EVERYLIFE TECHNOLOGIES LIMITED

PASS digital care management platform

PASS is a market-leading, all-in-one digital care management platform for care providers, supporting care planning, eMAR, scheduling, finance, and auditing/reporting. Customer-centric and CQC-aligned, PASS is NHS-assured and improves efficiency through GP Connect access, offline working, openPASS family portal, and PASSgenius™ AI insights.

Features

• Digital care planning incorporating outcomes, medications & care delivery
• Staff rostering incorporating scheduling, invoicing & payroll
• Realtime reporting data for deeper insight into care quality
• Reporting at service user, site, business & care worker levels
• PASSgenius™ intelligent care management enhancing workflows, compliance, insights, efficiency.
• Remote access with online & offline capabilities
• Suite of tools for medications administration, including automated eMAR
• Realtime access to GP practice clinical information via GP Connect
• Secure access to care records for verified family & friends
• Document builder to create or edit customised documents and assessments

Benefits

• Higher quality care and improved, personalised outcomes
• Manages, sustains and evidences person-centred care
• Drives business operational efficiency
• Safer medications management
• Improved safety through realtime information sharing across the care team
• Eliminates integration risks by providing 1-stop care planning and rostering
• Easy to use, promotes employee engagement which helps improve retention
• Promotes transparency with care record access for authorised 3rd parties
• Better informed care decisions through realtime access to GP data
• Simplifies rostering with intuitive drop & drag functionality

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@everylifetechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

740151688138416

Contact

Duncan Campbell
0330 094 0122
hello@everylifetechnologies.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Software updates are pushed out typically every two weeks with zero interruption to service. Our maintenance window for releases that require downtime is 11pm-1am. This is rarely required, and the typical downtime is usually only minutes. Customers are notified in advance.; ; PASS is designed to support the technologies most commonly used in the care sector. Care workers require the PASSforcare app on an Android or iOS smart phone or tablet. The PASS web portal, used by office staff, is optimised for Chrome and Chromium based browsers like Edge but is otherwise device and operating system agnostic.
• System requirements:
  • App works on android/ iOS mobile devices with minimum specification
  • Optimal web portal performance using Chrome browser

User support

• Email or online ticketing support: Yes
• Support response times: Customers can expect for their phone call to be answered in less than <1 minute and <5 minutes for web chat support. Critical Issues will receive a response within 2 business hours, Material Issues within 4 business hours and Important issues within 8 business hours.; Outside of core business hours (week days 17:00 - 09:00) and weekends (Friday 17:00 - Monday 09:00) emergency support is available calls are answered by a triage team typically in <5minutes and further call backs will be returned within 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We employ Intercom Messenger for web chat. This complies with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. For example:; • Screen reader support: the Messenger is accessible via screen readers; • Colour contrast: all text in the web Messenger is clearly visible when using colours with enough contrast.; • Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad
• Onsite support: Yes, at extra cost
• Support levels: Typically, onsite support is not required as we install our services remotely. We are able to solve customer issues remotely with the use of screensharing technology (over a web browser and handheld devices) using web chat or telephone. Customers can reach us via email, phone and in-product chat. Enquiries to the customer support team are triaged and directed to the appropriate technical support engineer if required. All frontline support services are included in the monthly subscription fee unless otherwise stated. Where onsite support is required, this can be provided by everyLIFE. Any costs will be quoted in advance, based upon the particular requirements.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: A PASS implementation is delivered through clearly defined, structured stages designed to support a tailored, incremental Go-Live plan. This approach ensures organisations begin realising the benefits of the system quickly and smoothly, while minimising disruption to day-to-day operations.; ; Implementation begins with a Project Kick-Off meeting to confirm scope, assess organisational readiness, define responsibilities, and agree target Go-Live dates. These outputs inform a detailed, published project plan that guides delivery. Where required, PASS also provides a data migration service. This starts with a dedicated scoping session to agree what data can be migrated, assess data quality, and define the most appropriate migration approach.; ; For each implementation, PASS designs a blended learning package that is personalised yet time-efficient. Training is delivered through feature-led modules of approximately one hour, supported by recorded online sessions, how-to videos, and webinars. These resources are shared with customers for future reference and to support onboarding of new users. One-to-one training, coaching, and mentoring are also available on request.; ; A collaborative approach is central to successful delivery. Providers are encouraged to nominate an implementation champion, and PASS’s online implementation portal provides visibility of milestones, tasks, deadlines, and progress, enabling both teams to work together in a controlled way.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • Online
  • In-app
• End-of-contract data extraction: When the contract ends, the customer has the following options:; • Customer data can be retained within the PASS as a legacy solution on a single licence access basis; • Data can be returned to the Customer for retention in machine readable format, as defined by the portability provisions in the GDPR; • The Customer may retain data in hard copy and to facilitate this everyLIFE permits the Customer a period of 30 days following the date of termination to save or print whatever data they require; • The Customer may have their data deleted, or otherwise destroyed by everyLIFE.
• End-of-contract process: There is a fee for data retention on a single license access basis, or for returning data in machine readable format.; 30-day access to data for retention in hardcopy, or data deletion, are available free of charge.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: PASS offers two interfaces designed for different roles. ; ; The mobile app supports in-field care delivery and review, enabling carers to view schedules, access Service User details/care history, tag in/out of visits, record care delivery, and complete assessments, observations and documents at the point of care. ; ; The desktop web service is designed for office-based staff and managers to manage enquiries/referrals, create Service User and Care Worker profiles, build and monitor care plans, roster (scheduling, holidays/absences), manage invoicing/payroll, manage documents and alerts, and run reporting.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: PASS is designed to be accessed via natively written apps for iPhone and Android for use at the point of care, and via a web browser for management/ office functions. In both cases, PASS is built for accessibility and to suit the type of device through which it is accessed.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: On the mobile app we support voice to text, and offer an intuitive User Interface design that makes the information easy to absorb, without the need to learn. It supports TalkBack on Android, or VoiceOver for iOS, which audibly describe functional icons within the user interface; Additionally PASS customers are using the Jaws screen reader.
• API: Yes
• What users can and can't do using the API: Our PASSport API allows for 3rd party systems to integrate with PASS. We offer a 2 way integration. The integration allows 2-way real time syncing of selected data. Data can be sent and/ or received; The 3rd party system provider would need to set up the integration by implementing our API. We work closely with providers to ensure correct implementation of the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: EveryLIFE supports a range of customisation options to ensure PASS aligns with each organisation’s operating model and ways of working.; ; What can be customised: During implementation, PASS can configure bespoke PASS offices (including provider logo and name), terminology (e.g., terms for care-receivers, care-givers and tasks), user access roles (up to 10 permission levels), template care plans and agreed third-party integrations (subject to technical review and functional specification).; ; How users can customise: Users with the appropriate permissions can maintain and update settings such as document templates (forms, assessments and observations), alerts, reporting favourites, care groups/tags, non-contact activities, absence reasons, office messages, visit types, cancellation reasons, checklists, and KPI thresholds, including employee break/wait time and timeout thresholds.; ; Who can customise: Customisation access is controlled via role-based permissions and responsibilities.; ; PASS also supports different user needs: the mobile app is designed for in-field care delivery (e.g., visit capture, notes, assessments and reviews), while the desktop app supports office-based workflows (e.g., scheduling, reporting, auditing and administration).

Scaling

• Independence of resources: PASS is offered as a Software as a Service (SaaS) solution, hosted on AWS. We utilise Amazon Relational Database Service (RDS) which makes it simple to set up, operate and scale databases in the cloud. As our storage requirements grow, we can provision additional storage on-the-fly with zero downtime. Likewise compute and memory resources can also be scaled up if required.; The RDS Management Console allows us to view key operational metrics, including compute/ memory/ storage capacity utilisation, to monitor demand on the PASS service.

Analytics

• Service usage metrics: Yes
• Metrics types: Analytics dashboards available at national, regional and individual service level, as well as at customer and care worker levels. Metrics include service capacity, incidents, punctuality and staff turnover, presented in aggregate form as well as by individual service. Service location metrics include Incidents and missed task alert reports, care visits and tasks by type, visit durations, continuity of care, and a breakdown of task types for every customer and care worker. Word clouds show frequently used terms in care notes, Tag in and tag out methods show care worker punctuality.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”). AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed). Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. We employ flexible key management options and dedicated hardware-based cryptographic key storage services from AWS.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Any report generated in PASS can be downloaded as either an image file (for example, graphs and charts for use in reports and presentations), or as a flat file (CSV format).; PASS tabular data can be exported in an interrogatable and importable format for onward analysis and import into downstream programmes.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: The main PASS database, hosted on the Amazon Web Services (AWS) platform, is encrypted as a managed service provided by AWS using the industry standard AES-256 encryption algorithm. Keys are securely managed using AWS Key Management Service.

Availability and resilience

• Guaranteed availability: Our standard SLA’s for response and resolution times, as defined in our Terms and Conditions, are as follows:; ; Leve1, Critical; Non-availability and total loss of service to the Customer due to failure of the Software Product; Response 2 business hours, Target resolution 4 business hours; ; Level 2, Material; A limited repeatedly occurring loss of service availability to the Customer, affecting usage and operational risk; Response 4 business hours, Target resolution 8 business hours; ; Level 3, Important; Reduced service availability which does not create operational risk of the Customer; Response 8 business hours, Target resolution 4 business days; ; Level 4, Cosmetic; A fault of a cosmetic nature and of no immediate consequence which does not affect the use of the application or service availability of the customer; Response 2 business days, Target resolution 3 months or next release, whichever is sooner
• Approach to resilience: PASS is offered as a Software as a Service (SaaS) solution, hosted on AWS. The AWS global infrastructure has a high level of availability and provides features to deploy a resilient IT architecture.; PASS employs a Highly-Available (HA) clustered infrastructure. Additionally our PASS databases and application nodes are spread across multiple AWS servers in different isolated zones within the London region, with robust load-balancing, offering strong protection against hardware failures, power outages, etc.; We also run a separate AWS disaster recovery site datacentre, as well as a passive staging environment which is maintained like for like with our production system.; AWS datacentres are operated in alignment with the Tier III+ guidelines. Some aspects, such as the fault tolerant sequence of operations with self-correcting mitigation in place, exceed the Tier III+ guidelines.
• Outage reporting: EveryLIFE has established a publicly accessible page which provides a live view of our PASS uptime statistics including details of any outages. ; Our Incident Management Framework describes the process for managing adverse incidents, including the PASS service becoming inaccessible to customers. Incidents are triaged, and if appropriate, communications are sent out to customers and other external stakeholders.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: As well as multi factor authentication and username/ password, the PASSforcare mobile app also supports biometric and PIN logon.
• Access restrictions in management interfaces and support channels: PASS operates a comprehensive Role Based Access Control approach to restrict access in management interfaces and support channel.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO9001 (Quality). ; NHS Digital Data Security and Protection toolkit - 'Standards Exceeded' level. ; National centre for cyber security cloud principles. ; Cyber Essentials and Cyber Essentials Plus.
• Information security policies and processes: We have an Information Security Management System (ISMS) based on ISO27001. We have an in house data protection officer who has responsibility for information security.; We have a full document suite covering information security policies including:; • Access Control Policy; • Business Continuity Management Policy; • Data Breach Reference Guide; • Email and Communications Policy; • General Data Protection Regulation Policy; • Incident Management Framework; • Information Governance Policy; • Information System & Asset Security and Usage Policy; • Internet Use Policy; • Mobile Device Usage Policy; • Password Policy; • Risk Management Strategy; • Quality and Information Security Management System Manual; • Quality and Information Security Management System Policy; Reporting is to the everyLIFE Senior Leadership Team, who meet weekly and are also responsible for enforcing the company’s policies.; Company policies are disseminated centrally with a mechanism for ensuring that they have been read. We have a risk register where all risks are logged, rated and monitored.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: PASS is offered as a Software as a Service (SaaS) solution, hosted on AWS. We use a number of AWS services to support our configuration and change management approach:; • AWS CodeDeploy (automates software deployments); • AWS CloudFormation (simplifies infrastructure management using a resources template); • AWS Secrets Manager (protection for credentials, API keys, tokens and other secret information without the need for code deployments); • AWS Certificate Manager (to provision, manage and deploy SSL/TLS certificates); • AWS CloudTrail (monitors and records account activity for audit, security monitoring and operational troubleshooting)
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: PASS is offered as a Software as a Service (SaaS) solution, hosted on AWS. We use a number of AWS services to support our vulnerability management process.; • Amazon Relational Database Service and AWS Lambda (automated patching and upgrades); • AWS Security Hub (performs security best practice checks, aggregates alerts and enables automated remediation); • AWS Inspector (automated vulnerability management that continually scans workloads for software vulnerabilities and unintended network exposure); • AWS GuardDuty (continuous security monitoring of key logs, using threat intelligence feeds to identify unexpected and potentially unauthorised and malicious activity)
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: PASS is offered as a Software as a Service (SaaS) solution, hosted on AWS. We use a number of AWS services to support our protective monitoring approach.; • AWS WAF (a web application firewall that protects against common web exploits and bots that may affect availability, security, or excessive resource consumption); • Amazon Inspector (automated vulnerability management); • Amazon GuardDuty (continuous security monitoring of key logs to identify unexpected and potentially unauthorised and malicious activity); Our Incident Management Framework outlines our process for managing adverse incidents, including the triage process. Our Business Continuity includes recovery timeframes and resources required.
• Incident management type: Supplier-defined controls
• Incident management approach: Our Incident Management process is defined in our Incident Management Framework. It outlines our process for managing adverse incidents, including a list of incident categories, roles & responsibilities, the triage process, reporting timeframes, incident prioritisation and grading, guidance to employees, communications, and incident investigation.; Our Business Continuity Management Policy identifies potential incidents, and provides a Business Impact Analysis on each, including timeframes and resources required for recovery.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 20 November 2015
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 20 November 2015
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Friday 6 November 2020
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F03082b6-85d0-42a2-ba43-48afc1ef560a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8261953a-58b8-418b-be0f-06135a276db3
• Other security certifications: Yes
• Any other security certifications: DSPT - Status: 2024-25 (version 7) - Standards exceeded

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@everylifetechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.