CUBE 6 IT LTD

Cloud IT Solutions

We are a highly collabrative, highly bespoke IT Solutions provider. We help you find innovative solutions leveraging our experience and training to assure you the highest level of service quality.

Features

• Flexible and bespoke service
• Planning meetings to ensure we meet your needs
• Undisruptive service that fixes without interrupting your work
• Experienced engineers

Benefits

• Flexible
• Bespoke
• Expert team lead by our Director who has 30+-years experience
• Minimal response times to ease user journey
• Dedicated support team focused on customer satisfaction
• 100% customer retention rate

£35 to £95 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@cube6it.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

743256720499692

Contact

David Garrett
01206 804 734
info@cube6it.com

Planning

• Planning service: Yes
• How the planning service works: We meet with all clients prior to contract engagement to help us navigate your needs and wishes. We then draw up and agree proposals, that prioritise business goals and security, to give you an understanding of the next steps.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer both web-based and in-person training to give you flexibility in how you engage with our service. We offer a range of training modules, therefore ensuring that you have the opportunity to upskill your workforce in a variety of ways. Where you require training that we do not currently offer we will help to build modules to suit your needs.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our migration services focuses on us doing all the "heavy lifting". We operate at times and in ways that minimise disruption of your day to day activities. This allows you to focus on your business goals while we work in the background to optimise your organisation. ; ; While we have a range of proven, off the shelf solutions developed from our 30+ years experience, we tailor each to you to ensure suitability. This safeguards your business and helps to seamlessly move you to a more effective cloud environment.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of our planning process, we conduct a performance test to identify weakness and improvements within the clients infrastructure. We will collaborate with you to identify the quality data and help them move it across.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our engineers are trained in a variety of services and are always learning new software. We work hard to ensure we support our clients needs as priority so we will always search for the best software to suit client needs rather than a one size fits all approach.

Service scope

• Service constraints: We are completely flexible and therefore have no material constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide a full support system for all our clients. We have dedicated emails, an online ticketing system and a telephone helpdesk. Our main office hours are 8.30 - 5.00 Monday to Friday however we also have an out of hours telephone number for clients requiring a more flexible service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our webchat is a simple pop up text box that is compatible with screen magnifiers and other assistive technology.
• Web chat accessibility testing: We have not conducted any testing but are confident that our webchat can be used by a range of assistive technology users.; ; We we do not meet your needs, feel free to get in touch so we can implement adjustments.
• Support levels: We offer a fully bespoke service and our service levels will be tailored to your specific requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  We offer work from home options and are rolling out electric vehicles within our company fleet (currently 50%) to reduce the carbon emissions stemming from commuting and in-work travel. Where a company vehicle requires a upgrading or changing, we will look into the possibility of replacing with an electric vehicle. ; ; We are also working with our office landlord to discuss and implement sustainability energy solutions such as solar.
• Covid-19 recovery:

  Covid-19 recovery

  Although we did not directly get hit by covid-19 we supported all our clients and got 2500 users working from home within a very short space of time and opted to not profit from the pandemic and did it all under existing contracts. We are still supporting our clients and ther SME's to bounce back from any set backs they suffered.
• Tackling economic inequality:

  Tackling economic inequality

  We have an apprentice scheme, which means we typically have two on the scheme at any point. All apart from one of our current employees began their career with us on the apprentice scheme.
• Equal opportunity:

  Equal opportunity

  Our staff get the opportunity to go out to work for a charity up to 3 days per year fully paid by us.
• Wellbeing:

  Wellbeing

  Our staff our offered to join the local gym and we fund 70% of their membership through a salary sacrifice scheme.

Pricing

• Price: £35 to £95 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@cube6it.com. Tell them what format you need. It will help if you say what assistive technology you use.