HCL TECHNOLOGIES UK LIMITED

HCLTech Cloud Services, Consultancy, Disaster Recovery, Backup and Migration

Cloud service, consultancy, backup, disaster recovery and migration portfolio encompasses consulting strategy, assessment and application migrations, Cloud native development, Cloud platform operations, Software as a Service (SAAS), cybersecurity and end-to-end programme management. Along with Cloud development and deployment and infrastructure, plus business plans, architectures, specification design and implementation plans.

Features

• Cloud adoption and migration feasibility study
• End to end Cloud Migration of platform, system and software
• Cloud architecture design
• Cloud platform selection
• End to end delivery planning and fully automated migration
• Lean and agile consulting through cloud autonomics and orchestration
• Detailed management reports and adherence to cloud best practices
• Back up (backup) and disaster recovery services
• Strong partnerships with major Software as a Service (SAAS) vendors
• Cloud Centre of Excellence (COE) of 3,500+ Cloud consultants

Benefits

• Cloud Consulting provides rapid results, leading to faster benefit realisation
• Successful cloud technology delivery capability and experience
• Industry-leading Cloud Consulting expertise gained from multiple client engagements
• Assuring your organisation is ready for cloud transformation
• Transferring our knowledge to you for the future
• Clear, industry standard deliverables supporting value for money
• Understand your legacy footprint before a move to cloud
• Better return on existing investment, reduced risk for future investment
• Optimised operational efficiency for maximised performance and cost savings
• Compliant cloud security

£5 to £300 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eas-hclsalessup@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

742777325310195

Contact

Paul Montgomery
+44 (0) 20 7105 8600
eas-hclsalessup@hcl.com

Planning

• Planning service: Yes
• How the planning service works: "The move to Cloud offers enterprises the opportunity to move from the traditional development and deployment lifecycle and financial model that underpins their consumption of IT. The proliferation of end user devices brings many connections for many businesses, website/application access for customers, local or mobile access to back office systems for employees. The availability of Software as a Service (SaaS) and mobile applications has created an environment where applications can be anywhere, inside or outside your organisation.; ; HCLTech understands that a detailed assessment is key for a cloud adoption journey. Some of the key assessment levers that enable us to plan for implementing cloud hosting and software services are given below:; ; - Clear view of Total Cost of Ownership (TCO) through assessment; - Identifying whether the workload is a right fit for cloud adoption; - Baselining of applications, infrastructure and associated services ; - Identifying the right vendor for target cloud platform; - Provide an accurate view of security and compliance impact and remediation; - Identify dependencies and help chart a migration plan and time the migration; - Alignment of the Business and IT objectives with Cloud migration goals; - Creating a right treatment plan for each application."
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: "HCLTech conducts regular technology enablement and upskilling sessions for its employees to develop the required skillset and equip them on various domains. Training sessions are conducted through coaching, hands-on and pairing the employees on Cloud technologies and frameworks like DevOps, SRE/ PRE, etc.; ; Listed below are the cloud training and certification credentials of HCLTech's workforce:; • 8,000+ Certified Microsoft Azure resources; • 30,000+ Trained Microsoft Consultants across industry verticals; • 10,000+ Trained Amazon Web Services (AWS) resources in various proficiency levels; • 2000+ Certified resources on various AWS tracks; • 500+ resources certified by Google Cloud Platform (GCP); ; HCLTech adopts a blended learning approach with a mix of online self-study, webinars and classroom training tailored to different staff groups, training needs, learning styles and geographical locations.; ; HCLTech provides users with the materials and ability to conduct training in their own time in their own location.; ‘Train the Trainer’ approach to enable the buyer to train users."
• Training is tied to specific services: Yes
• Services the training service works with:
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud Platform (GCP)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: "HCLTech leverages its proven Cloud adoption approach for setup and migration of workloads to cloud. We have a standardised phased approach for migration, as described below.; 1) Cloud Strategy - While initiating the cloud adoption HCLTech conducts discussions with clients to understand the current maturity of the organisation, cultural, skill and process changes, along with the purpose and pain areas to define a roadmap for achieving the client's objectives; 2) Assessment & Business Case - During assessment we understand the current IT landscape, business applications, data sensitivity, security and compliance requirements to produce a business case for movement to cloud; 3) Compliant Cloud Design - Designing the target cloud architecture and conforming to the compliance and business requirements; 4) Transform and Migration - During this phase the migration to cloud is executed starting with a pilot migration followed by migrating all the required workload to cloud; 5) Operate and Stabilise - This phase includes freezing the Target Operating Model (TOM) and bringing in robust automation to avoid business disruptions and delivering faster releases; 6) Continuous Improvement - In this phase we focus on possible cost optimisations and explore new cloud services for enhanced functionality and security."
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft - Gold cloud platform competency
  • Amazon Web Services consulting/managed services partner, storage and migration competency
  • Google Cloud Platform (GCP) - Premier partner to Google Cloud
  • Oracle cloud - Oracle Premier Partner

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: "Our Cloud Testing and Quality Assurance services provide independent testing across a range of Cloud software and infrastructure to ensure comprehensive test coverage and drive improved product quality. ; ; Our services include Quality Assurance, Test Management, Test Delivery, Test Environment, Data Management and Test Consultancy.; ; Founded on years of experience working with our customers and based on reliable, repeatable methods, our services are designed to help customers successfully deliver critical cloud solutions. We deliver a quality framework to apply a consistent, proven approach to quality assurance and testing, with key deliverables at each stage.; ; Our Quality Assurance framework is ISO 9001 certified and our Cloud consultancy and migration service has been developed to provide our customers with an independent review of all aspects of their cloud technology.; ; Our Cloud consultancy and migration service can be integrated into the programme lifecycle (which we recommend) or alternatively can be initiated as a stand-alone engagement.; ; Depending on the agreed assurance scope and your individual requirements, this flexible service will provide outputs which include a comprehensive assurance report. This report contains a set of formal findings and recommendations on how issues or risks identified can be remediated, together with options for resolution."

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • Cyber Scheme
  • Other
• Other security testing certifications: HCL is Cyber Essentials and Cyber Essentials plus certified.

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: "Managed cloud operations in dedicated/shared modes with our CloudOps and ElasticOps frameworks respectively.; ; CloudOps: A seamless combination of resources and tools to manage Cloud Operations. CloudOps is a true cloud native managed operations service for public cloud and selected software defined infrastructure, powered by HCLTech's DRYiCE framework. In CloudOps, the users no longer interact directly with IT. Instead, they use Self Service portals to define requirements for the platform, providing more business input for the process and interacting with Cognitive virtual agents for Self Help. CloudOps also helps in reducing the cost of Cloud Infrastructure Management due to IT Management & Monitoring as a Service adaptation.; ; ElasticOps - ElasticOps is a robust managed shared services solution which comes bundled with tools/ processes, as well as the technology together to improve reliability, availability and performance. ElasticOps meets the requirement of keeping all systems up and running all the time, hence ensuring best performance, optimised cost and updated environment.; ; DRYiCE is a dedicated and rapidly growing software division of HCL that delivers best-in-class implementations of Artificial Intelligence (AI) for enterprises. Our exclusive products and platforms enable enterprises to operate in a leaner, faster and cost-efficient manner, while ensuring superior business outcomes."

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "The response is based upon the standard SLA for cloud operations. ; The response time is agreed on the priority of the Incident.; ; Typical responses during business ; During business hours: ; Severity 1 = 15 minutes ; Severity 2 = 30 minutes; Severity 3 = 2 hours ; Severity 4 = 4 hours"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Not applicable
• Web chat accessibility testing: Not applicable
• Support levels: Leve 1, 2 and 3 - Software Support

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Multiple strategic partners and a single service can be arranged.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 21/06/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Not applicable
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Not Known
• PCI DSS accreditation date: Not Known
• What the PCI DSS doesn’t cover: Not Known
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CISSP / CISM / CCSK (Various Employees)
  • ISO 9001:2008 - Quality Management
  • ISO/IEC 20000-1:2011 - Service Management
  • ISO 14001 - Environmental Management

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At HCL Technologies, we believe that we have got accountability to the future, as well as an imperative role to play in addressing global challenges, such as climate change and environmental sustainability. ; HCLTech commits itself to confronting these challenges by assuming a leadership role in fostering a sustainable environment and responding appropriately to the risk posed by environmental degradation. ; HCLTech will strive to achieve excellence in environmental management by:; • Integrating environmental considerations into our all areas of operations, considering our environmental risks, responsibilities and organisational capability; • Meeting all environmental compliance obligations applicable to the organisation; • Reducing our ecological footprint through optimised utilisation of natural resources, including land, water and by ensuring the responsible use of energy throughout our operations, including conserving energy, improving energy efficiency and giving preference to renewable over non-renewable energy wherever feasible; • Introducing more sustainable and green procurement approaches; • Preventing pollution and minimising all types of waste, including e-Waste by adopting a Reduce-Reuse-Recycle-Recovery philosophy; • Being an environmentally responsible neighbour in the community where we operate, and correct incidents or conditions that endanger the environment; • By committing ourselves to open and constructive engagement with communities surrounding our operations on environmental matters; • Providing a framework for setting and reviewing environmental objectives and targets; • Continually improving and learning from our efforts in working towards environmental sustainability; • Monitoring and reporting our environmental performance to key stakeholders; • Ensuring that environmental policy is communicated to all the concerned persons working for or on behalf of the organisation, to make them aware of their environmental responsibilities ; • By making our environmental policy available to all stakeholders, including public on demand; • Maintaining appropriate controls, including periodic review of environmental policy, to ensure its applicability and relevance to the changing scenarios and stakeholder’s expectations.

  Covid-19 recovery

  The outbreak of the COVID-19 pandemic and its ruinous effect on lives and livelihoods has been unprecedented in modern times. HCLTech has used its position as a global IT company to mitigate the effects where possible, supporting our clients to continue operating in these difficult times and providing help to those affected. We have developed rapid solutions to support our customers in returning to work during the pandemic with examples ranging for PPE stock management, workforce social-distancing solutions and the deployment of remote working technology. ; Our HCLTech Foundation is a focal point for global programmes and has coordinated our support for COVID-19 affected communities. ; As a result of the pandemic there have been many industries that have been heavily impacted economically and many job losses have been caused as government support is reduced, companies going into administration and many freelance/ self-employed prospects have simply disappeared.; Some of the people displaced by the pandemic will have transferable skills and just need limited support in cross-training. ; We offer a number of opportunities to help semi-skilled staff enter the IT services world. Schemes such as our ‘Consultant in Training’ programme where staff are taken on and have a mix of formal training and on the job mentoring to give them the skills to continue on this path. The formal training can result in recognised qualifications, such as technology or project management certifications. Many alumni of this programme are taken on by HCLTech as the first rung on their new career ladder.; With regard to the less skilled people left stranded by the Coronavirus outbreak we provide targeted help in a similar way to how we support disadvantaged individuals.; We will work with our customers to understand the impact of COVID-19 and develop CSR plans to support these at a local level.

  Tackling economic inequality

  HCLTech is committed to Corporate and Social Responsibility (CSR) to help equality/diversity, the economy, health/wellbeing and local communities. For local economies/communities, HCLTech creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all.; In the UK, HCLTech works in partnership with the Prince’s Trust to maximise our CSR activities relating to how technology can make a positive difference to the lives of people and organisations worldwide. We have developed an education programme called “Get Started with Technology” to upskill disadvantaged youth across the country.; In the UK, HCLTech runs a CIT (Consultant in Training) programme every year, whereby we hire fresh graduates with no prior corporate experience in the UK and train them on relevant technologies, then employ and mentor them to be Consultants. This has been run in conjunction with Manchester Business School and we are looking to expand this programme to include the other Higher Education establishments.; We are mindful of our role to play in of supporting local businesses and generating additional economic development through our engagements. As such, we consider using local suppliers to meet requirements that we cannot fulfil ourselves. As an example, a significant proportion of the initial User Experience and Design work for new Manchester United app was undertaken by Manchester based Small/Medium sized Enterprises (SMEs). ; HCLTech runs innovation labs, collaborating through global Hackathons or developing patents for new and emerging technologies. We share this knowledge via events and Webinars, as well as providing access to thought leadership in the guise of our Chief Information Officer (CIO) Council. Recent events have covered such diverse topics as Blockchain, Robotic Process Automation (RPA), Cognitive Systems and Artificial Intelligence (AI) and Internet of Things (IoT).

  Equal opportunity

  HCLTech focusses on creating/sustaining a nurturing environment for all employees, irrespective of backgrounds, gender, nationality, culture, ethnicity, age or differing abilities of individuals. ; Gender parity and inclusion at all levels of the hierarchy is our top priority, with a special focus given to increasing the representation of women leaders at key leadership positions. The female employee ratio is a crucial metric that is reported and reviewed quarterly in the company board meetings. All our recruitment teams carry a target on gender hiring and all our job specifications have been reviewed to make them gender neutral. ; HCLTech is committed to Corporate and Social Responsibility (CSR) to help equality & diversity, the economy, health & wellbeing and local communities. We have initiatives running to support, nurture, develop and celebrate the successes of disadvantaged communities or individuals. We endeavour to make a positive impact in the lives of people within the communities we operate in. ; ; For local economies/communities, HCLTech creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all. ; ; The company implements and maintains a management system that sets targets to monitor and continually improve our social performance across the company. Also, we comply with all relevant legislative and regulatory requirements relating to be a responsible business, including, but not limited to, the Modern Slavery Act, the Equality Act, the Public Services Act and the Living Wage Act.; ; To propagate an inclusive culture at HCLTech, a virtual Inclusion Lab model has been designed in consultation with business and HR stakeholders. The objective was to design a systemic, top down approach where each leader was sensitised and given the necessary skillset, mindset and toolset to actively demonstrate and promote inclusive behaviours.

  Wellbeing

  HCLTech is committed to employee overall wellbeing through. Physical/Occupational Ergonomics Training; Employees have access to e-Learning based ergonomics training. Chiropractor consultations; Organised at the workplace to advise employees on correct sitting posture. Virtual General Practitioner; This allows employees to seek an appointment and follow ups with a GP to discuss medical issues. Gym Flex/Cycle to Work; This benefit allows employees to seek attractive discounts on gym memberships and purchase a bicycle. Health Check-ups; We organise for basic health check-ups, like Body Mass Index (BMI), glucose and cholesterol screening at the workplace for all our employees. Preventive Healthcare; Webinar on smoking cessation and good nutrition. Mental/Emotional Employee Assistance Programme; Free, confidential counselling services available for employees and their families in the local language on areas of emotional health, family issues, financial and legal guidance and other work and personal matters. Wellbeing Webinars; Monthly workshops facilitated by clinical psychologists around various topics to have a better understanding on mental health issues and practical tips on how to deal with them. Mental Health Awareness; Campaign to create awareness on mental health, breaking stereotypes and proactive ways for employees to become more self-aware, mentally resilient and emotionally secure. Mindfulness and Yoga Workshops; To help employees overcome stress, anxiety and increase resilience and emotional intelligence, while improving communication. Financial HCLTech Discount Scheme/Perks at Work; Employees and family access to avail attractive discount schemes on over 3,000 products Financial Wellbeing Workshop; To help employees understand the various financial instruments to enable them to make the right decision on investments, pension decisions and future savings. Emotional/Psychological Chat sessions, culture and festive celebrations; This helps to bring various teams to interact and come together to create a livelier environment at the workplace. Part time and Flexi Working Policies to help people effectively manage their work life balance.

Pricing

• Price: £5 to £300 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eas-hclsalessup@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.