DDS

Taxi Book IQ - Demand Responsive Transport Software

We work with public transport authorities and operators to usher in the next era of sustainable shared transportation.

With IQ, we empower various DRT scenarios to seamlessly function within a single, adaptable platform. TBIQ encompasses a passenger app, driver app, and operator/admin dashboard, designed to optimise efficiency and user experience.

Features

• Smart Routing & Matching
• Seamless Booking & Tracking via notifications
• Driver App for Navigation & Support
• Powerful Admin Dashboard
• Actionable Data & Reporting
• Open Integration Platform (APIs)
• Ongoing Software Support
• Configurable Service Parameters: Tailor rides to specific needs.
• White-Label Customer App
• Realtime Quality of Dashboard for the service operator

Benefits

• Expand Network: Cost-effectively reach new areas.
• Maximise Revenue: More riders, more income per hour.
• Eco-Friendly Routing: Fewer miles, less impact.
• Customised Services: Tailor rides to your needs.
• Always Improving: Updates & support keep you ahead.
• Passenger App and Portal: For easy bookings.
• Automated Efficiency: Less manual work, more efficiency.
• Data-Driven Optimisation: Real-time data for continuous improvement.
• SMS Notifications

£2,000 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jaustin@ddswireless.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

741870852969592

Contact

Jason Austin
01993 886704
jaustin@ddswireless.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Passenger App - iOS and Android compatible
  • Driver App - Android only

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7 Support: Partners submit inquiries via our ticket system powered by Salesforce. Urgent issues trigger automatic alerts to our on-call technical team for prompt resolution.; ; Dedicated Partner Support: Each partner has a dedicated Customer Champion for support during business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Each partner has a designated Customer Champion as their primary contact during business hours. They'll troubleshoot technical challenges and support your success via phone or email.; ; 24/7 Support Available: We maintain a dedicated on-call technical manager for critical issues, guaranteeing expert assistance even outside of business hours. ; ; During business hours (Mon-Fri, 9am-5pm), our team of specialists is on-hand to answer any questions or troubleshoot technical difficulties you may encounter.; ; DDS Wireless provides this exceptional level of technical support as part of our standard SaaS pricing structure. We're committed to your success.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We believe in a strong foundation for successful DRT implementation. That's why we offer a comprehensive training program for all your project stakeholders, dispatchers, supervisors, system administrators, executives, and planning staff.; ; Our in-depth sessions and supporting user manuals will equip your team to leverage the full potential of our DRT solutions. This ensures a smooth rollout and maximises the benefits you can achieve.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Videos
• End-of-contract data extraction: End-of-contract process tailored per client, standard data management included.; Flexible end-of-contract options + standard data management at no extra cost.
• End-of-contract process: Services shut down, data extraction in a usable format ensured. Basic system related technical support for exit process. Read-only access to data / system per request (subject to additional costs depending on duration and access type)

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our service dashboard can be accessed from a mobile via web browser. No application installation is required to use the service. ; For the end users, we provide an iOS and android application to book and manage the rides.; For the drivers, we have an android app to provide the service.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Our intuitive dashboard streamlines the entire DRT service lifecycle, encompassing planning, configuration, execution, performance analysis, and optimisation.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Our solution is developed to meet the standards and reviewed by a third party consultant along with some of our customers.
• API: Yes
• What users can and can't do using the API: They are possible and discussed in a separate integration meeting where requirements are defined and then implemented via separate integration project.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Authorised users directly adjust wait times, booking limits and much more for optimal service delivery.; ; Choose from diverse services: multi-stop rides, fixed route connections & custom deviations.; ; Customisable platform: Request features to keep pace with your evolving needs.

Scaling

• Independence of resources: TB IQ system is built to handle growth seamlessly. It can automatically adjust resources to accommodate surges in demand or expand to new areas. Additionally, a cloud based solution allows TB IQ to dynamically allocate processing power based on requirements. This ensures smooth operation even during peak usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Partners access comprehensive reports and raw data for service management, analysis, and strategic planning.; ; KPI Reports: Track key metrics & identify performance trends.; Data Hub: Explore and export detailed service data for in-depth analysis.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Authorised users export data & metrics as CSVs from the dashboard.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Xls
• Data import formats:
  • CSV
  • Other
• Other data import formats: Xls

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our RPO is 24 hours and our RTO is 8 hours. Target availability (excluding planned maintenance) is 99% per quarter. Wherever possible we aim to complete planned maintenance outside of core hours (Mon-Fri, 0800-1700).
• Approach to resilience: We maintain our system resilience based on our standard SLA, for further Information on how we address resilience is available from us.
• Outage reporting: Various elements of our hosting infrastructure are monitored, either automatically or manually, to alert us to any potential issue.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: User authentication needed; ; Yes; ; User authentication; ; 2-factor authentication; Username or password
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are in the process of obtaining Cyber Essentials accreditation.
• Information security policies and processes: Policies are defined and staff made aware of relating to access to systems and data. Our general approach is that employees have the least level of access required to perform their duties. All staff attend mandatory IT security training every year. A named Chief Security Officer is ultimately responsible for ensuring policies are adhered to. We work with an external data protection organisation to ensure our processes are up to date.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes - both software and hardware - are tested before being deployed to customers. Every change is also logged and rollbacks available. We design our software from the start with security in mind.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Bi-annual penetration testing is performed - this includes assessment not just of our infrastructure but also applications to ensure authorised bad actors are not able to 'move sideways' within our infrastructure. Security patches are monitored for and deployed as appropriate (within 14 days for all high-risk or critical).
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our security systems monitor for and report on any potential issues, alerting us to them quickly. Any identified incidents would be responded to immediately and notified in accordance with GDPR.
• Incident management type: Supplier-defined controls
• Incident management approach: Policies are in place to ensure employees know exactly what to do in the even of various incidents. Our policies define that any and all incidents are reported to our CSO. If appropriate (eg, data breach) incidents are reported to users in a timely manner.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  At DDS, we believe in creating a positive impact. We are determined to tackle pressing issues like climate change, economic inequality, and social inequity, while fostering well-being for all. We stand alongside the UK's most successful and inspiring organisations in our commitment to building a low-carbon economy and a more just society. Taking Responsibility We are deeply committed to upholding our responsibilities across the board – to our community, customers, supply chain, staff, stakeholders, and the planet. This translates into tangible actions that promote environmental sustainability, social fairness, and economic opportunity. Eco-Friendly Approach DDS prioritizes responsible environmental practices. We focus on conserving natural resources, preventing pollution, and minimizing waste. Our strategic planning tools ensure highly cost-effective and eco-friendly journeys. We are passionate about tackling climate change and actively implement solutions that help clients achieve carbon neutrality. For example, with AWS as our cloud provider, we ensure that sustainability is embedded in our business model. AWS is committed to powering their operations with renewable energy sources and achieving net zero carbon emissions by 2040

  Tackling economic inequality

  DDS has a history of offering valuable work experience placements, and we look forward to continuing these opportunities in the future.

  Equal opportunity

  We believe that environmental, economic, and ethical stability are the cornerstones of sustainable development. DDS fosters a fair and inclusive workplace through non-discrimination policies, flexible working arrangements, competitive wages, and ethical sourcing practices. We are dedicated to equal employment opportunities, with all recruitment, compensation, performance evaluations, and promotions based solely on merit. We are proud of our diverse workforce, rich in background, knowledge, skills, and experience. Our commitment to equality extends to our customers. Our products offer flexibility and are adaptable for customers with disabilities, special educational needs, and their families. Specific client needs can be integrated into our routing system, ensuring accessibility and a seamless experience.

Pricing

• Price: £2,000 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jaustin@ddswireless.com. Tell them what format you need. It will help if you say what assistive technology you use.