Sopra Steria Ltd

Managed Learning Services

We deliver comprehensive range of learning services, with skills and expertise for effective change management. We manage all/any part of training service including advice/consultancy to delivery of bespoke training needs analysis, blended learning solutions. We provide cloud-based Learning Management System tooling, implementation with multi-portal set ups, training management, administration services.

Features

  • Management of Training Suppliers, access to our supplier network
  • Cloud Based Learning Management System and Automated training management
  • Catalogue Compliance/Competency Management with full audit trail
  • Training Administration and Scheduling: Coordination, scheduling and booking service
  • Training Needs/Requirements/Priorities Analysis to help build Training Strategies
  • Blended learning solutions with online/offline content development and delivery
  • SPOC for Management of all training elements and ensures governance

Benefits

  • Increased Efficiency: ‘One stop shop for Management of all Training’
  • Encourage Development/Progression with clear learning route for internal/external training
  • Access to Experienced Training Consultants using best practice methods
  • Direct Access to Wider Learning Network of suppliers/partners
  • Cost Reduction: Access to our pre-negotiated discounts and preferential rates
  • Optimised/Streamlined Training Processes and automation via cloud based LMS
  • Demonstrate Compliance: Catalogue/competency management solutions with full audit trails
  • Unlock Training Visibility: Through extensive Training MI & Reporting
  • Gain Control: Over training functions, processes and spend

Pricing

£465 to £1,980 a unit a day

Service documents

Request an accessible format
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Framework

G-Cloud 13

Service ID

7 3 8 7 5 0 4 1 2 2 6 5 3 3 1

Contact

Sopra Steria Ltd Sopra Steria G-Cloud Team
Telephone: 0370 600 4466
Email: soprasteria-gcloud@soprasteria.com

Planning

Planning service
Yes
How the planning service works
We consider planning essential to successful implementations. Our implementation approach is designed using our proven methodology which we apply to all of our Managed Learning Service projects. It can include both implementation of a cloud based Learning Management System and a wrap-around Managed Learning Service.

The key components of the Implementation Plan include a number of work streams and commercial activities support that underpin our service, tailored to deliver your specific scope, with full consideration given to the maintenance of your service levels throughout to minimise the risk of service disruption.
Some of the key task within Implementation can include but are not limited to :
• Project Kick-Off
• MLS / LMS scoping
• Data requirements, migration and integration
• Supply Chain set up and onboarding
• Procurement Services
• Support Service
• Incentive Schedules
• Training Catalogue
• Training Resources
• Reporting Requirements
• Future Demand
We provide continuity of resources throughout the implementation project to minimise risk to the plan and to ensure the process is run as efficiently as possible to achieve the project milestones.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Cloud based LMS (Learning Management Systems)

Training

Training service provided
Yes
How the training service works
We provide training to support cloud based LMS implementations and this is scheduled into the project plan as early as possible to allow for Customer diary management and all relevant stakeholders to attend.
This covers both the immediate team we are collaborating with and the wider organisation.
Our training experts are experienced in building and delivering courses in a wider variety of formats designed to meet customer needs and budgets.
Training includes but is not limited to :
• Administrator Training – we have provided this via face-to-to-face and virtual classroom along with supporting guidance material. Topics covered include how to add courses and events, upload materials, user management, permissions, compliance management, HR uploads and reporting
• User Training – as the software is intuitive and easy to use, extensive training is not required however customised Quick Reference Guides are provided which cover how to access, navigation around the portal, useful hints and tips with screenshots and how to contact in the case of support.
Training can be delivered in our/customer premises, online/virtual classroom, supported by standard & bespoke documentation as required. Training can be delivered to management, stakeholders, end-users, project/delivery teams and trainers (‘train the trainer’ for self-sufficiency).
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
As a cloud hosted solution, the LMS is independent of your environment. We support our Customers in migrating across to cloud based LMS software solutions through:

• User Data Migration: User data can be created manually, or data imports set up from Customer HR platforms. The import for data files can be .csv or processed daily via secure channels.

• Training Data Migration: Similarly we support the import of training history data and external training results via the same process and frequency. All data (user, catalogue, bookings, orders, development plans, compliance) can be exported for upload into HR systems in form of SQL files containing all data within the platform. Automatic nightly export to a SFTP site can also be set up.

• User Migration: The platform interface is hosted online and accessed via modern native internet browser. It is fully responsive and supports a smarter working approach. We provide End User Quick Reference material that guides staff through access and navigation with helpful tips/screenshots to provide a seamless transition.

The LMS uses Progressive Web Application technology to offer a greater user experience, supporting mobile learning through mobile devices/tablets. All activities available on desktop application are available on mobile devices.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Performance testing is a key element of Quality assurance, and we conduct robust testing and analysis for our cloud based LMS implementations.

Our proven implementation plan and approach includes:
· System Configuration Workshops: Demonstrate and ensure the platform is fully aligned to requirements
· User Acceptance Testing: Allowing the Customer assurance the software performs well and will meet all expectations
· Test / Pre-Production Environments: Customer are provided with direct access to test environments to investigate scenarios under realistic conditions

Our Implementation team support the customer throughout the whole process; conducting their own rigorous testing, providing testing scripts, daily checkpoints with the Customer to feedback on and discuss testing results as well as quick turnaround for any fixes to ensure a smooth and timely route for Customer launch.

We also ensure the training solution remains fit for purpose for ongoing quality assurance. We hold regular service and content reviews to continuously check alignment, progress and apply updates where needed to meet requirements. Feedback from actual users is key and gives us good insight to help balance short-term goals alongside long-term strategy.

Security testing

Security services
Yes
Security services type
Other
Other security services
  • LMS Hosting and software partner Security standards
  • Anti-virus updates
  • Encryption
  • Network Security
  • Vulnerability Scanning

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We provide dedicated LMS e-mail support, telephone support and knowledge articles to respond to frequently asked questions and resolve, where possible, at the first point of contact to support a real-time response.
In general, in accordance with specific Key Performance Indicators, queries from employees can receive immediate initial acknowledgement and will be provided with a response within 24-48 hours however, the speed and type of responses will depend on agreement with Customers to meet their requirements and SLAs and will also vary with the severity of any incident.
LMS System Support is also provided by third party suppliers IT support desks. These are accessible online, via support portals, email or dedicated telephone line.

Service scope

Service constraints
There are no service constraints to detail here. Any constraints would be discussed once requirements were fully understood.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We provide dedicated LMS e-mail support, telephone support and knowledge articles to respond to frequently asked questions and resolve, where possible, at the first point of contact to support a real-time response.
In general, in accordance with specific Key Performance Indicators, queries from employees can receive immediate initial acknowledgement and will be provided with a response within 24-48 hours however, the speed and type of responses will depend on agreement with Customers to meet their requirements and SLAs and will also vary with the severity of any incident. Responses are not provided over the weekend and cover Monday-Friday 9am-5pm.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We do not specifically provide a technical account manager or cloud support engineer but do provide a Cloud LMS (Learning Management System) Manager who will provide first point of contact and liaise with Customer IT contacts as well as cloud LMS software provider support teams on behalf of the Customer.

The LMS Manager will provide account management and manage issues, risks, escalations as well as liaise directly with Customer stakeholders.

We also provide dedicated LMS user support via email and telephone and knowledge articles to respond to frequently asked questions and resolve, where possible, at the first point of contact to support a real-time response.

Through the above channels we cover levels 1, 2 and 3 support. Levels 1 and 2 (simple requests and more in-depth problems) are covered by our LMS support team and Level 3 is covered through a combination of the LMS account manager and LMS software provider support teams and utilises Subject Matter Experts with more in-depth technical knowledge to resolve Customer needs.

Costs can vary depending on the Customer’s specific requirements and further details can be provided on request.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Number of organisations basis customer requirements; details provided upon request

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNV Business Assurance London, SE1 9LQ, United Kingdom
ISO/IEC 27001 accreditation date
13/10/2021
What the ISO/IEC 27001 doesn’t cover
Not Applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

Sopra Steria (SSL) has committed to becoming Net Zero by 2028 and has been ranked in top 1% of companies globally by CDP placing on the A-list for our work tackling climate change 5 years running.

Our work has a direct positive impact on client services, for example through lower emissions, reduced waste, more sustainable supply chains.

Additional environmental benefits
We also provide contract-specific sustainability programmes for clients, designed, led by our Sustainability Consultants. During procurement these experts will develop a sustainability programme based on client objectives, the material impacts, and opportunities within the service. We have experience:
• Undertaking service environmental impact assessments
• Measuring energy consumption, emissions with all elements of a service, (e.g., office use, business travel, use of technology and supply chain
• Evaluating the sustainability of technology products (e.g., GGICT, Energy Star, as well as product and service foot printing)
• Making business case-backed recommendations, implementation roadmaps for improvements
• Delivering improvement programmes
• Reporting performance, using recognised reporting standards, accounting methods

Influencing staff, suppliers, customers and communities
Staff: we feature sustainability in our employee communications, invite people to contribute to our programme’s continual improvement, and offer all employees paid volunteering time which can be used to support sustainability activities such as beach cleans and climate hackathons
Suppliers: our Supplier Code of Conduct mandates high standards of environmental sustainability; SSL made CDP’s 2021 Supplier Engagement Leaderboard for taking action to measure and reduce environmental risks with our supply chains.
Customers: as described above SSL makes sustainability and social value a part of its contracts with clients, designing and managing environmental improvements throughout the contract lifetime.
Communities: in addition to employee volunteering, we participate in community sustainability initiatives, e.g., through membership in industry sustainability groups such as techUK and IEMA, and support for COP26 in Glasgow.
Covid-19 recovery

Covid-19 recovery

Employment, re-training and other opportunities
In the high-growth Digital sector, Sopra Steria is continually developing the skills of our workforce, including via upskilling and reskilling initiatives, e.g. via a new Career Coach, and by extending our apprenticeship programme. Through our Tech for Good programme, and the Social Value programmes we design and deliver for customers, we focus on jobs and skills for disadvantaged and under-represented groups, including those disproportionately affected by Covid.
People and communities
Our Tech for Good programme is designed to provide people, small businesses and VCSEs with skills they need to thrive and is focused on those from disadvantaged or under-represented communities. Since the beginning of the pandemic, we have transitioned to a hybrid-virtual programme to ensure continued accessibility. For example, we worked with ELATT, a digital skills charity, to create hybrid learning, ensuring those who were shielding or otherwise unable to access classroom learning, as well as those who most needed to be in a classroom to support their learning, could still participate.
Organisations and businesses
In the first year of the pandemic, we ran free training courses for charities and SME’s – offering Microsoft Teams training and modules on cyber security and resilience. We continue to offer pro-bono consulting for charities to help them use technology to better serve their communities.
Physical and mental health needs
Since the start of the pandemic, we have put in place measures to prevent and manage risks to employee wellbeing – including the wellbeing of contracted staff – together with appropriate training and individual support, and initiatives to raise awareness of mental health issues at work. We have also trained ca. 60 Mental Health First Aiders.
Workplace conditions
All our office locations have strict Covid safety protocols, with considerations for cleaning, ventilation, and occupancy.
Tackling economic inequality

Tackling economic inequality

New businesses, jobs, and skills
Entrepreneurship and SMEs
Sopra Steria (SSL) adheres to the Prompt Payment Code. SMEs provide us with innovative and agile solutions and deliver 50% of our work.
Barriers to employment
SSL provides education, skills training and employment opportunities, such as mentoring, for those facing barriers to employment.
Skills shortages
We address the digital skills gap in our business and outside it through in-work and community learning opportunities.
Educational attainment
We offer a number of skills development programmes, including apprenticeships.
Influence

Staff are encouraged to use paid volunteer time to support our community innovation, entrepreneurship and employability initiatives.

Suppliers must comply with our Supplier Code of Conduct, which requires workforce skills development.

Our customer social value programmes include business competitions and work experience placements.

We work with community organisations such as Villiers Park and Career Ready to deliver business, jobs, and skills programmes.

Supply chain resilience and capacity
Diverse supply chain
We work to improve supplier diversity by:
• Making it easier to do business with us
• Measuring current supply chain diversity
• Creating new VCSE partnerships
Innovation & new methods
Through horizon-scanning, and supplier and industry collaboration, we support development of new technologies that improve public services, like our ethical data-driven approaches to serving vulnerable citizens.
Collaboration
SSL has obtained the ISO44001 Collaborative Business certification.
Cyber security
SSL is certified to Cyber Essentials Plus and ISO27001 standards. We require suppliers to have resilient information security processes, and flow down necessary cyber standards.
Influence
Staff undertake cyber security training, participate in our innovation processes, e.g., competitions.

Suppliers are engaged through our Collaborative Business approach and must adhere to strict security requirements.

We share knowledge with customers via our social value programmes, continual service improvement, industry engagements.

We participate in community resilience, innovation forums such as techUK.
Equal opportunity

Equal opportunity

Sopra Steria’s vision is to create an inclusive culture that embraces difference as a source of creativity, innovation, and competitive advantage. Our Equality, Diversity & Inclusion (EDI) strategy, overseen by a dedicated EDI Manager, applies to contract workforces.
Disability employment gap
Representation
We are a Disability Confident Committed Employer. Our partnership with Vercida helps us improve diversity through recruitment.
Skills development
All employees are given access to on-and-off-the-job development, and initiatives such as our Disability Network and our partnership with Business Disability Forum support disabled employee skills development.
Staff, suppliers, customers and communities
Staff: all employees can join our Disability Network. Our Disability Steering Group has employee representation and executive-level sponsorship.

Suppliers: our Supplier Code of Conduct requires all suppliers to maintain high standards of EDI in their workforces.

Customers: we regularly work with clients to improve accessibility in digital services. Example, we are providing insight to a client on the effects of digital transformation on accessibility.

Communities: we work with community representatives in the design and delivery of our disability work (e.g. membership in Business Disability Forum).

Workforce inequality
Identify and tackle inequality
We have a range of initiatives to identify, tackle inequality in our workforce, e.g.:
• Diversity data dashboards help us understand EDI indicators and inform our programmes.
• Employee inclusion networks give employees in under-represented groups a voice in our EDI strategy.
• We are working to recruit more people from under-represented groups.
In-work progression
We offer opportunities for people from under-represented groups, such as our Female and Black and Ethnic Minority Employee mentoring programmes.
Modern Slavery
Signatories to the UN Global Compact, we actively work to prevent human trafficking through pre-employment checks and transparent recruitment practices. We are a Real Living Wage Employer.
Our Supplier Code of Conduct includes requirements for demonstrably preventing modern slavery.
Wellbeing

Wellbeing

Sopra Steria is fostering a workplace where our people are actively supported to be healthy and well and can talk openly about their mental health.
Improve health and wellbeing
Our company-wide health and wellbeing programme for all employees including contracted staff includes:
• Work-life balance policy providing flexible and remote working options
• Extensive employee assistance programme
• Range of healthcare benefits
• Employee Trust, providing financial support in times of hardship
• Mental Health First Aiders, now with 60 trained staff
• Calendar of virtual classes, including fitness, meditation, stress management, nutrition, and resilience

Improve community integration

Our outcomes-focused and user-centred approach to Social Value means that in creating programmes for clients, we engage community representatives, conducing user research and needs analyses. For example, we worked with a local authority to understand community employment concerns and create a work experience programme targeted at the individuals with the most need.

Health, wellbeing & community integration: influence staff, suppliers, customers, and communities

We engage all stakeholders in our Social Value work on Wellbeing, for example:

Staff: in addition to the staff support described, we also equip our people to support others’ wellbeing, for example by ensuring people managers have additional wellbeing training and objectives.

Suppliers: our Supplier Code of Conduct requires all suppliers to support the health and wellbeing of their workforce.

Customers: our Social Value consulting team designs Social Value programmes tailored to clients’ Social Value priorities, including Health & Wellbeing. For example, we are providing pro-bono consulting to a national mental health charity to help them identify how to use technology to improve outcomes for service users.

Communities: To play a positive role in all our communities, all employees are given 3 days paid volunteering annually, and we offer matched funding to support charitable fundraising.

Pricing

Price
£465 to £1,980 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soprasteria-gcloud@soprasteria.com. Tell them what format you need. It will help if you say what assistive technology you use.