4 ROADS LIMITED

Any Community to Verint Community Migration Services

Cloud support services to migrate community data, content, and users from any other community to Verint Community. The service includes assessment, data mapping, extraction using buyer-provided access, transformation, and import using tools and APIs. Licensing, ongoing administration, and bespoke development are excluded. Verint Community licensing is purchased separately.

Features

• Migration assessment and planning
• Data mapping from any community to Verint Community structures
• Export of content, users, and metadata from source community
• Data transformation and validation
• Import into Verint Community using supported APIs
• Migration testing and verification
• Knowledge transfer and migration documentation
• Reduced risk when moving from any community to Verint Community

Benefits

• Reduced risk when moving from any community to Verint Community
• Structured, repeatable migration approach
• Minimised service disruption during transition
• Retention of valuable community content and data
• Faster onboarding to Verint Community

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert.nash@4-roads.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

742266892716415

Contact

Robert Nash
+44 7977518130
robert.nash@4-roads.com

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: This service supports migration between existing community platforms and depends on the buyer having access to both the source platform and the target platform (Verint Community).
• Cloud deployment model: Public cloud
• Service constraints: This service supports migration between cloud-hosted community platforms. It does not itself provide or operate cloud infrastructure.
• System requirements:
  • Access to Verint
  • Access to other community and it's data

User support

• Email or online ticketing support: Yes
• Support response times: Email and ticketing support is provided during business hours. Initial responses are provided in line with the service support SLA. Support requests received outside business hours are responded to on the next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: The service includes a standard support level provided during business hours via email and ticketing, which is included in the service price. Buyers may also purchase additional support on an hourly basis for activities such as configuration assistance or technical guidance. Hourly support is charged at the published rate. The service does not include a dedicated technical account manager or named cloud support engineer as standard.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The service begins with an initial engagement to confirm scope, timelines, and data requirements. This includes an assessment of the source source community environment, confirmation of buyer-provided access, and agreement on migration approach. Guidance is provided on preparation activities, and the migration process is explained before work begins.
• Service documentation: No
• End-of-contract data extraction: This service does not retain customer data at the end of the contract. Data is extracted directly from the source platform using buyer-provided access and transferred to the target platform (Verint Community) as part of the migration. No ongoing data extraction is required at contract end.
• End-of-contract process: This service does not retain customer data at the end of the contract. No ongoing data extraction is required at contract end.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: For additional cost it is possible to filter and move the data being migrated into different locations.

Scaling

• Independence of resources: The migration is a one off service for cloud services and as such does not require scaling.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Not applicable. This is a cloud support migration service and does not host or store user data. Data export is performed from the source platform as part of the migration process using buyer-provided access.
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Not applicable. This is a time-limited cloud support migration service and does not provide or operate a hosted service. No availability SLAs apply.
• Approach to resilience: Not applicable. This is a time-limited cloud support migration service and does not provide or operate a hosted service. No resilience is required.
• Outage reporting: Not applicable. This is a time-limited cloud support migration service and does not provide or operate a hosted service. No outage reporting required.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Access to management tools used for service delivery is restricted to authorised supplier personnel only, using role-based access controls. Access is granted on a least-privilege basis and is limited to the duration of the migration engagement.; ; Access to support channels is restricted to authorised buyer contacts and supplier staff. Requests and communications are managed through controlled support channels to ensure only approved users can raise or view service-related information.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: CE+
• Information security policies and processes: The organisation maintains documented information security policies and processes aligned with recognised good practice and Cyber Essentials Plus requirements. These include policies and procedures covering access control, asset management, secure configuration, vulnerability management, incident management, data protection, and staff security awareness. Policies are reviewed regularly and supported by operational processes to manage risk and protect service data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management are managed through supplier-defined processes appropriate to a time-limited cloud support service. Migration activities, scripts, and configurations are documented and tracked for the duration of the engagement.; ; Proposed changes to scope or migration approach are assessed prior to implementation, including consideration of potential security and data protection impacts. Changes are agreed with the buyer before execution.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This is a cloud support migration service and does not provide or operate a hosted platform. Vulnerability management focuses on supplier-managed tooling and processes used during delivery. Potential threats are assessed as part of service planning and delivery, including consideration of data handling and access controls.; ; The service does not deploy or patch customer platforms. Any vulnerabilities identified in customer environments are reported to the buyer. Information about potential threats is obtained from recognised industry sources, platform vendor advisories, and security best practice guidance.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is implemented through supplier-defined controls appropriate to a cloud support migration service. Monitoring focuses on service delivery activities and access used during migration. The service does not provide or operate a hosted platform.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is handled through supplier-defined processes appropriate to a cloud support migration service. Incidents are logged, assessed, and managed during delivery, with escalation and communication to the buyer where required. The service does not operate a hosted platform.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7a2fbf0f-6be1-46b8-ad48-c602accf48c3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert.nash@4-roads.com. Tell them what format you need. It will help if you say what assistive technology you use.