TheTechForce Limited

Rapid7 InsightIDR

Your cloud SIEM for modern threat detection and response. InsightIDR provides immediate and accurate threat detection and drastically reduces the time to respond to attacks by combining behavioural analytics, threat intelligence, and automation in a scalable, easy to love solution that boasts the fastest deployment times in the industry.

Features

• User Behaviour Analytics: expose compromised accounts & lateral movement
• Attacker Behaviour Analytics: find known bad micro-behaviours that cause breach
• Endpoint Detection and Visibility: includes remote & travelling workers
• Centralized Log Management: simple, cloud-based performant search
• Deception Technology: add new monitoring capabilities for malicious behavior
• File Integrity Monitoring (FIM): meet multiple compliance requirements w/InsightIDR

Benefits

• Search and Visualize Your Security Data
• Detect Compromised Users and Lateral Movement
• Identify Evolving Attacker Behaviour
• 20x Faster Investigations and Incident Response
• Automatically Contain Compromised Users and Assets
• Streamlined Case Management

£18.65 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jai@techforce.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

737770371555926

Contact

Jai Aenugu
01224516181
jai@techforce.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Minimum Service Requirements available from https://www.rapid7.com/products/insightvm/system-requirements/
• System requirements: https://www.rapid7.com/products/insightvm/system-requirements/

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "We have established the following Service Level Objectives (SLOs) that govern our response and communication processes. The following time frames are relative to your time zone.; Severity-1 “Critical”: < 2 Hours initial response, 4 Business Hours update cadence; Severity-2 “High”: < 4 Business Hours initial response, 3 Business Days update cadence; Severity-3 “Medium”: < 12 Business Hours initial response, 5 Business Days update cadence"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: https://www.rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-customer-support-guidebook.pdf/; Describes how R7 support works, we have a technical Account Management team and the details can be found here.; https://www.rapid7.com/contentassets/27cecc8df3274f698972f0c2a69e6b40/rapid7-technical-account-management-support-brief.pdf/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Rapid7 offers online help, free webinars, and formalized, curriculum-based training for Rapid7 products including hands-on technical lab exercises. Rapid7 offers a flexible training model available in virtual open enrollment, virtual dedicated and on-site classroom formats. Custom training is also an option for your organization. We build a class or entire curriculum suited to your specific training objectives. Courses can include introductory or advanced product topics and can cover one or more products.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If you opt to end your engagement with Rapid7, you have the opportunity to collect and transfer any data that is possible to export.
• End-of-contract process: At the end of a contract, you will have the opportunity to collect and transfer any data possible to export. If you request that Rapid7 delete all of your data, the request will be processed within 14 days. No additional fees apply.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Home page of the Security Console includes several informational panels reflecting the assessment of risk in your environment along with your existing configurations. The data you accumulate and settings you configure will populate this space. Default items include:; • Risk and Assets Over Time; • Sites; • Current Scans for All Sites; • Asset Groups; • Asset Tags
• Accessibility standards: None or don’t know
• Description of accessibility: Details available on Request
• Accessibility testing: Details available on Request
• API: Yes
• What users can and can't do using the API: InsightVM offers the InsightVM Application Programming Interface (API) Version 3. This API supports the Representation State Transfer (REST) design pattern. Unless noted otherwise, this API accepts and produces the application/json media type. This API uses Hypermedia as the Engine of Application State (HATEOAS) and is hypermedia friendly. All API connections must be made to the security console using HTTPS.; Documentation (listing all ) for the RESTful API Version 3 is available here: https://help.rapid7.com/insightvm/en-us/api/index.html
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: InsightVM is highly configurable to meet specific customer requirements. Users can customise dashboards, reports, scan schedules, scan templates, configurate and compliance policy templates, alerts, sites, asset groups, role based access controls, and more.

Scaling

• Independence of resources: Cloud components are hosted in AWS. Rapid increases in CPU, memory, storage, and networking capacity are performed on demand to meet the scaling and performance needs of enterprise customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Platform availability is provided at https://status.rapid7.com
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Rapid7

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All of the data processed and stored is encrypted at rest using various file or disk level encryption mechanisms. Data is encrypted using industry standard AES-256 encryption with keys managed through AWS’s Key Management Service (KMS). Where possible, Rapid7 utilizes AWS’s services to manage encryption at rest (e.g. S3, EBS, RDS, etc.). When not possible, Rapid7 utilizes block level encryption provided by LUKS.; ; Block level encryption is used for ElasticSearch (only used to index some asset metadata). For all other persistence technologies/layers, AWS KMS is used.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: InsightVM supports data exports, real-time alerts, scripted API integrations to deliver results and coordinate activity between these solutions. Depending on the type of integration desired and the solution in place, InsightVM data can be delivered and custom functionality can be created enabling integrations.; InsightVM provides a variety of reports in parseable formats. Reports can be created for human delivery in PDF, RTF, Text, HTML, and XML, or in parseable formats including CSV export, a variety of XML exports, and direct-to-database export. Report content is based on the report template selected as well as filter criteria for vulnerability types and severities.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • RTF
  • A variety of XML exports
  • Parseable formats including CSV export
  • XML
  • HTML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: During the term of Customer’s subscription, the Service will perform in accordance with and subject to the Service Level Agreement (“SLA”) documented at https://www.rapid7.com/legal/sla/. Rapid7’s target is 100% System Availability. If the System Availability during a given month is less than 99.95%, Customer may be eligible for a credit as detailed below (“Service Credit”), which is the sole and exclusive remedy for any failure to meet the SLA.
• Approach to resilience: Rapid7 maintains a Business Continuity Plan for the Insight platform. The primary goal of this plan is to ensure organizational stability, as well as coordinate recovery of critical business functions in managing and supporting business recovery in the event of disruption or disaster. Thus, the plan accomplishes the following:; Ensures critical functions can continue during and after a disaster with minimal interruption;; Identifies and decreases potential threats and exposures; and; Promotes awareness of critical interdependencies.; We can share a high-level overview of our Business Continuity Plan for the Insight platform upon request.
• Outage reporting: Service status is available at status.rapid7.com. Users may elect to subscribe to notifications from this site.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: InsightVM provides an internal authentication mechanism as well as integration with external authentication sources for authentication, minimizing user management overhead. Authorized permissions are determined by a user’s assigned role-based access control (RBAC).; The application provides single-sign-on authentication with the following sources:; • LDAP (including Microsoft Active Directory); • Kerberos; • SAML 2.0 via external identity provider (IdP-initiated login only); The application also continues to support its two internal user account stores:; • XML file lists default “built-in” accounts.; • Datastore lists standard user accounts, which are created by a global administrator.
• Access restrictions in management interfaces and support channels: InsightVM provides comprehensive role-based access controls (RBACs) that govern functionality such as scanning capabilities, scan configuration creation/modification, asset grouping, reporting, administrative functions, and other settings. Along with functional access controls, RBAC extends to visibility of scan target assets. Users can only view scan or report data on those devices or collections of devices to which they have access. InsightVM includes pre-defined user roles addressing core permission sets that can be customized as needed. Additional custom roles can be created and assigned to users, allowing for efficient access management.; For additional information regarding roles and permissions, please refer to: https://insightvm.help.rapid7.com/docs/managing-users-and-authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: InsightVM provides an internal authentication mechanism as well as integration with external authentication sources for authentication, minimizing user management overhead. Authorized permissions are determined by a user’s assigned role-based access control (RBAC).; The application provides single-sign-on authentication with the following sources:; • LDAP (including Microsoft Active Directory); • Kerberos; • SAML 2.0 via external identity provider (IdP-initiated login only); The application also continues to support its two internal user account stores:; • XML file lists default “built-in” accounts.; • Datastore lists standard user accounts, which are created by a global administrator.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC2 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 Type II
• Information security policies and processes: The Information Security and Information Technology groups are responsible for monitoring compliance with data security policies and procedures. Users found in violation of information security policies may be subject to disciplinary action, up to and including 1) removal from any access to company or customer assets, data, or systems, 2) termination of employment, and/or 3) legal action. When required, Information Security will work with Legal and People Strategy to address any instance of non-compliance.; ; We use a SaaS product to manage and control relevant Information Security policies, which includes version control editors and full audit history. Rapid7 employment policies are documented in an internal employee handbook.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Rapid7 applies a systematic approach to managing change so that changes to services impacting Rapid7 and our customers are reviewed, tested, approved, and well communicated. Separate change management processes are in place for corporate IT systems and Insight platform systems to ensure changes are tailored to the specifics of each environment. The goal of Rapid7’s change management process is to prevent unintended service disruptions and to maintain the integrity of services provided to customers. All changes deployed to production undergo a review, testing, and approval process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Information Security team is continuously monitoring the Rapid7 network and our product environments in accordance with formally documented vulnerability management processes and procedures. Information Security conducts vulnerability scans on a continuous basis, at least weekly. Rapid7 begins immediate action following the identification of critical vulnerabilities and generally completes the process in well under 48 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use InsightIDR to monitor for suspicious and malicious behavior across our user endpoints, networks, servers, and cloud services. Our InsightIDR configuration uses a combination of user behavior analytics, attacker behavior analytics in the form of curated threat intelligence, and custom alerts.; ; We only monitor systems that Rapid7 has implemented in our hosting environments and platform, not systems that customers deploy themselves within their environment.
• Incident management type: Supplier-defined controls
• Incident management approach: There is a formal Incident Management process in place and we can provide our Incident Response policy. Incidents are handled by the Information Security team and are escalated to Rapid7's in-house Incident Response team when necessary.; ; Rapid7 uses InsightIDR to monitor on-premises and cloud environments for security incidents. Information Security partners with the MDR and Incident Response services teams to supplement Rapid7’s incident response program. InsightIDR alerts are regularly reviewed by analysts and escalated via a paging system when indications of potentially malicious activity are detected.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  The wellbeing of every pack member is critical to our success. When we’re strong individually, we’re stronger together, and unstoppable as we seek to grow, advance the industry, and carry out our mission to End Cyber Risk.; ; We want our employees to advance their career and our mission while feeling mentally clear, physically energetic, and connected to the things and people they care about most. Our goal is to encourage a work environment where wellbeing is the foundation that propels our employees forward, not something that has to be sacrificed for them to be successful.; ; Rapid7 offer focus areas, benefits and tools that focus on Professional enhancements, as well as physical, mental, financial and emotional wellbeing.

Pricing

• Price: £18.65 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jai@techforce.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.