VAAMG Consulting

AWS Cloud Support

We help manage and support AWS infrastructure for businesses whose success is directly linked with the performance of workloads and applications, benefiting from high-touch proactive/preventive services on business/mission critical workloads. We manage and enhance the application for better user experience and smooth operation before and after the upgrade.

Features

• Evaluating architecture for efficiency, scalability, and security enhancements.
• Migration Assistance: Seamlessly transitioning data and applications
• Cloud Deployment and Configuration tailored to clients needs
• Performance Optimization for optimal efficiency and responsiveness.
• Identifying cost-saving opportunities and optimizing AWS resource utilization
• 24/7 Support and Incident Response
• Disaster Recovery and Business Continuity
• Empowering clients with AWS expertise through comprehensive training programs.

Benefits

• Cost Savings: Optimize expenses with flexible pay-as-you-go pricing structure.
• Scalability: Easily adjust resources to meet evolving business demands.
• Global Infrastructure: Access AWS services from diverse global regions.
• Robust Security: Protect data with advanced security features and protocols.
• Availability: Ensure uninterrupted service with redundant infrastructure and backups
• Agility: Rapidly deploy and adapt to changing business requirements
• 7. Innovation: Harness cutting-edge technologies for seamless integration and innovation

£400 to £1,800 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at munish.goswami@vaamg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

742446886817254

Contact

Munish Goswami
07795046978
munish.goswami@vaamg.com

Planning

• Planning service: Yes
• How the planning service works: Our Cloud Support Planning Services are designed to provide organizations with a comprehensive roadmap for leveraging cloud technologies effectively while ensuring seamless operations and maximum return on investment. We start by conducting a thorough assessment of your organization's current IT infrastructure, business processes, and objectives. This assessment helps us understand your specific needs and challenges, guiding the development of a tailored support plan.; Leveraging our expertise in cloud technologies and best practices, we design a support strategy that aligns with your organization's goals and objectives. This includes defining service level agreements (SLAs), establishing escalation procedures, and determining resource allocation for ongoing support and maintenance.; Throughout the planning process, we prioritize collaboration and transparency, working closely with your team to ensure alignment with your business goals. We also focus on security by incorporating robust measures into the support plan, including proactive monitoring, threat detection, and compliance management.; Once the support plan is finalized, our team provides ongoing support and guidance to ensure the smooth operation of your cloud environment. This includes proactive monitoring, troubleshooting, and performance optimization to address any issues or challenges that may arise.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer comprehensive training programs tailored to meet the needs of our clients. Our training approach encompasses two key components:; 1. Operational Training: We provide operational training for the production support service team to effectively manage and support the service once is is live. This training equips team with the necessary skills and knowledge to monitor, maintain, and troubleshoot the implemented service, ensuring smooth operations and timely resolution of any issues that may arise.; 2. Business User Training: In addition to operational training, we offer business user training aimed at maximizing user adoption and ensuring the effective utilization of the implemented service. This training covers how to use the service and includes admin user training on how to manage and maintain it. By empowering client teams with the right skills and knowledge, we help maximize the return on investment and drive business value from the implemented service.; We as well assist in the establishment of Centers of Excellence (CoE) teams within client organization. These CoE teams serve as hubs of expertise, driving continuous improvement, innovation, and best practices adoption across the organization. By fostering a culture of knowledge sharing and collaboration.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We specialize in guiding buyers through seamless migrations to the cloud or transitions between cloud services. Our approach is grounded in thorough assessment, meticulous planning, and expert execution. Beginning with a comprehensive evaluation of the buyer's existing infrastructure and requirements, we craft a tailored migration plan that addresses their unique challenges and objectives. Leveraging our expertise in architecture design, we architect scalable, secure, and optimized cloud environments that align with the buyer's business goals. Our team manages the entire migration process, from data and application migration to testing and validation thus ensuring minimal disruption to business operations. We provide comprehensive training and support to empower users in navigating the new cloud environment effectively. With our assistance, buyers can confidently embrace the benefits of cloud computing, unlocking greater scalability, flexibility, and efficiency while minimizing risks and maximizing their return on investment.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We specialize in assisting buyers with comprehensive quality assurance (QA) and performance testing to ensure the reliability, functionality, and scalability of their software solutions. Our approach begins with a thorough understanding of the buyer's requirements, objectives, and technical specifications. Leveraging industry-leading methodologies and tools, we design and execute rigorous testing scenarios tailored to the buyer's unique needs. Our team conducts functional testing to validate that the software meets the specified requirements and performs as expected under various use cases. Additionally, we perform non-functional testing, including performance testing, load testing, and stress testing, to assess the system's stability, responsiveness, and scalability under different conditions. We analyze test results meticulously, identifying and addressing any defects, performance bottlenecks, or vulnerabilities uncovered during testing. Throughout the process, we maintain open communication with the buyer, providing regular updates, reports, and recommendations to ensure transparency and alignment with their goals. Our goal is to deliver software solutions that exceed expectations in terms of quality, performance, and user experience, empowering buyers to achieve their business objectives effectively.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Other
• Other security services: Application and data security

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: VAAMG provides ongoing support for cloud hosting or cloud software services provided by us directly and for the services provided by a third -party organization. Our service support remains comprehensive and we ensure that clients can confidently navigate their cloud journey with us. Here’s how we deliver value through our support services:; 1. Proactive Monitoring and Maintenance: Our team of experts continuously monitors the performance and health of your cloud software services by to identify and address potential issues before they escalate.; 2. Timely Updates and Patch Management: As part of our support services, we ensure that your cloud software services remain up-to-date with the latest patches, updates, and security fixes.; 3. Technical Assistance and Troubleshooting: Our dedicated support team is readily available to provide prompt and personalized assistance. ; 4. Performance Optimization and Tuning: We work closely with our clients and by fine-tuning configurations, optimizing resource allocation, and implementing best practices. ; 5. Training and Knowledge Transfer: To empower clients team with the skills and knowledge to leverage cloud software services effectively, we offer training sessions and knowledge transfer. ; 6. Continuous Improvement and Innovation: Our support extends beyond mere maintenance to encompass continuous improvement, innovation and best practices.

Service scope

• Service constraints: As we don’t have physical infrastructure/data centre we don't offer storage or hosting services but we provide IaaS support along with PaaS support for hosting or software provided by a third-party organization / client owned.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our dedicated support team is committed to promptly assist whenever you reach us. Typically, we aim to respond within 24 hours ensuring that you receive timely support for your inquiries. For urgent matters, our response time is even quicker and we aim to respond within 4-8hrs depending upon the urgency. Our teams prioritize immediate attention to ensure minimal disruption to your operations. Our team is always available 24/7 via email or messaging systems, ready to assist you whenever you need it.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have not done any testing's yet but we use Zendesk systems that follow the accessibility standards of meeting the industry standard of WCAG 2.1 AA.
• Support levels: At VAAMG we offer three levels of support services including basic, standard and premium services as below. ; ; Basic Service Level:; • Response Time: Within 24 hours during business hours (Monday to Friday, 9 am to 5 pm); • Support Channels: Email support; • Features: Basic consultation, troubleshooting and assistance, access to knowledge base and self-service resources; • Technical Resource Allocation : Level 0 – Level 1 support team. ; ; Standard Service Level:; • Response Time: Within 8 hours during business hours (Monday to Friday, 9 am to 5 pm); • Support Channels: Email and phone support; • Features: Expedited consultation, troubleshooting and assistance, access to knowledge base and self-service resources, periodic check-ins and reviews; • Technical Resource Allocation: Level 2 – Level 3 SME and specialist support team with partial account and project management support; ; Premium Service Level:; • Response Time: Within 4 hours, 24/7 including weekends and holidays; • Support Channels: Email, phone, and dedicated account manager; • Features: Priority consultation, troubleshooting and assistance, proactive monitoring and alerts, customized solutions and recommendations, regular performance reviews and optimization sessions; • Technical Resource Allocation: Level 3 – Level 4 SME and specialist with dedicated account and Project manager.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services (AWS)

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Atlas - The Citation Hub
• ISO/IEC 27001 accreditation date: 26/10/2023
• What the ISO/IEC 27001 doesn’t cover: 'The provision of systems configuration, design and development, managed IT support, managed resource support and consultancy services to the public and private sectors’; Our certification number is 430762023 and we can share certification copy and details upon request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  To contribute to COVID-19 recovery and support local communities, VAAMG is committed to implementing activities that prioritize the following:; ; 1. Creating Employment Opportunities - This includes facilitating access to new opportunities , helping individuals transition back into the workforce, and supporting their professional development.; 2. Business and Organizational Support: This includes offering guidance and resources to help businesses adapt to new ways of working, innovate their service delivery models, and overcome operational hurdles brought on by the pandemic.; 3. Promoting Health and Wellbeing: VAAMG prioritizes initiatives that support the physical and mental health of individuals affected by COVID-19. We work to reduce the demand on health and care services by promoting healthy lifestyles, mental wellbeing programs, and access to healthcare resources for those in need.; 4. Enhancing Workplace Conditions: We advocate for workplace conditions that support the COVID-19 recovery effort. This includes implementing effective social distancing measures, facilitating remote working arrangements where feasible, and promoting sustainable travel solutions to minimize the risk of virus transmission and ensure the safety of employees.; By focusing on these key activities, VAAMG aims to play a significant role in the recovery and resilience-building efforts within local communities, contributing to the broader global recovery from the impacts of the COVID-19 pandemic.

  Equal opportunity

  To promote equal opportunity VAAMG is dedicated to implementing activities that prioritize the following:; 1. Identifying and Tackling Inequality: We take proactive measures to identify and address inequality in employment, skills development, and pay within our contract workforce. This includes conducting regular equity assessments, implementing fair and transparent hiring practices, and providing equal opportunities for career advancement.; 2. Supporting In-Work Progression: We support individuals from all groups and help them in progressing to higher-paid roles by facilitating skills development relevant to our contracts. This involves offering mentorship programs, skills training initiatives, and career pathway opportunities to enable upward mobility and economic empowerment.; 3. Advocacy and Influence: Through our contract delivery, we advocate and raise awareness about the importance of inclusivity and diversity. ; 4. Skills Development and Training: We support all individuals despite of groups, ethnicity and gender and ability in developing new skills relevant to our contracts. This involves offering training schemes that lead to recognized qualifications, providing access to professional development opportunities, and promoting lifelong learning initiatives to enhance skill sets and employability.; Through these initiatives, VAAMG strives to create a more inclusive, equitable, and diverse workforce while actively contributing to the reduction of workforce inequality and the promotion of equal opportunities for all.

  Wellbeing

  To promote health and wellbeing and improve community integration, VAAMG is committed to take tangible actions to support the health and wellbeing of our workforce, focusing on both physical and mental health. This includes providing access to wellness programs, promoting work-life balance initiatives, and offering resources for stress management and mental health support.Through the delivery of our contracts, we advocate for and influence positive health and wellbeing practices among our staff, suppliers, customers, and communities. We raise awareness about the importance of prioritizing health and wellbeing, healthy living practices. Some of our programs for well being includes. ; 1. Wellness Programs: Implement wellness programs that include activities such as desktop yoga sessions and mindfulness workshops to support physical and mental health.; 2. Flexible Work Arrangements: Offer flexible work arrangements, including remote work options and flexible hours, to promote work-life balance and reduce stress.; 3. Mental Health Support: Provide access to mental health resources, such as counselling services and employee assistance programs, to support employees' emotional wellbeing.; 4. Training and Development: Offer training and development opportunities to enhance skills, promote career growth, and boost job satisfaction leading to wellbeing. ; 5. Social Events: Organize social events and team-building activities to foster camaraderie, strengthen relationships, and promote a sense of belonging among employees.; Through these initiatives, VAAMG aims to contribute to the overall health and wellbeing of individuals and communities while fostering a sense of unity, belonging, and integration within the communities we serve.

Pricing

• Price: £400 to £1,800 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at munish.goswami@vaamg.com. Tell them what format you need. It will help if you say what assistive technology you use.