JAAM AUTOMATION LTD

Nintex and K2 - Process Automation and Workflow Software

The most complete platform for process management and automation
Accelerate digital transformation with the easy-to-use and powerful Nintex Process Platform.

Incorporating products such as NWC, Nintex K2, Promapp, Drawloop and more, Nintex provides an end to end process automation suite.

Features

• No code development
• Workflow
• Approvals and Tasking
• Data processing
• Process mapping
• Enterprise Workflow. Visual, intuitive process and rules designers
• Citizen developer focused wizards, templates & design approach
• Microsoft Native interoperability across SharePoint, O365, CRM etc
• Reports & Analytics to identify issues & drive optimisation
• Point-and-click integration with virtually any line-of-business system

Benefits

• Turn complex procedure documents into clean, simple, accessible process maps
• Develop Applications quickly, 78% reduction vs. traditional development
• Quickly develop simple to design powerful workflows
• Build complex forms with an easy drag and drop designer
• Communicate between business systems
• Low Code. Decreased reliance on developers with citizen design model
• A rich UX interface, complete tasks in one place
• Reduce systems catalogue. One platform to build and manage applications
• Service compliance and optimisation with process monitoring and reporting
• Automate simple processes quickly

£2.53 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

736051420497327

Contact

Justin Smith
+447711772589
info@jaamautomation.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Any services or software that can be surfaced via API using our powerful Extensions system, We can also connect to on-premise platforms via a secure gateway
• Cloud deployment model: Public cloud
• Service constraints: There are no service constraints
• System requirements:
  • Microsoft Internet Explorer on Windows (IE 11)
  • Google Chrome (Latest Version)
  • Mozilla Firefox (latest version)
  • Apple Safari (latest version)
  • Microsoft Edge on Windows (Latest Version)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support times: 6:00 - 5:00 Monday to Friday Depending on the severity: ; ; S1 – 8 Hours S2 – 1 Business day S3 – 2 Business day S4 – Best effort ; ; Enterprise support times 10 pm Sunday - 1 am Saturday (extra costs see pricing); ; Depending on the severity: S1 – 4 Hours S2 – 8 Hours S3 – 1 Business day S4 – 2 Business days Select Support 24x7 (extra cost see prices) ; ; Depending on the severity: S1 – 2 Hours S2 – 4 Hours S3 – 8 Hours S4 – 1 Business day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support: 8/5, Break-fix - included in cost Enterprise Support: 24/5 Break-fix, Phone support - Additional cost Select Support: 27/7, Break-fix, Phone support, Advisory/How-to Support - Additional cost Customer success manager provided for critical account. Select support benefits: • Basic set up and configuration guidance • Action/control configuration • Nintex Workflow/Forms design issues when something isn’t working properly
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Nintex provide virtual classroom training options globally. This is provided via the Nintex University browser-based application which allows for self-paced, on-demand training courses. Nintex K2 Cloud training is available for different user personas e.g. Power User, IT Developer, Administrator etc. and for different skill levels e.g. Practitioner, Expert, Master etc. Comprehensive online product documentation is also available via the help.nintex.com website. Additionally, the Nintex Community web site provides user forums, blogs, Knowledge Base articles, “How To” guidance etc.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers can request a backup of their database from the Nintex Cloud Services team at the end of the contract
• End-of-contract process: End-of-contract process For 35 days after the termination or expiration of the Service, Nintex will keep available customer production data – if any – for retrieval by the customer. After such 35 days, Nintex will have no obligation to retain the customer data, and Nintex shall delete any customer data from the Service. A customer can request immediate deletion of any customer data from Service upon termination as well. Upon request, Nintex will issue the customer with a certificate validating the deletion of data. Within the 35-day post-termination period, a customer may request production environment data retrieval through Technical Support. Nintex will provide assistance to allow the customer to retrieve or export such data from the customer’s production Service Nintex Cloud database. Data will not be made recoverable for customer non-production environments.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All forms are responsive and mobile enabled by default, We also provide a mobile application and app designer for specific requirements.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web platform
• Accessibility standards: None or don’t know
• Description of accessibility: Nintex Workflow Cloud form & UX design is highly configurable and some accesibility considerations can be built in.
• Accessibility testing: Nintex Workflow Cloud form & UX design is highly configurable and some accesibility considerations can be built in.
• API: Yes
• What users can and can't do using the API: Nintex K2 Cloud provides a standard set of REST services that allow for standard interactions with a workflow process such as process initiation, task actioning etc. The K2 workflow API (REST) allows applications to: • Start workflow processes • Retrieve a user’s worklist • Action a worklist item • Retrieve details about a process instance • Delegate or redirect a worklist item The K2 SmartObjects OData API allows: • Integration with BI tools such as PowerBI, Tableau or even Excel • Access any Smartobject data via OData endpoints The JSSP (JavaScript Service Provider) broker allows for the development of custom data connectors. In addition: • Line-of-business integration with virtually any system using K2’s SmartObjects • Out-of-the-box integration with Microsoft SharePoint & O365, Microsoft CRM, Salesforce.com, SQL Server, Oracle, Exchange, Azure Active Directory, Microsoft Teams, DocuSign
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Nintex K2 Cloud is a software development platform which allows both technical and non-technical users, to quickly and easily build workflow centric applications using a low-code, drag-and-drop designer. These applications would typically consist of browser-based forms, workflow processes, line-of-business system integration and analytics/reporting. The browser-based drag-and-drop K2 Designer, allows for the complete customisation of workflows and their associated user forms and any line-of-business integrations. Component reusability ensure that applications are created in a consistent way and that new applications can be delivered faster than the one before. Any business user could create, edit and manage K2 applications

Scaling

• Independence of resources: The Nintex K2 Cloud runs on a service that can be scaled based upon either short-term, forecasted demand OR more permanently due to growth usage and adoption. K2 is currently deployed as a multi-tenant model; where customer compute and data is segmented from other customers. Customers are isolated in both the compute and data storage tiers.; ; We employ industry leading load balance and performance management capabilities with our workflow engine, in extreme scenarios some workflows may be slowed or queued to ensure fair use of the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: A web-based service report will show the real-time status for the Nintex Cloud service and other dependent ancillary services like O365, Azure AD etc. This includes a status history of all Nintex Cloud service maintenance
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Nintex

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Standard TDE Azure SQL, full database encryption. Optional database column encryption based on database engine (i.e. AES 256 on SQL Azure)
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported in several ways. K2 smartobjects can be exposed as OData endpoints, which can then be used to export data directly into applications like Microsoft Excel or used directly by Business Intelligence tools like PowerBI or Tableau. K2 Smartforms provide a capability to directly export a list of results to Microsoft Excel. A K2 form with its displayed data can be exported in PDF format
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Nintex uses a range of automated tools to monitor service availability and responsiveness. In the event a service is operating outside of expected threshold/s alerts are triggered and sent to the relevant teams for investigation. Nintex does not commit to financially backed SLA but aims to provide an availability of 99.99% across the Platform capabilities
• Approach to resilience: Nintex K2 Cloud makes use of SQL Azure as data store. SQL Azure creates automatic geo-redundant database backups. Full database backups happen weekly, differential database backups generally happen every few hours, and transaction log backups generally happen every 5 - 10 minutes. The backup storage geo-replication occurs based on the Azure Storage replication schedule – handled by Microsoft. The retention period for the database is 30 days. The above means that we can do any point-in-time restore of the data with a 10-minute accuracy within the last 30 days. High availability (HA) is provided by default in the Production instance. Native Microsoft Azure capability is utilized in testing disaster failover (DR). More details available in the Service Policies document available on request.; ; The Nintex Process Platform capabilities are built using a scalable cloud architecture. Nintex continually monitors overall platform performance and when required, scales based on need. Where applicable, we leverage auto-scaling and manual provisioning tailored to the requirements of each Nintex capability. Nintex has an overarching Business Continuity Management (BCM) Plan for internal operations, and a Disaster Recovery Plan (DRP) for its cloud-based Platform capabilities.
• Outage reporting: Nintex K2 Cloud is hosted on Azure data-centres. Azure status, planned maintenance and outages are reported via the website: https://azure.microsoft.com/en-gb/status. An RSS feed is available. Communications channels to customers are via the Nintex K2 Cloud status page (status.onk2.com) as well as direct email notifications to subscription administrators.; ; Nintex provides an externally facing status page to customers: http://status.nintex.com. This site provides details on scheduled maintenance activities and service interruptions. Customers can subscribe to email notifications from this page to be notified of changes to the Nintex Process Platform operational status.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restrictions in management interfaces and support channels The K2 Management site allows you to manage your Nintex K2 Cloud environment and components such as workflows, worklist items, SmartObjects, users and security. These are administrative tasks that are performed by the K2 administrator. The Server Rights node is used to add, edit, remove and refresh Workflow server permissions for users or groups. These rights will determine which users and groups can administer a K2 workflow server, export new workflows or impersonate a user
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: 27001 Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: 18/04/2018
• What the ISO/IEC 27001 doesn’t cover: The only control not covered was outsourcing as we do not outsource, so it wasn't relevant. All other controls were included.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 type II attestation report

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security is an important part of our reputation, how we earn customer trust, how we do business and how we deliver our product. Our company must provide secure products and services for our customers. We are committed to maintaining a secure environment and improving our information security management system and security program. Nintex have a Security Committee who are responsible for providing support for the business by assuring the confidentiality, integrity, and availability of company information assets. The Security Committee discusses security topics, reviews key security metrics, and approves security policies. The Information Security Management Systems (ISMS) Manager is responsible for implementing and maintaining the ISMS. Security Administrators include systems administrators, database administrators, network administrators, and other application administrators. These functional teams maintain the responsibility for the management of security controls and configurations within the information systems they support. They implement security mechanisms and maintain the requisite technical expertise to support them. They ensure systems and services comply with all approved corporate information security policies, standards, and procedures.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes to the Nintex K2 Cloud environment are tracked, approved, tested, and implemented in accordance with ISO27001 specification are are independently audited annually against SSAE 16 SOC2 standards for 12 previous months prior to the audit. Changes by customers within the Nintex K2 Cloud Platform will be configured and operated by either customers or 3rd party suppliers
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Nintex performs annual vulnerability testing internally and externally, as well as contracts out to a third party to perform an annual penetration test of the product and standard environment. These are conducted in accordance with ISO27001 specifications and are independently audited annually against SSAE 16 standards for 12 previous months prior to the audit and reflected within a SOC2 Type II report.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Monitoring is conducted within Azure and consolidated within Elasticsearch for analysis. Monitoring activities are handled in accordance with ISO27001 specifications and are independently audited annually against SSAE 16 standards for 12 previous months prior to the audit and reflected within a SOC2 Type II report.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Customers can reach out to Nintex support via web, phone or email to raise incidents. Incidents will be handled via Nintex's internal incident management policies and conducted in accordance with ISO27001 specifications. The processes are independently audited annually against SSAE 16 standards for the 12 previous months prior to the audit and reflected within a SOC2 Type II report

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Not supplied
• Covid-19 recovery:

  Covid-19 recovery

  Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors
• Tackling economic inequality:

  Tackling economic inequality

  This product operates in a fast moving technology sector and can facilitate the creation of new skills, employment and training opportunities, specifically for people in industries with known skills shortages or in high growth industries
• Equal opportunity:

  Equal opportunity

  Not supplied
• Wellbeing:

  Wellbeing

  Not supplied

Pricing

• Price: £2.53 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trials can be requested here https://www.nintex.com/trial/#nwc and last for 30 days as standard. These can be extended in agreement with Nintex. This is a full feature trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@jaamautomation.com. Tell them what format you need. It will help if you say what assistive technology you use.