BARRIER NETWORKS LIMITED

SentinelOne Singularity Platform

SentinelOne is an AI-powered cybersecurity platform that unifies endpoint, cloud, and identity protection with AI SIEM, delivering real-time prevention, detection, and autonomous response from a single data-driven console that simplifies operations and accelerates investigations.

Features

• Storyline™ and Storyline Active Response (STAR) auto-correlate telemetry
• Purple AI analyst
• Singularity Data Lake and AI SIEM
• RemoteOps Forensics orchestrates large-scale digital forensics
• AI-powered CNAPP (Cloud Security, CWS, CNS, CDS)
• Identity Detection & Response and Identity Posture Management
• Singularity Hyperautomation provides no-code
• Unified Singularity Operations Center console
• Open APIs and Singularity Marketplace

Benefits

• Protect every endpoint, cloud workload, and identity with autonomous AI.
• Investigate complex attacks faster using Storyline™ automatic correlation and visualization.
• Use Purple AI to generate investigations, summaries, and recommended actions.
• Automate triage and response with Hyperautomation’s no-code workflow builder capabilities.
• Search security telemetry instantly using Singularity Data Lake hot storage.
• Run remote forensic collections at scale with integrated RemoteOps Forensics.
• Continuously harden cloud environments using CNAPP insights and automated remediation.
• Detect and stop identity-based attacks by monitoring AD and Entra.
• Collaborate efficiently with MDR analysts delivering 24x7 monitoring and response.
• Standardize security operations in one console with unified policies, analytics

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

737317633795188

Contact

Iain Slater
0141 356 0101
sales@barriernetworks.com

About the service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: "Our cloud-delivered services are subject to standard availability constraints. SentinelOne targets high uptime but may schedule planned maintenance (with at least two days’ notice) and emergency maintenance; planned downtime is typically limited to six hours per month and may occur mainly at weekends. ; Service availability can also be affected by factors outside our control, such as customers’ internet service providers or other third‑party networks. ; Support covers the SentinelOne software only, not underlying customer hardware, and requires deployment on supported operating systems and architectures"
• System requirements: N/A

User support

• Email or online ticketing support: Yes
• Support response times: SentinelOne provides prioritized response based on case severity and your support plan. For critical “Priority 1” issues, our target initial response is as fast as 1 hour for Enterprise / Enterprise Pro support and up to 4 hours for Standard support. High, medium, and low‑severity cases have response targets of 3–12, 6–24, and 12–72 hours respectively. Support hours are 24x7x365 for Enterprise tiers and business hours (9x5 weekdays) for Standard, so non‑urgent weekend requests on Standard are handled next business day. Response time refers to our first contact and triage, after which we work toward a clear resolution plan.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: N/A
• Onsite support: Yes
• Support levels: """SentinelOne offers Standard, Premium/Enterprise, and Enterprise Pro support tiers. ; ; Standard Support - Included with all subscriptions at no additional charge. It provides 5x9 business‑hours coverage, access to the support portal and in‑product resources, plus web/email/phone assistance for technical issues. ; ; Premium / Enterprise Support - Paid upgrade with 24x7x365 follow‑the‑sun coverage, elevated SLAs (e.g., 1‑hour response for Priority 1 vs. 4 hours on Standard), and higher ticketing priority for critical incidents. ; ; Enterprise Pro Support - Our highest tier, adding proactive environment health monitoring and proactive ticket creation on top of Enterprise Support. ; ; Pricing & technical account management; Standard Support is bundled with product licensing at no extra cost. ; Premium/Enterprise and Enterprise Pro are paid support SKUs, priced as an uplift/flat fee based on footprint and ACV; exact figures are provided via a tailored quote. ; ; A dedicated Technical Account Manager (TAM) is available as an add‑on to higher support tiers or bundled with some Elite/Enterprise Pro offers, providing deployment advisory, tailored guidance, health checks, and centralized ticket escalation. ; Our global support engineers cover both SaaS and self‑hosted/cloud deployments; there is no separate “cloud support engineer” SKU."""
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: "SentinelOne Guided Onboarding, a 90‑day guided onboarding and deployment advisory service. You work with a designated consultant who leads discovery, deployment planning, configuration, and policy/exclusion tuning, with a strong focus on knowledge transfer so your team can run the platform confidently afterward.; ; On‑site or remote onboarding sessions/workshops, depending on customer preference. ; Online training via SentinelOne University (live and on‑demand courses). ; Extensive user documentation and short how‑to videos through the SentinelOne Community portal."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: """Before the contract end date, customers should perform any final exports they require via the console or existing integrations.; ; After termination, tenant access is disabled, but SentinelOne retains customer data for a limited period defined in the agreement / data processing terms, during which customers may request assistance with any remaining exports.; ; Once that period expires, data is deleted or irreversibly sanitised in line with SentinelOne’s data‑retention and sanitisation policies."""
• End-of-contract process: """At the end of the contract, the service continues until the agreed termination date. Before expiry, we notify the customer and confirm whether they wish to renew, modify, or terminate. If the contract is not renewed, access to the service is typically reduced to read‑only for a limited period so the customer can complete data extraction and administrative tasks. After this period, access is removed and remaining customer data is securely deleted in line with our data retention and destruction policies.; ; The contract price includes use of the subscribed service for the contracted term, standard support, maintenance, security updates, and access to online documentation and self‑service resources. Where applicable, it also includes reasonable engagement with customer success for adoption and best‑practice guidance.; ; Additional costs may apply for optional services such as professional services or consultancy, bespoke integrations, premium or enhanced support tiers, extended data retention beyond the standard term, and any large‑scale or bespoke data exports or custom reports that fall outside normal product capabilities. Any such charges are quoted, agreed in advance, and aligned with the remaining contract period."""
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: SentinelOne’s Singularity Platform is operated through a secure cloud web console with role-based views and unified navigation for SOC workflows. Analysts land on dashboards showing active alerts, endpoint status, and posture, then triage in the redesigned Threat Center and pivot into detailed incident timelines. The interface links related activity via Storylines and supports Deep Visibility threat hunting with fast query search and filters. From the same console you manage policies, device groups, agent deployment, response actions (isolate, kill, remediate), and reporting, plus integrations and APIs for SIEM/SOAR and IT tools. Custom roles restrict access across sites, teams, and tenants.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: "The service provides full REST and Data Lake APIs for integration and automation. Customers can provision API access by enabling token generation in RBAC and creating scoped API keys (read/write, management, ingestion, query) in the console UI. ; Through these APIs, users can query and manage accounts, endpoints, threats, exclusions, events and logs, and ingest third‑party security telemetry into the Singularity Data Lake for XDR use cases. ; ; All API operations are subject to role-based access control, scope restrictions, deployment‑model feature parity, and documented per‑endpoint rate limits to protect platform stability and ensure fair usage (HTTP 429 on limit breaches). ; Certain low‑level and one‑off configuration actions remain console‑only and cannot be performed via API."
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: "SentinelOne’s SaaS platform is highly configurable so organisations can align protection and operations to their environment.; ; Customers can customise security policies, detection thresholds, exclusions, firewall and device-control rules, network and application control, alerting, automation (routines/playbooks), data export integrations, role-based access, dashboards, and notification channels. Tenant-level options such as SSO/SAML integration, API access, and tagging/grouping of assets can also be tailored to business structure and compliance needs.; ; Users customise the service primarily through the web management console, using built-in policy editors, role and group management, and workflow configuration screens. Integrations and advanced automation can be configured via documented REST APIs, marketplace connectors (e.g. SIEM/SOAR/ITSM), and log/telemetry export settings.; ; Customisation is typically performed by tenant administrators or security administrators with the appropriate role-based permissions. They define global or group-level policies, integrations, and automation. Helpdesk or IT operators with delegated roles may adjust device assignments, initiate actions (e.g. network isolation), or manage alerts within their scope. End users generally have limited control, such as viewing or triggering scans on their own endpoints, depending on organisational policy."

Scaling

• Independence of resources: "We minimise noisy‑neighbour impact through strict multi‑tenant isolation and capacity planning. ; Each customer is a separate tenant with isolated data, access controls and resource quotas for CPU, memory and storage. ; We run latency‑sensitive services on dedicated QoS node pools so critical traffic never competes with background jobs. ; Horizontal autoscaling and regional redundancy let the platform absorb bursts without degrading normal operations. ; Performance SLOs, continuous telemetry and load tests in isolated environments detect regressions before release. ; Together, these controls ensure one tenant’s spikes or misbehaving workloads can’t starve other users of capacity or affect their experience, even during unexpected demand spikes."

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service-level metrics focused on platform availability, performance, and reliability. Customers can monitor monthly uptime/availability of the Singularity Platform management console and core services, aligned to our standard and enhanced SLAs, including measurement methodology and exclusions .
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: SentinelOne

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: SentinelOne’s SaaS console offers multiple data export options. Users can manually export filtered lists and reports as CSV files directly from views like Endpoints using Light or Full export modes. ; For ongoing monitoring, administrators configure Data Export integrations such as SIEM, syslog, Kinesis, or REST to continuously stream threats and audit logs in near real time. ; Full EDR telemetry can be streamed from the SaaS data lake to external SIEMs or data lakes using CloudFunnel or Endpoint Data Gateway, often paired with short in‑console retention. ; For large historical datasets, Export to S3 supports long‑term retention and offline analysis by teams."
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • TXT
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SentinelOne operates the Singularity Platform as a highly available, cloud‑delivered service. We target 99.9% up time for the Management Server and Console.
• Approach to resilience: The SentinelOne management portal is hosted within AWS public cloud and thereby benefits from the inherent levels of resilience built into AWS Cloud hosting services.
• Outage reporting: Real time service status information is published by SentinelOne

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to SentinelOne production management interfaces and internal admin tools is restricted by role‑based access control, enforced through SSO with strong MFA and least‑privilege roles. Administrative access is limited to authorised staff, requires corporate identities, and is periodically reviewed and recertified. Where feasible, privileged actions use just‑in‑time elevation and are fully logged for audit. Access to support tooling and any customer‑related data is similarly controlled: only staff with a defined business need and appropriate role can view or change records, and sensitive operations (for example data exports or configuration changes) follow documented approval and ticketing processes.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SentinelOne maintains an Information Security Program aligned with ISO 27002 and other information security programs and best practices. For more information regarding SentinelOne's information security program kindly visit our trust center located at - https://trust.sentinelone.com/
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Information regarding Sentinel One configuration and change management processes are available on request.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Information regarding Sentinel One Vulnerability management processes are available on request.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Information regarding SentinelOne's Incident management processes are available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Information regarding SentinelOne's Incident management processes are available on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Proof of Concept / Proof of Value

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 7 June 2023
• What the ISO/IEC 27001 doesn’t cover: Our certificate uses Statement of Applicability Version 1.3 (29 April 2025) but does not include exclusions or controls not covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau
• ISO 9001 accreditation date: Sunday 2 June 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Cbaed41f-aa61-4059-8968-3775daaa83a4
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Ff1c64fb-7750-4095-8fbb-45aadf87260c
• Other security certifications: Yes
• Any other security certifications:
  • CREST – SOC (Security Operations Centre)
  • CREST – Penetration Testing
  • NCSC - Assured provider of Cyber Incident Exercising
  • NCSC - Assured Cyber Incident Response (CIR) Standard Level

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.