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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Track Record Engage
Jacobs U.K. Limited

Track Record Engage

Jacobs’, easy-to-use stakeholder management tool.  A digitised, single source of truth to manage relationships effectively and demonstrate compliance with statutory planning requirements. Gain far greater analysis and insight into stakeholder behaviour, sentiment and trends. The result, a more agile stakeholder management process delivered at lower cost with a better experience.

Features

  • Link stakeholders to land interests, build a web of information.
  • Record sentiments after stakeholder interactions, create a view of consensus.
  • Near-time reporting. Measure progress of your goals and objectives.
  • Obtain a clear picture of land ownership and access status.
  • Co-ordinate design layers and environmental constraints. View a complete picture.

Benefits

  • Mitigate project delays. Create a digital evidence portfolio, demonstrating compliance.
  • Save time by bulk uploading data. Templates for mass communications.
  • Increase collaboration. With unlimited seats your price won’t increase.
  • Centralize the collection, storage, analysis and reporting of stakeholder information.

Pricing

£4,000.00 to £75,000.00 a licence

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 3 8 4 7 2 9 6 0 1 5 7 3 8 2

Contact

Jacobs U.K. Limited Hugh McMichael
Telephone: 0131 659 1500
Email: hugh.mcmichael@jacobs.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
Planned maintenance is carried out outside of standard business hours and will generally be transparent to users.
System requirements
  • Chrome
  • Firefox
  • Safari
  • MS Edge
  • Internet Explorer

User support

Email or online ticketing support
Email or online ticketing
Support response times
Generally within 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support requests are assigned an SLA based on urgency
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide both online and offline user guides, webinar and onsite training (for a fee).
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be exported from the system in XML, HTML, JSON and Excel formats
End-of-contract process
All client data is provided at the end of contract in agreed formats. With client agreement, data will be retained for period after contract termination to ensure no data is lost in transfer

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Track Record is built as a responsive web application and will dynamically reposition the UI to suit desktop, tablet and phone resolutions.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The user interface is accessible through a supported browser.
Accessibility standards
None or don’t know
Description of accessibility
Followed best practice around colour contrast.
Accessibility testing
No testing undertaken with users of assistive technology.
API
Yes
What users can and can't do using the API
Track Record has a data transfer API to facilitate import and export of data sets between systems.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
General configuration, data sets and terminology are customisable.

Scaling

Independence of resources
The server platform is automatically and continually monitored to ensure performance standards are maintained for all users/clients.

Analytics

Service usage metrics
Yes
Metrics types
User login details are available
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Using standard functionality users can download data in bulk from Track Record in XLSX (Excel) format.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLSX / Excel
  • JSON
  • HTML
  • XML
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The Track Record service is operated under a "best effort" SLA and we do not provide specific guarantees. Track Record historically has very good uptime performance of 99.98% over the previous 12 months.
Approach to resilience
We utilise MS Azure as a real time fail over environment in case of disaster affecting our primary data centre, severely reducing the likelihood of extended downtime.
Outage reporting
We use 3rd party automated monitoring services which continually check if our services are available. If downtime is ever detected system administrators are immediately notified via email and SMS. A public dashboard page is also available.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Track Record has an admin interface accessed by the Track Record Engage Team that enables full control of user and user team access to modules and user rights (e.g. ability to edit or delete). User access can be locked upon request by the client or if there is no user activity for a specified period of time (6 months) then the user account is automatically locked.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
Jacobs takes all aspects of security very seriously and we provide the top level of service support. Hosted solutions provided by Jacobs Digital have undergone regular penetration testing by an independent 3rd party security consultancy. Our SasS (Software as a Service) platforms are available as fully managed hosted solutions on the internet or we also offer heightened security hosting options including hosting within our client’s network and bespoke secure network solutions.
Information security policies and processes
Jacobs offer integrated and truly secure enterprise- capable solutions that span the cybersecurity lifecycle. We are a market leader in cyber security offering the full breadth of security services. We offer a complete suite of cyber capabilities that range from holistic enterprise lifecycle security and secure business transformation, to threat assessment, risk management, security architecture, audit, review & penetrating testing, SOC and incident response (CIR). Because our services are engineered to align with the cybersecurity standards of our clients and market regulations (from the National Institute of Standards and Technology (NIST) to the Office of Nuclear Regulation and Ministry of Defence), the client is completely free choose the engagement model and service level that aligns with their needs. In particular, the Jacobs Cybernet secure network solution has been certified for use up to UK Official Sensitive and the highest Defence Cyber Protection Partnership level (usually reserved only for Secret). We also have a number of certified Secret networks across the UK

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Application updates goes through a series of checks before being rolled out to our production environment including code reviews, black box testing, acceptance testing, security testing and finally penetration testing after being rolled out.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Application updates are routinely checked for possible vulnerabilities including XSS and CSRF attacks, SQL injection and weak password controls. Data encryption is always employed when exposing/transferring data to a client side environment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use active monitoring to detect possible attacks including an IDS firewall for network level threats and automated detection built into the application itself to indicate and notify of a possible attack.
Incident management type
Supplier-defined controls
Incident management approach
In the event of an incident the Track Record Facilities Team will often be the first point of contact. They will go through a pre-defined check list and determine if they can resolve the issue, if not they will contact the technical support team to follow up with the user. For a serious issue, such as a prolonged server outage, the Track Record disaster plan will come in effect. After the incident is resolved a downtime post-mortem will be carried out to establish the exact cause and what can be done in future to avoid a repeat situation.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Reduction of paper, waste, storage.
Covid-19 recovery

Covid-19 recovery

Reduce spread of COVID by providing digital tools which reduces objects being shared by team members
Equal opportunity

Equal opportunity

Provides accessibility options for people with disabilities. Reduces bias with data driven solutions
Wellbeing

Wellbeing

Digital solutions improve quality of life by reducing time on site.

Pricing

Price
£4,000.00 to £75,000.00 a licence
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Time-limited pilot

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.