Softcat Limited
Softcat Managed Azure Service
We manage customers’ Azure environment from the Operating System (OS) layer down, removing this complexity from them and enabling them to focus on their business goals for Cloud instead.
We offer a flexible menu of service modules through which our teams of experts proactively manage, secure and optimise customers’ environments.
Features
- 24/7 monitoring and alerting
- TrackTrack and log calls via email, telephone, or online portal
- Automated Patching and Backup of their environment
- Loyalty Points scheme
- Monthly workshops with a Solution Architect
- Aligned Service Delivery Manager
- Cost Optimisation utilising Softcat's FinOps team
- Access to Softcat's Cloud Management Platform
- Aligned Softcat Cloud Architect with 2 hours per month
Benefits
- Business support hours are 24x7x365 coverage (including England Bank Holidays)
- Expert Microsoft Azure advice direct with Softcat
- Access to sophisticated tooling and reporting
- Loyalty points scheme to purchase various services
- Fully optimised environment to keep cloud spend to a minimum
- Flexible billing options
Pricing
£2,800 a unit
Service documents
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Framework
G-Cloud 14
Service ID
7 3 9 4 2 6 1 5 4 3 8 3 3 4 2
Contact
Softcat Limited
Charles Harrison
Telephone: 01628 403403
Email: psitq@softcat.com
Planning
- Planning service
- Yes
- How the planning service works
- The Service will use best practices defined in the Azure Cloud Adoption Framework. Softcat works with the customer to understand current drivers around cloud adoption and work with key stakeholders to identify the motivations of moving to Microsoft Azure, and the outcomes that are hoped to be achieved.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Microsoft Azure
Training
- Training service provided
- Yes
- How the training service works
- Training is provided on Softcat's self-serve Cloud Management Platform.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Softcat's technical experts use specific tooling to understand which workloads are ready to migrate to the cloud. Working closely with business stakeholders, Softcat's experts will create a roadmap for the migration, ensuring it's in line with their business drivers.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Microsoft Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
- Other
- Other security services
- Environment assessment (3rd party automated tooling and Microsoft security service)
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
The Service provides Customers with a secure, feature-rich, and optimised environment for their workloads. Additionally, the Service manages the Customers’ Azure environment from the OS layer down, removing the complexity from the Customer and enabling them to focus developing and operating their applications and business services.
Customers will have the choice of being either “Infrastructure as Code (IaC)-Managed” or “Console-Managed”. The distinction refers to the way that Customers are managed and supported within the core Service on a day-to-day basis.
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Priority 1 24x7x365 <15 Minutes response
Priority 2 P24x7x365 <30 Minutes response
Priority 3 M-F 09:00 – 18:00 (ex. Bank Holidays) <4 Hours response
Priority 4 M-F 09:00 – 18:00 (ex. Bank Holidays) <4 Hours response - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Please find the support levels in this service description: www.softcat.com/managed-azure-service
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- NQA
- ISO/IEC 27001 accreditation date
- March 2024
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Self Assessment by Security Metrics
- PCI DSS accreditation date
- March 2023
- What the PCI DSS doesn’t cover
- The scope of Softcat's PCI-DSS compliance covers our e-commerce platform, eCAT. If a PCI-DSS compliant managed service is required, this should be discussed on an engagement-specific basis.
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO27001
- ISO22301
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.
We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.
We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.
At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.
In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.Tackling economic inequality
As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.
We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.
We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.
We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.
For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.
We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.
Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.Equal opportunity
Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.
Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.
Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.
Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.
Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.Wellbeing
At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.
Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.
Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.
Pricing
- Price
- £2,800 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at psitq@softcat.com.
Tell them what format you need. It will help if you say what assistive technology you use.