INICIO HEALTH LIMITED

inicioCURA

CURA is a cloud based, LIMS system, enabling self-requested testing from any health or care setting to any reporting system, connecting clinicians to patients to labs to tests across a number of clinical pathways (prevention and surveillance)

Tackling health inequalities by giving real time view of popultation health data

Features

• LIMs system
• Real time population health dashboard
• Open architecture to align with national screening campaigns
• Open APis for future innovation and integrations
• A single digital front door
• Highest efficacy of test provided with the digital platform

Benefits

• Able to inreach to the seldom heard communities
• Close health inequality gaps
• Releases primary and secondary care capacity
• Multiple testing capability, HPV, cholesterol, HBa1C just a few
• Supportign prevention and early detection without the need for POCT

£10 to £64 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

736099450841711

Contact

Charlotte Bridger
07921 364898
hello@inicio.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: NPEX, other LIMS, call-recall
• Cloud deployment model: Public cloud
• Service constraints: Nil
• System requirements: Compatible Web Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Same day response across weekdays only; Break fix provided across a 5 day a week SLA; ; Bug fix scheduled for the next available release. inicio shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.; ; We provide a simple digital easy access ticket system to raise issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Inicio customers are supported by all in-house resources. ; ; Production Support is included in the annual license for no additional fee. ; ; Production Support: All customers have access to open cases; using the customer web portal. ; ; It includes authorisation for up to 10 contacts to open support tickets and guaranteed email support during normal business hours for the country of purchase. ; ; For urgent issues (P1), our support staff will respond within one hour. ; ; In addition to quarterly meetings and regular reviews of support cases, you will benefit from a designated support team who will be familiar with the specifics of your deployment and can quickly provide customised support to ensure that you are receiving the
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CURA can be deployed entirely remotely, on site training and customisation discovery and scope can be carried out on site in person upon request. ; ; Early life support also comes as standard; ; At CURA we are also happy to commence with a small cohort of patients before scale up in a region.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data is exportable as .CSV.
• End-of-contract process: InicioCURA is hosted in AWS. At the end of any contract term, the Client’s subscription within the CURA tenant will be deleted and AWS will handle the secure deletion of data. ; ; In addition, all backups will be deleted once they exceed the configured retention period. ; ; Any configuration information of logs requests will be shared at the end of the contract. Access to support services and updates ceases on end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None, reactive interface the adapts to device.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: InicioCURA features are securely accessed via Web Browser based applications.
• Accessibility standards: None or don’t know
• Description of accessibility: Customers can utilise the platform via Web Broswer
• Accessibility testing: User interfaces have been designed along WCAG AA guidelines and our QA process includes compatibility checking.
• API: Yes
• What users can and can't do using the API: Inicio can expose data via SOAP/REST requests to enable data sharing with approved secure systems.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: CURA platform can be customised ahead of install per client to illustrate the right and most meaningful data points associated with the clinical pathway beign tested. Show uptake, adoption, exception rate, error rate, lab status, resulting and many more.

Scaling

• Independence of resources: CURA is provisioned to our customers on AWS to provide a unlimited scalability and performance regardless of customer demand, growth or operational pattern. inicio's operations team monitor the solution continuously to proactively manage and resolve any service issues.

Analytics

• Service usage metrics: Yes
• Metrics types: Real time dashboards available 24/7, analysis and summary reports
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: REST API is available for any extract, allowing data to be retrieved in .CSV.
• Data export formats:
  • CSV
  • Other
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service Level Standard inicioCloud Services will be available to Customer for normal use no less than 99.9% of the Scheduled Uptime. ; ; Calculation a. (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal point) ; ; Performance Credit ; a. Where Percentage Uptime is equal to or greater than 99.9%, no service credit will be due to Customer. ; b. Where Percentage Uptime is less than 99.9%, Customer shall be due a service credit. ; c. The service credit shall be in the amount of 5% of the monthly subscription fee (if the subscription fee is invoiced annually, the monthly fee is calculated by dividing the annual fee by twelve; the service credit is as calculated on a monthly basis for the; reporting month). ; d. The service credit shall increase by a further 5% for each full 1% reduction in Percentage Uptime, up to a maximum of 15%.
• Approach to resilience: InicioCloud is designed, architected, delivered and managed as Enterprise class applications. Further information on exactly how this is achieved is available from inicio on request.
• Outage reporting: InicioCloud provides a service status page as well as proactive service notifications via email to nominated customer contacts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: • Centrally managed user access control, limiting access to named individuals only ; • Role based access according to the principle of least privilege ; • Multi-Factor security; • A complete retrospective audit/change log of all activity ; • Segregation of environments with separate controls governing each ; • Infrastructural security
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a full comprehensive ISMS platform we make availabe to clients transparently to afford a line of sight to our information security policies and processes; Contains DPIA's, all clauses, and company security policies

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Inicio offers a robust Release Management Process which applies structure, governance, and control to the Change and Release Management processes. ; ; Release Management Process controls the updates and changes to environments as well as ensuring that this process is only carried out by authorised users, with all actions fully audited. Every time a package is created or edited, this is recorded in the audit trail.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: For every new platform release we perform penetration testing and vulnerability testing. We remediate High and Medium issues before releasing to customers. We also utilise a vulnerability management as part of our platform agents to feed into our Security, Information and Event Management (SIEM).
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Inicio operates a comprehensive protective monitoring process across its services and internal operations. In the interests of security, further details on these practices are available on request. To date, all threats are identified and mitigated in our operations before they become an issue.
• Incident management type: Supplier-defined controls
• Incident management approach: Under inicio's ISO/IEC 27001:2013 compliant ISMS, every single security Incident is logged, tracked, managed, and resolved under a documented process. inicio operates a no-blame policy ensuring that all issues are immediately reported and the Incident Management process is initiated at point of reporting. ; ; inicio has a comprehensive IS strategy and documented policies across a number of areas such as employee vetting, etc. Security and Vulnerability Assessments are carried out periodically which validate the appropriateness of controls which are in place and these include input validation and sanitisation; authentication and access control; audit; and management of sensitive information.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity

  Covid-19 recovery

  CURA allows for more testing outside of hospital walls. ; Any test any lab any patient any clinician - connected and viewable across a single platform with open architecture to align with national screening programmes; E.g.; Pre-op optimisation can be delivered entirely remotely with swabs and pathology able to be delivered self tested in the comfort of a patients home - Avoiding trips to hospital; ; Prevention pathways; High volume home test screening for cholesterol and HBa1C will reach the seldom heard communities and give a real time view of early risk factors across a population for CVD - Affording a region better insights in service demand

  Equal opportunity

  CURA delivers tests to non healthcare settings, affording patients to self test with high efficacy avoiding trips to care settings for POCT. ; ; The digital platform can connect and integrate with national architecture down to individual EPR providers. Allowing a fully viewable end to end pathway that pushes resulting into the correct patient record to automate the right next event for a patient. ; ; Reducing the health inequality gap and providing primary care clinicians with a frictionless real time system for acting in the best interests for patients

Pricing

• Price: £10 to £64 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.