Communication-STEM Ltd

Forescout Cloud

The solution provides visibility and the cyber risk for any IP/MAC address connected cyber assets. Visualise the risk and compliance posture changes over time. Detect any cyber threats and orchestrate the response.

Features

• IT, IoT, IoMT and OT asset discovery and classification
• Cyber asset attack surface management with risk scoring and compliance
• Threat detection with case management
• Threat response with workflow orchestrations
• Reporting

Benefits

• 100% visibility of attack surface
• Risk score: Prioritise investigation effort
• 90-day risk timeline: Perform security forensics
• Threat detection: discover high fidelity true threats
• AI assist: Generative AI to increase investigation efficiency

£13.00 to £46.50 a user a year

• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrea.le.velle@c-stem.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

738263094539554

Contact

Andrea le Velle
0345 241 0000
andrea.le.velle@c-stem.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Extension to EyeSight or standalone depending on the feature
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No
• System requirements: Requires an internet browser to access the service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response within one hour for severity 1 incidents with a 24x7 support package.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: C-STEM offers two levels of technical support, Basic and Advanced support. Advanced support is more costly however it provides 24x7 cover whilst basic support covers only UK working hours. A TAM can be provided at an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Log data can be exported over Syslog. Asset data can be exported as a CSV file.
• End-of-contract process: Customer will be asked to renew or will loose access at the end of contract date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: SaaS based solution
• Accessibility standards: None or don’t know
• Description of accessibility: Forescout commissioned an Accessibility Conformance Report in 2019 for their then current products which achieved a WCAG 2.0 score of AA however recent product acquisitions have not yet been assessed.
• Accessibility testing: Forescout commissioned an Accessibility Conformance Report in 2019 for their then current products which achieved a WCAG 2.0 score of AA however recent product acquisitions have not yet been assessed.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Cloud service provider auto scaling in the backend.

Analytics

• Service usage metrics: Yes
• Metrics types: GB of data

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Forescout

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is an "Export CSV" button in the interface which allows for data to be exported in CSV format.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Data is ingested through API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% monthly availability. if not achieved C-STEM will provide service credit depending on the monthly availability percentage. Details: https://docs.forescout.com/bundle/forescout-service-level-agreements/page/forescout-cloud-services-service-level-agreement-v1-1.html
• Approach to resilience: Available on request
• Outage reporting: Customers are notified via email

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Role based access control
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 03/05/2021
• What the ISO/IEC 27001 doesn’t cover: Certificate is for the GCP hosting only.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: CIP-004, NIST SP 800-53 AT-3

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: N/A
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We use Threat Modeling, Software Code review, vulnerability scanning, Third Party PenTests and HackerOne bug bounty to validate our Software. ; Vulnerabilities are ranked by severity (CVSS 3.1) and tracked through remediation.; We investigate our security tickets to identify the types of issues (CWEs) to inform our Development Security Training practice, Threat Modeling and Program Increment planning.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Forescout has a Business Continuity Plan, Incident Response Plan, Disaster Recovery plans, policies, and procedures which are tested annually and attested for within our SOC2 Type 2.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: N/A

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Our employees are our most valuable resource and are a key factor in the delivery of services to our clients. We recognise that it is the caliber of the people that make up our teams that differentiates us from our competitors. As such, we work hard to recruit, develop and retain the best talent in the industry. As part of their personal development, each of our employees is given a clear route for progression, including technical and professional training. Further to this, it is crucial that all employees maintain a high level of safety and technical expertise, therefore regular training and advice is made available. We provide our employees with training to ensure they are aware of the company's legal obligations, policies and internal procedures relating to the provision of Equality and Diversity. This understanding of their obligations allows them to interact with their colleagues fairly and equally in all areas of their employment. Annual appraisals are conducted with all employees, allowing quality one-to-one time with their manager to discuss their performance, establish new objectives and determine the employee's individual training and development needs that are required to assist in achieving their goals.

Pricing

• Price: £13.00 to £46.50 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full features for 14 days.

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrea.le.velle@c-stem.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.