TRICOSTAR SOFTWARE LTD

Billables AI - AI Time Recording from Tricostar

Billables AI captures time automatically helping professionals spend less time on admin and more time on work. It automatically records tasks, generates narratives, and gives clear insights. This means less admin, fewer mistakes and improved productivity, making it easier to manage time and boost efficiency across your organisation.

Features

• Automated time capture with passive activity tracking
• AI-generated narratives and detailed time entry descriptions
• Real-time tracking across emails, calls, documents, and browsers
• Integrations with legal and productivity systems, including TCM Edge
• Compliance and billing accuracy tools with guideline checks
• Reporting dashboards with utilisation and financial analytics
• Security and privacy with encryption and user-controlled opt-ins
• Integration with common work tools like Outlook, Teams, Word, Chrome
• Security and privacy with encryption and role-based access controls
• CSV exports and daily reports for easy data management

Benefits

• Capture more billable time, increasing revenue by 15–30%
• Reduce administrative work by up to 90%
• Improve accuracy and compliance, reducing invoice rejections and delays
• Speed up billing cycles for better cash flow predictability
• Gain actionable insights for profitability and matter-level analysis
• Protect sensitive data with strong security and privacy controls
• Enable smooth integration with tools professionals already use daily
• Simplify reporting and data sharing for finance and management teams
• Ensure smooth implementation without disrupting existing processes
• Enhance decision-making with complete, real-time performance data

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@tricostar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

740363672744291

Contact

James Lawler
0333 220 5081
gcloud@tricostar.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Billables works stand alone and can be integrated with any number of Project, Case or Matter Management tools, but offers native integration with TCM Edge, Clio, MyCase, SurePoint, LeanLaw, Centerbase, and Orion.
• Cloud deployment model: Private cloud
• Service constraints: Billables AI operates as a cloud-based service and requires a stable internet connection. It is optimised for modern browsers and Windows environments, with integrations primarily designed for Microsoft 365 applications. Planned maintenance is scheduled outside business hours and communicated in advance. The service does not support offline functionality or legacy systems.
• System requirements:
  • Stable internet connection for continuous cloud service access
  • Modern web browser such as Chrome or Edge
  • Microsoft 365 licence for Outlook, Teams, and Word integration
  • Enabled JavaScript and cookies for full web application features

User support

• Email or online ticketing support: Yes
• Support response times: Subject to SLA agreed with client - Standard responses are: Emergency 1hr, High 2hrs, Medium 4hrs, Low 8hrs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support service as standard operates between 9.00am to 5.30pm - UK business days and excludes public holidays and weekends
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive onboarding experience designed to make adoption simple and efficient. Once the service is activated, buyers receive a personalised onboarding email containing login credentials, step-by-step setup instructions, and links to detailed user documentation. This email also includes guidance on configuring billing preferences, narrative settings, and integrations with Microsoft 365 and TCM Edge.; We offer live onboarding sessions via Microsoft Teams, where our specialists walk administrators and users through key features, compliance settings, and workflow customisation. These sessions can be tailored for firm-wide rollout or focused on specific user groups. For those preferring self-service, our online Help Centre provides video tutorials, FAQs, and a “Getting Started” guide covering everything from initial login to advanced reporting. Administrators receive additional resources on configuring security settings, billing guidelines, and dashboard defaults, ensuring compliance and firm-specific requirements are met. Optional follow-up sessions are available to address questions and optimise usage after initial deployment. Our goal is to minimise disruption and training overhead. With intuitive design, clear documentation, and expert support, most teams achieve full adoption quickly, enabling professionals to benefit from automated time capture and accurate billing without extensive training or technical complexity.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be exported via CSV by an administrator. For any unapproved or unsubmitted time entries, Billables can provide a complete CSV export of all data.
• End-of-contract process: Access to the service is removed, and all user and application data is permanently deleted. Any services provided by Tricostar at the request of the client at the end of a contract are chargeable, save for if the client wishes to export any data themselves or request a full time recording data dump from Billables.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application interface isn't directly accessed on mobile. However the applications abilities to track your activity will extend to other devices such as mobile. E.g. when composing or reviewing emails in Outlook iOS app, or drafting or reviewing documents in MS Word or SharePoint for iOS.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is a secure, web-based dashboard accessible via modern browsers. It provides intuitive navigation for time capture, billing management, reporting, and workflow configuration. Users can view real-time analytics, edit narratives, and export data.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: None, but as it is a web app, will work with screen readers.
• API: Yes
• What users can and can't do using the API: The API is not publicly accessible, but is used to enable integration into 3rd party solutions which are not out-the-box.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Billables AI offers extensive configuration options to suit department or organisation-specific workflows and compliance needs. Administrators can customise billing preferences, including minimum billing increments, required codes (matter, activity, task, expense), and grouping rules for auto-merging entries. They can upload billing guidelines, enforce compliance checks, and set rules for narrative generation, such as adaptive descriptions, merging behaviour, and duration display. Dashboard defaults can also be tailored, including visibility of hidden entries and client/matter codes. Users have flexibility to personalise narrative templates for emails, calls, and documents, adjust dashboard views, and enable or disable adaptive descriptions. Customisation is performed through an intuitive web-based admin panel, allowing toggling of options, text input for guidelines, and selection from dropdown menus. Administrators control global settings, while individual users can adjust personal preferences within permissions set by the organisation. These controls ensure firms can align time capture and billing processes with internal policies, client requirements, and outside counsel guidelines, while maintaining ease of use and compliance.

Scaling

• Independence of resources: We ensure consistent performance through a fully scalable cloud architecture. The platform uses load balancing and auto-scaling to distribute demand evenly across servers, ensuring no single user is impacted by others’ activity. Resources are dynamically allocated based on usage, maintaining optimal speed and reliability. Continuous monitoring detects and mitigates potential bottlenecks before they affect service. Additionally, data processing is isolated per tenant, so heavy workloads from one organisation do not interfere with another. This approach ensures all users experience fast, uninterrupted access regardless of overall demand, supporting predictable performance even during peak usage periods.

Analytics

• Service usage metrics: Yes
• Metrics types: Billables AI offers detailed analytics through an integrated dashboard. Metrics include billable versus non-billable hours, approved versus pending entries, and time spent per client or matter. Users can view source activity breakdowns (emails, calls, documents, browsers), utilisation trends by day, week, or month, and organisation-level summaries. Additional insights include integration status for connected tools and performance trends over time. These metrics help firms monitor productivity, compliance, and financial performance effectively.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Billables AI

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Other
• Other data at rest protection approach: All customer data is stored on Microsoft Azure managed services. Data is encrypted at rest using AES-256 across databases, storage, and backups. Physical access to underlying infrastructure is controlled and audited by Microsoft in accordance with SSAE-18 / ISAE 3402 and other independent third-party audits. Encryption keys are managed using Azure-native key management services, and access to data is restricted via role-based access controls and private networking.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data easily through the web-based dashboard. Administrators and authorised users can generate daily reports and export time entries, billing details, and analytics in CSV format for use in external systems. Exports can be customised by date range, matter, or user, ensuring flexibility and compliance with reporting needs.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Billables AI guarantees 99.9% service availability, supported by a robust cloud infrastructure with redundancy and failover mechanisms. Our platform is hosted on secure, scalable environments that minimise downtime risk. Availability is monitored continuously, and any planned maintenance is scheduled outside business hours with advance notice to clients. While we do not offer refunds for unavailability, we prioritise rapid incident resolution and provide real-time status updates through our support channels. This approach ensures consistent performance and reliability for all users, enabling firms to operate without disruption and maintain confidence in service continuity even during peak demand or maintenance windows.
• Approach to resilience: Billables AI is designed for resilience through a secure, redundant cloud architecture hosted on Microsoft Azure and Vercel. Core services run in high-availability Azure regions with automatic failover and point-in-time restore for databases. Container-based workloads use readiness probes, health checks, and auto-scaling policies to maintain uptime and self-healing capabilities. Production and non-production environments are fully isolated, ensuring customer data is never exposed to development systems. Backups are encrypted, retained for 30 days, and managed by Azure’s lifecycle policies. Continuous monitoring via Azure Monitor, Defender for Cloud, and Sumo Logic detects anomalies, while PagerDuty ensures rapid incident response. Full details are available on request.
• Outage reporting: Outages are reported via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: SSO
• Access restrictions in management interfaces and support channels: Access to management interfaces and support systems is restricted to authorized personnel using role-based access controls and least-privilege principles. Administrative access is managed through centralized identity providers with mandatory multi-factor authentication. Support tools and dashboards are accessible only to designated staff based on job role, and access is reviewed quarterly. Customer data access through support channels is limited to what is necessary to resolve issues.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Tricostar are ISO 27001:2022 and Cyber Essentials certified. Billables are SOC 2 Certified, and align with recognised security frameworks, including GDPR, and applies ISO/IEC 27001 principles for access control, encryption, and incident response. Governance includes documented policies, peer-reviewed infrastructure changes, and continuous monitoring. Full details available on request.
• Information security policies and processes: Billables AI follows documented information security policies and processes aligned with SOC 2 and GDPR principles. These policies cover access control, data classification, encryption, vulnerability management, and incident response. Governance is embedded into engineering workflows through peer review, CI/CD validation, and infrastructure-as-code practices, ensuring all changes are auditable and compliant.; Access is managed under the principle of least privilege, enforced via Azure Entra ID with MFA and role-based controls. Administrative access is logged and reviewed periodically. Security responsibilities are shared across leadership and engineering, with structured reporting through documented escalation paths for incidents and policy breaches.; Compliance is maintained through continuous monitoring using Azure Defender, Sumo Logic, and PagerDuty for alerts. Policies are reviewed regularly, and corrective actions are tracked following any incident. Vendor risk assessments and OAuth-based integrations are restricted to least-privilege scopes. Internal security awareness is reinforced through ongoing reviews and adherence to documented procedures.; These measures ensure policies are not only defined but actively enforced across all layers of the organisation, supporting confidentiality, integrity, and availability of customer data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Billables AI tracks application and infrastructure components through their full lifecycle using version control and infrastructure-as-code. Source code is managed in GitHub, and infrastructure is defined and maintained via Terraform. All changes require peer review and testing in non-production environments prior to deployment. Changes are assessed for potential security impact through code review and automated dependency scanning to identify vulnerabilities. Deployments are performed through controlled CI/CD workflows, and all changes are logged and auditable.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Billables AI assesses potential threats using automated dependency scanning, cloud security monitoring, and ongoing review of application changes. Vulnerabilities are evaluated based on severity, exploitability, and potential impact to customer data or service availability. We maintain defined remediation SLAs by severity, with critical issues prioritized for rapid patching and lower-risk findings addressed through regular release cycles. Patches are deployed through controlled CI/CD processes following review and testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Billables AI uses centralized logging, cloud security monitoring, and alerting to identify potential security compromises, including anomalous access patterns, infrastructure events, and application errors. Logs and alerts are reviewed by the engineering team, with escalation for suspected security incidents. When a potential compromise is identified, we follow a documented incident response process to assess impact, contain the issue, and remediate as needed.
• Incident management type: Supplier-defined controls
• Incident management approach: Billables AI maintains a documented incident management process with predefined procedures for common security and availability events. Incidents may be identified through internal monitoring or reported by users via customer support channels. All incidents are triaged based on severity and impact, with escalation to engineering leadership as needed. For incidents affecting customer data or service availability, we provide timely notifications and follow-up communications as the issue is resolved.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: All features are available during a the free trial. The free trial period is up to 2 weeks.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 7.5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Monday 23 June 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing explicitly stated on the certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D8da1644-c2ca-4cf5-9335-8a4992d5173a
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@tricostar.com. Tell them what format you need. It will help if you say what assistive technology you use.