MKSK CONSULTING LTD

MKSK Oracle Cloud HCM Extensions

Elevate your Oracle Cloud HCM experience with MKSK's custom extensions. Tailored to your needs, we enhance functionality and efficiency, maximizing the potential of your HCM platform. Unlock new possibilities with MKSK Oracle Cloud HCM Extensions.

Features

• Customized solutions tailored to your organization's specific needs
• Smooth integration with existing systems for seamless workflow integration
• Augmented features to enhance efficiency within HCM operations
• Scalable solutions adaptable to your organization's growth and expansion
• Personalized interfaces and workflows to optimize user experience
• Comprehensive reporting tools for deeper insights into HR data
• Built-in compliance measures to ensure regulatory adherence
• Mobile access for convenient HCM functions anytime, anywhere
• Ongoing support and updates to optimize performance continually
• Cost-effective solutions maximizing value for your investment

Benefits

• Increased efficiency and productivity in HR operations
• Tailored solutions aligning with organizational needs and goals
• Enhanced user experience leading to higher user adoption rates
• Deeper insights into HR data for better decision-making
• Improved compliance with regulatory standards and industry requirements
• Seamless integration reducing operational friction and downtime
• Scalable solutions accommodating organizational growth and changes
• Mobile accessibility enabling anytime, anywhere access to critical HR functions
• Continuous support ensuring system optimization and reliability
• Cost-effectiveness through optimized resource utilization and streamlined processes

£495 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mksk.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

737858996323901

Contact

Mohammed Khan
+44 7912113775
gcloud@mksk.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Oracle Cloud HCM, Oracle Cloud ERP and Oracle Business Intelligence and Reporting
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements: Oracle Cloud HCM Licence

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response times are governed by our Service Level Agreements (SLAs), which outline our commitment to addressing inquiries within specified timeframes. During standard business hours, our response times typically range from a few hours to one business day, depending on the complexity of the issue. For inquiries received during weekends or outside of standard business hours, our response times may be slightly longer, as outlined in our SLAs. We are committed to providing timely and effective support to our clients, and our SLAs ensure that response times are consistently met and monitored for customer satisfaction.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: At MKSK Consulting, inclusivity and accessibility are foundational principles guiding our web chat support services. We prioritize adherence to industry-leading web design standards and best practices to ensure that our clients' web chat interfaces are accessible to all users. As technology progresses, we remain proactive in seeking innovative solutions to address specific accessibility challenges and enhance user experiences within the realm of web chat support. While our commitment to accessibility is unwavering, it's important to recognise responsibility for compliance with specific accessibility regulations, such as ADA and Section 508. To empower our clients in achieving accessibility compliance, we provide comprehensive guidance and resources tailored to web chat interfaces. This includes offering accessibility tips and recommendations specific to chat support interactions. Furthermore, we advocate for thorough testing of our chat support features to ensure compliance with accessibility guidelines, leveraging tools like the WAVE Web Accessibility tool. At MKSK Consulting, our dedication to collaboration means we work closely with our clients to develop web chat support solutions that are not only accessible and inclusive but also user-friendly. We prioritize the needs of all users to create a seamless and equitable experience for everyone engaging with our chat interfaces.
• Onsite support: Yes, at extra cost
• Support levels: At MKSK Consulting, we provide three distinct support levels tailored to suit the varying needs of our clients: Basic Support: Offering essential assistance, including access to our support ticketing system and email support during standard business hours, Basic Support is ideal for clients with straightforward inquiries or occasional technical issues. Standard Support: Building upon Basic Support, Standard Support ensures enhanced responsiveness and priority handling of requests. Clients benefit from faster response times and extended support hours, catering to those with moderate technical requirements and a need for reliable assistance. Premium Support: Our highest level of service, Premium Support, offers expedited response times, extended support hours, and access to a dedicated Technical Account Manager or Cloud Support Engineer. This individual serves as a single point of contact, providing personalized assistance, proactive guidance, and strategic advice to optimize the client's technology infrastructure. Pricing for our support levels varies based on services, response times, and included features. We offer flexible pricing models to accommodate unique requirements and budgets. For specific pricing details, clients can contact our sales team for assistance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: At MKSK Consulting, we prioritize user-friendly onboarding to ensure clients quickly and effectively utilize our services. Our approach includes diverse training options tailored to individual preferences and organizational requirements.; ; For hands-on learning, we offer onsite training sessions led by experienced instructors. These sessions provide personalized guidance and practical demonstrations, ensuring users grasp concepts effectively. Additionally, our online training modules offer flexibility for remote teams, featuring interactive webinars, virtual classrooms, and self-paced tutorials accessible from anywhere.; ; Complementing our training initiatives, comprehensive user documentation is provided, including manuals, guides, and FAQs. These resources empower users to navigate our services independently, serving as valuable references for troubleshooting and maximizing functionality.; ; Furthermore, our dedicated support team stands ready to address any queries or technical challenges users may encounter. Through various communication channels such as phone, email, and online chat, prompt assistance is available to ensure a seamless user experience.; ; With a blend of training options, extensive documentation, and ongoing support, MKSK Consulting facilitates a smooth transition for users, enabling them to harness the full potential of our services from the outset.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At MKSK Consulting, we prioritize data accessibility and integrity, even when the contract comes to an end. To ensure a seamless transition, we provide users with straightforward methods for extracting their data from our systems.; ; Firstly, we offer comprehensive data export functionalities within our platform, allowing users to easily download their information in standard file formats such as CSV or Excel. This enables users to retain ownership and control over their data, facilitating smooth migration to alternative platforms or storage systems.; ; Additionally, our team is available to provide guidance and support throughout the data extraction process. Whether users require assistance navigating export options or have specific requirements for data formatting, our experts are on hand to offer personalized assistance and ensure a hassle-free experience.; ; Furthermore, as part of our commitment to data privacy and security, we adhere to industry best practices and compliance standards when handling user data during extraction. This includes implementing robust encryption protocols and access controls to safeguard sensitive information throughout the export process.; ; Overall, our goal is to empower users with the tools and support needed to extract their data efficiently and securely, ensuring a seamless transition at the end of the contract period.
• End-of-contract process: Upon contract termination, MKSK Consulting initiates key processes for a smooth transition. We review terms and deliverables, finalize pending milestones, and facilitate knowledge transfers. We guide clients on next steps, addressing inquiries or support needs. Our contracts cover tailored services, with potential additional costs outlined transparently.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: We ensure users are unaffected by demand fluctuations through robust infrastructure and capacity planning. Our systems are designed to scale dynamically to accommodate varying user loads without degradation. Additionally, we employ load balancing techniques and implement redundancy measures to maintain service availability and performance during peak usage periods.

Analytics

• Service usage metrics: Yes
• Metrics types: Our Oracle Cloud HCM extensions service includes comprehensive usage metrics. These metrics cover adoption rate, feature usage, user engagement, and system performance. Clients gain insights into extension effectiveness and user behavior to optimize HCM processes.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can request a export from the support team.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee high availability of our services through stringent service level agreements (SLAs). Our SLAs typically ensure a minimum uptime percentage, often exceeding industry standards. In the event of failure to meet agreed-upon availability levels, users may be eligible for refunds or service credits as outlined in our SLA terms. These measures ensure users experience consistent and reliable service delivery.
• Approach to resilience: Available on request.
• Outage reporting: Outages can be viewed from our public status board.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is tightly controlled through rigorous authentication mechanisms and role-based access controls. Multi-factor authentication, strong password policies, and encryption protocols safeguard against unauthorized access. Role-based access ensures that only authorized personnel can access specific functionalities based on their job responsibilities. Additionally, access to support channels is restricted to authenticated users with verified credentials, preventing unauthorized inquiries or actions. Regular audits and monitoring mechanisms further reinforce access restrictions, ensuring compliance with security standards and minimizing the risk of unauthorized access or data breaches.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Skills Front
• ISO/IEC 27001 accreditation date: 07/12/2023
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification primarily covers our Information Security Management System (ISMS), ensuring the implementation of robust security controls to protect sensitive information assets. However, it's essential to note that ISO/IEC 27001 certification doesn't explicitly cover external factors such as natural disasters, supplier vulnerabilities, or human errors unrelated to information security protocols. Additionally, it doesn't guarantee absolute protection against all potential cybersecurity threats or breaches, as security is an ongoing process requiring vigilance and continuous improvement.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our ISO/IEC 27001 certification primarily covers our Information Security Management System (ISMS), ensuring the implementation of robust security controls to protect sensitive information assets. However, it's essential to note that ISO/IEC 27001 certification doesn't explicitly cover external factors such as natural disasters, supplier vulnerabilities, or human errors unrelated to information security protocols. Security is an ongoing process requiring vigilance and continuous improvement.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our configuration and change management approach ensures meticulous tracking and seamless transitions throughout the service lifecycle. We employ robust tracking mechanisms to monitor components from inception to retirement, ensuring transparency and accountability. Changes undergo rigorous assessment, with a keen focus on potential security impacts. Our process integrates thorough security evaluations, including vulnerability assessments and risk analyses, to preemptively address any security concerns. By prioritizing security and meticulous tracking, we ensure the integrity and reliability of our services, fostering trust and confidence among our clients.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process employs proactive measures to safeguard against potential threats. We continuously assess threats through a combination of automated scanning tools, penetration testing, and threat intelligence feeds. Rapid patch deployment is facilitated by a well-defined escalation process, prioritizing critical vulnerabilities. We source threat intelligence from reputable sources including security advisories, industry reports, and vendor announcements. This proactive approach ensures swift identification and mitigation of vulnerabilities, bolstering the resilience of our services against emerging threats and minimizing the window of exposure.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our protective monitoring processes employ advanced detection mechanisms to swiftly identify potential compromises. Continuous monitoring, anomaly detection, and real-time alerts enable rapid response to suspicious activities. Upon detection, our response protocols are triggered immediately, initiating thorough investigation and containment measures. Response times adhere to predefined SLAs, ensuring swift resolution and mitigation of incidents. Our proactive approach minimizes the impact of potential compromises, safeguarding the integrity and security of our services
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident management processes are structured with predefined protocols for common events, ensuring swift and efficient resolution. Users report incidents through dedicated channels, including a designated support portal and direct communication channels with our support team. Upon receipt, incidents are triaged and escalated as per severity levels. We provide incident reports through transparent communication channels, detailing the incident's nature, impact, and resolution steps. Our proactive approach and clear communication ensure minimal disruption and maximum transparency throughout the incident lifecycle, fostering trust and confidence among our users.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an Oracle Cloud HCM implementation company, MKSK Consulting contributes to fighting climate change in the following ways:; 1. Remote Working: By enabling remote working options for our employees and clients, we reduce the need for commuting and office space, thereby lowering carbon emissions associated with transportation and building energy consumption.; 2. Technology Solutions: Our services focus on implementing efficient digital solutions, which can help organizations streamline their operations and reduce paper usage, energy consumption, and waste generation, contributing to overall environmental sustainability.; 3. Training and Awareness: We prioritize training employees from various fields, including environmental sustainability practices. Through our programs, we educate and empower individuals to make environmentally conscious decisions in their professional and personal lives, fostering a culture of sustainability within organizations and communities.; 4. Supplier Influence: We work closely with our suppliers to ensure environmentally responsible practices throughout our supply chain. By encouraging sustainable sourcing and production methods, we contribute to reducing the environmental impact associated with the goods and services we procure.; 5. Community Engagement: Through our contract delivery and outreach initiatives, we engage with local communities to raise awareness about climate change and environmental protection. By promoting eco-friendly practices and initiatives, we inspire positive change and collective action towards mitigating climate change effects.; Overall, MKSK Consulting is committed to integrating environmental considerations into our service provision, supporting efforts to combat climate change and achieve net zero greenhouse gas emissions. We recognize the importance of aligning our business practices with environmental sustainability goals and strive to make a positive impact on the planet through our operations and partnerships.

  Covid-19 recovery

  MKSK Consulting contributes to COVID-19 recovery efforts by:; 1. Employment Opportunities: We create employment opportunities through our remote working model and by offering re-training programs. These initiatives aim to support individuals left unemployed by COVID-19, particularly in high-growth sectors, facilitating their return to work and economic stability.; 2. Community Support: Through our contract delivery, we prioritize supporting people and communities affected by COVID-19. This includes providing assistance to those worst affected or shielding, helping them manage and recover from the impacts of the pandemic.; 3. Business Recovery: We assist organizations and businesses in managing and recovering from the impacts of COVID-19. Our services adapt to new ways of working, ensuring continuity and resilience in service delivery amidst evolving challenges.; 4. Mental Health Support: MKSK Consulting prioritizes the physical and mental well-being of individuals affected by COVID-19. We offer initiatives aimed at reducing the demand on health and care services by promoting mental health awareness and support mechanisms.; 5. Workplace Adaptation: Our services focus on improving workplace conditions to support the COVID-19 recovery effort. This includes implementing effective social distancing measures, facilitating remote working arrangements, and promoting sustainable travel solutions, ensuring the safety and well-being of employees.; Through our commitment to these activities, MKSK Consulting actively contributes to COVID-19 recovery efforts, supporting individuals, communities, and organizations in navigating the challenges posed by the pandemic and fostering resilience for the future.

  Tackling economic inequality

  As an Oracle Cloud HCM implementation company, MKSK Consulting contributes to tackling economic inequality through the following activities:; 1. Entrepreneurship Support: We create opportunities for entrepreneurship and assist small organizations in growing their businesses. By supporting economic growth and business creation, we contribute to job creation and economic empowerment, particularly for those facing barriers to employment and those in deprived areas.; 2. Employment and Training Opportunities: MKSK Consulting creates employment and training opportunities, focusing on industries with skills shortages and high growth sectors. Our initiatives aim to bridge skills gaps, enhance educational attainment, and provide recognized qualifications, empowering individuals to access sustainable employment opportunities.; 3. Skills Development: We support educational attainment relevant to our contracts, offering training schemes that address skills gaps and result in recognized qualifications. By investing in skills development, we empower individuals to thrive in the workforce and contribute to economic prosperity.; 4. Supply Chain Diversity: MKSK Consulting promotes a diverse supply chain by engaging with new businesses, entrepreneurs, start-ups, SMEs, VCSEs, and mutuals. Through collaboration and fair partnerships, we enhance supply chain resilience and capacity, fostering economic inclusion and opportunity.; 5. Innovation and Technology Adoption: We support innovation and disruptive technologies throughout the supply chain, aiming to deliver lower costs and higher quality goods and services. By embracing scalable and future-proofed methods, we modernize delivery processes and increase productivity, driving economic growth and competitiveness.; 6. Cybersecurity Management: MKSK Consulting takes action to identify and manage cybersecurity risks in the delivery of our contracts, including within the supply chain. By prioritizing cybersecurity measures, we ensure the integrity and security of operations, safeguarding against potential threats and disruptions.; Through these activities, MKSK Consulting actively contributes to tackling economic inequality by fostering entrepreneurship, creating employment opportunities, promoting skills development, diversifying supply chains, fostering innovation, and ensuring cybersecurity resilience.

  Equal opportunity

  MKSK Consulting actively promotes equal opportunity by addressing workforce inequality and reducing the disability employment gap through the following actions:; 1. Representation of Disabled People: We take concrete action to increase the representation of disabled individuals in our contract workforce. By providing equal opportunities for disabled people, we ensure a diverse and inclusive work environment that values and leverages individual talents and abilities.; 2. Skills Development for Disabled People: MKSK Consulting supports disabled individuals in developing new skills relevant to our contracts. Through training schemes resulting in recognized qualifications, we empower disabled individuals to enhance their professional capabilities and pursue fulfilling career opportunities.; 3. Advocacy and Influence: Our contract delivery efforts extend beyond the workplace to influence staff, suppliers, customers, and communities in supporting disabled people. By raising awareness and promoting inclusivity, we foster a culture of support and understanding, driving positive change in attitudes and behaviors towards disabled individuals.; 4. Tackling Workforce Inequality: We take proactive measures to identify and address inequality in employment, skills, and pay within our contract workforce. Through targeted interventions and support programs, we strive to create pathways for advancement and in-work progression, particularly for individuals from disadvantaged or minority groups.; 5. Modern Slavery Risk Management: MKSK Consulting is committed to identifying and managing the risks of modern slavery in the delivery of our contracts, including within the supply chain. By implementing robust measures and monitoring mechanisms, we ensure ethical practices and uphold human rights standards throughout our operations.; Through these actions, MKSK Consulting demonstrates its commitment to promoting equal opportunity and fostering a workplace environment where all individuals, regardless of disability or background, have the opportunity to thrive and succeed.

  Wellbeing

  MKSK Consulting prioritizes the health, wellbeing, and community integration of our workforce and stakeholders through the following initiatives:; 1. Support for Health and Wellbeing: MKSK Consulting takes proactive measures to support the health and wellbeing of our contract workforce, encompassing both physical and mental health. By providing access to resources, support networks, and wellness programs, we promote a positive and inclusive work environment that prioritizes employee health and wellbeing.; 2. Advocacy and Influence: In delivering our contracts, we leverage our influence to promote health and wellbeing among our staff, suppliers, customers, and communities. Through awareness campaigns, training sessions, and policy initiatives, we advocate for practices that support physical and mental health, fostering a culture of care and resilience.; 3. Community Integration: MKSK Consulting collaborates with users and communities in the co-design and delivery of our contracts to promote strong community integration. By engaging stakeholders in meaningful dialogue and involving them in decision-making processes, we foster inclusive and integrated communities that are empowered to thrive and succeed.; 4. Influence and Engagement: We extend our efforts to influence staff, suppliers, customers, and communities through the delivery of our contracts, advocating for policies and practices that support strong, integrated communities. By fostering collaboration and partnership, we work towards building resilient and interconnected communities that benefit from shared resources and support networks.; Through these initiatives, MKSK Consulting demonstrates its commitment to improving health and wellbeing, promoting community integration, and fostering a supportive and inclusive environment for all stakeholders involved in our contracts.

Pricing

• Price: £495 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@mksk.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.