Jacobs U.K. Limited

Track Record Engage

Jacobs’, easy-to-use stakeholder management tool.  A digitised, single source of truth to manage relationships effectively and demonstrate compliance with statutory planning requirements. Gain far greater analysis and insight into stakeholder behaviour, sentiment and trends. The result, a more agile stakeholder management process delivered at lower cost with a better experience.

Features

• Link stakeholders to land interests, build a web of information.
• Record sentiments after stakeholder interactions, create a view of consensus.
• Near-time reporting. Measure progress of your goals and objectives.
• Obtain a clear picture of land ownership and access status.
• Co-ordinate design layers and environmental constraints. View a complete picture.

Benefits

• Mitigate project delays. Create a digital evidence portfolio, demonstrating compliance.
• Save time by bulk uploading data. Templates for mass communications.
• Increase collaboration. With unlimited seats your price won’t increase.
• Centralize the collection, storage, analysis and reporting of stakeholder information.

£4,000.00 to £75,000.00 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

738472960157382

Contact

Hugh McMichael
0131 659 1500
hugh.mcmichael@jacobs.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Planned maintenance is carried out outside of standard business hours and will generally be transparent to users.
• System requirements:
  • Chrome
  • Firefox
  • Safari
  • MS Edge
  • Internet Explorer

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Generally within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support requests are assigned an SLA based on urgency
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide both online and offline user guides, webinar and onsite training (for a fee).
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be exported from the system in XML, HTML, JSON and Excel formats
• End-of-contract process: All client data is provided at the end of contract in agreed formats. With client agreement, data will be retained for period after contract termination to ensure no data is lost in transfer

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Track Record is built as a responsive web application and will dynamically reposition the UI to suit desktop, tablet and phone resolutions.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The user interface is accessible through a supported browser.
• Accessibility standards: None or don’t know
• Description of accessibility: Followed best practice around colour contrast.
• Accessibility testing: No testing undertaken with users of assistive technology.
• API: Yes
• What users can and can't do using the API: Track Record has a data transfer API to facilitate import and export of data sets between systems.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: General configuration, data sets and terminology are customisable.

Scaling

• Independence of resources: The server platform is automatically and continually monitored to ensure performance standards are maintained for all users/clients.

Analytics

• Service usage metrics: Yes
• Metrics types: User login details are available
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Using standard functionality users can download data in bulk from Track Record in XLSX (Excel) format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX / Excel
  • JSON
  • HTML
  • XML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Track Record service is operated under a "best effort" SLA and we do not provide specific guarantees. Track Record historically has very good uptime performance of 99.98% over the previous 12 months.
• Approach to resilience: We utilise MS Azure as a real time fail over environment in case of disaster affecting our primary data centre, severely reducing the likelihood of extended downtime.
• Outage reporting: We use 3rd party automated monitoring services which continually check if our services are available. If downtime is ever detected system administrators are immediately notified via email and SMS. A public dashboard page is also available.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Track Record has an admin interface accessed by the Track Record Engage Team that enables full control of user and user team access to modules and user rights (e.g. ability to edit or delete). User access can be locked upon request by the client or if there is no user activity for a specified period of time (6 months) then the user account is automatically locked.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: Jacobs takes all aspects of security very seriously and we provide the top level of service support. Hosted solutions provided by Jacobs Digital have undergone regular penetration testing by an independent 3rd party security consultancy. Our SasS (Software as a Service) platforms are available as fully managed hosted solutions on the internet or we also offer heightened security hosting options including hosting within our client’s network and bespoke secure network solutions.
• Information security policies and processes: Jacobs offer integrated and truly secure enterprise- capable solutions that span the cybersecurity lifecycle. We are a market leader in cyber security offering the full breadth of security services. We offer a complete suite of cyber capabilities that range from holistic enterprise lifecycle security and secure business transformation, to threat assessment, risk management, security architecture, audit, review & penetrating testing, SOC and incident response (CIR). Because our services are engineered to align with the cybersecurity standards of our clients and market regulations (from the National Institute of Standards and Technology (NIST) to the Office of Nuclear Regulation and Ministry of Defence), the client is completely free choose the engagement model and service level that aligns with their needs. In particular, the Jacobs Cybernet secure network solution has been certified for use up to UK Official Sensitive and the highest Defence Cyber Protection Partnership level (usually reserved only for Secret). We also have a number of certified Secret networks across the UK

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Application updates goes through a series of checks before being rolled out to our production environment including code reviews, black box testing, acceptance testing, security testing and finally penetration testing after being rolled out.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Application updates are routinely checked for possible vulnerabilities including XSS and CSRF attacks, SQL injection and weak password controls. Data encryption is always employed when exposing/transferring data to a client side environment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use active monitoring to detect possible attacks including an IDS firewall for network level threats and automated detection built into the application itself to indicate and notify of a possible attack.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of an incident the Track Record Facilities Team will often be the first point of contact. They will go through a pre-defined check list and determine if they can resolve the issue, if not they will contact the technical support team to follow up with the user. For a serious issue, such as a prolonged server outage, the Track Record disaster plan will come in effect. After the incident is resolved a downtime post-mortem will be carried out to establish the exact cause and what can be done in future to avoid a repeat situation.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Reduction of paper, waste, storage.
• Covid-19 recovery:

  Covid-19 recovery

  Reduce spread of COVID by providing digital tools which reduces objects being shared by team members
• Equal opportunity:

  Equal opportunity

  Provides accessibility options for people with disabilities. Reduces bias with data driven solutions
• Wellbeing:

  Wellbeing

  Digital solutions improve quality of life by reducing time on site.

Pricing

• Price: £4,000.00 to £75,000.00 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Time-limited pilot

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.mcmichael@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.