ra Information Systems

Ezytreev - Tree, TPO and Asset management systems

Ezytreev is designed/built to support local authorities, public and private sector organisations to fulfill their commitment to manage and maintain their tree, woodland and landscape resources on streets, in public parks and green spaces, urban and rural estates, along highways, public roads, railway networks and coastlines.

Features

• Digital mapping to identify location of trees & assets.
• Scheduling of systematic inspections and surveys.
• In-the-field data collection for trees, assets, landscaping features.
• Ability to determine the amenity value of trees.
• Recording and progressing tree or asset related enquiries.
• Work scheduling, generation of job tickets and reports.
• Risk calculations - User definable or inbuilt QTRA.
• Highly customisable reports with a range of data outputs.
• Identifying trees for TPO & support for works applications/notices.
• Community Tree Portal & Protected Tree Portal

Benefits

• Standardised procedure of work and maintenance across sites.
• Prevention of safety hazards and minimised risk of liability.
• Increase in work efficiency and higher processing capacity.
• Optimised communications and collaboration in the field.
• Closer work monitoring, timely invoicing and budget planning.
• Greater use of data, opportunity to create own reports.
• Consistent record keeping and data monitoring.
• Secure digital data storage and backup.
• Efficient paperless tree/asset maintenance workflow

£1,000 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@ra-is.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

741672437743025

Contact

Zhanna Heenan
0330 223 11 99
marketing@ra-is.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Client OS: Windows 10 1809 or newer
  • Client OS: MAC OS 10.12 or newer

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have a Support Desk call logging system – you can contact our support desk between 8am and 6pm Monday to Friday, via phone or e-mail. Contact is automatically logged as a request, acknowledged, and is then given an appropriate priority and associated timescale for response.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Remote support is included in the annual Support & Maintenance fee.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Ezytreev is housed on our dedicated hosted servers and you will be provided with your own systems area within these servers. With the aid of information templates, we can configure and implement your system simply and quickly. Data migration can also be achieved via our custom-built data migration tool which allows pre-existing data to be acquired from any accessible data source e.g. Excel spreadsheet, Access database, SQL database etc. User-definable elements of the system will be set up during implementation. Training is delivered through remote one-to-one sessions, or for multiple participants, on-premise sessions can be arranged.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users are able to contact our support desk and we will work through extracting their data with them.
• End-of-contract process: The termination of the Contract shall result in an immediate termination of the Customer’s access to the Service, although such termination shall not relieve the Customer of the obligation to pay any fees accrued or payable to RA-IS for Services provided prior to the effective date of such termination.; Return of Customer Data: Upon termination of the Contract other than by reason of the Customer’s material breach, RA-IS will make available to the Customer a file of the Customer Data within 1 calendar month of termination if the Customer so requests at the time of notification of termination. RA-IS reserves the right to withhold, remove and/or discard the Customer Data without notice upon any uncured material breach by the Customer. In addition, upon termination of the Contract by RA-IS, the Customer’s right to access or use the Customer Data immediately ceases, and RA-IS shall have no obligation to maintain any of the Customer Data stored in the Customer’s accounts or to forward any of the Customer Data to the Customer or any third party.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The system is Cloud-based and accessible from web and conventional interfaces on desktop and mobile devices. Ezytreev also allows users to perform efficient on-site data collection on a range of hand-held devices from smart phones to tablets using our intuitive 'Ezytreev Onsite' app, which is available to download for Android, iOS and Windows.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: A Web Service API is available to support interaction between the ezytreev Enquiries system and corporate CRM systems, allowing incoming data to auto-create an enquiry record in ezytreev and for status updates to be retrieved by the CRM system via the API as the enquiry is progressed.; A Web Feature service (WFS) is available for exporting tree/asset data for display in other GIS based systems.; Further APIs are planned, although automated scheduled imports and exports of GIS compatible and other asset data can already be configured where needed which covers many requirements.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Ezytreev allows users to build their own system to suit ; their unique data collection or analysis requirements by:; -Choosing from a range of specialised add-on modules and features,; -Setting-up customisable data fields, adding drop-down menus and tick-boxes, tailoring data formats and defining recommended work priorities.; -Setting-up asset categories/types and items with customisable symbols associated with them. ; -Defining colours to display trees/assets on the maps based on various attributes, including re-inspection (both overdue inspections and imminent inspections), risk category, and work priority assigned to an individual item. ; -Generating customisable reports.; - Enquiries & Private trees module allow user customisation of statuses and workflow, required timescales and standard letter templates for generation.; -TPO module allows customisation of consultation timescales, workflow checklists, application statuses, amenity method/calculator, standard letter templates for generation

Scaling

• Independence of resources: We monitor the number of connections and demand on resource, and ensure that the resources available always significantly exceed any anticipated peak demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data and reports can be exported into Microsoft Word, Excel, HTML and other suites and can be used with other applications such as i-Tree.
• Data export formats: Other
• Other data export formats:
  • PDF
  • MS Excel, Word
  • Shape
  • KML
  • TAB
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel spreadsheet
  • Access database
  • SQL database
  • DBF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.95% availability commitment with service credits where not achieved
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Different levels of data access and editing permission can be set according to the user’s role. Everything is custom tailored, from embedding your company brand and customising bespoke layouts, dashboards, reports through to documentation.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Following ISO 27001 principles and best practice
• Information security policies and processes: RA's own security policies and processes are followed which are based on ISO 27001 principles and best practice.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ITIL Principles are followed to manage the deployment of services and the ongoing maintenance of the RA platform. ITIL change management methods are employed to ensure stable service delivery.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are identified by monitoring industry-standard sources for details of known vulnerabilities and emerging threats. Software patching routinely performed on a monthly schedule with patching for imminent threats being carried out as soon as production constraints allow.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security information and event management tools are deployed on the platform to alert the support function to attacks being perpetrated and to allow preventive action to be taken such as blocking attackers at the IP level. Monitoring is 24x7 with engineers responding in normal working hours to identified threats.
• Incident management type: Supplier-defined controls
• Incident management approach: ITIL and ISO 27001 principles are followed in reporting of responding to incidents.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Social Value

• Fighting climate change:

  Fighting climate change

  More and more sites across the UK are now using Ezytreev data for their environmental assessments. Treeconomics works with local authorities to assess their trees, providing them with detailed data, reports and action plans, that focus on the benefits trees provide to communities (www.treeconomics.co.uk/).; ; To accomplish this, Treeconomics use existing tree inventory data exported from Ezytreev, and the open-source i-Tree Eco software application. i-Tree Eco (www.itreetools.org/) is a sophisticated computer model which quantifies the structure, composition and environmental benefits of urban trees and then calculates their benefits and value to society. Once a council’s urban forest has been surveyed, i-Tree Eco is able to provide key data about its structure, composition and benefits using Ezytreev system data.; ; Treeconomics turn this data into informative briefings and reports that clearly demonstrate the trees’ replacement value in monetary terms and the ecosystem services these trees provide. Data from the assessment can be used to support a strategic and evidence-based approach in the development of management plans, policy and setting priorities for an area's trees and green spaces.; ; Our partner ASK4 Ltd’s operated tier 2 data centre has made the switch to 100% renewable energy to dramatically reduce its carbon footprint. The ASK4’s move to zero carbon is in line with our sustainability strategy going forward. By switching this benefits the climate and meets our clients demand for a day-to-day commitment to sustainability.

Pricing

• Price: £1,000 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The Ezytreev Onsite App is available for Android, iOS and Windows devices, and includes a free demo mode where users can plot and inspect trees/assets and try out the many features it offers. It can be downloaded from the AppStore, Google Play and Microsoft store for free.
• Link to free trial: https://play.google.com/store/apps/details?id=com.ra.ezytreev&hl=en_GB

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@ra-is.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.