |
| Service desk manager | £750.00 | |
| Head of service desk | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 988652c9-9929-48ca-87b2-ca61affecd90
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at customerservices@aibs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.