Catalyst BI Ltd

Predictive & Generative Analytics, Talend, Athena Command Centre, Coeus, Qlik, Snowflake, DataRobot

Catalyst BI Ltd is a pioneering data management, data science and data quality consultancy, renowned for its enviable reputation in predictive analytics, automated machine learning and real-time data integration.

Catalyst provides licenses and solutions for revolutionary partners including: Talend, Coeus, Qlik, Microsoft PowerBI, DataRobot and Snowflake.

Features

Qlik Consultancy specialising in Qlik AutoML, Qlik SaaS Migrations
Qlik Vizlib Addins, Qlik Data Fabric, Qlik Writeback experts
Qlik Health Check and Qlik Devolved Development specialists
Athena NHS CommandCentre patient flow solution, transforming A&E Performance
Snowflake Consultancy: optimising data cloud platform, configuration and governance
Data Management, Data Analytics Health Check and ML Readiness Assessments
Talend consultancy specialising in MDM, Single Seat and Data Management
Talend Data Management, Data Fabric and Data Quality Platform specialists
DataRobot Consultancy: Data Science, Predictive, Generative AI models creation
Coeus Supplier Experience Portal: no-code creation, secure real-time analytics

Benefits

Qlik Sense: associative analytics engine, sophisticated AI, multi-cloud architecture
Qlik Data Integration: real time data insights and resulting actions
AutoML: utilise machine learning to predict and action organisational benefits
EDM Health Check: ensuring data quality readiness for data analytics/science
Command Centre: reduce triage/discharge times, plan for future capacity issues
Talend: end-to-end data integration, data quality, and data governance
Data Fabric: Work across any cloud, data technology and environment
Coeus: share data externally with stakeholders to accelerate performance decisions
DataRobot: Accelerate and trust AutoML, Predictive and Generative AI capabilities
Catalyst BI: Bringing people and data together

£112 to £200 a unit an hour

Free trial available

Service documents

Pricing document

PDF
Skills Framework for the Information Age rate card

PDF
Service definition document

PDF
Terms and conditions

PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.cawthorn@catalyst-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

Catalyst BI Ltd Mike Cawthorn
Telephone: 07775 636273
Email: mike.cawthorn@catalyst-it.co.uk

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: The service is a standalone service but it can be used to augment any system that stores data, where the data needs to be analysed and visualised.

Real time Data Integration into Snowflake for use in analytics and predictive models in Qlik and the DataRobot platform.
Cloud deployment model: Hybrid cloud
Service constraints: Constraints will vary depending on customer's individual requirements.
System requirements: Operating System: Windows Server 2012 and above

Processors: Intel Core Duo or higher recommended

Memory: 8 GB minimum.

Disk space: 5.0 GB total required to install

Security: Microsoft Active Directory, NTLM & 3rd Party

Browser Support: Edge, IE 11 or above, Chrome, Firefox, Safari

.Net: 4.5.2 or higher

User support

Email or online ticketing support: Email or online ticketing
Support response times: 09:00 to 17:00 (GMT ), Monday to Friday
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 A
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Over 320 Data Analytics, Data Management and Data Science and Machine Learning customers benefit from telephone, email and online portal support. Our support Consultants are highly experienced certified and based in the UK.
Catalyst provides Customer Support between 9:00am and 5:00pm, Monday through Friday, excluding public holidays. Out of hours’ support is also available on request. Catalyst support is included as part of the Qlik annual maintenance or annual subscription fees, at no additional cost.
Our service levels are detailed below:
• Critical - 3 hour target resolution
• High - 1 working day target resolution
• Medium - 2 working days target resolution
• Low - 5 working days target resolution
Costs - Standard support is provided at a set rate as part of the Qlik annual support and maintenance fee.

Managed Service application support and hosting provision and support is also available at additional cost. A rate card for our hosting is provided separately in the Pricing document.

Each customer also has access to a dedicated Technical & Account Manager.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: • Development services to scope, design, develop, document and test developments, using our unique Universal Data Architecture (UDA) in Qlik, and standard methodologies in Talend, Snowflake and DataRobot to ensure a quality implementation and rapid development.
• 2nd line development support for your developers
• Development QA Reviews and performance tuning

• Architecture sizing/scalability & resilience and performance tuning
• Installs and general technical services
• 2nd line technical support
• Regular system administration/maintenance
• Authentication, change management and governance

• Managed Services used to provide skills and expertise on an on-going basis as demand arises
• Manage your app developments freeing up valuable resources

Catalyst also support and train organisations in maximising the use of the these technologies effectively. Our training incorporates our unique Qlik implementation strategy, UDA, that is designed to make any Qlik application be:
• Scalable,
• Extendable,
• Provide ‘one version of the truth’ to your whole organisation

Our modular training approach caters to users of any skill level and is always by hands-on technical and pre-sales consultants.
We can tailor training to your team and their specific areas of interest. This tailored approach is possible because all our training is delivered by experienced Consultants.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Catalyst provides a straightforward procedure for off-boarding. Initially, the client must provide one month's notice to cancel in writing. Off-boarding will begin with a termination of service(s) meeting to agree off-boarding steps, which may include:
- Return of data
- Deletion of environments (hosting)
- Removal of shared storage (access)
- Agree ongoing communications
- Audit (as required)

The format of the data would be agreed in advance to ensure there is a smooth transition of the service being provided.
End-of-contract process: Costs would be dependent upon services required (if any).
At the end of our engagement, Catalyst will work closely with the client to understand and support the termination process.
Services for this would be charged on a time and materials basis, and may include:
- Data Extraction charges
- Licence charges
- Consulting and Technical Services charges
- Residual Managed Services charges
- Outstanding commitment charges (e.g. hosting fees)

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The service is HTML5 compliant and has been designed to work on any Mobile Devices and tablet devices.

All dashboard screens automatically render to the mobile and tablet screensize.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Qlik, Talend, DataRobot and Snowflake are web-based application with a number of different views to work in. In Qlik, Hubs are your starting point and where you will see all your apps. You can view and interact with apps in any hub. You create new apps in the Qlik Sense Enterprise hub.

In the Qlik Sense Enterprise hub, you can create, develop, publish, and consume apps, depending on the privileges assigned to you by your Qlik Sense administrator.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: All testing has been completed by the software vendor, Qlik, Talend, DataRobot and Snowflake.
API: Yes
What users can and can't do using the API: Qlik, Talend, Snowflake and DataRobot provides numerous APIs that support both front (UI) and back-end activities. Qlik provides a full .NET SDK, along with JavaScript libraries and server support via RESTful API end-points.
The APIs provide methods for creating connectors to external systems, extracting and importing, transforming, analysing and visualising data. Users can create additional controls for visualisation and maintain independent libraries if required.
Qlik components communicate via HTTPS and WebSockets, providing an easy method to set up, configure or change services or associated applications. Users can set up applications via both the standard API (via REST calls) or via a web interface (HTTPS).
Service APIs include the ability to configure, monitor or control proxies, repositories, service access and security (including APIs for user-directory maintenance). The JavaScript libraries provide browsers with the ability to handle selections, navigation, data formatting and visualisation and also create custom components to extend both front-end and back-end services.
In addition to .NET, Qlik also supports scripting tools/languages (such as R and Python) and the user-community provides open-source extensions in other languages including C++, C# and Go.
API documentation: Yes
API documentation formats: HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: All aspects of Qlik, Snowflake, DataRobot and Talend applications can be customised from the back-end APIs to the front-end user experience. Clients can tailor their own visualisations to suit end-user requirements. Web Developers can build tailored offerings so that analytics from within Qlik application dashboards can be integrated with other web based applications, mashups and/or websites. Catalyst have created Coeus BI a fully configurable web portal which provides analytics capability to external parties such as citizens, suppliers, regulators and customers. Qlik aims to be as open as possible with API's and all are documented.

Scaling

Independence of resources: This is a privately hosted solution with no shared computing resource with other clients.

Catalyst sizes the hosting in accordance with planned usage to minimise any variations in the application performance.

Analytics

Service usage metrics: Yes
Metrics types: Interactive Governance dashboard and monitoring tools are included that provides visibility of Qlik, Snowflake, Talend and DataRobot performance, usage and license information.

Additionally, specific service reports can be provided upon request.
Reporting types: Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: Qlik, DataRobot, Snowflake, Microsoft, VizLib, K4 Analytics and Talend

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: There are export facilities provided within the application and the formats are varied.

This functionality can be limited to specified users by the administrator(s).

Additionally, separate data export facilities of the client's data can be arranged to meet a specific format.
Data export formats: CSV

ODF

Other
Other data export formats: To be agreed between Catalyst and the client
Data import formats: CSV

ODF

Other
Other data import formats: JSON

ODBC and OLE/DB

XML

Web call

REST API

Many native drivers

HTML

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: Hardware is backed by a 99.95% up time with the end service providing a 99.9% up time.
Approach to resilience: Datacentre resilience is provided by Microsoft Azure.
Further details could be made available on request.
Outage reporting: Email alerts

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Access is by Grant Only - Security rules are created by the administrators. Roles can be used group rules so user types can be defined (eg RootAdmin can do anything; ContentAdmin can only change content not structure).

We provide a standard method of minimum access required with access only provided when needed.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: No
Security governance approach: Catalyst are ISO9001 and ISO27001 compliant but not accredited, the Microsoft Azure data centres are accredited to ISO2000, ISO22301, ISO27001, ISO27017, ISO27701, ISO27018, ISO9001, SOC 1,2,3 WCG2.0 a full list can be found here: https://azure.microsoft.com/en-gb/overview/trusted-cloud/compliance/
Information security policies and processes: Catalyst are ISO9001 and ISO27001 compliant but not accredited, the Microsoft Azure data centres are accredited to ISO2000, ISO22301, ISO27001, ISO27017, ISO27701, ISO27018, ISO9001, SOC 1,2,3 WCG2.0 a full list can be found here: https://azure.microsoft.com/en-gb/overview/trusted-cloud/compliance/

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: All client system changes have to formally documented and fully regression tested to ensure no application conflicts.

All development changes are applied to a test environment first, then client UAT and sign-off will be is required before the changes are transferred to the live system.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: We have an independent organisation to perform a monthly vulnerability scan, this report is reviewed with any issues or failures being rolled out to the environment. We have a regular 2-week patch cycle for both OS and Qlik product updates.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: All machines utilise Azure Security Center which offers integrated vulnerability assessment with a cloud agent. The agent will report and vulnerability which in turn provides vulnerability and health monitoring data back to Security Center. Our administrators are notified of any vulnerabilities for patching.
Incident management type: Supplier-defined controls
Incident management approach: We have a support desk accessible via telephone, email and online portal for all incidents, requests for advice and guidance. The support desk is constantly monitored.

We have a standard incident management process embedded within our support solution.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Pricing

Price: £112 to £200 a unit an hour
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: Depending upon the scope of the trial, Catalyst can provide a free evaluation copy of the software for use on-premise at the client's site or via our demonstration website. Trial periods are typically limited to 30 days, but extensions can be agreed.

Consultancy can be included upon agreement.

Service documents

Pricing document

PDF
Skills Framework for the Information Age rate card

PDF
Service definition document

PDF
Terms and conditions

PDF

Request an accessible format

Cookies on Digital Marketplace

Predictive & Generative Analytics, Talend, Athena Command Centre, Coeus, Qlik, Snowflake, DataRobot

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents