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PeopleFluent Limited

PeopleFluent Compensation

PeopleFluent Compensation enables enterprise organisations to design, model, and execute end-to-end compensation programs. We help HR leaders align rewards with organisational strategy and employee performance to motivate your workforce, boost retention, and drive productivity.

Features

  • End-to-End Planning and Execution
  • Configurability and Extensibility
  • Manager and Employee Communication Tools
  • Role-Based Visibility and Insights

Benefits

  • Automate and manage compensation programs in one, secure solution
  • Configure formulas and calculations to match your rewards system
  • Foster a world-class employee experience with transparent, effective communication
  • Use insights to refine compensation strategy as a competitive differentiator

Pricing

£8.37 to £41.87 a user

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@peoplefluent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 4 1 9 5 8 8 1 1 6 4 3 1 8 5

Contact

PeopleFluent Limited Lori Smith
Telephone: +44 (0)20 7832 3440
Email: sales@peoplefluent.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
PeopleFluent Compensation can be used alone or with other PeopleFluent products: LMS, learning experience platform, content authoring, learning analytics platform, recruitment and onboarding, performance, succession, and talent marketplace.
Cloud deployment model
Private cloud
Service constraints
Solution is a web-based SaaS application. Maintenance and client support is covered in our terms and conditions.
System requirements
  • Microsoft Edge (latest stable release)
  • Microsoft Internet Explorer in accordance with Microsoft’s support policy
  • Mozilla Firefox (latest stable release)
  • Google Chrome (latest stable release)
  • Safari in accordance with Apple’s support policy

User support

Email or online ticketing support
Email or online ticketing
Support response times
During regular business hours, 1 hour.
Severity 1 (site outage) is provided on weekends and after hours. Work begins within 15 minutes and response within 1 hour.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Subject to Contractual requirements.
Standard Support (break/fix support) features include: Dedicated account manager who acts as a main point of contact to manage the relationship between your organization and PeopleFluent.
Clear, severity-based prioritization, including 24/7 emergency support Severity 1 issues (when the application is not accessible).
Client administrators are responsible for providing first line of support for their end users, escalating issues to PeopleFluent as needed.

Premium Support
Includes Standard Support
Add on consulting service for How to questions to complex scenario guidance, for a fee: 150/hour with 100 hour minimum committment

Managed Services
These are a prepaid amount of hours (or days) that do not have a specific scope of work that can be used for a variety of Professional Services during the course of an annual subscription. For this PeopleFleunt will provide you with an assigned Project Manager that you engage for us to provide ongoing services including:
- Annual Cycle Support (configuration, testing and live in-cycle support)
- Product configuration consulting and assistance
- Issue troubleshooting and best practice recommendations
- Admin training and configuration training
- Single Sign On (SSO) setup
- Integration setup and updating consulting and support
- Data extracts and reporting
Support available to third parties
No

Onboarding and offboarding

Getting started
Client training is available both during implementation and after go live. Our team will consult with you during implementation to determine your specific training needs.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Clients retain full ownership of their data and can extract / delete their data via the application as often as desired. The company also offers optional professional services to perform bulk data deletion jobs. Our standard disposition process is completed within 30 days of service termination. Encrypted tape backups (i.e. off-line data) are destroyed or securely erased and reused upon their 13-month expiration.
End-of-contract process
Terms for exit are defined during the service agreement negotiation phase. Copies of online databases and file stores are securely deleted, with an optional letter of attestation once complete. Our standard disposition process is completed within 30 days of service termination. Encrypted tape backups (i.e. off-line data) are destroyed or securely erased and reused upon their 13-month expiration. Clients retain full ownership of their data and can delete their data via the application as often as desired. The company also offers optional professional services to perform bulk data deletion jobs during the service term. There is no additional charge for end of contract data deletion.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Many of the talent management features can be accessed on smartphones, tablets, and other mobile devices.
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
PeopleFluent's suite of talent-focused solutions can be deployed in a highly contextual and modular fashion. Extensive configuration and security permissions can be leveraged to ensure that the right users see the right data in the right context.
Accessibility standards
WCAG 2.1 A
Accessibility testing
We always strive to meet or exceed WCAG 2.0 AA standards. To ensure this, we test all visual design and color choices to ensure proper contrast for readability, as well as ensuring text alternatives are available to non-textual elements. With regards to more of a content and structural sense, we provide all the proper HTML attributes for accessibility devices, and enforce a correct hierarchical DOM structure.
API
No
Customisation available
Yes
Description of customisation
Our SaaS solutions are highly configurable to those given administrator permissions, which eliminates the need for costly, time-consuming software customisation. The most common configurations consist of adding new fields and modifying the layout design within our recruitment portals. Some common customisations are:
* System branding (e.g. colours, logo, font, etc.) can be configured and modified to reflect your desired look and feel.
* The solution’s nomenclature (e.g. field labels, instructional text, etc.) can be configured to match your preferred terminology. All pre-programmed terminology is consistent.
* Dashboards are configurable for groups of employees and/or down to the individual user.
* Report visibility, as well as detailed data column inclusion/exclusion and ordering, filtering, and sorting rules are configurable.

Scaling

Independence of resources
PeopleFluent leverages best practices and industry standard technologies to build a highly available, reliable, and scalable technology infrastructure to ensure continuous availability of all customer facing sites and services hosted within our datacenters. Capacity planning and scaling for growth is performed continuously. Our SaaS Services team monitors the performance of hosted sites to ensure that machine sizing and resource usage are within acceptable limits.

Analytics

Service usage metrics
Yes
Metrics types
Our reporting engine is a key to our customers’ success in leveraging our tools. SmartGrids – which can be saved as views that are accessible on-demand for fast analytics or exported to presentations and reports – are role specific (only displaying data that is relevant for the manager role and/or hierarchy), and the data can be drilled into by the manager to view individual workflow state, record, employee, or process. This information can also be configured as a management dashboard item if you wish to highlight a specific talent management process for manager focus or action.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Batch file export/import jobs may be configured via SFTP connections.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
  • PPT
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Batch file transfers are secured utilizing SFTP (FTP over SSH) connections. Optional PGP encryption of client data loads is available.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
PeopleFluent provides an SLA for all clients that guarantees initial response and resolution times. Our availability commitment is 99.5% of each month.
Approach to resilience
PeopleFluent Compensation is delivered through hosting infrastructure that is committed to the highest level of resilience and redundancy. Details of our backup and disaster recovery plans are available upon request.
Outage reporting
For certain unplanned outages, PeopleFluent provides email notification to system administrators of record. When appropriate, we also notify users of unplanned outages via a splash screen and our online Customer Community Portal.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Native login authenticates by unique username and password. Alternatively, the solution supports SAML 2.0 token authentication for SSO / MFA.
Access restrictions in management interfaces and support channels
PeopleFluent leverages MFA and/or other forms of strong authentication for all sensitive system access. Secure SSL VPN / Two-Factor Authentication is required for remote connectivity. System and application accesses are granted on a least privilege basis. Access to production is reviewed quarterly, and controls are SSAE-18 SOC 2 audited.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Peoplefluent does not have Multifactor authentication on any of our individual products. However, a customer can use their own identity provider that supports multifactor authentication and that can be used to single sign on (SSO) into our suite of products

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
A-Lign
ISO/IEC 27001 accreditation date
In progress
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • US and Swiss Privacy Shield certified
  • SSAE-18 SOC 2 audited

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
PeopleFluent is EU and Swiss Privacy Shield certified, and our solutions are SSAE-18 SOC 2 audited each year.
Information security policies and processes
PeopleFluent has a formal Information Security Management System (ISMS), comprised of its security infrastructure, policies, and procedures. The ISMS is derived from industry data security and privacy best practices such as OWASP, ISO-27001, NIST, and SANS guidelines and is designed to maintain the confidentiality, integrity, and availability of data that is processed and stored within the organisation’s systems.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Changes to production are subject to formal change control process and approval by Production Change Board. Change Management is audited as part of the annual SSAE-18 SOC 2 audits.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
PeopleFluent has formalized processes for application and infrastructure-level vulnerability testing and remediation. We follow industry sources for vulnerability announcements, and we utilise vulnerability scanning and centralised patch management solutions to register and enforce deployment of authorised patches.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Extensive logging and monitoring processes and tooling provide alerting on anomalous activity. We maintain an on-call rotation among our systems and operations engineers who have responsibility over infrastructure and applications respectively. The on-call engineer receives notifications from our monitoring systems and will act upon any Severity 1 or Severity 2 outage immediately.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
PeopleFluent's security incident response process defines the stages of the incident life cycle (including identification, assessment, response, and recover); ensures appropriate engagement of cross-functional stakeholders, executive management, and specialised external resources; ensures that PeopleFluent fulfills all legal, regulatory, and contractual notification requirements.

Client’s primary means of communicating an issue is via the service support ticketing system. The system provides a call-in, phone support option which is monitored for Severity 1 issues. In the event of a security incident, the CSIRT is available 24x7x365.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We are committed to fighting climate change and reducing the direct environmental impacts of our operations. We follow best environmental practices, reducing our carbon footprint, and supporting our clients' efforts to minimise their impact on the environment. We incorporate sustainable thinking into our business and working to deliver solutions that reduce environmental impact for both PeopleFluent and our clients. Taking a responsible approach to the environment is one of our core values and we aspire to achieve this by controlling and minimizing our environmental impacts, driving continuous improvement, and evaluating new opportunities for environmental stewardship that improve our environmental performance. Our Environmental Management Program guides our strategies and actions to reduce greenhouse gas emissions, which include these five priorities: 1. Reducing our physical office footprint through reductions in square footage of office space by promoting more virtual work environments, where feasible 2. Leveraging renewable energy, where feasible 3. Minimizing GHG emissions related to business travel 4. Reducing consumption and promoting recycling of electronic equipment 5. Reducing consumption and promoting recycling of consumables, including paper

Tackling economic inequality

PeopleFluent, as part of LTG plc, has always supported internships and apprenticeships. We have people in senior roles who came to work with us through these schemes. We have adopted the new apprenticeship scheme and have already used it to hire an IT apprentice for one of our London offices. We always choose interns who are local to the area and with specific interests that we can nurture and they can contribute. For example, we recently had an intern in our Sheffield office for the summer shadowing our Quality, Health & Safety and Environmental Manager. She had an interest in Wellness and we have captured her feedback in relation to integrating aspects of her contribution into one of our Health and Safety policies. In 2021 we took the first steps towards establishing a graduate scheme that aims to recruit a diverse group of future leaders with an apprenticeships programme in the UK, to enable us to reach less fortunate socio-economic groups.

Equal opportunity

PeopleFluent is committed to creating a culture that embraces and celebrates people’s differences. We believe that organisations should embrace their workforces as they are, and we continually review how we ourselves can best promote and advance a culture in which all our staff feel comfortable being themselves in the workplace. We implemented three goals: awareness (to increase sensitivity and understanding and create a common language around diversity, equity, and inclusion); training (to help employees appreciate cultural differences and equip leaders with greater confidence and competence in taking actions that create a greater sense of equity and inclusion); and engagement (to address cultural and structural barriers). Employees are invited to actively participate in monthly, voluntary, employee-led and leadership-sponsored Employee Resource Groups (ERGs) that foster a diverse, inclusive workplace aligned with our organizational mission, values, goals, business practices, and objectives. Our ERGs include Asians & Asian Americans plus Allies; Black plus Allies; LBGTQ+ plus Allies; Allies and People Living with Disabilities (APLD); Women’s Inclusion Network (WIN); Veterans plus Allies; and The Mind & Fitness Café. Our consultancy, facilitation, and programme design options encompass leadership and DE&I programmes, enabling our clients to work towards the common goal of fostering inclusion, equity, and social justice. We also help our clients communicate their ESG priorities through engaging content. Our tailored ESG learning content covers a range of topics, including health and safety, cyber and data security, modern-day slavery, anti-harassment, personal ethics, whistleblowing, anti-bribery, and consumer protection. By providing this content, we aim to enhance the operating resilience, sustainability metrics, and ethical culture of your organisation.

Wellbeing

An important part of our Corporate Social Responsibility (CSR) strategy is taking care of our people. This includes the following: Employee wellness programme - the programme focuses on a number of areas: Mental health; Physical health; Health and safety; Personal development; Social connections, and Social contributions. Diversity and inclusion - we believe that the diversity of our workforce is a key point of strength, making the group a more vibrant and dynamic place to work. We continually review how we can best promote and advance a culture in which all staff feel comfortable being themselves in the workplace. Communication and staff surveys - We prioritise measuring the staff’s well-being through our regular engagement surveys. We have peer focus groups who look at the results of the surveys to better understand how we can improve aspects of the working environment including the delivery of training and development interventions. We have made a concerted effort to act on any feedback received and have worked hard this year to listen to our people. For example, in response for better communication, we have introduced regular town halls and monthly newsletters. Employee Assistance Programmes - in the US and UK we provide staff with support in a range of areas, including well-being support, financial advice and legal advice Professional development - we have in place a talent management system for career development, goal setting and progression at PeopleFluent.

Pricing

Price
£8.37 to £41.87 a user
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@peoplefluent.com. Tell them what format you need. It will help if you say what assistive technology you use.