CMC Partnership Consultancy Ltd

Business Agility

Our Business Agility services flex to meet the needs of your organisation. Our assessment tool pinpoints areas to target for optimum results and impact. Our extensive knowledge and experience across private and public sectors, and specialist knowledge and skills will support your journey at team, departmental and organisational levels.

Features

• Agile thinking prioritises flexibility and responsiveness to change increasing adaptability
• Efficient and effective processes optimised for organisational adaptability
• Continuous improvement embedded in teams, identifying enhancement opportunities
• Transparent communication within teams and stakeholders to build psychological safety
• Focus on delivering high-quality solutions through continuous deployment
• Empowered teams that self-organise and empowered to make decisions
• Short cycle planning promoting early feedback through iterative working

Benefits

• Adapting to dynamic environments, reducing disruptions caused by unforeseen change
• Organisational structures analysed for effectiveness and flexibility
• Process optimisation, enabling swift decision-making and smoother operations
• Empowered decision-making through decentralising decisions, fostering agility/rapid responses
• Encouraging experimentation in teams drives purpose-driven work and promotes innovation
• Enhanced collaboration with seamless information flow across silos
• Networks of interconnected teams leverage collective intelligence
• Outcome-oriented approach shifts focus to measuring outcomes not output
• Cultivates culture of continuous improvement for sustained growth and resilience
• Future preparedness, embracing agility, ensuring readiness for future challenges/opportunities

£400 to £1,300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@consultcmc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

743061195825456

Contact

Pippa Shimmin
01633 492 030
bids@consultcmc.com

Planning

• Planning service: Yes
• How the planning service works: Implementing cloud services may be part of your strategy to help you become a more responsive organisation. Proper planning is essential whatever the delivery vehicle or methodology. We will help you plan your continuous improvement journey, in order to become a more agile organisation and support cloud transformation. Our business agility maturity assessment identifies levels of agile maturity across four dimensions – strategy, process, structure, execution. We create plans to improve agile maturity across these four dimensions to support your agility journey.; ; Our specialists are experienced in applying multiple delivery methodologies (e.g. waterfall, agile, hybrid), so can plan and deliver in the most efficient way. They understand complex change and the priorities of digital organisations, so can develop strategically aligned business cases, identify the right information to inform key business decisions, and undertake the activities and communications necessary to keep your people on-board and engaged throughout a cloud transformation. We tailor our approach to your requirements, environment, culture and delivery needs.; ; We can create plans to help your executive leaders adopt a more agile mindset, supporting your cloud adoption vision. We can also create team plans to disseminate agile working and mindset across all business areas, supporting an organisational-wide change.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Critical to success is providing coaching and mentoring to help leaders and managers effectively lead the change to becoming an agile and adaptive organisation. We provide executive and team coaching to help your leaders and people develop the mindset needed to embed agility across your organisation.; ; We provide change management coaching and mentoring to help managers and sponsors effectively lead the change to becoming an agile organisation and supporting cloud transformation. We can additionally provide training in a range of agile themes including agile for leaders, introduction to agile, scrum, product owner role, user stories & backlog management, and story mapping. We keep our training focused and targeted, and where possible aim to keep sessions no longer than 4 hours (half day). This minimises the impact on working time, maintains focus, and optimises uptake; people are more likely to sign up for shorter sessions. We deliver training in different ways as appropriate for the specific need, including group sessions, 1-2-1, team training during delivery, etc., or through video-conferencing to facilitate geographical reach. We do not limit our approach to formal training, but employ a holistic approach to learning including online training, webinars, animation, mentoring, shadowing, learning aids and drop-in sessions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Implementing cloud services may be part of your strategy to help you to become a more responsive, agile organisation. We will help you understand how you need to change to increase your business agility, and how the adoption of cloud technologies can help you to do so. Our business agility maturity assessment can help to identify your primary blockers to achieving this, and we will help you to look at how to overcome these. ; ; Our business agility approach operates across 4 dimensions – strategy, structure, process and execution. This includes defining the characteristics and behaviours which need to be embedded within the culture to become an adaptive organisation in support of cloud adoption. This can inform the way in which you implement your cloud or digital changes, including setup or migration.; ; How you deliver the setup/migration is key; it lets you demonstrate the culture and behaviours expected across your organisation. We will help you deliver the setup/migration in a way which showcases the collaborative, value-focused approach needed to become an agile organisation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We use a range of diagnostic tools at engagement start to test the organisational readiness for the change (looking at organisational attributes, change characteristics, impacted groups, sponsor readiness, delivery management readiness, etc.). This allows us to focus our activities appropriately and ensures quality delivery. We can review internal capabilities in key areas of programme management office, P3M and agile delivery management, and business change. ; ; During planning, we will develop appropriate quality criteria and product descriptions to define how your requirements will be met and checked. We can support many types of quality check whatever the delivery approach, from peer and specialist reviews of documents to technology and software testing using different methodologies. We can reach out to leading SMEs if required and will incorporate quality activities into waterfall plans, program increment and sprint plans and definitions of done to ensure effective delivery coordination.; ; We recommend testing the effectiveness of delivery throughout, for example through checking adoption of the change, and helping you to identify and monitor meaningful success measures.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No specific constraints.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We do not offer technical support services as they are not relevant to the services we provide, however CMC resources work flexibly to support the delivery of pre-agreed customer requirements; our consultants are available to speak to on the phone, via collaboration platforms or via email as our customers require. Standard availability is Monday-Friday 09.00-17.30hrs, but we do flex according to customer needs. We are used to working remotely and to adopting hybrid working. We are experts at facilitating workshops and other meetings virtually using collaboration tools e.g. MURAL, as well as face-to-face. We designate account managers who act as the primary point of customer contact, and assure quality and customer satisfaction.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 13/03/2024
• What the ISO/IEC 27001 doesn’t cover: All consultancy services are in scope of our ISO 27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CMC takes our environmental stewardship responsibilities very seriously for both our consultancy delivery and internal operations. We are proud to say that we are already a zero-carbon supplier, achieving net zero in February 2022 through emission reduction and offsetting. We will continue our emission reduction approach, and offset carbon (via the Woodland Trust) where emissions cannot be avoided.; ; As a consultancy, all of our carbon emissions lie within Scope 3 of the HMG Environmental Reporting Guidelines with the chief contributors being travel and utility consumption (home-working and office). We will reduce these as far as possible by minimising travel and face-to-face meetings while promoting public transport and car-sharing. We will ensure that appropriate environmental measures are in place for staff working in the office (e.g. automatic lighting) or at home. We will continue to invest in green IT and virtual collaboration tools to optimise remote-working. This allows us to provide our services to and collaborate with customers without the need for travel by either party. We honed these services during lockdown and now find them as effective as running workshops in physical environments. Our consultants will promote carbon emission reduction strategies across all business activities, including customer service delivery.; ; CMC has held ISO:14001 environmental management system accreditation for over 10 years and we review our environmental policy against relevant legislation, guidance and policies at least annually. Our supply chain is selected using a rigorous PQQ, evaluating supplier environmental policies, ethical manufacturing practices and use of recycled or recyclable products. Policy commitments are set for all staff to reduce environmental impact, minimise pollution, meet environmental legislation and reduce use of water whenever possible.; ; We monitor our environmental impact, including customer delivery, using UK Government and industry standard calculations. We will provide relevant reporting for G-Cloud customers as required.

  Covid-19 recovery

  We understand how difficult the current situation is with significant numbers of people still affected by the impact of COVID-19. We are proud to say that we retained all our staff throughout the pandemic and did not make anyone redundant. We additionally contracted two people within CMC who were made unemployed due to the pandemic, both of whom are now working in high growth sectors. For us, as an SME consultancy, this represents 4% of our workforce. We will continue to seek opportunities to provide employment for those impacted by the COVID-19 pandemic, and commit to interview anyone in such a position provided they meet the minimum job criteria.; ; As a company, we have invested in the IT and collaboration tools required to optimise remote-working. This allows us to provide our collaborative services to customers through digital workplaces without the need to travel. Tools such as MURAL enhance our virtual delivery. We have honed these services during the lockdown period and find them just as effective as traditional workshops in physical environments. We will be glad to share our experience and practices with G-Cloud customers to aid their COVID-19 recovery if required.

  Tackling economic inequality

  CMC is committed to creating new jobs and skills and to increasing the diversity of our staff and supply chain to address economic inequalities, particularly in high growth areas of activity. We will recruit people for their attributes and talents and develop them to make the most of their skills, while working in partnership with other organisations to deliver cohesively as one team.; ; For each opportunity, we will determine the skills required and the availability of matching consultants. If necessary, we will advertise the role either for permanent staff or within our supply chain. We will also seek opportunities to develop more junior apprentices/consultants e.g. placing them alongside an experienced consultant.; ; Our inclusive recruitment processes utilise multiple routes to avoid conscious/unconscious bias and attract diverse candidates, including ex-offenders, and people with neurodivergent conditions and/or disabilities. We offer multiple entry points including apprentice, a graduate development pathway and experienced consultant. Our employment practices follow the Good Work Plan and we have a continuous learning culture. We support our consultants to achieve relevant professional memberships and key qualifications, supported by coaching/mentoring from our SMEs. Our Community of Practice contains our consulting toolkits and online webinars and learning.; ; Opportunities for subcontracting will typically be SMEs (including start-ups) or freelance consultants, selected from our extensive pool of trusted associates. If the best candidate is in our wider supply chain, we will select them over permanent staff. We focus not only on the capabilities, but also the cultural and values fit of our subcontractors. Ethical behaviour is mandated within our supplier contracts including compliance with relevant corporate policies and those of our clients. We are signatories to the Prompt Payment Code, and accredited Living Wage Employer.; ; We will minimise cyber security risks by maintaining our ISO 27001 and Cyber Essentials and Cyber Essentials Plus accreditations.

  Equal opportunity

  As an SME and Employee Ownership Trust (EOT) founded on highly ethical values, CMC cares about disability employment and tackling workforce inequality. Our inclusive recruitment and employment practices maintain parity across our workforce in relation to training, employment, skills and pay. Similarly, our structured approach to skills development and in-work progression ensures that all people are treated equally. These principles apply to everyone, including those with a disability or from disadvantaged or minority groups.; ; We explicitly demonstrate our commitment to an inclusive workspace and challenging attitudes towards disability through:; - Participating in the MIND Workplace Wellbeing Index.; - Adopting the Mental Health at Work Commitment and standards.; - Founder member of Neurodiversity in Business.; - Signing the Armed Forces Covenant, pledging to support Armed Forces personnel and families.; ; Our active employee-led Equality, Diversity & Inclusion group with Board-level representation monitors our commitments and employment conditions, identifying areas for improvement or awareness-raising, and implementing plans to address these.; ; We will continue to follow open, inclusive recruitment practices to attract a diverse range of applicants. We will ensure that pay, on appointment and ongoing, is based on comparable skills and experience regardless of disability or other protected characteristic. Any EOT profit-share is distributed equally regardless of role or level.; ; We seek opportunities to support skills development and in-work progression. All our consultants, including those with disabilities, receive ongoing development and recognised qualifications, both in their specialist profession, and wider to increase their consulting opportunities. Our well-established Community of Practice encourages cross-workforce learning on a range of topics for all staff. We create opportunities for staff to demonstrate skills at higher levels. Anyone meeting the criteria in our skills frameworks is promoted and paid accordingly.; ; We will gladly share our experience and practices.; ; Although not required we have issued a Modern Slavery Statement.

  Wellbeing

  CMC is committed to supporting the health and well-being of our staff and improving community integration. Our wellbeing framework is built on the Mental Health at Work Commitment standards; our employment practices are based on the Good Work Plan’s principles (including equitable pay, strong staff communications and engagement). All managers complete mental health awareness training; we have above the recommended 1:10 ratio trained Mental Health First Aiders to staff.; ; Our successful wellbeing approach centres on our employee-led Wellbeing Group with Board-level representation. This identifies areas for improvement or awareness-raising, implementing plans to address these. It runs regular events aligned to topical themes alongside our Equality, Diversity & Inclusion Group, including external speakers. We will open relevant sessions to G-Cloud customers to influence wider wellbeing. We can also support customer wellbeing activities e.g. establishing a wellbeing team and champions, creating a calendar of topical events, or suggesting feedback channels.; ; Our wellbeing achievements were recognised by winning the Welsh 'Workplace Wellbeing' Award 2022. Additionally we achieved Silver 'Achieving Impact' in 2023 from our first participation in MIND's Workplace Wellbeing Index. ; ; CMC has a very strong sense of community exemplified by our well-established Community of Practice. This thriving forum encourages staff to share their expertise and creative, innovative ideas in a safe, non-judgemental space. External speakers also join us regularly. This builds confidence which supports positive wellbeing, reinforced by coaching and mentoring. We support communities through charitable donations, fundraising events and direct action e.g. mentoring support for a local school competition.; ; We have established multiple successful Communities of Practice for our clients, and will gladly support G-Cloud customers to do so. We are also experienced in creating internal, integrated communities such as user networks, super user groups and change agent networks. Our approach is collaborative throughout, working closely with users and other stakeholders.

Pricing

• Price: £400 to £1,300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@consultcmc.com. Tell them what format you need. It will help if you say what assistive technology you use.