Central Networks and Technologies Ltd

Barracuda Cloud to Cloud Backup

Barracuda Cloud-to-Cloud Backup gives you the flexibility to restore Teams, Exchange, SharePoint, and OneDrive data either fully or with highly granular detail.

Features

• Office 365 backup & recovery
• Exchange Online backup & recovery
• SharePoint Online backup & recovery
• MS Teams backup & recovery
• OneDrive backup & recovery
• Per backup reporting
• Unlimited Storage
• Unlimited Retention
• Per user license
• Simple Deployment & Management

Benefits

• Independent copy of Office 365 data
• Easy backup and restoration
• Folder awareness for data search & recovery
• Granular recovery
• Simple per user license model
• Unlimited Data Retention
• Unlimited Data Storage
• Shared mailbox protected free of charge

£25 to £50 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

741236756754789

Contact

John Blackburn
01706747474
sales@centralnetworks.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Per user license model
  • SaaS platform with no additional requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 hour response SLA
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Log and update Tickets, view incident information.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: All Barracuda SaaS software comes with 24x7x365 support services included with the service. Premium support can be purchased at additional cost
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All Barracuda customer have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services direct from Barracuda to support installation and delivery of the solution. Professional Services are an additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
• End-of-contract process: At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: All Barracuda customers have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services direct from Barracuda to support installation and delivery of the solution. Professional Services are an additional cost.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Barracuda Cloud to Cloud backup has multiple monitoring mechanisms in place to ensure resilliance of services with auto scale capabilties. This ensures as load veries on the platform the correct services are allocated to ensure performance for eac customer and across the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Backup reports
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Barracuda

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Customers have the ability to export data user by user or may request services from Barracuda for bulk export
• Data export formats: Other
• Other data export formats:
  • Zip
  • EML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation; ; https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
• Approach to resilience: Barracuda Cloud to Cloud backup is designed and built with resillence in mind. Further Information is available upon request.
• Outage reporting: Customer may subscribe to outage notifications via SMS and Email for the relevant services. They can also view the outage status by visiting https://status.barracuda.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Authentication is required to access the platform. This can be username and password with inbuilt MFA or synchronised with Azure AD
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Authentication is required to access the platform. This can be username and password with inbuilt MFA or synchronised with Azure AD

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Soc 2 type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type 2
• Information security policies and processes: Please see below for overview of security standards; ; https://www.barracuda.com/company/legal/trust-center/security-compliance#paranav-navbar

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Details around policies and procedures are not published to the public. Information can be requested during procurement if required
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Details around policies and procedures are not published to the public. Information can be requested during procurement if required
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Details around policies and procedures are not published to the public. Information can be requested during procurement if required
• Incident management type: Supplier-defined controls
• Incident management approach: If Barracuda becomes aware of any unlawful access to any Customer Data stored on Barracuda’s equipment or in Barracuda’s facilities that results in the loss, disclosure or alteration of Customer Data (each a “Security Incident”), Barracuda will promptly (1) notify Customer of the Security Incident; (2) investigate the Security Incident; and (3) take reasonable steps to mitigate the effects of, and minimize any damage resulting from, the Security Incident.; ; Security Incidents Notification(s) will be delivered to one or more Customer administrator by a means selected by Barracuda, including via email.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Our Social Value Policy is Available on request more information can be found on our website

Pricing

• Price: £25 to £50 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 7-14 days free trial - all features unlocked
• Link to free trial: https://www.barracuda.com/cloud-service/signup/ccb

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.