ZALARIS UK LIMITED

SAP SuccessFactors Implementation Services and Managed Support Services - Zalaris

SAP SuccessFactors full range implementation, project management, technical and support services; for the configuration, implementation and support of SAP SuccessFactors HXM / HCM / HR and Payroll solutions. Zalaris specialises in SAP SuccessFactors and numerous referenceable UK Public Sector SAP SuccessFactors projects can be provided.

Features

• Access to Zalaris UK consultant design & delivery expertise.
• Zalaris UK project management.
• Zalaris UK project methodology (adapted as clients require).
• Integration with other cloud or on-­premise systems.
• Identification of appropriate solution (process, technology, etc.)

Benefits

• Tailoring to client requirements.
• Application of externally recognised good practice.
• Provision of knowledge transfer and training.
• Minimised disruption.
• Maximised return on investment (ROI).
• Compliance with UK legislation, including GDPR.
• Peace of mind with reliable provision of industry leading solutions.

£160 to £1,080 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info_uki@zalaris.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

737598255049693

Contact

Stephen Burr
07970019272
info_uki@zalaris.com

Planning

• Planning service: Yes
• How the planning service works: Zalaris UK&I can provide services to assess your organisation during "transition". The transition phase aims to gather critical information about current and future processes and systems to provide the project with a clear understanding of solution scope and change impact.; ; In addition, any proposal would include a fully costed project and resource plan. Once underway, our Project Manager would work closely with your project and business representatives throughout the project lifecycle.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SAP SuccessFactors

Training

• Training service provided: Yes
• How the training service works: Zalaris UK&I can provide a range of training on the solutions we deploy covering IT (technical), Super User (Admin) and End User training.; ; We do this usually in a classroom environment, tailoring the training to meet your requirements. Materials are provided for your ongoing reference.; ; In addition, SAP provides online help reference materials, training documents, job aids and end-user customer communities which provide a valuable resource to our customers.
• Training is tied to specific services: Yes
• Services the training service works with: SAP SuccessFactors

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We work with customers to aid the transition to the cloud from both a business and technical perspective. We offer both business transformation service and implementation services for HR.; ; Zalaris UK&I can be your Transformation Partner. We can help you through the full transformation life cycle. Some of the key business transformation services that Zalaris UK&I offers include:; ; - Transformation Strategy & Roadmap - creating a robust roadmap that is underpinned by structured benefits and business cases.; - Organisation Design - structuring the business for success.; - Shared Services - creating a world-class HR Shared Service Centre.; - Change Management - overcoming resistance to change and delivering benefits.; ; Zalaris UK&I offers a range of implementation services to design, build, test and launch HR solutions into your organisation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Zalaris UK&I has a UK-based Support Desk which typically provides second level support to our customers. This fills the gap in skills/advice that the customer may have in-house and the "break/fix" support offered by SAP.

Service scope

• Service constraints: Zalaris apply no service constraints. Services are aligned to customer requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is via a service desk that is staffed Mon-Fri 09:00 - 17:00.; Standard response times are within Zalaris UK&I's stringent SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Zalaris UK&I provides Level 2 support. SAP provide Level 3 support for SAP SuccessFactors, and typically we find SAP SuccessFactors customers manage Level 1 support. That leaves a significant expertise support gap which our support staff can ably fill.; ; Our Support Desk is located in the UK and managed by Zalaris UK&I's UK based Support Manager. We have dedicated Support consultants based around the UK but can also offer nearshore and offshore support.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QSL
• ISO/IEC 27001 accreditation date: 18/03/24
• What the ISO/IEC 27001 doesn’t cover: All aspects of our services are covered by ISO/IEC 27001.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The IT software and consulting industry is perceived as having a low environmental footprint. However, they are not exempt from having emissions.; ; Zalaris are committed to:; ; Becoming Net Zero by 2040.; Adding targets for 100% renewable Scope 2 power in 2025.; 40% reduction in business travel emissions by 2030.

  Tackling economic inequality

  Equal compensation for equal labor is the foundation; of Zalaris' employment policy. This indicates that,; under the assumption that all other relevant conditions; remain the same, men and women are paid equally for; positions that are equivalent. ; ; Zalaris stands resolute in its commitment to combat; modern slavery, nurturing a vigilant ethos across our; operations and supply chain. Our official statement; meticulously outlines proactive measures taken to; identify and mitigate potential risks associated with; modern slavery.; Within our supplier relationships, we forge bonds of trust; and integrity, emphasizing mutual benefit. Rigorous due; diligence steers our supplier selection and onboarding; processes, encompassing reputation assessments, legal; compliance checks, adherence to safety standards, and; thorough reference evaluations. To date, no allegations; of human trafficking or slavery activities involving our; suppliers have come to light. However, should such; information emerge, swift action would be taken, and; relevant authorities promptly notified.

  Equal opportunity

  Zalaris is gender and "background" neutral and; advocates for the advantages of equality. The company; will maintain the core principles of the International; Labour Organisation and provide a professional,; inclusive work environment.

  Wellbeing

  • Health and Wellness Initiatives: We believe that; a healthy workforce is a productive one. Through; various programs and initiatives, we promote; physical activity and well-being among our; employees. From fitness challenges to nutritious; options in our canteens, we foster a culture that; values and supports healthy lifestyles.

Pricing

• Price: £160 to £1,080 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info_uki@zalaris.com. Tell them what format you need. It will help if you say what assistive technology you use.