Red Ant Digital

Red Ant Cloud Support

Maintenance/support of cloud platform-as-a-service for applications, with a focus on data collection, ingestion, integration and orchestration. Typical use cases include pharmacovigilance for monitoring drug safety/adverse drug reactions, device incidents and vigilance, at-scale data collection, backend services for consumer-facing webforms, websites and mobile apps, or other datacentric developments.

Features

• Data orchestration
• Systems integration
• Front-end templates
• Data ingestion
• Data cleansing
• Data storage
• Analytics
• Platform maintenance and support
• Data Security Design & Implementation (ISO27001 Certified)
• Pharmacovigilance report processing

Benefits

• Securely collect data directly from users
• Integrate multiple sources of data together
• Provide a simple backend for public-facing websites
• Compare and reference multiple data sources
• Quickly develop new APIs
• Provide easy-to-use reporting interfaces
• Easily scalable architecture

£1,100 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@redant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

737086638408187

Contact

Sarah Friswell
08454593333
enquiries@redant.com

Planning

• Planning service: Yes
• How the planning service works: As part of our support and maintenance service, Red Ant include a discovery phase to determine the scope of a project. This planning phase assists us to identify the exact requirements for the service, highlight the technical risks that have been identified during the planning phase and provide solutions on how to mitigate the known risks. ; ; Red Ant also use this planning phase to generate all project documentation for the service, including a statement of work, solution design documentation, project plans and all creative if required to showcase the desired solution. Red Ant also uses JIRA to log user stories (these are used to define the scope of work) and as a tool to plan and execute all sprints to be carried out during the creation of a service.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Data orchestration
  • Systems integration
  • Front-end templates
  • Data ingestion
  • Data cleansing
  • Data storage
  • Analytics
  • Platform development

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our platforms allow data to pass from a desired platform (via APIs) to a portal (developed by Red Ant) that retains and showcases this data in multiple formats.; ; Through our flexible tech stack, we are also able to assist the buyer to handle and migrate data from previous platforms securely without risk of losing data.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Data orchestration
  • Systems integration
  • Front-end templates
  • Data ingestion
  • Data cleansing
  • Data storage
  • Analytics
  • Database migration

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Although each service differs, there are a number of test deliverables that are produced by Red Ant's QA Team. Once created, they are stored and distributed to the client/stakeholder and/or circulated internally at the start, during and/or at the end of the testing phase.; Red Ant's test deliverables are: 1) Test plan: objectives, approach, scope, schedule. 2) Test design: test cases, test scripts, user stories and test case mapping. 3) Test execution: defect tracking and prioritization, test report.; ; At the end of each sprint, there are a number of key criteria that must be met to agree closure of QA: 4) Execution of all test cases assigned to the sprint. 5) User stories assigned to the sprint have been either met or exposed under test. 6) All the identified blocker and critical bugs/defects are fixed and closed.; ; This will also give confidence to the project manager and the team that the end product meets the sprint objectives and fulfils its requirements from a QA perspective.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Red Ant Service Desk will process all Service Requests within business hours: 9:00 – 17:00, Monday to Friday, excluding UK public holidays and following SLAs where appropriate. ; ; Red Ant Service Desk will process P1 incidents 24/7 without limitation. All P2-P3 incidents will be processed within business hours: 9:00 – 17:00, Monday to Friday, excluding UK public holidays and SLAs apply within these timeframes only.

Service scope

• Service constraints: No significant constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Red Ant Service Desk will process all Service Requests within business hours: 9:00 – 17:00, Monday to Friday, excluding UK public holidays and following SLAs where appropriate. Red Ant Service Desk will process P1 incidents 24/7 without limitation. All P2-P3 incidents will be processed within business hours: 9:00 – 17:00, Monday to Friday, excluding UK public holidays and SLAs apply within these timeframes only.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Red Ant will prioritise all Incidents from P1 to P3, using impact and urgency to determine this. Red Ant Service Desk will process P1 incidents 24/7 without limitation. All P2-P3 incidents will be processed within business hours: 9:00 – 17:00, Monday to Friday, excluding UK public holidays and SLAs apply within these timeframes only. Note that the management of all incidents is non-chargeable where the fault is found to lie within Red Ant. Where an incident has occurred due to a change by the client or a 3rd party within the responsibility of the client, the time required to resolve the incident will be charged to the client’s service request budget.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 13/03/2017
• What the ISO/IEC 27001 doesn’t cover: No exclusions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Certification
• PCI DSS accreditation date: 15/02/2017
• What the PCI DSS doesn’t cover: Anything outside of PCI-DSS Questionnaire D (ie storage of credit card data)
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  In March 2020, when Red Ant made the decision for the entire team to work from home ahead of the Government announcement, the leadership team took extensive measures to ensure that the team remained connected and supported throughout a challenging period where it was all too easy to feel isolated and uncertain:; • our all-company meeting was increased in frequency to weekly, with complete transparency over what Red Ant was doing and how the business planned to cope, including income, outgoings and how they affected everyone individually; • support networks in the form of Slack channels and Zoom calls were set up to provide a day-to-day connection for team members, from book groups to daily quizzes, lunch and breakfast clubs; • all-team wellbeing initiatives, including a 12-week wellness programme with a professional life coach covering sleep, mental health sessions, healthy eating, yoga and Pilates, as well as virtual quizzes and escape rooms; • sharing and celebration of successful projects, including the team’s work with the Government on MHRA’s covid-specific yellow card system, which boosted team morale as it made a significant difference to the rollout of safe, effective treatment for covid and, ultimately, the delivery of vaccinations; This allowed the business to not only survive but thrive, with the team growing by 33% and the business seeing its best year from a commercial perspective.; Following a year of disruption and adaptation to new ways of working due to the pandemic, the leadership team made the decision to transform Red Ant into an employee-owned business which is now 60% owned by the team. We set up an Employee Ownership Trust (EOT) as an alternative to traditional business models where profits are solely enjoyed by investors and business leaders, as a progressive way of doing business that benefits all employees.

  Equal opportunity

  Equal opportunities; ; Red Ant is passionate about diversity, equality and encouraging the progression of everyone. Unique among technology companies, Red Ant is an employee-owned business with a team that comprises:; • 59% women across all roles from boardroom to developers, including our CEO; • a wide range of ages – school leavers up to 50+, some who have worked for the company for more than 10 years and others who have joined straight from education or as part of an apprenticeship, opening up opportunities for women and others without traditional work histories; • women returners to work and career changers who were actively recruited for their life skills as well as their work skills; • a truly diverse group of people who are both neurotypical and non-neurotypical; We have introduced working practices that specifically support women and those with caring responsibilities:; • core hours are designed to enable parents and carers to spend time with their families when they need it most at the beginning and end of the day; • hybrid working patterns mean that the team spends at least some of the week working from home, which makes a significant difference to childcare arrangements and their cost as well as other responsibilities including caring for elderly relatives; • Red Ant is always prepared to discuss and develop roles to support the team’s lives outside work – for example, the business adapted a sales support role for a talented client-facing team member when she needed to adjust her work pattern to care for her children

  Wellbeing

  Because we have such a diverse team, we recognise the importance of providing a safe space for people to reach their full potential and be themselves without judgement or discrimination. We also have a comprehensive programme for supporting and spreading awareness of mental health issues on both a team and individual level – for example, to recognise World Mental Health Day, we took part in the Lord Mayor’s Green Ribbon scheme and organised a range of wellbeing activities for the team. We believe this kind of security makes for a truly honest way of working which brings clarity to both relationships within the team and working styles within projects. It also allows us to identify where people may need more help and support, giving us the opportunity to work with them to overcome any challenges before they feel overwhelmed.; We recognise that we are all individuals with different working styles and unique needs, based on our roles, talents and preferences. We adopt an open door, open mind policy based on encouraging people to talk about their needs, listening to what they have to say and, where possible, making changes to support them. As examples, we have signed up to Spill, a dedicated resource which offers access to therapy for all team members whenever they need someone to talk to, and some of our neurodiverse team members use noise-cancelling headphones and are able to request other team members to sit with them as a ‘mirror’ to help them concentrate on intense tasks. ; We also run all-company wellbeing sessions, from yoga and Pilates to advice about sleep, healthy eating and gratitude journaling.

Pricing

• Price: £1,100 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@redant.com. Tell them what format you need. It will help if you say what assistive technology you use.