Blackspace Technology Ltd

Rapid Triage

. Rapid Triage - A fully automated prehospital care electronic care record (ePR) combined with wireless monitoring systems for the real-time management of emergencies. There is optional low bandwidth-high-definition videoconferencing. The cloud based platform has the advantages of simpler deployment, easier maintenance, and multinational language interoperability.

Features

• Real Time Monitoring
• Remote Access
• Configurable
• Integrate with 3rd party systems
• Real Time Reporting
• Analytics

Benefits

• Multi agency data visibility
• Coordinate and push data to multiple devices
• Handle multiple scenarios in multiple locations
• Downloadable onto any device
• Browser agnostic

£500.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.morgan@blackspacetechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

739732431710207

Contact

Dr David Morgan
+447836648923
david.morgan@blackspacetechnology.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Video conferencing; GIS data
• Cloud deployment model: Hybrid cloud
• Service constraints: No - hardware, operating system and browser agnostic
• System requirements: Will work on any device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normally within 7 hours max - 24 hours including weekends
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: On site
• Web chat accessibility testing: Not at moment on road map
• Onsite support: Yes, at extra cost
• Support levels: Level 2 and 3; Cost depends on number of devices ; Technical account manager provided
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Discovery phase meetings, define functionality with end user stories, onsite and online training with documentation - paper and embedded including videos
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Videos MPEG
• End-of-contract data extraction: We will supply data in appropriate format and storage as defined in contact
• End-of-contract process: License, support, updates, training, project management, project closure costs including data export; Cloud usage charges extra depending on usage

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Configurable to service needs
• Accessibility standards: None or don’t know
• Description of accessibility: Any web browser
• Accessibility testing: Extensive testing with disability users
• API: Yes
• What users can and can't do using the API: Defined during project set up
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: User defined initiated by BST

Scaling

• Independence of resources: Separate cloud server configuration per customer

Analytics

• Service usage metrics: Yes
• Metrics types: Definable by customer during discovery phase
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customised to customers requirements
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: THIRD PARTY SERVICE LEVEL AGREEMENT; Black Space Technology Limited (BST) provides to the Customer the following software maintenance services, on payment of the agreed fee;; ; Priority 1 - Critical: A critical problem that:; • renders the product unable to serve/process data, or; • causes repeated multi-user crashes, or; • total system hang, or; • an issue causing serious impact to the Customer; ; Priority 2 - Serious: A serious problem that:; • produces intermittent loss of function, or; • degraded, but tolerable, system performance, or; • an issue causing nominal impact to the Customer; ; Priority 3 - Moderate: A moderate problem that:; • impedes, but does not prevent, a user from following the process, or accomplishing the desired function; • an issue which will be need to be addressed, but currently has minimal impact on users/data processing to the Customer; ; Priority 4 - Minor: A minor problem that:; • identifies a design/function which is not implemented; ; Priority 1 99% within 1 working day Priority 2 95% within three working days Priority 3 95% within fourteen working days; Priority 4 at the next planned software release, or where appropriate, in time scales agreed with the Customer
• Approach to resilience: Available on request
• Outage reporting: Dashboard, API and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: These activities may be conducted through a service management web portal, or through other channels, such as telephone or email. They include such functions as provisioning new service elements, managing user accounts and managing consumer data.; all management requests which could have a security impact are performed over secure and authenticated channels
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: In process with BSI
• ISO/IEC 27001 accreditation date: In process
• What the ISO/IEC 27001 doesn’t cover: TBA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: IASME Gold Iot

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: IASME gold IoT
• Information security policies and processes: ISO 9001, 13485 and Cyber Essentials plus

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management as defined by ISO 9001 processes and Cyber Essential Plus
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular 3rd party penetration testing and security patches as required; Potential threats from 3rd party and Govt surveillance
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: SIEM Tools; Security Analysis; Network Analysis; Network Logging; Data Analysis; Response times defined in SLA
• Incident management type: Supplier-defined controls
• Incident management approach: Predfined incident management plas as part of business continuity planning; Email/phone/online/within app incident reporting; Incident reports - email as part of ISO 9001/13485 Incident Reporting Process

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  BST is committed to make software an integral part of our sustainability efforts by taking our carbon footprint into account in the way it is designed, developed, and deployed and by rethinking some aspects of how the data centers that provide cloud-based services operate.
• Covid-19 recovery:

  Covid-19 recovery

  1. Prioritize people safety and continuous engagement; Ensuring the safety and wellbeing of the employees in the workplace is essential. People are looking to their employer, community and government leaders for guidance. Addressing their concerns in an open and transparent manner will go a long way to engaging them and reassuring the business continuity.; 2.Evaluate short-term liquidity. BST will want to instil short-term cash flow monitoring discipline that allows them to predict cash flow pressures and intervene in a timely manner. BST also want to maintain strict discipline on working capital, particularly around collecting receivables and managing inventory build-up. Additionally, it’s important to be creative and proactively intervene to lighten the working capital cycle. Throughout the crisis, BST will want to maintain regular contact with suppliers to identify any potential risks.; BST will assess financial and operational risks and respond quickly. Companies will need to monitor direct cost escalations and their impact on overall product margins, intervening and renegotiating, where necessary. Companies that are slow to react or unable to renegotiate new terms and conditions may be vulnerable to financial stress that could carry long-term implications. ; 3.Consider alternative supply chain options. Companies that source parts or materials from suppliers in areas significantly impacted by COVID-19 will want to look for alternatives; 4.Clear, transparent and timely communications are necessary when creating a platform to reshape the business and to secure ongoing support from customers, employees, suppliers, creditors, investors and regulatory authorities.; 5. Build resilience in preparation for the new normal
• Tackling economic inequality:

  Tackling economic inequality

  Social purpose is woven into BST’s fabric. From creating new businesses and new employment opportunities, to improving education and training, BST is committed to tackling economic inequality at root. Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.; BST’s commitment to working with small, diverse, high-quality suppliers is an important aspect of our procurement vision.; As a signatory to the Prompt Payment Code, BST is committed to paying suppliers on time, giving clear guidance to suppliers and encouraging good payment practice. Indeed, a recent Payment Practice Report confirms that BST suppliers are paid on average 22 days following receipt of invoice.
• Equal opportunity:

  Equal opportunity

  BST aim to be an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.; ; BST will take steps within our power, and within the resources which can generally be made available from time to time, to meet this responsibility. In particular:; ; Job advertisements will include a general declaration to the effect that BST aim to be an equal opportunities employer;; ; Records will be maintained as a means of monitoring our policy and as a means of identifying possible areas of inequality;; ; The operation of the policy will be regularly reviewed;; ; Selection, recruitment, training and promotion practices and procedures will be reviewed to ensure that individuals are treated on the basis of their relevant merits and abilities;; ; All employees in BST service will be made fully aware of their responsibilities towards the promotion of this policy and provided with suitable training;; ; All procedural documents (for example: grievance, discipline) will be reviewed to ensure compliance with the spirit and intention of the policy.; ; BST will consult with the recognised trade unions on equal opportunities and they, in their turn, will encourage their membership to operate within the guidelines represented by this policy, and will actively co-operate in all measures to ensure compliance with this policy.
• Wellbeing:

  Wellbeing

  BST is committed to creating an environment that enables our people to prioritise their wellbeing and take care of themselves.; ; Our Everyday Flexibility approach: Giving our people have greater flexibility in how, where and when we work; Our Flexible Talent Network: Providing people with more formal flexible working arrangements if they need it; Reimagining our offices: Creating a variety of innovative and flexible work spaces to meet everyone's needs; Our Dress for your Day policy: Encouraging our people to wear what’s most comfortable and appropriate for their work commitments; As well as our central policies and arrangements, we work with each area of our business, supporting them in making changes locally to enable their teams to live and work at their best.

Pricing

• Price: £500.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Small scale end user trial for 1 month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.morgan@blackspacetechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.