BLS International Services Ltd.

Cloud Software

We provide managed services like SOC ( security operating center ) and NOC ( Network operating center ). Our services include installations, configurations, database management and support services.
We provide 24*7 support for all our clients across globe.

Features

• Service delivery
• Application support
• Database Management
• Vendor management
• SLA management
• Clustering
• IMS ( Infrastructure manages services )
• NLB ( Network load balancing )
• Solution designing
• Program management

Benefits

• Provide value to the customers for their money and time
• Process for designing, building, implementing software applications
• This will reduce the amount of time to managing data
• This will manage all vendor related activities on single node
• To improve the customer services
• To provide the redundancy of environment
• it integrates all relevant components of business in single system
• it will maintain the environment highest up time.
• Base of the solution to improve the services.
• Improve organizational performance.

£2,000 to £2,000,000 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gaurav@blsinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

743082793964945

Contact

Gaurav Aggarwal
+919810207327
gaurav@blsinternational.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Training: ; 1. Prepared Training Process; 2. Type of Training:; a. Internal Training, External Training; b. Role based Training; c. Project based Training; d. QMS and ISMS awareness Training; e. Employee Induction Training; ; Training Need Identification:; 1. Skill upgradation; 2.Role Vs Skill metrics Analysis; 3,Performance Management System feedback; 4.Identification of training need from the project management plan; ; Training Planning:; 1.Training calendar Preparation; 2.Training Requisitions; 3.Monthly Training Calendar; ; Training Execution:; 1. Training Material preparation as per the guidelines; 2. Review of training material; 3. making administrative arrangement; 4.Updating Training Database; ; Training:; 1.Analyse of Trainer and trainee feedback form; 2.Cunduction of Training; 3.Training number of hours of training imparted to each individual.; ; Prepared Training Templates:; 1. Prepared TNI (Training need identification); 2.Annual Training Plan; 3.Monthly Training Plan; 4.Training Metrics
• Training is tied to specific services: Yes
• Services the training service works with:
  • VISA Operation
  • PSK

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance:; 1. Prepare Annual QA Plan, Monthly QA Plan; 2.SQA Reports, Peer Review Reports & Internal Audit Reports; 3.Corrective actions and baselined reports; 4. Delivery Audit Reports; 5.Version control mechanism and process assets repository; ; Performance Testing:; 1. Prepare Test Plan; 2.Prepare Integration Test case; 3.Prepare Non-functional Test case; 4.Prepare System Test case; 5.Prepare Validation Test case; 6.Prepare UAT Test case; 7.Prepare TIR for failed test case; 8.Prepare CAR reports with 5Y or fishbone diagrams; 9.Prepare Traceability metrics

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We develop and Host critical Applications on cloud servers to provide role based access to the end users.; Monitoring and Maintenance of applications.; Based on the requirement, we remotely manage incidents and service request for Application support.

Service scope

• Service constraints: Our applications are only web based and accessed on all the web browsers.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: It's automated online tickets system, response is immediate and resolution is based on the severity (P1, P2,P3 & P4) of defined SLA's and the support window is 24*7 *365 days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Support levels: The support levels you provide; L1, L2, L3; how much the different support levels you provide cost; L1 no cost; L2 and L3 are on a costing model. ; These support are given on an hourly basis model. ; ; whether you provide a technical account manager or cloud support engineer; We do provide a technical Account manager for large clients. For small or medium clients, we provide L1 L2 and L3 support through phone and chat and emails.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DBS Certification
• ISO/IEC 27001 accreditation date: 2021-2024
• What the ISO/IEC 27001 doesn’t cover: We cover all pointers who are part of ISO/IEC 27001 certification
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: UK Certification and Inspection Limited
• ISO 28000:2007 accreditation date: 2020-2023
• What the ISO 28000:2007 doesn’t cover: We cover all pointers under ISO 28000:2007 certification
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ENS (Spanish Govt. Certification)

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Our G-Cloud services can play a significant role in Covid-19 recovery by providing robust cloud-based solutions to address the challenges posed by the pandemic.

Pricing

• Price: £2,000 to £2,000,000 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gaurav@blsinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.